I had the most bizarre experience recently with the Chagrin Animal Clinic. I'm wondering if anybody…read moreelse has had any issues with them? I had been going there for 10 years and never had any issues at all. Recently, I brought my dog in to have his nails Dremelled. When they brought him out, I noticed the nails on his hind feet had been clipped, and were sharp and rough. I asked them if they would go back and Dremel them a bit more so they would be smoother. (They said they had Dremelled them.) I was not rude in the slightest. When I went to pay my bill, the receptionist, Ali, had just come from the back and had clearly spoken with the young vet tech who was working with my dog. The receptionist had a huge chip on her shoulder and was beyond rude to me even to the point of flinging my credit card at me. Not only was she extremely rude, but they charged me again to Dremel my dog's nails, because she said it took additional time. I remained matter of fact, had no reaction other than to ask why I had to pay twice, and paid the bill. I was totally flabbergasted at what had just occurred. I didn't understand it. There was nothing I did whatsoever to provoke the nastiness and the attitude, except to ask them to Dremel the dogs nails a bit more so they were smooth. The next thing I know, I received a letter in the mail saying that we were no longer clients of the Chagrin Animal Clinic. I swear to G-d, I'm not exaggerating and I'm not making this up! I'm curious if others have had issues with the staff there. I'm also wondering if anybody out there knows the name or has any information about the corporation that bought the Chagrin Animal Clinic. I would like to let them know what happened. I had originally posted this on NextDoor and posted response I received after exchaging emails with Angela Deputy, the chief human resource officer there. But, due to length, I am not able to post that here. Bottom line, they investigated, but not much was done.

Dr Lubenger and the staff are an awesome team! We have two dogs, a 7 yr old German Shepherd and a…read more 9 yr old. Stizu-Poodle. Our German has had digestive issues for years and he is on the skinny side. Dr Lubenger took the time to sit with us to truly figure out a plan to help our dog. Dr Lubenger narrowed it down to the food we were giving our dog. The Doc suggested a prescription dog food and since that point, he has been great!!! She was the only one that didn't just offer medications to make more money from the diagnosis but actually treat our dog. Well-done Dr Lubenger!!! Dr Lubenger is extremely accessible and compassionate person! The front desk staff, Elliott and Ally are super kind and welcoming. They truly care about your pets and you as a pet owner. Veterinarians and their staff members do not get the credit they deserve! This team is AMAZING! We will not go anywhere else!!!

Update: I will leave the previous review text below, but I want to update my main score since they…read morehave apparently addressed the problem. I had initially given them 5 stars, so I will simply revert to that with the understanding that I have not had any animals seen at Gateway in a few years. It was never a matter of not caring enough- all of my encounters reflected a staff of people who were very dedicated to the care they were giving. And no, I wasn't pressured in any way to change my review. It's important to me to be as accurate and fair as possible. I am just now reading the response from Gateway, as I don't use Yelp often, so I am updating my review based on the new information. Previous Review: We went to Gateway for several years for our dogs. They had good pricing and the staff was friendly, competent, and clearly passionate about the work they did. These qualities can be really hard to find... especially the combination of reasonable pricing and competent, passionate care. I gave Gateway a 5-star rating when I first reviewed them 8 years ago. The problem is the walk-in only nature of the practice, paired with significant changes in how Gateway is run. I suspect that they may have been sold to equity investors or similar schemes that ultimately destroy so many good vet practices, but I am not sure. Before covid even showed up, I found myself avoiding taking the dogs to the vet because I couldn't handle sitting and waiting for HOURS every single time. Didn't matter if I showed up before they opened- the line was already long. I am physically disabled, so sitting for hours in their waiting room had a physical cost in addition to the fact that most people don't enjoy waiting for long periods of time. The last time we went, we were told to cue up outside more than an hour before opening to even have a shot at being seen that day. It was absolutely horrible having to stand in the freezing cold for so long, our sick dog waiting with us. Despite being this early, we weren't ultimately seen until mid day. It isn't even a first come first served situation. They aren't primarily an emergency vet yet they triage. So you'll be sitting there watching so many go ahead of you unless your pet is experiencing a medical emergency. This seems like a reasonable approach on paper, but unfortunately it means that a visit to Gateway requires me to clear my schedule for the entire day and that just is not reasonable. It also isn't fair to the animals- especially if they're sick or otherwise frail. The people who founded Gateway are long gone, as is the wonderful service they provided. If you're desperate to have your pet seen (and you can manage to show up first thing in the morning and wait several hours to be seen), maybe it's a good fit for you. Otherwise keep looking.

Such kind treatment we received when we had to euthanize our beloved dog last Wednesday. Everyone…read morewas so sympathetic and helpful. On top of this, today we received a sympathy card from them that contained wildflower seeds that we can plant in her memory. So touching! What a classy thing to do. Lastly, I wanted to mention how appreciative we are that, unlike most other veterinary services who will gouge you for the same service, their pricing is reasonable. They don't take advantage of you in your time of need.

I have been with Dr Hill for a long time he has taken care of my dogs and my cat he is such a…read moregentle and caring person he never hurries you out takes time with you and your pet I sent a few people there and they told me That they never seen a vet give an animal such a though exam as he did he also would give you information on the things he discussed with you on the treatment if I had questions he discussed with me made sure I understood everything never pressured you into anything that you are not comfortable with always been there if I needed anything

We trust Dr.Hill and his staff with all our pets. They're always nice and take time to answer all…read moreour questions.

Dr. Perdue, Sam and the entire staff are just very caring and compassionate providers. They stayed…read moreafter hours just to support Riley and help him move on to a better place when he could no longer stand, walk or eat. They made an extremely difficult process so much easier by their kindness. Riley passed on so peacefully and we couldn't be more grateful. During his decline we tried several medical interventions to give him more comfort and they called and followed up multiple times to see how he was doing. I highly recommend the Brecksville Animal Hospital.

Dr. Purdue and the staff at Brecksville Animal Hospital are wonderful! It's obvious they love the…read morecats and dogs that they care for, and they spend quality time with each animal during their exam. I actually live in Chicago, but have gotten unhappy with the vets in my neighborhood, so for the last two years, I have brought my cat home with me for Thanksgiving to have her annual exam/shots at the Brecksville Animal Hospital. I'm happy with the care, and double-happy with the price! And my cat is pretty satisfied too, all things considered. They only thing keeping BAH from a 5-star rating is the wait time. Because of the length of time they spend with each animal, and the fact that they are anxious to accommodate emergency visits, you should plan to spend extra time waiting...but it's worth it!

The staff is amazing. I had to bring two of my furbabies in this morning at separate times. They…read morewere so friendly and made me and the furbabies feel at ease. We were in and out relatively quick. One furbaby got an injection the other some oral meds. The vet was very, very friendly. I would recommend this veterinary clinic.

The vet team at Southwest Animal Hospital from the receptionists to Dr. Pamela Soda Gray are some…read moreamazing and caring people. The staff is very knowledgeable, empathetic, and attentive to my dogs needs. The office is always clean and inviting. Keep up the amazing work.

Having to find a New Vet after living in FL for 12 yrs. We choose Granger Vet. We have had…read morenothing but wonderful experiences with both the Vet and his staff. I highly recommend them

They were wonderful in caring with my service dog who got an aggressive form of bone cancer. They…read moreprovided me the referral so she could die with dignity at home in the sunshine, on the deck.

Dr Jackson is the sole reason I come to this vet clinic. He is an absolute amazing Veterinarian…read more He has been treated my fur babies for over 20 years at a previous vet clinic. And I followed him to here. His staff is always friendly and appear to be very knowledgeable. I am always treated with respect here. Thank you for that.

Always get the best care here. They are very caring…read more To me they are like family and treat you the same way. Two of my dogs have high anxiety that other people at other places didn't feel comfortable. They embrace them and try to make them comfortable. I wouldn't go anywhere else.

We have brought a number of beloved family pets here over the years, and always receive gracious,…read morecaring, efficient service! We needed a bill of health and anxiety treatment for our 2-month old Golden Retriever puppy (Buddy) before his flight to California. We called mid-morning hoping to get him in VERY last-minute before his evening flight. The receptionist (Halle?) bent over backwards to fit Buddy in same-day, even despite the pandemic and how busy they are! Every other area Vet said no. The vet team were so gracious and sweet and took care of our needs quickly. Bonus: The pricing is *incredibly* affordable! We can't Thank You enough!!

During a time when customer service seems to be a thing of the past, the staff of Auburn shines…read morebrightly. 16 years ago this kind and thoughtful vet saved my 12 year old Bijon's life. Yesterday, he came to the rescue once more when our normally robust poodle became very ill. Despite the horrendous weather conditions, I drove 45 minutes to get to this practice and was glad I did so. Everyone, from doctor to receptionist, was competent, courteous, and patient. Today my family pet is back to himself, thanks to the care and advice given. I trongly encourage all pet owners in the area to give this practice a look. Medicine is an art they have mastered.