Great service all around. Friendly at front desk, helped with local commute while the car was in…read morethe shop for the day, diagnosed the problem and fixed it same day. Didn't bombard me with extra services, and everything that was offered was explained with the clear choice to opt in or out.

Terrible experience. My significant other was recommended to use these guys. We should have known…read morewhen some lady was rude to us on the phone. My significant other said while there, some Emilia or Emily was extremely disrespectful and rude. Stay away.

The perfect place to go if you want to spend more money on them looking at ur car then actually…read morefixing anything and if there is something to fix expect to pay an extra couple thousand. Just call a local shop and make an appointment a few months out, theres a reason all the other auto shops are booked up for weeks and you can get in next day here.

Excellent service! They completed the work in a timely manner! They are up front and let you know…read moreif there is any thing else that needs to be addressed!

My husband and I found ourselves in pretty dire straits when my car broke down on the freeway. We…read moremade it partway down the off ramp and then it absolutely died. Two very kind gentlemen stopped and helped us push it to the side of the road. Then one of them gave us a ride to Kalama Auto Supply. Troy, the owner, was exceptional. He was able to diagnose the problem, acquire the parts and install the new alternator by the next day and we picked it up the following morning. The price was extremely reasonable. He also helped us with getting a tow truck, directing us to an outstanding car rental and his bookkeeper was kind enough to drive us a fair distance to the agency! If we lived closer to Kalama, we would use this repair shop exclusively. They have certainly earned our trust and gratitude.

On this past Labor Day we were southbound on I-5 en route to Portland to spend a few days there…read more Near Kalama, something in the roadway hit the front of our car very hard and so we exited at the next offramp to check for damage. There, on the side of the road, we found coolant pouring out from the bottom of the radiator. Nearby we stopped at a truck stop/gas station to ask about a nearby repair shop before all the fluid was gone and we'd have to be towed. We were told about Kalama Auto Supply and Repair that was only a couple of miles away. We drove cautiously to the shop only to find them closed for the holiday. We decided to leave our vehicle at the shop, write them a note detailing our issues, leave the key in the drop slot and arrange for a ride share to pick us up to take us the rest of the way into Portland. There was a lot of uncertainty in this decision! However, the next morning (Tuesday), we received a call from the shop that put all of our fears at ease. We were told what the likely extent of the damages were, what the estimated cost of repairs would be, that the parts could be obtained and the repairs could likely be completed by end of business Thursday. This was fabulous news since our hotel reservations had us departing Portland on Thursday. True to their word, at about noon on Thursday, we were informed that the repairs were completed. This was very happy news for us! While the damage sustained was unfortunate, our experience with Kalama Auto Supply was the best! If you are in or near the area, and need your car serviced or repaired, these guys are awesome!

Fantastic customer service and the work on our car was done with high quality parts and workmanship.read more

The GT collision team represents among the highest levels of customer service I have experienced in…read moreLongview (HANDS DOWN). The Information provided was accurate, responses to inquiries were turned around very fast. Answers were clear and were detailed enough for us to make informed decisions, minimising the end to end time to process complex transactions among a number of (insurance) parties. The attention to DETAIL.....UNPARALLELED. We were referred by a friend and could not be more pleased. Tate and the ENTIRE team, we could not be more appreciative for all of you. Thank you for making our vehicle situation a seamless and pleasant experience. Gena & Shannon Graham (Aaron Wilkie)

I had been fighting a leaking heater core in my 2015 Ram 2500 for months. But due to the cost of…read morereplacement, I had drug my feet. It finally got to the point I knew it had to be done. The dealership wanted about $2.5K to start - so I gathered quotes from a few shops in town. Glen's offered the best total value by a long shot. While his price already was saving me nearly $1K, his bid also included items the dealership pricing didn't. In fact, it likely would have been at least $3K to the dealer by the time all was said and done. But instead, Glen got it done in less than a day and a half for almost half of that! After I left, I did get a brake system warning light on my way home. I ran back to Glen and he solved the problem and had me back on the road within an hour! I will 100% use Glen's Quality Auto in the future for any auto repairs we need.

The folks at Quality Auto are top notch. Glenn is a great…read moremechanic, very knowledgeable and his prices are very reasonable. He's thorough and never tries to upsell you service that you do not need. I have been completely satisfied with Quality Auto and will never go anywhere else. Joe F.

Great value on oil changes…read more My experience had been that they are very honest and great at their jobs.

Got my breaks done here and they felt just as bad or worse afterwards. Tried to schedule an…read moreappointment about the knocking noise in my car and this AI system they have to take calls scheduled me for 9am Monday. Then I get a text saying actually it's Tuesday at ten am. We leave for California today. Absolutely would've tried to get in somewhere else had I known they would push me back. Not helpful whatsoever.

This is our families favorite auto repair shop over the years. As we have had a variety of cars…read moreover the years, they have fixed them all. I trust that the work is done correctly and I'm not overcharged.

My Auto Works once again came to my rescue. My own mistake caused engine misfiring and rough…read morerunning. I limped to the shop and within minutes Rich had diagnosed the problem (unplugged vacuum line) My Thanks to the great crew working there. William Francis

I took my Mini Countryman in for a basic oil change. I picked it up Friday, Feb 13th at 4pm. With…read morethe next day being Valentine's Day, my husband and I drove my car around town and my car started smelling like hot oil. We pulled off the side of the road, this had nothing to do with my small under oil leak recently found. I lifted up my car hood and there was NO OIL CAP. They Failed to do SIMPLE QUALITY CONTROL on a oil change!!! Do we had dinner plans to go to Portland for dinner, if I would have drove my car and that far it would have thrown a rod in my motor!!!! They made it right, but we lost out on Valentine's Day Dinner!! We could have totally thrown a rod in the motor and my car would have required a $6000+ motor replacement just not taking QC inspection on a simple F@cking oil change! They towed my car to the shop, offered a rental car, did a complete new oil change and had to buy me a new oil cap. QUALITY CONTROL, if you want my business. You almost costed me my car motor over a simple F@CKING OIL CHANGE!!! I am still , but at least they fixed it, but it shouldn't have been that stupid mistake in the first place!!!! Quality Control PEOPLE! I don't have money to replace a motor, that is why I was doing preventative maintenance. Your other business Esty's, which is owned by the same owner has been great, but you need to step it back up ARTs!!!!

My 2010 GMC Sierra had a "check engine" light that came on intermittently. I was able to drop off…read moremy vehicle at Art's Automotive the next day after I contacted them. After running diagnostics they found that the problem was due to a defective "mass air flow" sensor. The service advisor kept me up to date throughout the diagnostic and repair process through text messages. I have done business with Art's Automotive in the past and have been pleased with the professionalism the staff has demonstrated.