I was in a dilemma... My special needs kiddo recently had 4…read moreteeth pulled from an oral surgeon out in Brentwood. My kiddo text me to tell me he lost his oral syringe at school. So to be resourceful and to keep from driving all the way out from Walnut Creek to Brentwood, I stopped in this office and asked if they could help me out - I was even willing to purchase a syringe from them. I told them I have surgery tomorrow and this was unexpected. I could even show them paperwork of his extractions. They walked in the back office, came back and told me no - they can't give "their" supplies. I thought they'd be understanding of my mommy dilemma since I have surgery tomorrow but they didn't. It was just a syringe. And to think that I debated leaving our Brentwood dentist and becoming a new patient of theirs for their kindness. Guess not.

I've been to Treat Dentistry a handful of times since i moved to Walnut Creek and have always had a…read moregood experience, until now. I am due for a teeth cleaning and have tried 3 separate times to call and make an appointment. They do not answer the phone and rather send an automated text message to communicate and schedule appointments, which i actually prefer. However, they are unresponsive. It's disappointing that the customer service is so poor, because their staff has always been pleasant. Unfortunately i will not be returning, but can't schedule even if i wanted to!

Always great experience at this dental practice. Very knowledgeable staff who do a great job with…read moretheir cleaning and preventive maintenance, using top of the line equipment. The experience starts right when you walk in the door, with the lovely ladies at the front.

About a year ago, I was looking for a new dentist and decided on Kwon & Jabbour after seeing their…read moreglowing Yelp reviews. The best dentists I've ever been to! Like many others, I'm not the biggest fan of those biannual cleanings (ouchy), but Kwon & Jabbour have made the experience as painless as possible. Their facility is clean, modern, and very high-tech. There's a lot of effort to ensure patient comfort and wellbeing. I didn't realize how outdated my previous dentist's tech was until I came here... And also realized how much smoother the teeth cleaning experience could be. Each time I've visited, the staff are professional, kind, and welcoming. I've been wary of predatory practices after hearing about peers' bad experiences with dentists-- fortunately, you definitely don't have to worry about that here. Dr. Jabbour and staff show genuine care towards patient wellbeing and patiently break down any treatments or recommendations if you have questions. I feel very reassured that they have my best interests in mind.

I came in to this practice by accident to wash my hands as my dr next door office was locked. I was…read moremet by the receptionist, Sabrina. she not only let me wash my hands, but she let me hang out in her office that was cool until my dr came back from lunch. I can't remember when a stranger was as nice and friendly as she. kudos to dr who hired her.

The dentists themselves, Dr. Tan and Dr. Mattingly, are absolutely wonderful. Their care has always…read morebeen professional, thorough, and welcoming, which is why I stayed with this clinic and spent around $8,000-$9,000 here over the past year. Unfortunately, my experience with the office administration has been very different. I was told by Erin that my benefits would be restarting in July 2025. It wasn't phrased as "I think" or "I believe" -- it was stated as fact. Trusting that information, I scheduled my cleaning. Later I found out this wasn't true, and have to pay for the visit fully out of pocket. When I raised my concerns, instead of hearing empathy or even an acknowledgment of the misunderstanding, I felt dismissed. Erin has consistently come across with attitude, and when I received a voicemail and phone call from Arlene, the tone felt accusatory rather than understanding. Even a simple "I'm sorry for the mix-up, unfortunately that wasn't the case" would have gone a long way. I understand the balance is my responsibility but it would've been nice at least knowing that leadership will review the previous verbiage used so the team can avoid similar misunderstandings for future patients. Instead I got "but like I said, this is your responsibility to know your benefits just like it is outlined in all the forms that you signed". The dentists are the reason this is a 3-star review and not lower, because the clinical care is excellent. But after this experience with the administrative staff, I no longer feel comfortable continuing as a patient here.

Dr. Jessica Yu is fantastic, and I would recommend her to any of my friends or family looking for a…read moredentist they can trust. Dr. Yu is warm, kind, and caring. She quickly establishes trust by making sure to let you know everything she's doing beforehand, and also has very sure hands. I was completely relaxed during my fillings (to the point where I was falling asleep). This was due to not only her expertise, but her taking away the medical anxiety by walking you through each step and feeling what to expect. Looking for a new dentist can be scary, and both my partner & I are blessed to have found Dr. Yu to take care of us. She is the type of dentist that you would drive out of your way for even after moving away because you trust her, and would follow her to any practice she moved to. You will be taken care of under her care.

We started going to this practice recently and have been pleased. They are very easy to find,…read moreparking is plentiful, and Dr. Tehrani and her team are great. They are gentle, kind and have provided great care so far. I hope to use them long term.

This review is a bit late, but I have been so annoyed. I made an appointment for December 2025,…read moretook time off work to drive to this office and I received a call one hour before my appointment letting me know that the appointment would have to be rescheduled. I was very upset because I had to commute from SF to WC for this appointment ( during rush hour), but things happen. They rescheduled me for January. Then my January appointment rolls around and they never called to confirm. I call them the day before and they tell me that I am not in their system for an appointment. Long story short, I will never reschedule with them again. Also I believe that if you are to charge me for arriving late to an appointment, then you should also pay me for cancelling my appointment and then failing to actually schedule me as discussed.

Best dentist office ever! I'm biased, but I do love that it's woman-owned and run, and by a mother…read moreand her daughters at that. I just got the prettiest crown a few weeks ago after a simple and painless root canal procedure. I appreciate the attentiveness and clear passion of both Tatyana and Elena. You can tell they have a unique passion for what they do if you pay attention. Also shoutout to the front desk and administrators for timely, accurate and flexible communication and billing!

Cannot express how happy I am to have found Dr.Shimizu's office! I was referred to this office by a…read morefriend and I've had a great experience every time! First of all, Dylan at front desk is the most organized, friendliest, most helpful person ever! Every time I walk in, Dylan immediately greets me with a "Hi Julia, I've got you all checked in here you can take a seat". I don't even have to remind him my name, he's always prepared and knows who's coming in for the day! I also had some confusion with my insurance and he patiently explained to me how everything worked even though it really wasn't his job to do so! I never have to wait more then 5 minutes to be brought back and once I sit down, Dr. Don Shimizu is generally ready to see me too! Dr. Shimizu has got to be one of the most cheerful and kindest dentists in the area! He always asks how you're doing, during the procedures he'll make sure you're doing okay, and he always makes sure to let his patients know that if anything is bothering them, they can always give him a call! I've had teeth cleanings, cavities filled, and crowns replaced by him and everything has gone smoothly! I didn't get the names of the staff that work with him, but everyone else is also super nice and friendly! Overall, GREAT place and if you're looking for a general dentist in the Walnut Creek area, highly recommend this practice!

I just returned as a patient, after a 2 year absence due to insurance changes. Prior, I had been a…read morepatient of this office for over 20 years. I feel Dr Shimizu and staff have always provided me with top-notch care, while I am made to feel that I truly matter. Thank you and so glad to be back!

TLDR: Dr. Taba, Mirium, and Alexis went above and beyond to help me out when I needed it. Even…read moremore, they did a great job overall. Highest recommendation. The story: Up until his recent retirement 3 months ago, I employed the same dentist for the past 20 years, so I was nervous trying to find a new dentist and navigate all the unknowns that entails. My dental insurance carrier listed multiple "preferred providers" including Pleasant Hill Smiles Dentistry (PHSD.) by the time I finished contacting calling multiple other providers, I called PHSD in the afternoon and spoke with a very nice person on the phone. It turns out that it was one of the Dentists who was answering phones just to help out, but she was able to answer all my questions and offered to stay late today for my appointment if I needed it. I jumped on the offer because my schedule makes it difficult to know when I can keep an appointment during regular hours. When I arrived, they had already made an electronic chart, and I filled out all the appropriate info. The office appointed nicely for a strip mall dentist office, and the staff was very helpful and friendly during my visit. I waited for about 30 minutes before I was called back for my x rays. That's where I met Alexis. He is a very nice, dental assistant/radiographer who shepherded me through the initial x rays and scans so that Dr. Taba would have all the info she would need moving forward. Alexis made me feel comfortable and made sure I knew where to go and that I was settled ok. When Dr. Taba came in I was surprised at how young she was, but she was very thorough and reassuring in our discussion. It turned out that I had 2 cracked teeth and a cavity beneath an old filling - none of which I came in for today - and she took a lot of time explaining to me what she saw on my X rays and how that equated to what we needed to do and what we could do. She wasn't pushy about her observations, and she was understanding when I was unsure if I wanted to proceed. She and the new Office Manager, Mirium (congrats on the job promotion and sorry for likely misspelling your name), went through what insurance should cover and what it would not. Mirium explained that she wouldn't be able to get an immediate quote from the insurance carrier because it takes 2 to 3 days for them to respond, but she also reassured me that she would help me any way she could with the insurance company if any reimbursement issues arise. Although she seemed young (or maybe everyone seems young to me these days), she was knowledgeable, thorough, and detailed in the cost estimates and explaining all the options available. By the time we all agreed on what needed to be done it was already closing time for the office, but Dr. Taba and Alexis offered to stay until the procedures were completed. I was even more impressed with Dr. Tada and Alexis as the 2 crowns and inlay proceeded. They worked seamlessly and efficiently such that the crowns, inlay, cleaning, and other procedures were finished in about 90 minutes. Even more impressive to me was Dr. Taba's technique for local anesthesia and her thoughtfulness as she worked. I've been through cavities and implants and bone windows under local and can handle a lot of discomfort - which I was expecting to go through with a new provider. My experience was pleasant, almost no pain, and quick. I could not have asked for more. The Good: The office staff was polite, helpful, and nice. Dr Tada was really nice on the phone and answered all my questions before I even came in. She stayed late just so I could get this dental work done and performed the work effectively, kindly, and most importantly- without causing me undue pain or anxiety. Alexis was great as was Miriam. The Bad: nothing The Mediocre: The cost - but then that has as much to do with my insurance as anything, so I'm not really complaining. Dental costs in general are expensive. Overall: I would go back to PHSD see Dr. Taba anytime for any future dental work I require. I have sufficient confidence in her knowledge, professionalism, and chair-side manner that I would also recommend her to anyone needing a dentist. The office met my expectations and their staff was excellent. How lucky I was to find her and this office!

Let's be clear here: I didn't have dental work done at Pleasant Hill Smiles. I didn't even make it…read moreto the cleaning stage. I didn't even make it into a room with a dental hygienist. After waiting just a smidgen past two (!) hours in the lobby, dealing with an insufferable and irritable gremlin who was supposed to be some sort of receptionist or customer service associate, I was donezo. Like, burnt. I understand that healthcare appointments come with some type of variability in the time you'll actually be seen, due to other appointments and factors well outside of a provider's control -- I work in healthcare myself. But: 1.) The way staff treat patients who have significant wait times makes a major difference in the way the patient experiences that wait; and 2.) Two plus hours is excessive, no matter how you cut it. At a certain point, I just left the office entirely and decided I'd find another dentist. I figured as irritated as I was at that point, it probably wouldn't be safe to have someone's hands in my mouth.

Dr Bottene made me feel so comfortable. He is very honest and seems very knowledgeable. I'm glad I…read morewent to him for a second opinion. The staff is also very friendly Manjit Dhillon

Professional service and friendliness are exemplary! I would…read morehighly recommend Dr. Bottene and his staff to anyone looking for excellent dentist.

Our entire family has been seeing Dr. Capinpin for many years. The practice is very organized,…read moreaccommodating, and know their patients and their families very well. It is a warm environment, and Dr. Capinpin and his dental hygienists are thorough, experienced and excellent. I highly recommend his practice for the entire family.

Such a warm and family feeling vibe. I would recommend anyone to come here for an amazing…read morecomfortable relaxing experience in dentistry which I know is hard to find !!

It started off with a friendly face welcoming in the office in the morning. My hygienist came in…read moresuper friendly, super professional, and super great cleaning my dirty teeth She was great gave me some heads up about cleaning my teeth better and also flossing more which I have not been doing which I will do. Then the came in and he is so super friendly, makes you feel so at home. Love this office love the staff, the hygienist and my Great job you guys.!!! So glad I switched from my other dental office, she was terrible.

Always great care. My husband has a lot of major care while I get my teeth cleaned but it's all…read moreeasy, painless, and performed by competent staff. Everyone on the staff is courteous and knowledgeable.