Prior to finding Dr. Castro, I hadn't successfully been to a dentist in 10 years. Not only do I have PTSD, but due to several horrific experiences including a botched oral surgery that required general anesthesia, I had been TERRIFIED of going to the dentist. I even tried a children's dentist here in El Paso at Kool Smiles just for him to accuse me of being a drug addict. He then yelled at me and literally stormed out the room (slamming the door behind him which scared me even more) all because I was shaking and flinching when he touched me. These are things I cannot control. I would often get emotional as well because of how scared I was. I truly thought there was no hope for me. One day in 2018, I realized I had the worst of the worst when it comes to tooth infections. I was in unbearable agony. I googled "sedation dentistry El Paso" and thankfully, Dr. Castro was one of the first names to pop up. I called several places that day and not only was Dr. Castro's staff IMMEDIATELY concerned about me, they told me to come in that very day so the doctor could take a look at me. I asked them a million questions and they assured me Dr. Castro was the best and he knows how to handle a case like mine. First arriving at his office I was comforted by his staff and the quiet back room they put me in. I had anxiety just sitting in the dentist chair so the girl gave me the remote to my personal TV to try and relax. Each chair has its own TV in the room. After I was made very comfortable, Dr. Castro came in shortly after and began a very intimate and caring interview about my PTSD. I was really shocked by this. Never have I had a dentist just sit down to talk to me to assess what my needs and issues are before even attempting to look into my mouth. For medical purposes, he asked about my trauma and wanted to know about every single bad dental experience I've had in my life. Once I had told him everything, he asked if it was okay if he could look at my tooth. Even though I felt very safe and confident with him, I had all my natural reactions such as flinching when he came near my face. Nothing fazed him. He proceeded at my comfort and stayed calm the entire time. When he was finished he told me, "you're really not the worst case I've seen. You have absolutely NOTHING to worry about! YOU DID GREAT!!!" The relief that washed over me in that moment was life changing. I hurried to my car when it was over because I couldn't help but breakdown into tears because it was as if I was finally letting go of 25 years of abuse and malpractice by the dental industry. I ended up needing a root canal and crown for that really bad tooth. Dr. Castro gave me antibiotics to help the infection and then Dr. Stuart (who is a few doors down) did the root canal (which is his specialty) and Dr. Castro did my crown. It was very expensive but to this day, the tooth is beautiful. Any issues I had with it were immediately corrected and I now have a healthy tooth with zero issues. Unfortunately, the extensive work Dr. Castro needs to finish in my mouth isn't possible because I used every last penny of my savings to fix the most immediate issues. But I'm telling you, it was worth every single cent. And every place he has referred me to get the other work done that he himself doesn't do have been phenomenal as well. Dr. Castro REALLY knows his stuff, and best of all, he's an extremely caring person. Every time I've been in his care, he has ALWAYS called me from his personal phone to check on me the very next morning. I've never experienced that even from a doctor before in my life. I also have the emergency number saved and I know I can call it whenever I have an urgent matter now that I'm an established patient (which I've had to do). I feel like I can trust dentistry again because of Dr. Castro. I'm trying to save up the money to bring in my brain damaged and paralyzed mother in to see him because he is the only person I will trust with her dental care. If anyone can help my mom who doesn't have control over her mouth, it's him. The miracles he worked on me is proof of that. Whenever that does happen, I'll be sure to report back on how that goes because I NEVER see anything about dentists who can handle stroke/brain damaged patients. This is something I feel needs to change because they are a people in need. But I have every faith that Dr. Castro will be the dentist I'll be able to write reviews all over the Internet about after he sees my mom. That way I can hopefully help another patient like my mom find Dr. Castro in the future, as I hope I'm helping whoever is reading this find him. Lastly, I want to make sure to mention that I have NEVER had so much of a hint of rudeness or disrespect from ANY of the staff or Dr. Castro himself. They have gone above and beyond for me EVERY SINGLE TIME. You won't find a better dentist in El Paso, possibly in the whole country. read more

BE VERY CAREFUL. They try to upsell everything. They take advantage of the elderly and screwed my mom out of nearly $2000. 2nd opinions for both me and my mom resulted I. Much less work needing to be done. I would not go to him if he were the last dentist on the planet. I need them to get me off their email list. Maybe they monitor Yelp. read more

Dr. Castro's staff and services are supreme. The office and equipment are the state of the art. There is never a long wait and the staff are extremely courteous. My whole family enjoy our visits there. We highly recommend Dr. Castro for Dental services and care. read more

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I was told not to use this dentist because multiple friends stated they were told they needed work and when they went for a second opinion were told they did not. I liked Dr Castro, so I decided to give them another shot. I required a filling and was quoted a price of $120 which I paid before the procedure. Following the procedure, the filling is terrible- it overlaps the tooth next to it and does not allow the teeth to meet properly, and I have had constant pain since the visit. Then I receive a bill in the mail for $190, which makes the total amount paid almost three times the original quote. Do not trust this office! It is a ripoff with shoddy work. read more

I have been currently going to Dr. Daniel Castro's office for years. I have noticed a lot of horrible changes in this office. First of all, the office manager Cindy C is a horrible person!! She totally controls all staff even not allowing them to be nice to their clients. She is totally the B word. They bombard you with calls and texts for appointments, bills, and push more procedures to make them more money. Then Dr. Castro and all the staff's ONLY goal is MONEY. They up sale you in everything and overcharge you in comparison to any other dentists. Before you do a procedure, please price check other real dentists. You'll be surprised he's about twice the price and not better than another dentist. They are very expensive and definitely NOT worth it!! Now they charge a PPE fee,,,,,? Really aren't they supposed to be clean before the Covid hit?? Mo Money, Mo Money, Mo Money!! They lied about a lot of issues in my case that I can't disclose because they'd know who I am and start treating me even worse. There was a couple of times when I questioned his procedures and he became unglued and acted like a spoiled child by raising his voice (yelling) and trying to belittle me. I guess since he thinks he's a doctor in dentistry, he's also a doctor in how to deal with people and life. I gave them 1 star because I can't give ZERO stars which they deserve and this needs to be disclosed. This Dr. Castro seems to only care about cosmetics because when it comes to the real dentist work like pulling teeth, he refers you to the real dentist across the parking lot. Spread the word!!! read more

BE VERY CAREFUL HERE!!!! If I could give this place 0 stars, I would. They are very deceitful with which insurance they "take". They "take" all insurances, but are not "in network" with all insurances. They tricked my wife by saying they "took" MetLife insurance. We get a free cleaning each year with MetLife, but because they're not in our network, we were charged $103 by the office. They originally said they would "adjust" it, but they lied. The staff is awful and the doctor is average at best. Go to Dr. Connor at 840 Redd Rd. He and he staff are amazing! read more