Took my car here 4 weeks ago to have the transmission replaced. Owner kept telling me he would get the part but 4 Weeks later my car was still there and still no news on the part. So I decided not to have the car fixed and to just buy new. Went today to pick the car up and the owner said that i must pay for labor and a towing fee even though i was using my own towing company and he hadn't done any labor on my car yet. So I paid it so I could get my car. Then he refused to give me the keys to my car. he said he would only give it to the tow truck. So i had to call the police, when the police came he refused them the keys also. After going back and forth with officers he finally agreed to give them the keys. We had to wait with the police for over two hours. I am a Veterinarian in the states and due to this i was 2 hours late getting to work while there were emergencies waiting for me. The owner of this shop is very unprofessional and does not know how to run a business. read more

I was very disapointed with the experience Dan.... it was not appreciated. Robert Kouzoukas 1 review 9 minutes ago-Edit Critical: Professionalism, Quality Eastway Toyota told me they have Danny's Transmission do some of their transmission work so I went to Dan. After providing Dan the symptoms and problems I was having with my RAV4 he agreed that I needed to replace my transmission and that it would be 11 hours rated shop time. plus the cost of the transmission. I asked Dan about me getting a Japanese import transmission from Toronto but he recommended against it and stated he would try and track one down for me. After a day and change of looking he notified me he was able only to find one used transmission and it was not reasonably priced. He then recommended I contact the Toronto supplier so I did. I brought the transmission in on at the time specified by Dan. He then stated should be ready by days end and it should be 11 to 13 hours shop times. I said fine lets get it done. The next day I contacted Dan and he stated the car was ready , tranny was as good as new and ready to go. I then came to the shop was told it took 13 hours and paid my bill. No fuss On the way home I shifted the transmission through the various gears and found it was not registering properly in the lower gears when I was moving up from low to neutral. Also one time it would not start in Park until I jostled the gear shifter back and forth. No worries I called Mr. Dan the professional and made an effort to explain the problem I was having. Mr. Dan was not very patient with me regardless he stated for me to bring it in after the weekend. He also mentioned he was not sure if this vehicle's gear shifter could be adjusted. I googled it over the weekend on the rav4 forums and found it did indeed have an adjustment mechanism under the gear console. I removed all the trim over the weekend to make the job easier for Mr. Dan and brought the vehicle in. I did not attempt to adjust the gear shifter at this time figuring I would leave it to the professionals. I brought it in to Mr. Dan in the morning and explained to him what I had done thus far and his frustration quickly manifested. He became rude told me to sit down rudely and proceeded to get his technician to have a look. I proceeded to join them and participate in this conversation. Mr. Dan was very defensive and rude again with me and I called him on it. In a condescending manner he stated if you took the trim off why didn't you just fix it. I explained I was just trying to make things easier for him and did not want to touch anything at this time. I also told him he installed it and I expected that all adjustments would have been made prior to me picking up the vehicle. When he said the car was ready to go it was not. The technician shifted the gears and told Dan he believed fixing this would entail taking off the transmission pan and cleaning things up. He added the previous owner probably did not use the lower gears and this is why they were stiff.This would be a big job. At this point I stated I was not asking for any expensive repair and if it was inside the transmission that I purchased I would just live with it. Mr. Dan did not even offer to bring it in and attempt to adjust the gear shift mechanism. He just walked away. I was glad to leave this establishment at this point. Took the car home and drove it around some more. I opened up the console again and decided to try and adjust the gear shift mechanism. 15 minutes later I had the mechanism adjusted and working perfectly. So thanks Mr. Dan for your rude and condescending manner. I attempted to be nothing but professional with you. I attempted to heed your advice , brought the car in when asked and also the transmission ..right on time. Paid my bill without any complaints, thanked you and walked away. Mr. Dan I think time has jaded you. Not everyone is out to screw you . So transmission was replaced thank you. Job was not completed I had to complete it. I would not recommend ....nobody needs to put up with that kind of attitude. Hope you were just having a bad day Dan... read more