Thank you soo much Reese for helping me pick my engagement ring great service ! Great ring

Monique is the absolute best! I was looking to upgrade the quality of my diamond earrings and she recommended I purchase loose diamonds. I came in and picked out the diamonds I wanted. She gave me all the education (VVS1, GIA certified, etc.) about the diamonds and had them send to the store. I fell in love with them. Then, she recommended I replace the earrings stem and have the earrings inspected and repaired. They look absolutely stunning. Monique's customer service, knowledge, patience and advocacy were well received. I will be back soon! read more

After a lengthy decision process, my wife and I decided on buying our daughter graduating from high school a pair of diamond earrings. We went to the Del Amo mall and found Zales Jewelry Store. We could see there were no customers and 2 staff. Presumably the older one was the store manager. We approached the young sale lady who didn't seem to be busy. I asked her to show us diamond earrings but told her we don't know much about diamonds so would appreciate her help in making a selection/ decision. So she walked us over to a glass case and said nothing. we were puzzled, so I asked which are the earrings? She replied "All of them". I reminded her that I knew nothing about this and would appreciate her explaining to use our options. The conversation went nowhere as it became a Q&A session, except I didn't know what Q's to ask. So we just walked away. That was a terrible way to try to make a sale. It was an excellent lesson in how to turn clients away. Don't waste your time here. Mo ko read more

Zales - Jewelry Near Me - Torrance, California

My experience was horrible. That's all I can say. I'm speechless with these promotional advertisements listing the item as ON SALE but it's really not. They get you to finance and when you pay a whole year on this promotional item, if you don't pay it all they add huge interest charges and all the payment you made for a year disappears and you start all over. My goodness, buyer beware. I thought I bought a ring on sale of $1,900, got it down to $1,100 after 12 months of payment and they said TOO BAD, you didn't pay it all off, so we adding $900 back into your account. Now I pay $70 a month for this stupid ring all over again and the interest is $60 a month...so I'm only paying $10 towards this ring. OMG! I tried asking for assistance but of course again BUYER BEWARE. I've never written a review, I always take the high road, but this is ridiculous. I even called and tried to negotiate, they sent me to HARDSHIP dept. This isn't about hardship, this is about doing the right thing no matter what a person's income is...this sucks! I'll never use Zales again and I'm telling everyone not to as well. read more

HORRIBLE CUSTOMER SERVICE ON 8/21/25!! My mother and I walked into the store looking for a birthday present. We walked up to the girls in the front who were sitting on their phones not paying any attention to their customers. I walked over and I asked them if they carried any Star of David necklaces and the girls in the front did not even look up from their phones while telling us no in aggressive tones. We turned around and walked out while they were laughing and talking under their breath. This was the most blatant discrimination/racism/hate I have ever experienced. I expected much more from this establishment and their employees. Definitely will not be coming back. read more

The employees are very nice when selling jewelry to you and many pieces are beautiful. However, PLEASE BE ADVISED that when they offer you the PROMOTIONAL no interest credit card... you MUST pay by the end of the 12 months or they will charge you a ridiculous amount in interest which I was not advised about prior to applying for the credit card. You will not be charged interest on the amount owed, but on the INITIAL CHARGE to the card. You must pay at least double-triple (depending on your amount) of the minimum payment. If you cannot or do not want to this, pay in full and DO NOT apply for the credit card. When you speak with the credit card company, they also do not care if this was the case. They just want their money. read more

Monique was very kind and helpful.They had great deals for engagement rings for my girlfriend.Would definitely recommend keeping her and giving her a raise! read more

Customer service was phenomenal!! I came in looking at rings & was greeted & treated so friendly ... they didn't try to sell me anything. Let me try on so many many many options. They gave me so many options & gave me all the information about warranties & financing options. This team really has there bases covered when it comes to being knowledgeable about the products & services they offer!!! Thanks a million for all the help I'm picking out the perfect ring read more

Zales - Jewelry Near Me - Torrance, California

My sister and I have both bought necklaces at this store and are happy with our purchases- they have held up over the last 2 years with no issues. We visited last year just to check her ring size, and the associates were so friendly and nice even though we didn't come in with the intention of buying anything. We both look young and most people (especially in jewelry stores) do not take us seriously so we appreciated that they provided us amazing customer service! read more

Had the most absolute worst experience. I came in to PICK UP my order I placed online. Lady named Carol "helped" me checkout. However, she takes it out and touches all over my bracelet (I have already purchased) showing it off to her daughter saying "I found your dad's Christmas present". Like okay great I love it too that's why IIII bought it can we stop touching it?? After she's done touching it she asks me if I would like to see it. I kindly said no because I was only trying to pick up and go. Then she puts it on her wrist?!! I already thought it was weird she was touching it. And now she's wearing it?? As she's putting it on she asks me how to put it on. I just bought it. I am picking up now. Girl, YOU TELL ME tf. Then she actually has the audacity to wear the bracelet as she's doing the computer work to check me out. Umm?!! I tried to hint "oh does it go in the bag?" She's like "yeah I'll give it to you right now" EXCUSE ME?? At this point I'm furious. I had to ask her "do you mind putting it in the bag?" She then finally takes it off. How long was she planning on wearing it??? This was a gift for my bf and he doesn't even get to wear it first? Very disrespectful. Where are her boundaries? Just simply wearing customers jewelry as she checks them out?? I didn't come to play dress up. This is a gift woman. Do not touch what has already been bought. Never in my life would I have ever thought I'd have to ask a Jeweler to take off my jewelry!! Is she okay?? All I wanted was a nice CLEAN piece of jewelry to gift my bf. If I wanted this kind of clown service I would've gone to downtown LA, a swap meet or any random vendor. read more

THIS BUSINESS IS A SCAM! I AM REPORTING THEM FOR FRAUD! DO NOT BUY FROM THIS COMPANY! I bought my girlfriend diamond hoop earrings with white gold, that I was going to give to her this Saturday. I paid for signature upon delivery. Yesterday when it was delivered, it was tossed at the door. No knock or anything. I thought it had to have been an Amazon package because I specifically paid for signed delivery. I opened the box and an entirely different pair of earrings was delivered. Diamond pear shaped ones. I immediately messaged zales and the person I spoke to said they have to get back to me within 7-14 days to come up with a response. Why would it take 7-14 days to respond when they clearly didn't give me the earrings I paid for? This was a mistake on their end and I needed these by this Saturday. Today I took them over to a gem stone expert and the man said that these earrings looked to be silver are most likely counterfeit. I had them checked out to see if it would be an even exchange and give them to her. You would think that this business would do everything in their power to fix THEIR mistake! But instead they delivered me fake earrings!!! I will be moving forward pressing charges. read more

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Me and my girlfriend came to clean our jewelry and ended up buying s a girls best friend!! Isa was absolutely incredible!! Great customer service!! read more

Reese what very helpful and super nice when it was my first time at a jewelry store!

I switched to this store after having a terrible experience at their Lakewood store and I am so glad I did. The attention and service I received at this location was phenomenal! The Asst. Manager, Alexandra and Candace were both assisting me with getting my ring sized properly along with helping me decide on an enhancer. I had so much fun in there trying on everything they had and I felt like they had my needs and wants in mind. It was like shopping for jewelry with my BFF's which is how I think the experience should be. I can't wait to go back and shop some more! Thank you ladies!! read more

Zales - Loves Destiny pear shape with double halo - Jewelry Near Me - Torrance, California

My husband bought me a necklace at this store for Christmas. It broke the first day. What kind of expensive necklace breaks on day 1? When he went to exchange it they didn't have the necklace at this location so he went to Glendale. He asked to renew the 30-day warranty and they said no, so he decided to return it. They said no returns. He showed them the receipt that said he was still within the return window. Thankfully, he had the receipt and didn't listen to them. Note: He bought this item at the Zales in Torrance, which was more helpful than the Glendale location, but not by much. read more

This is the best zales location . lots of good vibes,all the sales guys are wonderful and non pushy I just bought a 3 carat diamond ring I love it and them for there patience with me read more

I'm obsessed with my engagement ring from here! I'm really bad with names, but every girl that's helped me here has been great! I've always had a good experience coming here. I love that this location is convenient for me, so I can come in anytime for a ring cleaning. Will definitely be back for me and my fiancé's bands, as the time gets sooner! read more

Stopped by for a quick look a few weeks ago and I can see why the ratings are high. Customer service was great and friendly. Up until now experience in other jewelry stores were really unwelcoming. Great job! read more

Great collection and an awesome staff to help out. Specially Alexandria was very polite and patient as my wife tried out a bunch of jewels for almost an hour. She went out of her way to look for more discounts and field our never ending questions. Best experience at a jewelry store. read more

I love this great store my friend bought an awesome ring here and the staff were so friendly and made it an easy flow and I will buy my next item here also read more

Zales - Great team,great customer service here - Jewelry Near Me - Torrance, California

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My ring from there was gorgeous and I loved it my issue was that my fiance got it in the wrong size and it was going to be a surprise for christmas they told me I had to buy a whole other ring and try to exchange it . So , if its a zales store why can't they have a new ring shipped to the store and we could exchange it? Funny part they don't size their own rings and it had to be send off to do so. I was not about to buy a whole ring just to exchange it . Thank goodness Anthony from the Jewelry Exchange was able to help me resize my special ring right there as I watched them do it not 2 weeks read more

Went to this store to see if I could get my ring fixed because it had a minor but noticeable imperfection. It was a gift and came with a warranty. I always thought it didn't matter what store you went to to get things situated but I guess it does especially at this location. The rep who "helped" me seemed like she really didn't know what to do and also seemed like she just didn't really care to help me. She sent to me to the original location where the ring was purchased in which they told me it doesn't matter which location you go to. It was much more out of my way, but they managed to help me out tremendously and make it priceless. Super irritating that you don't know proper customer service especially working in a place where you heavily retail your merchandise. read more

Came here with Elizabeth and she helped me out so good. Took me two visits to choose my ring and she never pressured me. Love my ring, so thanks Elizabeth !! read more

Zales - Jewelry Near Me - Torrance, California

Hello out there to whom it may concern i recently visited Zales Jewelry the service there was really phenomenal the worker there makes you feel at home they all do there best to make sure you go home with a smile and what you where expecting the person that helped me out was awesomely incredible really great and big help her name is Isuara she already knew what i was going for and explain all the good deals Isuara also made sure she answer all the questions and doubts that i had i would recommend her for a big event in your life especially if you are looking to buy your partner a engagement or any kind of jewelry ask for Isaura thank you again you are the best you should get a promotion for manager read more

Alexandra is the BEST! First time meeting her and it felt like we knew each other FOREVER and she knew exactly what I wanted and took my budget into consideration and was very helpful during the whole process! Thank you Alexandra! read more

Alexandria helped my fiancé and I find the perfect rings. She was super sweet and patient. So satisfied with my experience!

Excellent service from the two associates working tonight. They answered my questions and made us feel valued. Didn't purchase but will certainly return to get my garnet stone ring from here. Thank you for the professional service. read more

I cannot day enough good things about this place but especially Alex! My now husband went in to surprise me with an engagement ring and with her help he found me the perfect ring that I love. Unfortunately he got the wrong size so I brought it back in to get it resized. We went back to Alex who sold him the ring and she could not have been more helpful! She genuinely loves her job and helping people find the perfect jewelry. She helped me find my husbands wedding band, a wedding gift for my husband (a beautiful bulova watch!), gifts for our parents, and now helped my sis in law get all of her jewelry for her wedding as well! We have gained a close relationship with Alex that you just can't find anywhere! She even came to our wedding because we felt it wouldn't be the same without the girl the blinged us up. We cannot thank her, and the rest of the girls, who always recognize us when we walk in and are always checking in to make sure we are ok. You just can't get that type of customer service anywhere. Oh and the quality of all the jewelry is amazing! I highly recommend Zales for all of your jewelry needs! read more

Zales - Jewelry Near Me - Torrance, California

I purchased a ring online to be picked up in store. The online ordering process was okay, though I wished I would have received more updates on the status of my order. What really was bad was the customer service I received when I picked up my order. I was not greeted, the guy remained seated asking what I needed. The entire time he had a attitude about him, as if customers were not a priority. He barely looked at me when we spoke, and then tried to sell me a lifetime warranty. I will order from another store next time and hope for a better experience. read more

Was looking for an engagement ring and Mo helped me pick the perfect one and with the purchase. She went above and beyond to help me out with everything! Very pleased with the great customer service and experience shopping with them! Will definitely shop again! read more

I give this place 2 stars only because the Zales rep Tuesday is very helpful. My wife had her ring resized and it was lost in transit, not Zales fault. I was told I would have one in one week, so when I called the manager, she then proceeds to tell me some bs that it arrived at the jeweler for sizing and I should wait another week. It's going on 4 weeks. I was told it would be ready 1/23 for sure, not so and no phone call. Customer service sucks and that's my fault for going to a mall franchise jeweler. Never again with these rookies. I had planned on purchasing my ring as well, but not from them. read more

Went to Zales with my fiancé looking for wedding bands and had such a great experience. Alexandria was amazing. She was helpful, patient, and knowledgeable. She went above and beyond for us. Helping us find a beautiful ring without going over budget, feeling pressured or rushed. She explained every detail. From the type of ring, diamond, color and Warrenty. We are so lucky she was able to assist us. She made this experience feel at ease. Thank you so much Alexandria! read more

Great customer service. Alexandra went above and beyond to help me with my purchases. Will continue my business at this location.

By far I had a great experience at this Zales location. I want to thank Alexandria for helping me and my wife pick out her perfect engagement ring, after talking to her a year ago December 2017 finally coming back this year 2018. Not only being a year ago but she totally remember us like we were there yesterday. Never was pressure on buying any item or buying the ring. Thanks Alexandria !! Hope u read this feedback and know we appreciate your help. read more