I've been here many times as the owner of a 14 flex. I only trust ford with my old lady. She's…read moretrucking at 208,000 nearly. I count and rely on Gorno to tell me what's wrong and how we can fix it. Any service requested, has always been over the top. They are great about telling me when things are going bad. Like my battery replacement. Thanks to all the staff for the wonderful experiences! See you guys soon!

Gabrielle was a huge help in getting me in and fitting me in on time. She was very helpful in…read moreexplaining the details of what the car needed.

I never write reviews before the service is completed nor do I hardly ever give a 5-star review…read more This is a family ran business and now I even feel like a member as well. I always have beyond anxiety with anything like this and I was immediately put at ease. I wasn't rushed or brushed aside to explain my issue. Communication is great and I am never left wondering. Not excited to have Jeep repairs, but when I do this is my place!

Always treat me right! Prices are fair, work is done in a timely manner. Questions are answered…read morehonestly.

So happy to have found a place where both of the men who helped me were kind and honest…read more I struggle with anything to do with my car as a woman because it often feels like no matter how much I know, any man I talk to will try to find a way to take advantage of me or my money. I didn't feel that way for one moment at Tom's. Not to mention, they helped fix my tail light at no cost. They were honest, transparent and incredibly nice. I recently moved back to the state and I am incredibly grateful to have found a place I trust and so quickly! I will certainly be referring everyone I know here

I'd like to share my recent experience at Tom's Family Auto, which began on the morning of Monday,…read moreOctober 13, 2025. That morning, I called the shop to ask if they could assemble a set of struts and replace a CV shaft on my truck. I was told it was no problem, and they began working on the struts. About an hour later, I received a call that they were "finished" and ready for pickup. However, when I arrived, I was told only one strut was complete, and the rest of the crew was out to lunch. The person behind the desk told me to go ahead and take the one strut and begin the work myself, so I did. Upon returning to my truck, I noticed the assembled strut was visibly crooked. I brought it back for correction and picked up the second strut. I assumed everything was resolved at that point, but after installing the struts, I discovered that the driver-side strut was seized and would not compress. It was now late, so I had the truck towed back to the shop for repair and to address the frozen strut. The following day, I called to check on the status of the repair. I was told the strut could be realigned, but I was met with a very poor attitude from the staff and was told I "shouldn't watch YouTube videos to work on my truck." For the record, I had been following manufacturer Technical Service Bulletins and Bilstein's official instructions, I'm also an FAA licensed aircraft mechanic. The next day I was informed the truck was "ready and aligned." Since I was at work, my mother went to pick it up and I paid the bill in full. That evening, when I inspected the truck, I discovered that the front sway bar was missing entirely -- it had not been reinstalled and was still in the bed of the truck, along with the mounting hardware. It had been left lying next to where the strut was they fixed. Despite this obvious omission, the shop had released the truck to my mother, claiming the work was complete and the truck had been aligned. To be clear: They gave us back a vehicle, declared it aligned and finished, despite it missing a 4-foot-long piece of suspension that was clearly provided and noted. There was even a written note in the cab and verbal instructions given on the phone regarding the sway bar and its hardware. These were apparently ignored. I returned the truck that night and left the keys in the drop box. The next morning, I called to ask what happened, and was told that the mechanic who started the job went home, and the person behind the desk -- who I'm not even sure is a certified mechanic -- had "finished" the job. I was later told the sway bar would be reinstalled, but that no new alignment was needed. I have serious doubts about this, given the work that had been done and undone at that point. Not surprisingly, they failed to install my skid plate as well, which was still laying in the bed of my truck with it's hardware when I arrived home from work. At no point was I offered any compensation for the extra day without my truck, the inconvenience of having it towed, or the serious issue of the vehicle being released in an unsafe condition. I was still charged $800. This experience showed a lack of communication, poor workmanship, disregard for safety, and unprofessional behavior from start to finish. I cannot recommend Tom's Family Auto based on this experience. My family and friends will no longer be using this establishment after being loyal customers for over 20 years.

Awesome service and very knowledgeable. Showed me the parts and the new parts. Alexis and Harry are…read moreawesome

They tried to upsell me on services I didn't need. I posted a google review about it and they got…read moreupset with my honest review by aggressively calling me and threatening a lawsuit instead of trying to make it right. Told the guy I didn't want to argue over the phone because I was with my kid at an event. He continued to be aggressive, so I hung up, then received this text from him. He puts up a great front of being friendly, but this just goes to show how small his ego is. I'm not one to leave reviews but I want everyone to be aware what's under the mask he wears. He's friendly as long as you leave a 5 star review... Here's a copy of my google review: Tried upselling me a front brake job for nearly $400. Told me all my front brakes needed replacing. Just took apart my brakes, pads were completely fine, drivers side rotor and caliper were fine. Only thing that was wrong was my passenger side caliper needed the pins cleaned and lubed, they were sticking just a little causing more heat on the rotor. Took me less than an hour to fix and just a $12 bottle of lube from autozone. Didn't need all new parts to replace everything like they tried to tell me. In my own experience I went for one small thing and they tried upselling for multiple things. They also tried to sell me new rear struts for $700, they told me they were leaking. Checked them myself and had another mechanic take a look and they were completely fine.

I was caught in a bad situation last week. Away from home…read more. and in need of a repair ASAP. SCOTT and his sister Nicole.. as well as other employees helped me right away. They made the time to do the repair I needed.. saved a terrible happening on the road.. if the repair was not done right away. I was given a good explanation of what the problem was.. was helped as soon as the car they were working on was done.. the price choices were explained.. as well as options why to pay more or less.. up to me. I felt total trust with SCOTT.. and would go back to them again.. when in the area. As I live in Van Buren Township/Belleville. The problem was fixed.. my car is running great. And I am extremely happy!! Thanks everyone!! Sincerely! Karen

Over priced place, the highest out of three quotes. You can do better, I saved a lot just by…read moregetting other quotes. It's real simply and makes a difference with little effort.

I set up an appt to have a test drive with a car I found listed online. I drove 90 minutes to get…read morethere and was told it was in the inspection process and undriveable. At least I was able to see it. They called me 3 days later and told me it was ready for me to test drive. I got there and the brakes were making an awful sound. The salesman says it didn't do that when he drove it from the service dept. Back into the shop it goes for another 2 days. If it wasn't such a great looking car, I would have given up by now. At this point, they did deliver it to me to make the sale as I told them I was not driving that far anymore to see a car that may or may not be sell-able. One week later and I am happy in my new car.

Brought a car here to get it checked out before purchasing. The mechanics were fair and checked the…read morecar out without bias. What was amazing was that they did it for free. The customer service was very friendly and I definitely would come back for service.

They are honest, knowledgeable, and do great work…read more Sometimes the line to be seen is a bit long as it is a first come, first serve situation. I have had breaks, exhaust, suspension, etc done at this shop and the price is always reasonable. Tom is a great guy and I have known him for years, all the other mechanics seem to do great work also.

Vito is an outstanding mechanic that is honest as the day is long. Always shows you what's wrong,…read morewhat he's going to do to fix it and explains all the steps. I cannot recommend True Care enough. Rare that you can trust a mechanic and Vito is a guy you can trust. Very impressed.

The power steering hose in my care corroded away and caused my car to make a hellacious noise when…read moreturning the steering wheel. I took it to Vito at True Care. After examining the situation Vito explained that that repair is typically very difficult and usually winds up with having to replace the steering rack as well as the hose because of the way it is assembled. He gave me a ballpark figure of around $1,800.00 and also recommended that the sway links be replaced. He had shown me that they were pretty well shot a while back. I needed the car BADLY by Monday, (it was Thursday afternoon) he said he couldn't guarantee I would get it back by then. He called Sat. afternoon to say the car was fixed, he managed to get the part out without having to replace the rack AND saved me $1,000.00 to boot. He also brought the car to me, and I took him back to the shop so I could test drive it and I had no way to get there to pick the car up. TALK ABOUT GOING THE EXTRA STEP!! VITO IS THE MAN!!!

Tony was very professional and the service was so quick! My jeep needed a rear tail light and he…read morefixed it no issue!

Fair price and honest service. I was able to bring my own parts, which saved me money. They're…read moretransparent and don't try to push extra work. Definitely a shop you can trust.