Please don't go to this dealership. The customer service is beyond terrible, the Finance department…read moretreats you like if you owe them something and they'll run your credit without your permission. Avoid this at all cost!!

CHIN AND AMAD ISMAIL REFUSED TO CONVEY TITLE to me for a car I paid cash for, UNLESS I PAID EXTRA…read moreMONEY!!! It took me over 12 weeks to get title, during which time my temp tags expired and I could not register my car in NM. July 17, 2017. The Dallas Better Business Bureau recently notified me that they have approved my complaint against One World Cars, and that it is now on file for public view. June 17, 2017. I have two active complaints for fraud and extortion with the Texas Attorney General (Complaint No: CGS-62983) and the Texas Motor Vehicle Division (Dealer No: P126266) against One World Cars and its owners Amad and Chin Ismail. The car I paid cash for was filthy , sold with a bad bearing, cracked brake hoses, worn-out tires, and dirty oil. I needed a car ASAP so I bought it. It took me 12 weeks to receive title for the 2007 Volvo XC vV70 car I paid Amad and Chin Ismail over $7,000 cash for. Even after my title had been returned to Amad and Chin because they used an incorrect mailing address , they still refused to deliver title until I agreed to allow them to keep a $90 overpayment I had mistakenly made on my cashier's check for the car. During the 6 weeks my title was lost in the mail, Chin refused to help and told me to apply for a lost title myself which I did, and received a letter 30 days later from MVD that stated they could not reissue "my" title since Chin and Amad had never put the title in my name. For 10 weeks after paying cash for the car, I was unable to register it. By the time the MVD forced Chin and Amad to convey title to me, my temp tag had been expired 30 days. Chin suggested in well-documented text messages that my alternative would be to drive from Santa Fe to Dallas and pick it up myself. All of the text and email messages conveyed to me regarding my purchase by One World Cars and its fraudulent owners Amad and Chin Ismail, have been saved and are available for view by request.

I wish I could give 0 stars $3500 down and the car messed up an hour after leaving I called them…read moreback they said bring it tomorrow and I asked will they tow it because the car won't start when it was time for it to get towed they had it for a day at the shop mind you a day after I bought it and they start to say there's no warranty on the car when I was told that there was one

Andy, owner of Sports City Motors, deserved a 5-star review. My husband and I were happy to…read morepurchase a nice 2012 VW EOS in good condition, low mileage at a reasonable price. The car was clean inside and out. no bad smell. No haggle, no hustle. it was a pleasure to deal with him. Wonderful guy. Quick response through text.

You get what you pay for. I was sold a car with power steering issues. When I drove the car the…read morepower steering fluid was full so the steering wheel was fine. The longer I drove the harder the steering wheel got. I had to go to a mechanic to get it fixed. Not transparent

HORRIBLE Sold me a car that they knew had MULTIPLE issues wouldn't reco buying even a camry off of…read morethese SCAMMERS (Power steering leak , starting motor issues , Oil leaks , cars broken down 2 times already Don't ever buy from these scammers even for 10$

This was a great experience. Adrian was a wonderful salesman. There was no pressure, he knew the…read moremodels and inventory. The dealership was very nice, great facility, good selection of trucks. We met multiple people and they carried the same level of excellence. They really worked with us to find the best car for us, not just what was in their lot. Ultimately our indecision lost us the deal but they were great the whole time. I would recommend this dealership to anyone and be sure to ask for Adrian.

First time having service done on our GMC 1500 that we leased here in November and whooaaaa $145.00…read morefor a regular oil change? $105.00 for tire rotation and balance? Are you kidding me? Won't even price match with their local GMC competitors? As any other dealership will do, my husband drives the truck and I drive a Lincoln that I leased from the Lincoln Store across the street....they price match service coupons to other Lincoln Dealerships......This is absurd Sewell! And don't give me the speech of what we offer that's "complimentary" blah blah blah bc I can get the same "complimentary" service at McKinney Buick GMC with the same GMC certified technicians for $85.99 for an oil change & FREE TIRE ROTATION, with a drop off & pick up service and a loaner. Same exact service, not the same price tag. Totally unjustifiable & won't be coming back. Horrible! Waiting for our Truck to be brought back & pray there's no other issues & everything was put back correctly.

Great people ! Good business ! Good deal! Will buy again !…read moreAnd again, Go see Matt

I purchased a car from this dealership in May 2025, and I have had nonstop issues ever since. Just…read moreone week after purchase, the check engine light came on. I had to bring the car back 6-7 times before it was even somewhat fixed. Not long after, the car broke down on the highway and had to be towed to their shop. I was without a vehicle for over a week. When I finally got it back, the very next day the car was hesitating to start and warning lights were coming on again. I returned it once more, and they said they replaced a hose. Two weeks later -- the check engine light came on again. When I told Carla that I would not continue making payments until the car was properly fixed, she became upset instead of trying to help. I asked if we could work something out to get me into a different vehicle, and I was told, "This would happen to any of the cars on our lot." That response alone says everything. Today I went to the dealership just to retrieve some personal belongings from my car and saw "REPO" written on the side. This was shocking, as I personally drove the car there, it was never repossessed, and I was never notified of anything related to a repo. When I started having problems with the car I was told "this never happened," This dealership has been dishonest, unprofessional, and dismissive throughout this entire ordeal. I strongly encourage anyone considering buying a car here to think twice.Save yourself the stress, money, and safety risk, I wouldn't wish this experience on anyone

We just bought a 2025 Ford Expedition Active Max from Planet Ford in Dallas, and Chuy Alcala and…read moreNick Alvarez were both outstanding. We traded in two vehicles, so this wasn't a simple deal. There were a lot of moving parts. Chuy handled the front end with patience and zero pressure. He actually listened to what our family needed and made the experience feel relaxed and personal. Behind the scenes, Nick helped structure everything so the numbers worked -- and somehow our monthly payment didn't increase, even with the upgrade to a full-size Expedition. That mattered to us. The whole process felt straightforward and honest. No games. No surprises. Just people who know what they're doing and care about getting it right. We brought the Expedition home and our kids looked like it was Christmas morning. Nicolle is still talking about how smooth everything went. After this experience, we wouldn't buy a vehicle anywhere else but Planet Ford Dallas. Chuy and Nick earned that loyalty.

I purchased a 2025 Ford F-150 Platinum from this dealership in March, and honestly, the buying…read moreexperience was surprisingly great. The sales process was smooth, efficient, and overall one of the better vehicle purchases I've had. Unfortunately, things changed once I needed service. At just 6,000 miles, I experienced a serious issue with the truck. About a week ago, I was stopped at a red light and, when the light turned green, I pressed the accelerator but the truck wouldn't move. After a brief moment, it returned to normal, so I didn't think much of it. Then last night, while driving home from Walmart, the same thing happened again, except this time it was much worse. Multiple warning lights came on stating that several systems had malfunctioned, and the truck went into what appeared to be a reduced-power mode. I couldn't drive more than 50 MPH, and every time I pressed the accelerator, the truck would sputter, hesitate, or simply not respond with any power. In my opinion, that's a major safety concern, especially with the amount of traffic we deal with in the DFW area. What makes this even more frustrating is that this is a truck that cost close to $90,000. For a vehicle at that price point, having these kinds of major drivability and safety-related issues at only 6,000 miles is ridiculous and incredibly disappointing. I understand that defects can happen, but when you're spending nearly $90K on a premium truck, you expect both the vehicle and the support behind it to be significantly better. When I contacted the service department, I expected at least some sense of urgency. Instead, I was told my only option was to drop the truck off and wait approximately three days just for diagnostics because they are backed up. To make matters worse, my service advisor wasn't particularly friendly and showed very little concern about the situation, even after reviewing my vehicle information and seeing that multiple fault codes had been triggered. The dealership also had no loaner vehicles available, meaning I would be without transportation during the entire process. First impressions matter, and it's disappointing that I haven't even made it to my first scheduled service before having this kind of experience with the service department. While the sales team earned my business, the service experience has left me seriously questioning whether I'll return to this dealership for future maintenance or repairs. A great purchase experience means very little if the dealership isn't there for its customers when a serious problem arises.