Kristin is great! She owns this small business and is very…read morefriendly and our pups love her! They both went in for a nail trim and gave her a kiss when she finished! We are looking forward to our next appointment when we will be getting the bath, trim and nails done!

Kristin at Mountain Paw Spa is the best. By nature our dog is a nervous wreck. Her disposition…read morehas strained the patience of every doggie day care employee, vet tech, or groomer she has ever encountered. But not Kristin! She is patient and kind with her clients, which makes our monthly grooming appointment more pleasant for all of us. Our dog goes in anxious, and comes out happy. Everything about Mountain Paw Spa is awesome. My dog comes out looking great, the prices are reasonable, and from Santa Cruz the shop is only a pleasant 8 mile drive in the redwood forest to get there. Winner! Highly recommend.

Anika does a great job with my labradoodle. Very meticulous. Van is very clean. She's punctual…read moreand best of all sweet with my dog.

I took all Olive in for probably her first grooming in months, as I just adopted her from the San…read moreJose shelter a couple weeks ago. She was very shaggy and matted, as well as still going through the stress of the shelter. Kim was very gentle and took her time with Olive, slowly gaining her trust. The cost was appropriate for all the services provided as well as the excellent result. I highly recommend Kim and Bowzer Bath.

Kim is SO great! I bring my 2 dogs in for nail trims once a month and Kim is always so sweet and…read morepatient with them. She noticed that they are less stressed when there aren't other dogs around so she schedules us so that we can arrive and leave when we are the only ones there. She's very attentive to whether the dogs feel any discomfort and is so careful not to nip the quick of the nail. Couldn't ask for a better experience! Cash only and you'll need to make an appointment for nail trims. The website says "drop-in nail trims" but that's not accurate so just make an appointment and you'll be glad you did.

Good work on time nice people, clean shop good location! Know grooming standards by breed of…read moremy Springer Spaniel Robin Martin

This was, without question, the worst customer service experience I have ever had…read more We brought our dog back to have his legs trimmed the way we originally requested during his first grooming. The correction was made, but nobody told us beforehand that we would be charged to fix something that wasn't done the way we asked the first time. When I questioned the charge, the man at the front counter immediately became rude and confrontational. He was disrespectful to my wife on the phone and just as rude to me in person. I wasn't arguing about the money--I simply wanted to know why I was being charged to correct a service that did not meet my original request. Instead of handling the situation professionally, he told me the service would be free and then told me to find another groomer. When I calmly explained my concerns, he became angry and threw me out of the business. At no point did I raise my voice, use profanity, or behave in a disrespectful manner. I simply asked a reasonable question and was treated like I was the problem. The issue was never the cost. Had I been told upfront that there would be a charge, I would have paid it without hesitation. The real problem was the complete lack of communication and the shocking level of hostility that followed. What makes this even more disappointing is that this business is located in an affluent neighborhood where you would expect a higher standard of professionalism and customer service. Sitting here afterward, I can't help but wonder if I was treated differently because I didn't fit the image of the typical customer in that neighborhood--or perhaps I simply didn't look wealthy enough. I have no way of knowing the employee's motives, and I'm not making that accusation as a fact. What I do know is that I was treated with a level of disrespect that no customer should ever experience. I will never return and will make sure others know about my experience. After this interaction, I understand why multiple former employees warned me to stay away from this place. If the business chooses to respond, that's their right, but these are the facts exactly as they happened.

Super affordable and great place. There are different stations that come with shampoo and…read moreconditioner. They have everything you could want and need there. There were upgraded shampoos for only 5.50 and you got to keep the bottle!! Staff were very friendly and helpful. The supplies were nice and it was a very positive experience for my rescues first bath! They answered all my questions and there was no wait time. People are very respectful in the space and the treat selection is nice! My boy doesn't like any treats really (besides chicken. He LOVES chicken) and he found his new favourite treat in their chicken jerky. Asian owned and run. Great small business that's affordable and accessible to everyone!

The best self dog wash around. We have been going there for years…read more First with our late pit bull and now with our overly dramatic husky.

Gayle is wonderful. My two days love her!!! They always look amazing!! Even when I forget to brush…read morethem

I will never go anywhere else! My little pugs nails were so long and we needed them cut and Gail…read moretook her right in! She even gave us some pastries! What a sweetheart, I can't recommend this business enough!

I've been lucky enough to be a client of GVE since they first opened their practice. They…read moreconsistently go out of their way to help me and my pets. They're the best vet in the county period.

So so so thankful to have found Marc, Christine, and their team for care for our senior cat. They…read morewere amazing to work with for any appointments or procedures she had and were always willing to answer my questions over text when I needed to check in on something. Such a blessing after dealing with typical vets that want to charge you for a full vet visit every time you have any questions. When we sadly had to put our sweet cat down recently, Marc came to our home and was so kind and present during the process with us. He made the experience very calm and sweet and had an amazing bedside manner for being alongside us during that process. Couldn't have asked for a better care team for us and our cat at the end of her life.

Whitney Wilde is my right hand woman when it comes to me and my beloved wolf husky hybrid…read more I have a sensitive, high maintenance dog, and I can always trust that Whitney will not only ensure excellent care of my dog but make him happy while I'm away. I've had so many dog sitters in the past who are not willing to go the extra mile for my dog, and Whitney always delivers. My dog often whines for her when he sees her, as if to say "where have you been?" That is very rare indeed with any dog sitter. She really takes the time to love and nurture your pet while you are away. And when I come home, he is not upset with me as he often is with other sitters. Equally important to Whitney's superb care of my animal is her demeanor and service to me as a client. She is flexible with pick up and drop off times, and she takes the time to understand my needs or travel arrangements. She makes it easy for me to travel! All in all, Spoil 'em Rotten Dog Walking & Critter Sitting has made our lives so much better because we have freedom to travel without worry. I don't know what I would do without her!

Whitney was great for our dogs. She was friendly, professional and very astute in dog behavior…read more We have two golden retrievers with different personalities. Whitney quickly understood both of them and treated them both appropriately. She showed up on time, took the dogs for walks, fed them and "babied' them. Sent us text messages with pictures to make sure we knew our dogs were well treated. I would highly recommend Whitney for all you dog walking/sitting needs. Wish there were more like Whitney.