Came in today to get my wife a partner anniversary gift for us being a couple for 4 years on this upcoming Friday. 08 22 2025 On my 54th birthday.I admitted to the crew of Jazmin, Valeria, and Mike G that I was short and I just wanted to get my now wife a nice partner 4 year anniversary gift. They treated me and service me with kindness and respect and allowed me to use coupons and help me get gifts for my wife and my dauther birthday at a really cool price. I'm greatful for Jazmin, Valeria and Mike G for helping me bless my wife and 4 year anniversary gift and my daughter a birthday gift. God Bless You All Ricky K Benjamin read more

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I am a bit surprised - so many bad reviews on here. I personally have had a great experience with Daniel's Carson. Jazmin was super helpful and sweet. I picked out a locket for my wife, which I will give to her for the holidays. Some of the reviews has me a little bit nervous, so maybe I will come back for a second review down the line lol... but for now, I will give them a bump and 5 stars. read more

Nancy & the Daniel's team Keep up the great work always making your customers happy! Great job Jeweler(papi) who always fix my tennis bracelet! You guys a girl is still "shining"... read more

Daniel's Jewelers - EMERALD SHAPE MORGANITE AND DIAMOND GEMSTONE ENGAGEMENT HALO RING IN 14KT ROSE GOLD - Jewelry Near Me - Carson, California

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Leah. Unprofessional as hell. Definitely wears her attitude on her face. My bracelet broke, usually they charge me $20 for repair. This time I go back for a repair, they told me they don't even want to TRY to work on it. You can't TRY? Not only that, they charged me double the price and tried to sell me a new bracelet after I told them its sentimental. Definitely will not be back after this repair and don't recommend anybody come. Everybody in this location has a f***** up attitude. If you don't like the job find another one! read more

This company gives new meaning to the cliche, Buyer Beware"! Worst experience in my life. This is not a legitimate business. This is a showroom filled with poor quality, overpriced jewelry that is sold by used car salesman who are the lackey of the equivalent of loan sharks. I purchased my jewelry in good faith, thinking that this was an established company. I paid the jewelry off in 3 months so as not to incur high interest, which would TRIPLE the cost of the jewelry. I asked to purchase "insurance." After paying this "insurance" for 2 years, I decided to cancel due to being laid off from work. When I tried to cancel, I was given the run around. Monica Rodriguez (310 )665- 2170 ext 5430 Daniel's Jeweler's Mgr of Carson store, refused to give me the number for the "protection" plan and insisted I come deal with her. I tried to work with her, but she told me I couldn't cancel the plan! Which is OUTRAGEOUS! I told her I was unemployed and did not want to continue paying for an unnecessary expense. I had already paid for the jewelry, IN FULL, and did not see how I was obligated to pay for a "protection" plan. She told me to bring proof of my unemployment, as is she was a mortgage lender or the unemployment development department. Whoever heard of being forced to pay for something as frivolous as a jewelry "protection" plan⁉ Most ppl who speak English in the United States understand the word "protection" to be synonymous with the word insurance, however, Daniel's Jeweler's have taken it upon themselves to re-write the definition of the word. I was informed that I don't have insurance, I have a "protection plan"... let that sink in. The manager, Monica Rodriguez, refused to give me the phone number to the "protection" plan company. She kept giving me the phone number to customer service, which I had already spoken to customer service, and they directed me to her. I asked why she was giving me the customer service number when I specifically asked for the insurance company's number. She stated, "Speak to customer service, and if they say for me to cancel, then I'll do it.". I went on their website and found the insurance company. That company informed me that there's a thing called "protection," which is not the same as "insurance" in their lingo. I was then given the correct number. I caked that number, in which they, too, passed the buck, transferred me multiple times, and eventually, sent me back to Daniel's Jeweler's. NEVER BUT FROM THIS used car salesman jewelry store!! They are loan sharks and dishonest. I will not continue paying for any ridiculous "protection" plan. PERIOD. read more

Bought a necklace for my daughter and not even 2 months later it fell apart in 2 sections $300 wasted never again

Maybe you just didn't get a good sale person , or maybe you came in not looking to buy. I had very much knew what I was looking for and surprisingly I found it here at Daniels' Jewelers. I had been looking on-line forever for my Fiance wedding band, he was very direct what he wanted, simple and pain and and light. I walked in, of course I was assisted, I asked to see a few rings, found exactly what he wanted and asked for , they even threw in a discount ( I feel bad that I didn't spend nearly anywhere what he spent on my ring). I also found my wedding band that I like for under $1000, the sales lady gave me the item # so when I returned I had the option to put it on lay a way. Okay here's what I didn't like.. I got on-line and found the exact ring the lady said she would give me a deal for on sale for $499 so now my curiosity about my fiance wedding band occurred to me, luckily with the order number it didn't come up on their on-line stock because I would had been livid if I was over charged. Overall very friendly, not aggressive and helpful. read more

Daniel's Jewelers - Jewelry Near Me - Carson, California

BUYERS BEWARE !!!!!!! this company does malicious and spiteful actions if you ask to have your balance updated on credit bureaus, I am in the process of getting a loan and instead of them updating my balance to report correctly they closed my account instead ending my insurance I've had on the jewelry already purchased and reported a satisfactory repayment on a 2 year account I HAVE NEVER BEEN LATE ON. If you need jewelry or to start credit find you another business to setup your revolving credit, their business practices and unethical and malicious, they went as far as blocking my ability to login online as well as sending them an email. The credit department needs classes on consumer rights, this has severely damaged my credit that I have worked hard to keep in good standing. I will be looking into legal action to have my credit report state PAID IN FULL by this creditor. BUYERS BEWARE!!!!!!! read more

I bought a beautiful 2carat diamond cluster ring in 2009 I had not had it clean or check until last month. the next day the clusters of diamond fell out. What kind of solution was that acid? i could not find the cluster of diamonds to even get repaires repair, so upset. read more

DANIEL'S JEWELRY AT CARSON SOUTH BAY PAVILION; BEWARE of the scam that they have been doing just to get customers. Their Promo for 5 years with no interest is definitely a scam. I have purchased a lot from them, later on manager denying the 5 years. Stating that they don't have the 5 years only 3 years no interest. I agreed to 3 years but still charging interest. The manager, definitely not helpful to the customers. Very poor customer service, not worth dealing with them. Very disappointed and frustrated with the customer service. DEFINITELY NOT RECOMMENDING THIS STORE, NOT GOING BACK!!!!! read more

If I could give this location -star I would. The manager Maribel is unprofessional. The way she treated me was not acceptable. I have a great standing account with Daniel's jeweler through synchrony bank, with an excellent payment history. 1. I went there last Friday to get my wedding ring fix that I have purchased 2 years ago along with the insurance. She looked in the computer and said to me "you don't have an insurance." I replied and said are you sure? I have all my documents proving I have insurance". She then looked into the computer and said "oh yes, you do have it". So, while processing my request Maribel stated to help 2 of her stuff that was helping 1 lady. After standing there for 10 mins I flag her and said "excuse me you forgot about me". That is the only way I got her to finished my transactions. Very unprofessional. 2. After finishing the above transaction, I asked Maribel if I can get help to see few jewelry. Again I waited. Because she came back helping those 2 staff that were dealing with one lady (Is it that difficult? You need to have 3 people helping 1 person?) Im a customer to who were just being ignored at that time. 3. After waiting for a while with my 5 yrs old. Maribel gave me her attention (so, I thought) wrong !because she kept having conversations with her stuff that were helping that 1 lady. She would even talk to them in the middle of me talking to her again very unprofessional. 4. I presented my check rebate from synchrony bank with Maribel for the item I wanted to purchase. Again without looking / reading the fine print of the check rebate. She shut me down and said she could not accept it. This is her talking without looking at the check. Inappropriate behavior of a store manager.. At that point I was annoyed and express how I feel. I told her you kept me waiting and you are being so rude. She then respond by saying"I cannot believed you". I gave her enough time of her unprofessionalism. 5. I knew I would not go back to this location so I asked Maribel if I can get my ring check at any other Daniel's location. She replied and said "no, I can only get check at that location. Come to find out that was a lie. A soon as I left this location, I called Long Beach location and I found out that I can have my ring check or clean at any Daniels location. Not just that , the Long Beach location honored my rebate check from synchrony bank. Of course the person who helped me looked and read the fine print of the rebate check ...Something that Maribel (store manager) Did not do. I'm not questioning anyone's credibility however the store manager at this location is plain rude and unprofessional. It would be nice to get in touch with someone from the corporate office to address what I have experience at this location. Save yourself a headache and go somewhere else. Update: As of today January 19, 2020 I have not heard from the management after sending them my contact information. Their actions only signifies unprofessionalism. I cannot wait to see/hear this business "GOING OUT OF BUSINESS" read more

I came in just to look at necklaces and ROOPALI greeted me right away! She showed me some beautiful necklaces. She is an awesome salesperson and so kind and thoughtful. Each time I come in, I'll be looking for her! read more

I was running late on birthday gift Ms.Leah & Ms. Jazmin help me and as well save the very polite and great customer service and pleasure to do business with again read more

I wish there was 'No' star option. While searching for wedding bands recently, my fiancée and I walked into this store. A sales representative said "hello" but just continued counting unsold inventory. As we looked around at the displays, another rep was chatting with someone else (not a customer). She did acknowledge us, but did not take any initiative to assist. It wasn't busy inside, but even after a few minutes, no one there tried to engage any further, so we just left. Based on our experience, this store's customer service was very lacking. If they can't focus on potential buyers, how can they do any business? We got the impression that the staff didn't care, and we won't be giving them a chance to prove otherwise. Plenty of other options where you can be treated more attentively. A prompt "What can I help you find?" or "I'll be with you in a few" goes a long way and should be automatic for salespeople. read more

This review is for this location only The store manager Maribel is one of worst managers I have EVER experienced in my 30 years of living. When I first step into the store to get my ring resized she constantly held conversations with other people in the middle of me speaking. Once I came back for my ring I left the store and the ring once again fell off my finger ! I go inside to express my concern and she is rude, dismissive and down right mean. I had a 3 year old with me who had just gotten over the flu so as you can imagine my frustration with a crying child and the managers rude attitude. When I asked for her direct managers name she laughed and said she does not give it out and i can find it on my own.I had to google customer service number! HOWEVER, customer service reached out to me less than 24 hours later and they were AMAZING. understanding, polite, concerned everything Maribel was NOT. I will continue to shop with Daniel's (NOT this location) because of the customer service I received. read more

Went in to get a ring cleaned and some how ended up upgrading lol I'm in love with the managers customer service... and advice! Thank you Maribel and staff! read more

Had a bad experience with Daniels in Culver City with manager Amir on Sepulveda, now I had to call this Carson location for a ring fitting because of course I'm not going back to Culver City, and I get this person so rude . She hung up the phone the three times that I called to ask for manager Maribel . Not sure what's up with people that are hired to work for Daniels . It's very upsetting that nobody seems to have good customer service skills. Will definitely not ever buy anything else from them ! Feel so sorry for the only person that was able to help us out , Diana from Arcadia. Such a wonderful pleasant person to be helped by . So sad that for a few rotten apples the whole company gets the bad reputation. read more

Yelp review On Jan 3 I went to get my necklace untangled. Checking in was fine and I was able to pay for them to untangle it. They told me it will be done by 6pm and I left. Later on I came back got my necklace. While walking out of the mall I noticed that myDiamond pendant was missing and not in the bag. I immediately walked back into the store and notified them. They told me that they would have to wait for the jeweler to come back the next day (4th) so they could ask him where it was. So the next day I came back at around 12pm and the jeweler was there and the employee asked did he see a pendant when he untangled the necklace. He was talking low but I heard him say no he did not see the pendant. The employee then comes back to me and says that I would have to wait until the lady who helped ring me up the day prior to come in. So I can back at 2pm and the lady who helped me told me that the jeweler left and I would have to wait until the upcoming Monday so they could look for my pendant. At this point I was upset but I just left and told them thank you. Later on that same day I get a call and they told they found my pendant! I had my sister pick it up and I was able to retrieve it. I have come to this location multiple times prior to this incident but going through this experience was frustrating. Even though they found my necklace Knowing that the jeweler misplaced my pendant makes me nervous to get another piece of jewelry fixed here again! read more

First of all, I would like to retract my star. My experience was so bad that it does not even deserve that default star yelp required me to post. I admit the prices are reasonable, but at what cost? Must customer service be sacrificed for a mere $29 discount? And God forbid you should change your mind and try to return it (per the return policy printed on the receipt.) This was my worst customer service experience ever (even compared to mall jewelry store standards.) I felt the staff, especially management was working AGAINST us rather than WITH us. A word of advice for those of you who still choose to shop here....make sure you confirm the return policy with the salesperson and ensure that it is fully and clearly expressed so on the receipt. Nonetheless, I still think you are better off buying jewelry elsewhere. read more

I went into Daniels looking for an engagement ring for my girlfriend. Mary approached me and took her time showing me several rings. She was friendly and had great customer service! Maribel came along and upgraded me to a 2 carrot ring with a deal I couldn't resist. I felt welcomed and they catered to my needs making sure I was fully satisfied so much that I moved my Daniels Account to their location! They were happy about my decision and Maribel was even congratulating about my credit at such a young age. She encouraged me to keep working hard! It was an overall excellent experience and Im glad I chose to shop at this location! read more

If I could give this place a negative star I would. Terrible service and the employees are just plain rude- not a pleasant experience.

My grandma and I had originally gone here to get myself a ring for my quince. We were assisted by the manager, Maribel and she helped us greatly with a beautiful ring at a reasonable price. However this review is for a more recent trip. We came in for a ring cleaning. Maribel had remembered us from before and assisted us this time also. She is such a sweet person when helping so this review goes out to her. read more

horrible jewelry story , have had issues since opening up an account with them. first started with the charging of an item that was never received then expected to make payments on account with the charge. Said I wasn't until issue was fixed, late payment was charged to account while continually contacting them to fix issue , wasn't fixed until months later. was told that the late charge would be waived and was I noticed it wasn't , called to speak to a supervisor and was told that the rep stated they never told me that ,which was a lie . Ask the manager are conversations recorded because then they could see what it was that I was told. And that the rep. is a LIAR! of course they said that it wasn't and so whatever the rep said , they agreed. My stance is because of the lie THEY WONT GET A DIME OUT OF ME!!! send it to collections read more

1st day open- After being closed due to the Covid P, me and my fiancee was able to take the engagement ring given to me on 3/28/20 back for repair (a diamond fell out!). Everything was fine and dandy until after we left. My fiancee got a call saying to come back and give more money! He questioned why and got some excuse about a payment even though the bill was not due. He called the Daniel's customer service line to questioned why since he was told once the store reopens they would repair it with no problem. They were Awesome! They waved the payment for the hassle he was given by MARIBEL, but when he called MARIBEL back and told her, she refused to accept it saying they aren't authorized to change anything. Then said so what cha wanna do with the ring? He was furious by this time, called the customer service line again-who called MARIBEL back directly and resolved the problem. He then got a call back 40 min later and the other Daniel's employee calls and says Congratulations! Come to find out they ran his credit! These people are ridiculous! I won't be going there to get his ring. Maybe they should have stayed closed. How can I get that 1star back! read more

Really great customer service. I was helped by Judith she was really sweet and helpful. Highly recommend talking to her if you need help.

Wow Daniels Jewelers you guys really do suck, you couldn't even send the right link for my FEEDBACK NOT FEDDBACK! Can't wait to see the going out of business sign... then that's when I might shop at your stores! read more

Updated version: I paid for insurance for my earrings, and was told that it covers broken or stolen earrings. Well long story short, I had a crack in them, and wanted them fixed. They turned me down and said that I could exchange them but I had to spend an extra $1,000 to do so. What is the point of paying for insurance if you cannot get what you paid for? This place is a rip off. I will never buy from Daniels ever again and will never recommend them. read more

This could have been a five star review but I had to wait over 15 minutes for them to ring me up for my purchase because of whatever difficulties they were having. Although associate did apologize for the wait, I just could not comprehend the hold up. Anyway we came here to have our wedding rings cleaned and inspected and although very pricey at 185 per ring it was well worth it. It took a little less than a week and they came back more sparkly than ever, I will shop around for cheaper prices next time but if not I will return here because I was satisfied with their cleaning service. read more

Poor service. I asked for engraving on a watch which was purched from their shop. When I returned a few days later, the work was not only upside down, it was gramerically incorrect. The worst part was, they admitted it was incorrect but wanted me to accept the watch with its errors. When I mentioned the possibility of changing out the watch for a similar one, that was completely out of the question. The end result was, polishing out the error "which is still visible" and only getting half of the enscription I paid for with no refund of the missing enscriptions. They made me feel as if I was bothering them when it came to correcting this matter. I had to got back several times to check if it was done. WOW, this is the type of service you could possibly get when you do business with Daniel's. read more

OMG Their products are horrible TERRIBLE!! I got the most beautiful ring at Daniels my most cherished possession and a the diamond popped out; not once, not twice but four times and it is really embarrassing showing off your ring and there are diamonds missing. I am so pissed I love the ring sooo much I want to start crying about it. The warranty is on 3 years so what happens then my ring has been more in the shop then on my finger and it is starting to piss me off! read more

My daughter and I went to this jewelry store a few months ago where they were offering buy a piece of jewelry and get the other for a penny. Well my daughter did and they said you got a good deal, you're approved and told her what her monthly payment was going to be but never explained the part of the SYNCHRONY BANK she now has to pay besides her Daniel Jewelry bill. Went back to store and both representatives said yes we did explain it to you(of course they are going to protect one another especially because they are both going to get paid) My daughter is young with a sharp memory so she would have remembered. Now due to the lack of communication of their behalf, she now cannot get her car she needed for her commute to her new college and pay for her tuition and books because now she has to the bank too (plus her credit went from very good to poor because of this Synchrony Bank she owes now) We are so disappointed and will never go back there again and will share this with everyone I know. read more

6 women working, only 1 male customer, and myself and yes I was asked if I needed help, as soon as I told them yes. We'll be right with you and then nothing. 6 workers doing NOTHING and still no help. Even the manager. I had read the reviews prior to walking in, but I figured ugh people exaggerate, well I guess they were right. DONT BOTHER STOPPING BY ... read more

I bought what I thought was a set of gold diamond hoop earings from the Thousand Oaks store for Christmas. She went to put them on and the clasps broke. Not being near the Thousand Oaks store I took them to another jewlery store for repair. I was told they could not repair them because it was not gold and not diamonds but cheap crushed rhinestones. I took them back to the Thousand Oaks store and was told that since I had not purchased the extra warranty they would not fix them. If I wanted to replace them the clerk told me it be more than $600.00. Really. What a rip. Why would I purchase a warranty if what you sell is not crap. Dont buy from Daniel Jewlers at least the Thousand Oaks store read more

Went to look around the girl that works there was on my ass 24/7 asking what i liked blah blah blah i told her I'm just looking and she kept coming to me !! read more

Terrible. They did not want to help me, and they all have bad attitudes. I have called every Daniels jewlers and this is the only one that seems to have had a problem with assisting me. read more

This place is horrible. I use to buy my earrings and my daughters earrings here all the time but I will never give this place money ever again. I had a problem with the manager Maribel. Several occasions she gave my personal information to someone that was not on my account. When I called and complained she decided that it was okay to argue with me..I escalated my complaint to her regional manager. I have never been late on a payment and I always pay my accounts off early. After I made a complaint about Maribel all of a sudden my last 2 payments did not post to my account. I am now late on my bill. I called with the dates the payment was made and now all of a sudden they can locate them. That's $120 gone. And when I asked them to investigate they try and pin it on me. This place is fraudulent and I have lost all respect for this company. You know what makes matters worse today to cover it up the missing money they offered me a gift card to spend more money at their store. This is a joke!!!! When I asked them to look at their cameras they told me they didn't have cameras at their cash registers only there doors. The help that was provided was for a gift card for the dollar Amt of $50 read more

Worst experience of my life. I got billed for two rings that i never took home! i only filled out a credit application never signed for a ring!!! specially two???!! I assisted the fire in Northern CA and came back home to a bill. When i went to the store the sales rep that helped me hid! the store manager said she could not do anything about it and kept pressuring me to make a payment for a ring i never agreed to. I never noticed she was in the back packing a ring. As i decided to walk away they handed it to me and told me i was responsible for it. i did not take the ring and just walked out. I don't understand why these people try to take advantage of someone this way and then when confronted about it they LIE! So Rude and very unprofessional. Instead of working with the customer they work against you. read more

I totally agree with the other person. I went to Daniels all the time because of the customer service but I never wanted to return anything until now and i now know what they are about. They obviously want to take your money but when you want to return something they careless. The manager was rude and did not care to help. They sold me earring backs that make my ears infected. I tried to upgrade my earrings and traded my old ones. When I changed my mind before even getting the new ones I went back to the store to get refunded the manager said I couldn't and she "shipped my earrings overseas." That makes no sense I think they sold them. I would not recommend the store. I am so upset because my earrings were $3000 and they charged me $4500 for earrings I do not even have!!!! read more

A complete joke of operations. Walked in to browse pricing and reps hound you to make an account and experience became a high-pressure sale. Very UNPROFESSIONAL!! read more

My experience at Daniel's Jewelry Store located inside the Carson Mall was extraordinary. Sales Associate Brianda Arredondo provided me with excellent customer service. I really appreciate Daniel's for having people like Brianda representing their business. I highly recommend this store to everyone. Brianda is a proactive professional with excellent interpersonal skills. read more