I found this place through Yelp when I was very disgusted and disappointed in my last jeweler. The…read morereviews seemed great, so I thought I would give it a try. I am always a little leery of jewelers because I've had pieces switched out and other things. But the moment I walked in here I was greeted with a smile and friendly welcome. I have now been in probably five times or so with and without my mom. We both had pieces that needed to be fixed. Every time we walk in no matter who is working, we have greeted and treated so nicely. I have full trust in them. And I will continue to use them for future jewelry repair or purchases. And I will always recommend this place to friends. They are very knowledgeable. I loved some of the pieces they have for purchase in the shop. They offer custom work. Today I walked in and wanted to show them a necklace my dog accidentally ripped off my neck. I just wanted the pendant checked and make sure it was secure. It's a family heirloom and means the world to me. I would've so upset if it came off the chain. She checked it and fixed it for me immediately. I asked how much I owed and she said nothing. It was so kind of them to fix it for me. Now I won't be worried I might lose it. It meant the world to me. I highly recommend this place.

Very honest and up front about buying gold. They do not take or buy stones of any kind, but, return…read morethem after 30 days. I would sell or buy from this business.

George was amazing he was quick and I'm happy will definitely go back he will take care of you…read moreplease stop by with any needs he fixed my bracelet Rosa

Absolutely horrible I ordered a small pendant paid for express shipping waited and waited kept…read moremessing them finally got a hold of the owner he tells me it's coming from overseas so why do they have express shipping if you have to wait months and then he told me the price of gold went up and he would have to charge me double after it was already ordered and paid for he wanted like $400 for a tiny initial pendant no chain with that and I don't think it's legal to try and charge someone double after they already ordered and paid for something well I cancelled the order don't do business with them especially don't order from their website horrible!!!

Mark was so kind and patient with all my questions My uncle…read morerecommended me to him. He has been going to them for years and I now see why. Great service They were able to engrave my fiancé's ring in less than an hour insane and did a magnificent job

Came in to get my fiancée's ring downsized because apparently love is forever but ring sizing is…read moremore of a rough draft. Since this is the ring, I was not trying to hand it over to just anybody and then spend the rest of the day pretending not to panic. Mark was great from the start. Informative. Helpful. Patient. He explained the process clearly and gave solid suggestions without turning a simple resize into a jewelry sales seminar. He made me feel like the ring was in good hands. Which is important when the alternative is explaining to my fiancée why I trusted the wrong person with one of her favorite possessions. The place was clean and professional. No chaos. No mystery drawers. No vibe that made me want to quietly put the ring back in my pocket and moonwalk out. Everything felt legit and organized. Mark absolutely killed it. The ring came back fitting the way it was supposed to. My fiancée is happy. I am out of trouble. Everybody wins. Highly recommend Mark. I went in needing a ring resized and left with the kind of confidence people have when they say, "Don't worry. I know a guy." Mark is now that guy.

Pretty easy this time as I just needed to take my ring to get cleaned…read moreDepending on which staff member you get usually depends on how the service is, but the girl who helped this time was great

Very disappointing experience at Kay. I came in around 11:40 AM-12:00 PM to have my ring inspected…read moreand cleaned, and I was also planning to purchase more jewelry. The older woman with short blonde hair and glasses on her head was extremely rude and dismissive. She rushed through my ring inspection and cleaning, and I'm concerned that my jewelry was not properly entered or documented when I brought it in. To make matters worse, as soon as a friend of hers walked in, she completely ignored me and focused on talking to her friend. She rushed to hand my jewelry back so she could continue their conversation. I came in ready to shop and spend money, but the poor customer service completely changed that. When I came to the store before I always enjoyed my experience but not this time.

A couple weeks ago, my fiancée and I were in full-on wedding crunch mode --our big day was getting…read moreclose, and we still didn't have our rings. Classic us... always waiting until the last minute. On top of that, we thought we'd have to settle for something we didn't truly love just to stay within budget. Then we met Veronica she made the entire process so easy and actually fun. She really listened to what we wanted, worked with us on pricing, and helped us find rings we absolutely love without sacrificing quality. Honestly, it ended up being the easiest purchase we've made together. If you're looking for something beautiful, high-quality, and fairly priced--go see Veronica. You'll be so glad you did

Nobody in the store .. nobody working on anything and you turn down a customer for a battery should…read morebe no more than $25 And this guy tries to tell me because it's a tag that he's gonna charge $45 to change my battery that cost only about four bucks for the battery. Bad business bad deals For the record, I just went to a jewelry store that has been around for over 40 years here in Northridge and he literally laughed at the prices from you guys and fixed my watch for $15 and I gave him 20 a five dollar tip. Yes he was the owner and he did it within five minutes.

I've had a few pieces of jewelry repaired and am very pleased. Very fast and professional service…read more This is my go-to jewelry repair shop.

I accidentally bought a ring online from another shop and it was a complete impulse buy and didn't…read morerealize the ring wasn't adjustable or my size for that matter. I typically buy rings that are adjustable so that's what I was used to and didn't check the size before I bought it. I still really like the design so I decided to drop by this jewelry shop to resize it to my size. Came by around 5:30pm on a Friday, Jafar, opened the door for me using the buzzer while he also helped the other customer ahead of me. While the other customer was working on his stuff, Jafar came over to me to help me out. I showed him my ring and he brought out his ring sizes for me to test since I wasn't sure what exactly was my size since I'm used to adjustable ones. I went for a 5 since I didn't want to go too big or too loose, just enough to go over the middle and fit comfortably. He took my ring after we decided on the size but I didn't see where he put it, figured he had it organized somehow and then he quoted me $20 and told me it was going to be ready next day. I filled out a little form and he said he would text me as soon as it was ready. I waited all day the next day and was a little bummed I couldn't get it that next day but didn't worry too much. I figured I'd pick it up Sunday but didn't realize they were closed on Sundays. Still nothing Monday so I decided to text him around 1pm to see if I can pick up. First of all, he replied calling me Amanda and telling me I could pick up. I gave my name when I first texted so the typo was odd lol. Dropped by after work, same time around 5:30. He buzzed me in from his chair in the back, completely chilling and figured he had a slow day. I greeted him happily and gave him my receipt for him to find my order. I kid you not, he was digging through so many bins trying to find my ring. I was literally panicking like great, he lost my ring lol. He finally found it in a little baggy with the name "Kim" on it and someone else's number... how?!? He pulled out my ring and gave it to me to try on but dude, it literally still had the tag attached to it from when I purchased it meaning he didn't even touch it. I reminded him it was supposed to be sized down to a 5. He took the ring and admitted he completely forgot about it and to give him 10 minutes to adjust it. I was like okay lol. I waited and it took less than 10 minutes, thankfully. It had discoloration where he adjusted it, had a copper ish color to it but by that point I just wanted to leave. The ring fit just fine, still a tad loose but doable. Paid him the $20 and left. Honestly I was surprised he still charged me after that whole mess but I'll probably be finding a different jewelry shop next time I need my ring resized.. IG: @ammysalamii

Came to this jewelry in Northridge or my daughter bought me a watch. Amazing prices amazing…read morecustomer service by the gentleman named Jorge. If you're in the Northridge or surrounding areas please check them out. They have great quality in jewelry and their customer service is superb. Well recommended.

Very helpful team, good prices and very attentive. I…read moreenjoyed my experience at the store!

I came in for my 6th month cleaning/inspection for my engagement ring, and to peruse wedding bands…read moreand wedding day jewelry. They currently have an extra 15% off clearance items, and there will be 30% storewide sale starting Thursday 07/11/2024, and ending Sunday 07/14/2024. I docked a star because staff could improve upon checking in with customers as soon as they enter by greeting them, and letting them know they'll be with them soon. Yes, I can see that you're with someone, but some acknowledgment that you see a customer and will be with them after you finish up with your current customer goes a long way! The sales person who helped me today was very nice, and I ended up purchasing my wedding day jewelry from the clearance section, and creating a profile for wedding bands for myself and my fiancé to purchase at a later date.

Jeff the manager was very pleasant and patient with me not pushy he sold me a 2 carat diamond…read moreengagement ring won't regret come see him.

I was looking for a reputable jewelry shop near me because my wedding band and engagement ring…read moresuddenly didn't fit anymore, and I struggled to take them off even with soap or Vaseline. Thankfully, I found House of Time on Yelp, where they had so many great reviews. I gave them a call, and Art answered the phone. He had me come in so I could try different ring sizes to determine the best fit. It turned out the main reason my rings no longer fit was that I had started developing arthritis in my fingers, which made perfect sense. Art quoted me just $90 per ring for the resizing and asked me to come back the next day to pick them up. I was thrilled with the results! Not only did the rings fit perfectly, but he also professionally cleaned them, and they looked absolutely beautiful and sparkled like new. Art was kind, honest, helpful, and extremely knowledgeable. His professionalism and attention to detail gave me complete confidence in leaving my valuable rings with him. I highly recommend House of Time for anyone needing jewelry repairs or resizing!

Love this place! I trust the owner with all my watches. In the past two weeks, I've already taken…read morehim for watches! He's very quick, and efficient. Thank you, my friend, your service is highly appreciated!!

Who knew that getting jewelry repaired could be such a great experience…read more The folks at Gold 'N I Jewelers explained everything: what needed to be done, how the repairs would be made, how long it would take (it actually was done the next day!) and the cost. I plan to return to have some jewelry I don't wear reworked.

Came in to trade a ring that I owned for years and had never worn. The owner and his staff were…read morekind and easy to talk to. I'd come back here again for any future jewelry trades. What I appreciated was the owner looked up the real time market place of gold to come up with an offer. I had gone to one other place to get a valuation and Gold 'N Jewelers beat it even after gold prices had dropped. Extra benefit: free parking!