I went in to purchase some peel and stick paint samples for my nursery. It is so hard to get out of…read morethe house with two newborns but I found the time and was excited to see the options. When walking in I made eye contact with one employee who ignored me and the other store employee also didn't acknowledge me at all. The paint samples were disorganized and missing colors. It's so disappointing to not even be acknowledged when walking into a store and treated like you are invisible. I won't purchase anything from this store and left disappointed that it was a complete waste of time.

this brand of paint is highly toxic and disgusting. i wouldn't recommend any of the products as the…read morequality is poor.

Another great experience with Waters and Brown! I was there on a Saturday, they are extremely…read morecautious with COVID-19 concerns, and only allowed 2 people in the store at a time. They had hand sanitizer and a mask requirement. Super helpful and knowledgeable staff. They always take the time to really talk through your project and help you make decisions. I wouldn't trust any other store to come close to their service.

Yes, you'll pay more for their paint than you would at say, Home Depot but it is so worth it…read more Don't believe me? Then try it for yourself! Go to Home Depot and show the guy behing the paint counter a swatch of your granite countertop and ask him what color he would recommend considering you have cherry cabinetry. Then, when he's done laughing at you, go to Waters & Brown and show your granite swatch to Sam and Lauren (I think her name is.) That's what I did and they immediately both thought of the same color, Quahog. So much darker than I ever wanted to go but wow, just the right color. Then Sam suggested Oxygen (a pale blue) for the ceiling and a color called America's Cup for the trim. The America's Cup (an off white) threw my husband into fits of worry. Will it be too yellow? Will it look dirty and dingy? Sam, promised it wouldn't and explained why . . . and he was right. So right, that my husband went back and asked him what color we should paint the adjoining hall, Sam made a recommendation and my husband walked out with that color paint. This is the same husband who would gladly spend months deliberating every decision, no matter how minute!!! So it is no exaggeration when I say that Sam may have single-handedly saved my marriage, or perhaps my husband's life because I was ready to either kill or divorce him. So as we decorate our entire home over, all I can say is thank God for Waters and Brown, and thank God for Sam!!!!

Very helpful worker helped me with figuring out the little paint chips I had to color match my…read morewalls with and also helped me with figuring out how to paint a whole room which I've never done before. Gave me all the options, showed me where things were that I had questions about, and entertained all my numerous and basic questions about painting. No complaints!

Wanted to talk to someone about Stihl products and getting my saws serviced. Waited for a while…read morebefore being "helped", only to be told they don't do repairs in house, but send them out to another Rocky's. Sorry, but I like to actually talk to the people who work on my equipment.

I had a great experience there this morning. I needed to select paint colors quickly and was…read moreoverwhelmed trying to make the decisions. I brought in my kitchen cabinet samples and the colors my contractor had suggested. A young woman named Miranda gave me her full attention and worked with me. She totally got my style and helped me select colors. She suggested making up some samples for me to try at home and made them up in a flash. Her enthusiasm was contagious, and I left feeling very satisfied and excited. I highly recommend them!

I've never written a Yelp review before, but today's experience at this Benjamin Moore compelled…read moreme. My 3-year-old and I stood waiting quietly for nearly 15 minutes for our turn to be helped. While we waited, my son calmly counted the rolls of painter's tape stacked on a shelf, not running around, just counting and stacking. Completely harmless. Out of nowhere, the employee began verbally berating me for letting my toddler make a mess and "be annoying." I was stunned. There was no chaos. There was no disruption. Just a bored little kid counting tape while we waited for service that never came. The tone was hostile, condescending, and completely unprovoked. If this is how they treat parents with well-behaved children, I can't imagine how they treat anyone else. If you want quality paint and a business that treats customers like human beings, go to the Benjamin Moore in Malden or Ace in Stoneham instead. They're friendly, helpful, and professional -- everything this location is not. This store has lost my business permanently. And we've spent thousands as we've renovated our home over the years. But judging by today, they never seemed interested in earning it in the first place.

i wouldn't recommend any paint or products from the sherwin williams brand. very poor quality and…read morefull of toxic chemicals.

My husband and I have had two wonderful experiences here. Nate was incredibly helpful, he gave us…read moretips on certain tones of a color we were looking at and pointed us in the right direction. We purchased the Emerald paint brand from them, and it's honestly AMAZING. Our living room has never looked this good. After feeling crowded and misled by bad paint matching at Home Depot, this was such a gift. Thank you, Nate and Sherwin-Williams!

Long-time Swampscott store in the Vinnin Square shopping center. Super friendly and efficient…read morepaint and hardware. Great selection of paint and painting supplies. Staff is knowledgeable and helpful. They were able to quickly look up my historic California Paints house paint and I was on my way in about 15 minutes. Can't beat the customer service of this store!

Best paint match ever! Great customer service! Helpful friendly staff. I had a great experience…read morethere a few times.

Exceptional Service - Thank You, Carlos and Team I recently had to repaint my condo, and I'm so…read moreglad I found Home Decor Group in Lynn. Carlos was incredible--he went out of his way to help me find the perfect paint. I was debating between several colors, and he patiently walked me through the process step by step. From explaining undertones to how lighting affects color, he made what felt like a stressful decision so much easier. Growing up, painting meant grabbing whatever was around and slapping it on, drips and all. But when you're working on your dream home, everything matters--and Carlos understood that. What really stood out was the whole team. I've grown accustomed to walking into businesses where people barely acknowledge you. Not here. Everyone was kind, attentive, and genuinely eager to help. That level of service is rare and appreciated. Ask for Carlos--you'll be happy you did. If you're in the area and want expert advice and outstanding customer service, Home & Decor is the place to go.

went in there to see about ordering a door. The guy said they close in five minutes which in…read moreactuality they closed in 10 minutes. Secondly, the website says they close at 5 o'clock as posted on Google I was going to provide a picture to him as I told him of the door he told me he didn't have time for that. We are closing in five minutes, the guy acted like he couldn't be bothered by me or what I needed customer service. There is horrible never been there before and I will never go back again.

Turn around and walk away. Please do not subject yourself to the awkward aloofness and avoidance…read moretactics the employees here are well-practiced at. I know what you are thinking... that' "I am not you, and you are not me and will go to this store and win them over", no, no you will not. Or maybe you are thinking you don't need help that you will be able to navigate the store without help. You may find what you need, but you still have to check out! And if it wasn't clear while you were shopping that no one cares if you shop there or not, it will be when you check out. I mean it's their last chance to ignore you and have a conversation with someone else. For the reviewer who said that this is really a contractor/professional lumber yard, with a hardware store attached. Yes, yes they are. They are also an Ace Hardware store. Do you remember the ace hardware store jingle? Ace is the place for the helpful hardware man

Worked with David Brown in the Paint Department of the North Andover Store both to purchase paint…read moreand get some sample for a renovation. He was extremely helpful and had several good suggestions. Will definitely be returning.

I have always used this shop for shopping for paints for my home in the last 10 years. The price…read morewas reasonable. Recently, I went there to buy a quarter paint to paint some spots on my interior wall, and the shop charged me $37! This is a crazy price! Later, I went to Home Depot, and the quarter paint only costs $14. You can't justify a threefold price by any excuse. I will no longer buy paints from this shop; it is a total rip-off in the name of inflation.

I live in Reading and I just revisited this store after several years for some paint matching. I…read morehad one of the owners help me and she was not only extremely knowledgeable but a delight. She truly listened and cared about my home project and ended up saving me a good amount of money because of her suggestion of using paint instead of stain on my deck. Would this have happened to me at Home Depot or Lowes? Absolutely not. The Purple Door gives you a personal service that you won't experience along with top notch products.

Terrific longtime local business owners located right in the center. They never steer me wrong…read morewith color or product suggestions. I refer their services to clients constantly and rely on them for my own needs. Full line of Ben Moore paint products and a excellent advice when you are looking for that cool or warm color and frankly they all look good in the store.