I wear glasses n need yearly check ups ive been ckming here for the past 4 years and i love them!!read more

I had a stroke and my vision changed. When I called the office to make an appointment they told me…read morei had to wait a year because my insurance only covers eye exams every two years. I begged, pleaded, explained something was wrong and this wasn't a standard exam. They said, no. I waited with horrible vision for almost a year and found out that, yes, my insurance would have covered me for something like that and they should have let me make an appointment. When I finally had my exam, the first eye tech told me there was nothing wrong with my eyes and my prescription was the same. Then the doc came in told me 1. I have cataracts, and 2. my prescription went up a whole number (from -3 to -4) . Doctor was nice, but everything else was awful.

I'm so happy to have found Dr. Neal. Her practice is honestly like no other I've visited. My first…read moreappointment was a couple hours long while she ran tests no other doctors have done before and spent so much time learning what was going on with my eyes and answering questions. I left knowing that a game plan was finally in place to improve my eyes. Every appointment Dr. Neal is patient and kind, and you can tell she really cares about her practice and her patients. I wish all of my doctors were like her and highly recommend her.

Delighted to have found Dr. Melissa Neal, with whom I am trusting my middle-aged eyes. Her…read morelocation is convenient to Women & Children's Hospital and is on the #20/Elmwood bus line. Her style is warm and friendly. If you need an eye doctor, go no further.

Dr. Teal has been a life saver! I have struggled with acne for over ten years and after trying…read moreeverything, Dr. Teal has been the only one to get rid of my acne. Her staff is amazing and so helpful! Lena is so knowledgeable and conducts my treatments with IPL and glycolic peels which have helped improve my overall complexion. I cannot thank them all enough for how much they have helped my skin!

From the owner: Dr. Patricia K Teal in Fort Erie performs cosmetic surgery. She uses botox, fillers, lasers and…read moreinjectables to improve the health and appearance of your skin. Procedures include eyelid lifts, lump and bump removal and hair removal. Contact Dr. Teal today for a consultation.

On Main near Harlem is a standalone building with this eye dr office inside. Parking is in the…read moreback and there is plenty of it. I was surprised the doors were not easier to open, especially given the average age I saw in the waiting room. The waits are pretty long here. A little surprising given they require you to be on time. Waiting room is reasonably comfortable and once you see dr it's a good appointment.

After a serious head injury that resulted in the loss of one eye and damage to the other, I was…read morereferred to this doctor. I traveled over 2 hours from my home in Corning. The wait was always very long, but when it came to my turn I was the most important person in the world to the doctor at that time. Never felt rushed. I had multiple surgeries with them over a couple years, and was never disappointed. I wasn't willing to compromise my remaining eyesight to be rushed through an appointment just to keep on schedule. It's been many years since I have needed their specialty of service, but I can't imagine that time has changed the way they do business.

After waiting for weeks for an appointment, two hours in the waiting room, I was given 5 minutes of…read moreface time with the Dr. who answered a couple questions and then stormed off to write me a $2,700 prescription that my insurance would not cover. He was not open to alternatives and not very considerate in helping me understand why. Not helpful. Waste of time and money.

This was my first visit at this location, and my first check-up since 2018. (Oops!)…read more Upon my arrival, the receptionist checked all of my information, then asked me to fill out all my information on another page. Why duplicate work...? I didn't wait too terribly long to be called back. The assistant never introduced herself but got a pretty good medical history & began the process of my evaluation. After numbing drops, dilating drops, and the glaucoma test, I was directed to the exam room...where I sat, and sat, and sat, with the door open, and all of the staff chattering & laughing about former colleagues and whether or not they indulge in alcoholic beverages after a long week (or daily). Dr. Kreiger was nice enough, did the exam, told me my vision hadn't changed much, and put more numbing drops in my eyes before conducting the final test. I asked if they had dilating reversal drops and was supposed to be assured that it "wouldn't last long" and they "used the least amount of medicine possible". The numbing drops made my eyes feel fatigued & the dilation lasted for hours. (Now, the morning after, I've got a screaming headache, but it could be the change in weather, not necessarily all the work my eyes did yesterday, trying to return to normal...) I'll be interested to see how my kids fare at this location after the holidays...

I was here two years ago and it was OK. I came back for an appointment and I just could not get…read morepast the dirty walls, the unbelievable smell of body odor all through the waiting room and the dirtiness of the carpet. Never mind the guy snoring loudly in the waiting room that no one seemed to want to address. I would stay away from this place at all cost. I've gone to low budget places, but this is lower than low.

I went for an eye exam, I was there 13 years ago, they kept sending cards in the mail on how my eye…read morehealth was important to them, those glasses I could see everything clear and that was a long time ago. I had the exam, then after they asked if I wanted computer glasses, but never explained I could only use them on a computer, as I left she even said not to wear them driving. I can't even see my wall mounted TV 3 feet away, so all I can use them with is close 2 feet max clear vision. But they bill insurance over 500 dollars for glasses you cant see out of clearly unless it is 2 feet away, well how is that a full optimal pair of glasses? They probably costed 25 dollars to make. I will be writing the insurance company. I am 55 you cant tell me you cant make a pair of glasses where I can see everything clearly all the time. These are merely just reading glasses and I was never given any printout of my vision results, no report at all, very poor customer service! They should be ashamed.

I had a routine eye exam with Dr. Sirkin. The staff was friendly and the technician who did my…read moreinitial exam was great. However, during my exam with Dr. Sirkin there was a few instances where she made me feel uncomfortable and I was in pain. I was having trouble keeping my eyes open during the eye pressure test. I told her I wanted to skip it and she kept insisting that I needed to do it. Then she wanted to put more numbing drops in my eyes and was holding my eye open with her two fingers. At this point I felt a sharp pain and told her that hurt but she would not back off which upset me. I again told her it hurt and that I thought it was her finger nail putting pressure on my skin. Needless to say when I patient says they are in pain or says no there should be no questions and the doctor should listen. Will never come back to this practice again.

Clearly when scheduling appointments here they don't care about when you will be seen! 1hr later…read moreand still haven't seen a doctor! Some people have jobs and can't wait around while the doctor chit chats with the nursing staff! Do better. also side note: if you are late they will charge you $50 dollars.

Terrible Communication and Service Ross Eye Institute has…read morebeen one of the worst healthcare experiences I've ever had. They never answer their phone--no matter how many times you call or what time of day. We have young children, and instead of being able to do something as simple as booking an appointment over the phone, they force us to physically come into the office just to schedule anything. It's extremely inconvenient and completely unnecessary in 2025. Their lack of accessibility and basic customer service is unacceptable for any medical practice, especially one dealing with children's health. I would not recommend this place to anyone

Great customer service, would come back here again if I had to in a heart beat…read more Very prompt appointments and great with working with people

I've been wearing glasses since I was 9 years old and I'm glad I finally got LASIK. The procedure…read morewas no more than 10 mins, with some slight irritation later that day which I really just slept through. Next day I feel good as new WITH 20/20 VISION. Incredible. I highly recommend!

Their PA, Evelyn Thompson, was incredibly rude to me. She walked in the room without knocking while…read moretalking without me without introducing herself or looking at me. While discussing the allergic reaction I had over the weekend to an antibiotic she said "we only have 15 minutes for this appt". Never did we discuss the reaction that sent me to the ER or the candida I currently had but instead told me I had an STD. I switched Drs immediately.

Was 5 minutes late for my sisters appointment, she just got discharged from the children's hospital…read morethe other day and the hospital scheduled the appointment at 7:30 am, she's disabled and hard to get around, she was marked a no show because when we showed up we were told there's a strict 15 minute early policy, I was never told this and I use this drs office, my sister not I will be using them anymore, stay away and go somewhere else, it was already a struggle getting her up at 630 am and into her wheelchair and we get there and told she was marked as a no show and have to reschedule, how many times I've showed up early and I wait 20-30 minutes in the room, GPP is a joke