So glad that someone told me about Alex and his shop. I am always weary of car repair folks trying…read moreto rip me off, but I had a great experience with Alex. He was helpful, knowledgable and kept me in the loop before making any repairs. He shop is kinda hidden, but worth seeking out. I. allows ahead and we made an agreement about a time to bring it in and he worked quickly and had my car ready & fixed at our agreed upon time. Hopefully, I won't have to have any more repairs to my car soon, but will definitely take me car back to A&J's if I do!

Saved nearly $200 on a job well done--over the dealership. Great value, great work!…read moreI would highly recommend this business.

Honest assessment of what was needed and what could wait with our brakes. Price for the work done…read moreseemed very reasonable.

Back in December Jeff changed out my windshield wiper motor. May it starting doing the same thing…read more We made an appointment for 5/21. He called me in 5/22 and told me he had to order the part and that I could come pick it up and drop it off when the part comes in on Tuesday 5/26 or Wednesday 5/26. I text him on 5/26, 5/29 and again on 6/1. No return messages. I finally called them and they had the part but couldn't get me in until 6/15. I got it back that day. On 6/24 I text him a picture because the wipers were not set up correctly so they are stopping to soon when they go up. Jeff never wrote back to me. Nothing at all. I will not be going back to him after this

I really needed service on my older car (2005) and Jeff delivered…read more In the middle of a heatwave, he fixed my air conditioning so I could finally drive in comfort again. Very professional and the type of service you just can't get at the big corporate dealerships.

Amazing customer service! Much appreciation for Keith who…read moreallowed me bring my Hyundai Tucson in for a diagnosis test drive without an appointment. I wasn't expecting a phone call two hours later telling me that the car was all set and no repairs were needed. Honesty, integrity and outstanding service! Highly recommended. I won't be going anywhere else in future. Thank you so much Keith

Best Manchice ever. I been to tons of mechanics and it's always a cringy feeling in one way or…read moreother. Keith is super organized, detailed and you know and always helps with fair pricing. You do need to book your appointment, it's not a drop in spot. But i am sure he will get ur car up and running again within one or two days. Thank you Keith's for your help and professionalism :)

Great shop, super professional and extremely kind!!! Inexpensive and always reliable!!read more

Worst customer service I've ever received. Charged me $130 to tow my vehicle 0.5 miles. Not only…read morethat, but when the tow truck driver lifted the car, he punctured a hole in my fuel tank, AND he lifted the truck while I was getting out, causing me to nearly fall while exiting the vehicle! I then called to complain and angry Rob on the phone told me to call the police, it's not his problem, even though the only person I had a problem with was the tow truck driver.

Ron is an awesome dude. I've been going to him for years, very honest and reliable, and won't hurt…read moreyour pocket.

Amazing, professional, and old school mechanic.. who has a wealth of knowledge about vehicles.. he…read morehas a care for people with car repair in waterbury ct. Ron, found an issue with my acura that the dealer after yrs of my complaints and hrs at the dealer. Who said" could not find issue or no problem " i bought my car to Ron due to a friend recommended him. So i stopped by.. Ron in 15mins found issue and showed me the problem!!! Unbelievable!!! I was so Happy And pleased.. i offered payment for his time. he said No! I was so amazed at how experienced he is with cars and trucks.. i would tell anyone to bring your car their.. he is probably the best in the business!!! Thank u Ron. Never retire.

Had a great experience at Richard Chevrolet. Elissa was fantastic to work with, knowledgeable,…read moreeasy-going, and never once pushy. She made the whole process smooth and low-pressure. Kevin in finance was the same way, walking me through everything in detail and making sure I understood all my options without any pressure to upsell. Really appreciated the honest, straightforward approach from both of them. Highly recommend

If I could give less stars I would. I have been a loyal Customer for the past 13 years, I have…read morereferred so many friends and family to this place and I am sorry for all of that. The sale side is absolutely amazing, the service side is completely horrendous. I get a new car every 2-3 years, I ended up with a trail blazer which I loved, 45 days into it there was a leak, it destroyed some of my electrical. They fixed everything no problem told me they couldn't find the leak. Over the past two years I have had issues with water coming in, I have sent videos, spoke to techs. They didn't find anything. Fast forward to this past week, my car wouldn't start, I called got transferred 3x had to re-explain everything 3 times. By the time the third transfer I was annoyed, probably a little rude cause why can't you all communicate amongst each other instead of me repeating myself multiple times with each transfer. I towed the car in, they told me they were booked for weeks, I finally called today to which they told me my warranty will no longer cover this because it's weatherstripping on my sunroof is what they found the issue to be. Which if that was the case, the weatherstripping was the cause three years ago on a brand new vehicle and should've been replaced then.. it's 1600 bucks The part that really pisses me off when I went to pick up my car today, I did not let them do the work cause I'm not paying for it out-of-pocket. My service ticket has none of the issues that I had spoken about.. it said customer says battery is dead.. (no , I never said that, I was very clear and concise) I did tell them I disconnected the battery to try and reset the computer system, and I dropped the nut to the battery which did need to be replaced and I would pay for. Today's call said oh we found part of the problem, the nut was missing off the battery/. NO, I literally told 2 techs and one supervisor about the nut on the battery. Last year, my father, who has also been a loyal customer with them who was told to bring his car in for service and it would only take a couple hours, and it ended up taking a week because guess what they never even looked at it until he actually called pissed off asking for his car back. Avoid getting any work done on your car from this place at all cost.

Always quality work and a fair price! You can trust Cliff to do only the work needed and charge…read moreyou accordingly. Return customer for me and my family for 20 + years !

Spark plugs changed. Good communication. I appreciate their work! Car is running well. I have been…read morelooking for a shop like this.