Dr. Somma was extremely honest and fair with me as I navigated the final years of my dogs life. I…read morehad been to other local vets that would price gouge, up charge, and push some kind of product on you not based on what your pet needs, but what they want you to spend. He never pushed anything, and simply allowed me to make informed decisions on what was best for me and my pet. I highly recommend this place to anyone who asks

I truly wanted to give Brookview Animal Hospital five stars. When my 16-year-old cat, Tinkerbell,…read morepassed away unexpectedly, they were the only clinic open and available to help. For that, I will always be grateful; it meant I didn't have to endure the heartbreak of keeping her with me over the weekend, reliving the pain again and again. However, the compassion I expected in such a devastating moment was missing. When I brought Tinkerbell in to be cremated, I was visibly distraught: crying, heartbroken, completely undone. The veterinarian was there but said nothing. No acknowledgment. No simple, human expression of sympathy. Not even a quiet "I'm sorry for your loss." I tried to give the benefit of the doubt, maybe he didn't know what to say or felt awkward. But when I returned to pick up her ashes and saw him again, the silence repeated itself. Still nothing. I understand that I wasn't a regular client. He didn't know me. He didn't know my cat. But as a veterinarian, I had hoped he would understand what the loss of a pet feels like and that, in those moments, a small gesture of kindness goes a long way. I wasn't expecting a dramatic display, just a bit of humanity. Brookview may be a good vet for those with ongoing relationships, but my experience left me feeling more alone at a time when I needed empathy the most. And that's why, as much as I wish I could say otherwise, I can't recommend them based on my experience.

Dr. Perdue, Sam and the entire staff are just very caring and compassionate providers. They stayed…read moreafter hours just to support Riley and help him move on to a better place when he could no longer stand, walk or eat. They made an extremely difficult process so much easier by their kindness. Riley passed on so peacefully and we couldn't be more grateful. During his decline we tried several medical interventions to give him more comfort and they called and followed up multiple times to see how he was doing. I highly recommend the Brecksville Animal Hospital.

Dr. Purdue and the staff at Brecksville Animal Hospital are wonderful! It's obvious they love the…read morecats and dogs that they care for, and they spend quality time with each animal during their exam. I actually live in Chicago, but have gotten unhappy with the vets in my neighborhood, so for the last two years, I have brought my cat home with me for Thanksgiving to have her annual exam/shots at the Brecksville Animal Hospital. I'm happy with the care, and double-happy with the price! And my cat is pretty satisfied too, all things considered. They only thing keeping BAH from a 5-star rating is the wait time. Because of the length of time they spend with each animal, and the fact that they are anxious to accommodate emergency visits, you should plan to spend extra time waiting...but it's worth it!

Dr. Leeb and his staff are fabulous! All of our pets have gone to him since 1979 and will continue…read moreto.

Love Dr. Leeb and his staff. Super friendly. I had to change to him because my other vet couldn't…read moreget me in .... They are good with same day emergencies. Very calm, even when your cat gets stuck behind their desk!

We have been a client since previous location. The drive is 32 miles from my home. I called @ 11…read moreyesterday to cancel appt. Called back at 2:53 to see if appt was still available. Woman (deep voice) says you're in luck! I arrive today at 11. Receptionist was very professional. I could tell something was up? She walked in back, Alyssa was by the door. I hear Alyssa say, "I got a text she cancelled appointment. Another DOG was put in that place! We have to move dogs around!" As she was right there, I said, "excuse me . . . I did cancel! Called back and was told you're in luck, no one took the appointment!" Alyssa looked at me, takes her right hand and closed the door! What would you do? No apology? We've been going there since 2012. Amazing our two groomers are no longer there? To be a loyal customer and have a rude, nasty groomer close a door? Would you trust them with your "DOG"? I WILL NEVER AS IN EVER TRUST THIS COMPANY EVER BEING ALONE WITH ANY FUR BABY!

Excellent office and vets. They are all kind and caring and especially meticulous. Dr, Burrows is…read morewonderful. When my dog had to be put down They explained the process and were so kind. Nancy Kolecki

Dr. Jatsek takes time and explains things IN DETAIL, she is very thorough and compassionate. She…read moreand her staff have provided EXCELLENT care for our Boxer, Buddy

They ahve been caring for my senior dog for a number of years. Dr. Jatsek takes time and explains…read morethings tome, the vet techs are so great too. My little old man Boris loves going to see his friends at Indy Vet Hospital.

Ever since Dr Fox retired and his daughter took over, it's become a "business". My cat had a tooth…read moreextracted, had to pay entire amount - no payments allowed, even though I'd been a customer for over 20 yrs. My cat developed swelling under his jaw after I brought him home - Lisa Fox said it was from the surgery - I disagreed. By the next morning he had passed away. When I called to tell them, no sympathy, but they said they'd adjust my records. I've never been back. I'd give them five stars before Dr Fox retired, and zero if I could for after.

We have been taking Max here since he was 8 weeks old when we got him. They are all amazing, from…read morethe girls in the front to the vets and assistants. They are so patient with my now 2 year old English Bulldog Max who is so very stubborn! Very knowledgeable on English bulldogs which is why we decided to come here two years ago and still so happy with them! Max loves coming here, he can't wait to see his favorite girl at the desk Vicky, she always sits on the floor and just lets Max give her so many kisses and hugs! Thank you all for being so great and loving to our fur babies!!

Cricket Ridge Animal Hospital has a new owner as of January 20th 2025 and she is a great…read moreVeterinarian who does routine animal appointments and also specializes in surgical treatments, like orthopedic surgery of dog knees (TTA procedure) and laparoscopic surgery.

All my adult life I have had numerous dogs at one time. Currently, I have five, and they are all…read moreunder Dr. Bieber's care. I have never had a better vet! Dr. Bieber and her staff are conscientious, caring and knowledgeable. She and her staff always take time to make my dogs comfortable before beginning any procedure providing for ample time to discuss issues, concerns and general care. I feel like Dr. Bieber and her staff know each and every one of my dogs' personalities. Recently, my senior dog passed away but the genuine care and assistance I received during his last couple years was so phenomenal. I truly believe Dr. Bieber and her staff extended my old guy's life by years because of the attention and care they provided. Thank you! You are truly the best veterinary hospital I have dealt with in more than 30 years. So glad I found Cricket Ridge Animal Hospital. A grateful client. Donna S.

The experience with my first pet was good and they were kind and helpful! I was going to get my…read morenext pet established and accidentally missed the appointment and was informed my account has been deactivated since I was a no call no show. I received an email reminder 3 days before the appointment, but no additional contact was made. No calls or emails were received the day of the appointment or after. I never leave reviews... but this experience really bummed me out.

I am giving 1 star after today's fiasco . A couple of months…read more ago, our 13 yr old min pin was diagnosed with diabetes and cushings . The first nite she was ill , she wouldn't eat . Dr Kim prescribed insulin , vetoril and an appetite stimulant . We never used the appetite stimulate which was 50 bucks . I called and smoke to the you g woman who speaks so softly one cannot discern what she is saying .. she also can't book a simple appr w/ out putting one on hold ... I'm not sure what that is about, but really, neither here nor there . I called after the 1st shot of insulin, which worked like magic and told this young woman I would be bringing the appetite stimulant back as we had never used it, and all was accounted for . She said fine .. bring it in . My husband went to get BetteJoan's nails cut this morning , buy insulin, and return appetite stimulant . All good until he went to pay, and the return of the stimulant was refused . I generally take care of BetteJoan, so I asked to speak with this woman ( not the usual timid young woman aforementioned . This woman was rude and argumentative from the get . 2 times I poliely asked her to let me speak . Both times, she loudly spoke over me, The third time I attempted to tell the woman if she would not take the medicine back to just keep it and do what they wished with it . I , at this point, lost my cool and asked her to shut up so I could speak . She hung up on me, and my husband called me back to say we had been fired . I left where ai was and drove to Shaker Square ( we live near by on Shaker Blvd ) Dr Kim was standing at the front desk, and we greeted each other and I stated I was disappointed he had not listened to my side . A couple things I truly believe : the customer is not always right ... there are 3 sides to every story . I am still dissipated and told Dr Kim I believe his front office staff are a true representation of his practice . This true ; I drive my neighbor and her dog to him . He told us Sadie is in end stage liver disease and told me she would be gone in a month or less .. Sadie is still as mean and full of beans ad ever .. Doing fine . When the Dr was recently on vacation, a rather mean , uncaring type of woman was filling in for Dr Kim . Our Bette Joan was once again ill as before . I instinctively knew she needed to be upped from 3 units of insulin to 4 , but would not do it until she was seen This uncaring , unkempt poor excuse of nothing refused to see our dog . She I sister she was too busy and to take her 15 miles away to an emergency vet where a deposit of thousands us required to walk in the door . I insisted at the least BetteJoan's sugar level be taken. It was crazy high. I ssked if I should give her 4 units and was told emphatically NO . Ser how she is . I took her home , injected 4 units and voila .. our girl wad herself . When I asked Dr Kim if I had done the right thing, he said " absolutely yes " . At this point , after thinking of the day's bull---- I am relived we have been fired . Dr Kim's diagnostic skills are not top rate . He tends to laugh and shrug his shoulders a great deal . Good Luck - Good Riddance