We recently took my moms car in for repair and had a great experience…read more Very nice and helpful. We felt we were not being taken advantage of and will definitely go back.

Excellent service. Excellent mechanic. You get what you pay for !! My 2007 Toyota is still going…read morestrong.

Stand up guys who offer great service. I would recommend this small local mechanics shop for anyone…read morewho needs servicing on their vehicle.

Finally! I found a garage with mechanics who seems to be honest and upright! I couldn't speak…read moremore highly of this garage. I've referred many people to them and they have been very satisfied with them also. Thank you guys for being there and knowing how to repair a vehicle with integrity. You are truly an asset to this community.

Excellent family owned and operated repair shop. We have been customers since they opened and…read morealways refer friends to Roots for their auto maintenance and repair work. Top notch service and reliability from Renee, Norm, and Chris! They have always been honest and trustworthy when diagnosing what was wrong with our cars when we bring them in for service. You get way more than what you pay for when you have Norm or Chris work on your vehicles! Highly recommend visiting and making them your go-to repair shop !

This Auto repair shop is great! Easy to make an appointment and when I was 2 1/2 hours late for the…read moreappointment because the car problem I had went critical, they called looking after me and readily accepted me when I arrived. The price was fair for excellent work, completed on time within the estimated cost with my agreement first; no surprises. Renee at reception is knowledgeable about cars and the repair and will walk you through ever step that is done. Her personality is an asset to this company and is also comforting and assuring to you during a stressful time. Roots was recommended to me by another of their satisfied Customers and so I am happy to recommend them to others! This review is unsolicited. Karen H.

This place is the best! Everyone is so kind and the value of a tow is inexpensive compared to big…read morecities in CT. Picture this: a cold, snowy, icy night at 11pm. My car slid on ice and was dangling over a ditch. The tow was able to get me out and drive my car over 10 miles in the snow in the middle of the night. It only costed $220. And they even held my car for a day to look things over and did not charge me extra. When I went to pick up my car, the 2 ladies that helped me were very kind. I am fortunate for my experience with them.

Outstanding quality workmanship and talented team of professionals working at Atwood's. Highly…read morerecommend.

Best kept secret in Auto Repair! I'm almost holding back because I don't want them to get so busy…read morethey can't fit me in! Honest and Fair, always spot on with estimates, never try to Jack up the repair costs like some do! Like on my gas tank replacement they didn't try to add on unneeded things like a new fuel gauge and straps, when the ones I have are fine. Can handle bigger vans, (some small ships can't) don't mind working on old beaters, like mine, but also very skilled at classic and collectable cars and I always see some interesting models in their lot being worked on. Like I said, best kept secret!

I called for exhaust service on my Infiniti and was quoted $2800. But instead of taking my money,…read morehe referred me to another business that could save me money. I was so impressed by their kindness, honesty and consideration. Would highly recommend them!

He got my car in for no AC, diagnosed and solved the issue within days!!! Excellent service, great…read moreprices and reasonable turnaround time.

I've always been a bit leery of mechanics because I know nothing about cars and being a single mom,…read morewhen something goes wrong you get the feeling of dread and how much will it cost. A friend of mine actually introduced me to Mark, the owner of this place, and he's sorted out my car a couple of times. Recently, my A/C wasn't working and I took it to a couple of local places because Essex/Ivorytown is a haul but after getting quotes for over $1000, I decided to call Mark and it ended up costing $85, definitely worth the drive and it's so nice to deal with someone who is professional, knowledgeable, and most important, at least to me, someone you feel you can trust.

Disappointing experience under a tight deadline for car to travel to another state and appear for…read morefamily wedding photo shoot. I was told my car was ready for pick-up but the engine work was apparently still in process, and things were not completed or not working properly. Internal communication went sideways somehow this time, but past experiences were better. Was able to get the repairs completed at a different garage in time to make the wedding.

Extremely happy with the way they treated us as customers. Very friendly, very respectful. Changed…read moreour Cat Converter on our older Volvo. Very quick very professional. Reasonably priced. I find it hard to trust people working on my cars but these guys are great. I highly recommend.

Luis was fantastic! He really went the extra mile to help me get my car unstuck. I'm definitely…read moregoing to recommend AAA to everyone. When Luis first called, he asked some great questions to figure out what was going on with my car. The world needs more people like Luis.

In January I needed my car towed out of the yard. It was extremely difficult to get the tow truck…read moreinto the yard where the vehicle was broken down. Dylan answered the call with his flatbed wrecker and persisted (for an hour plus), despite the difficulty, until he was able to get the vehicle loaded. Yesterday I was faced with the same issue and this time JT answered the call. Once again, despite difficulty, he was able to load the vehicle. He even spoke to the mechanic at the garage and helped explain the issue. These guys went above and beyond to help me and I'm really grateful. Thanks to Mal's, Dylan and JT for helping me. Very much appreciated! Carl Rothen- New London

Mike is a very good mechanic. He figures out what's wrong and describes it so you can understand…read moreit. He's fair and reasonable as far as cost. Took my mom's car there and now I bring mine.

My family in law member used this auto repair. I enjoyed the conversations Mike always seemed to…read morehave up his shelve to help the customer (that's usually stressed) to smile. I would still use this Service today. Sometimes takes a while for a repair or a car special detailing but they get the job(s) done. They are not off the main road or hidden behind buildings which is what I like about them. I can not speak on there prices besides they try to keep it in the average of normal for mechanic repair so the labor mayor may not be included. I forget if they can do emissions.