Had my wedding at this location in November and while the venue was great, the three-star review is due to issues with the main contact, Annah.
We had several meetings organized by Annah before the event for different purposes - what were those purposes? Great question, nobody really knows because Annah would set up the meetings and then on the day we arrived for said meetings she would ask us "why are we meeting today?" You tell us as you are the one who set this up.
That was a bit concerning as she is an extensive note taker. However, notes do no good if you can't find them. Luckily she would eventually find her notes of what was going on AFTER the meeting was over, so that was unhelpful.
The day of the event went smoothly, no thanks to Annah. We had a cocktail hour between the ceremony and the reception and 65 minutes after the ceremony we asked when the reception room would be ready so guests could move into the room and sit down (there were no seats in the main bar area for the cocktail hour). Pardon me, I got a bit ahead of the story; when we were FINALLY able to locate Annah, we asked when guests could move to the reception room. "Well, I guess they can go in now" is the response we received from her. We had a hell of a time trying to locate her for basic questions, but luckily the wedding party and even my officiant stepped up and helped everything flow smoothly.
I let Annah know that I was made privy that a potential wedding crasher may show up and she said she would assist with taking care of it. When it did happen she was again, NO WHERE TO BE FOUND, so I handled it myself. She was MIA for most of the event, even when we needed her there to ask her basic questions about timing. We ended up winging it, because nobody could locate her most of the time - staff included.
At the end of the night during clean up, the cleaning staff told us to leave the empty decoration boxes and they would dispose of them in the dumpster for us. Annah jumped in and told us we had to take them home with us as they "couldn't dump boxes in the dumpster that were not theirs." The staff made it seem as though this kind of disposal was a regular thing, but Annah made sure we were not able to do so. I probably should have clarified this point at a meeting before the event, but even if I had done so Annah wouldn't have remembered the meeting anyway since she didn't even remember why she set up meetings with us.
The venue was a very nice location and looked great and the serving staff was phenomenal, but I do not know what purpose Annah serves as she was missing most of the time and could not answer basic questions. If you're going to have an event here, plan on figuring it out and hopefully you have experienced vendors and wedding party people who can help you wing it, because if Annah is there she won't be any help.
Edit for Company response:
I didn't want to get into a "he said/she said" thing and I'm glad you were able to find your employee on the camera, but I'm relaying my experience. I don't know what went on during the morning of the event and as you can see I didn't indicate anything about it. I know there wasn't a picture provided of the crasher, my complaint is ONCE I DISCOVERED THE PERSON WAS THERE I COULD NOT FIND ANNAH ANYWHERE. There were several times this occurred during the night, and I can guarantee you the bride DID NOT tell Annah to keep people out of the reception room after cocktail hour was over because she was with me and we were both wondering why the room was not open yet. Additionally, I did not have an issue with the bar area not having chairs, my point to highlight it was because cocktail hour was over and people wanted to go into the reception room to sit down DUE TO NO CHAIRS BEING IN THE BAR ROOM. Furthermore, I can appreciate the volume of people you meet with daily but that doesn't mean it is acceptable to completely forget setting up a meeting AND the purpose as the reason was not conveyed during the setting of the appointment. This was not a one-time occurrence, it was practically every meeting except two. My officiant informed me on the day of the rehearsal that nobody knew about the rehearsal when she arrived and she had to figure out where to go and wait. Luckily, my officiant was in communication with the bride and I and waited for us. Had we booked an officiant who wasn't so understanding he/she may have just left and then where would we be?
Regarding your contract that has all the details about cleaning up - I assure you, it does not. I will go ahead and attach a photo of the contract which does not say anything anywhere about empty boxes not being disposed of on the premise or having to remove them. I appreciate your attempt to defend your stance and employee, but please do not make up information which was not included as you claim it was. Had it been included, I wouldn't have mentioned it in the review because we would have expected it. read more