From the second you walk in, they actually make you feel taken care of--not talked down to or…read morerushed. The team is super transparent about what your car actually needs (no weird upsells), and they explain everything in a way that makes sense. Their inspection process caught things I didn't even know were starting to go bad, which saved me from way bigger (and more expensive) problems later. You can tell they genuinely care about keeping you safe on the road, not just getting you in and out. Plus, the communication is 10/10--updates, timelines, everything is clear and stress-free. If you're in the Forney area and need a shop you can actually trust... this is it

Update! Take your business elsewhere--you've been warned. I am appalled by the dishonesty and lack…read moreof accountability. My car app showed that the vehicle remained parked in the same spot for three hours. During that time, no one opened or closed the hood, turned the ignition on or off, or opened and shut the doors. Yet I was called and told that the car was ready for pickup, only to be told afterward that the engine warning light can only be cleared at the dealership. I took my car to another local auto repair shop, got a free scan, and they were able to pinpoint a loose connection and fix the problem. This level of service and disregard for their customers time, energy, and money, is completely unacceptable. Run! (Photos for reference) Background- So I took my car for an oil change (super expensive!) last Friday and immediately, I too, had the engine light come on as I was driving it out the parking lot and didn't think much of it and thought it will reset. The light persisted throughout the weekend and Monday after work, took it back in. I was asked to leave my car there so they can take a look at it. So here I am without my car and need to get to work. I have a bad feeling about this reading some of the other people's negative experiences on here. Scott's (and they also own Carl's) staff is already trying to deny that they did something so I will update this post with the outcome of the situation.

I purchased an item, over $1200, in the store and have been a long time customer. I was given a…read moreprice the same as the internet even after driving an hour to the store. I asked for a better price or discount and was told that the best they could do was to match the Polaris website. I told them that I had been given a discount in the past since I was shopping local and was a loyal customer. I was told they don't do that anymore. I asked for a manager and was told that there was no manager at the business, this was Thursday afternoon...a regular work day in the middle of the day, and when I questioned where the managers were I was told they were off. I requested that the employee call a manager and he agreed but then walked off so that there would be no chance I could speak to them. Later talked to a manager and he stated this was not a store for me. I agree. I will spend my $ elsewhere.

I just got my 2016 Indian Scout back after having a fender and tail light and wiring harness…read morereplaced it took five weeks to get my bike back I could have done it faster myself not happy when it was returned it was filthy it wasn't that way when I took it in apparently it's sat in the dust too long won't be recommending this place

Don and Justin took care of me after Clay Cooley Hyundai in Dallas tried to rake me across the…read morecoals. I get my oil changes at the dealership and they did that and after that was completed, the service advisor tells me that my oil pan was leaking and that I needed to replace it. The cost was $530. The advisor continued by telling me that the passenger side front axle had grease all over it and that that repair would cost $2150. I was suspicious and untrusting of Clay Cooley simply because of the entire situation, so I had seen online Dwight's & Don's Auto Care and I decided to give them a try. I met with Justin and explained my situation and he presented himself as a truthful guy and I decided to give them a try. Well, after everything was done, my oil pan didn't need to be replaced. It was the oil filter housing assembly that needed to be replaced because it's plastic and had broken. As for the front axle and the grease, Don told me that they cleaned it up and that the boot wasn't torn and that there was no reason for any further repair. So, after going to see Dwight's and Don's Auto Care, I went from a possible $2100 repair bill to a $400 repair bill. My Palisade SUV is running good and I highly appreciate Justin's and Don's sincere honesty. This was my first time in their shop and they took care of me like I was a regular customer and from now on I probably will be. Thank you so very much, I'll definitely be back when any other work is needed.

They are honest and dependable with great customer service. I had new tires put on and rear…read morebrakes. Came back a few weeks later for an oil change.

Took my car in to have the brakes changed, oil changed and transmission fluid changed. I couldn't…read morebe more pleased with the service. I highly recommend this place and I will be returning.

The work and advice I got from them was well explained and well performed. I would recommend them…read moreto my friends and family.

My husband's truck was towed to this facility and I was given the wrong information about…read moreretrieving it. Which lead to it being there longer and accumulating additional fees. The man that helped us today Bill confirmed that he heard the other man Frank give us the wrong info but no one chose to call back and correct their mistake, which in my opinion is bad customer service. So we felt like we should have been charged the price we were quoted and not the additional fees and we voiced that. Bill dismissed what we were saying and got really flip about it and said the only way we would get the truck is if we stopped talking about it! Then he told my husband to shut the fuck up after he proceeded to voice the fact he was not happy with the mistake...that is UNACCEPTABLE!! I tried to get the owners information to report him but he stated that info could not be given out I even called back to ask for a manager and was told there was no manager I could speak to! I don't no if Evelyn and Wayne Williams know that thier employees are rude to customers or not but they definitely need to be made aware and I'm going to make it my business to inform them! However I would like to give a shoutout to another employee who also happens to be named Bill for being understanding and kind and very apologetic for the rudeness that we encountered. I see he understands that he works with a very racist and bigoted man I hope he does retire soon so no one else has to encounter him!!

Don't trust these guys, they are contracted with the City of Mesquite TX and they are as crooked as…read morethey come. By law you are not required to have your car towed by them (if you have a wreck in the city limits) Its the law that you can choose whoever to tow your vehicle! (the police officers get kick backs and will lie to your face that you have to use their contracted wrecker service! The drivers that this company employees are the biggest POS's youll ever come in contact with

I've been taking our vehicles to Firestone on Davis for years. Besides the quality service, the #1…read morething I can say about them is, they are HONEST! Bob who is one of the owners has saved me countless dollars by being 100% honest with me! Like most people with newer cars, I'm clueless about a lot of things, but there has been several times a less honest person could have easily taken advantage, not these guys. I just had my SUV serviced there last week, the new part failed, but it was 100% under warranty, so they fixed it at no charge! I recommend them 100% Jim Funderburgh

1 star I am posting…read morean additional review because Firestone management has still not provided any meaningful follow-up or resolution regarding my formal complaint, Case #2977465. I filed the complaint on June 12, 2026, and followed up repeatedly. An area manager eventually emailed me, and I provided a detailed written timeline explaining what happened, why I had lost confidence in the Galloway Avenue location, and why I was requesting a refund. Since sending that response, I have not received a substantive decision, status update, or further communication addressing my concerns. My primary complaint is now the administrative handling of the matter. Customers should not have to repeatedly pursue a large company for basic communication after reporting a serious service problem. Even when a company disagrees with a refund request, management should acknowledge the documentation, explain its decision, and provide a clear resolution. The continued lack of follow-up gives the impression that Firestone's complaint process is designed to delay rather than resolve legitimate customer concerns. Based on my experience, I cannot recommend the Galloway location, and I have serious concerns about Firestone's regional management and customer-service accountability.

Update- Took my car to the original shop in Dallas (they're also BBB accredited) I mentioned in the…read morereview, and wouldn't you know, they were able to fix the issue by cutting out a piece of plastic to access the bolt and repair/replace it, then did my alignment. Car feels great now, avoid this shop, or at least get a second opinion before handing over ANY money to this place.

We've used Jason and his guys for several years and there is no better place around to get your car…read morerepaired or serviced. I'll repeat others' words like honest and trustworthy, but they go far beyond that. I wont take my cars anywhere else.

Have used A-team for more than 4 years and have always taken care of all my vehicles. Dependable…read moreand extremely honest family owned business!

My family has been using A Team Automotive Repair for nearly 20 years. I can honestly say they are…read moremy #1 choice for our auto repairs and even the simplest things like an oil and filter change or an inspection! They are always professional and honest about the work that needs to be done. Work is completed in a timely manner. I really like that they offer a 10% discount for a AAA Membership. The guys that work there are great people and go out of their way to greet me when I arrive and they always thank me for coming there to get work done. I just can't say enough great things about A Team. I honestly think you will be happy.