Starting in 2021ish, we acquired 3 bookcases from the Bookcase Factory Outlet. We hope that our…read morefamily will treat them as heirlooms. Don't let the interior of the store deceive you. This place is a gem. Prices for what they offer are reasonable. The service is always excellent. The variety of choices is too large to contain in the store. Admittedly, the website could be improved to share information more easily, but the catalogs are there. Part of the fun is figuring out what you want, so prepare to collect information, figure things out at home and come back to finalize your order. We will continue to order our bookcases - and other furniture - from the bookcase factory outlet.

Good quality at reasonable prices. I have bought several outdoor chairs at…read moreThe Somerville store. They have been through our rough weather for many seasons and are still in great shape. Also should mention helpful staff.

Absolute gem of a furniture place..MUST VISIT..!! This place is not so attractive when looked from…read moreoutside but when you enter, it's a different world. Loved every piece of furniture there..

Website and sign on their door says they open at 10am on Saturdays. Got there at 10 and waited 30…read moreminutes. No one ever showed. Surefire way to lose customers.

Trove is filled with absolutely beautiful items from around the world. I have purchased beautiful…read morejewelry, cashmere scarves, crystal glasses and even art from this incredible boutique. It's a rare gem and there really is nothing like it, even in Boston. The owner, Dale has incredible taste and is always so helpful. Definitely my favorite place to shop. Perfect place for a retail therapy.:-)))

Cute! Cute! Cute! I've driven by this store a million times, but never made it in...until today…read more I'm in love with this cute little store. Its very small and there is an upstairs and downstairs....Upstairs has a wide variety of jewelry, home goods, clothing...downstairs has tableware. They also have these incredibly interesting framed bug art/picture that I'm in love with. This place kind of reminds me of Aquire....a little on the pricey side, but carries very unique items. I spoke with a woman who I think was the Owner, she was very friendly, helpful and knowledgeable about the things I was interested in/purchased. Be sure to get on there mailing list to get the sale notices. I can't wait to go back!

I'm so happy with our experience at Lazzoni, mostly thanks to Roy's expertise. He helped us find a…read morebeautiful sofa and even showed us how to customize it; he used his computer skills to show exactly how it would look in our home, which made the decision so easy.

Overall- a really mixed experience that is overall not worth the money. I ordered two chairs in…read moreJune of 2025, and didn't get the correct chair delivered until January of 2026. The salespeople are helpful and the selection is nice. They'll work with you to see the furniture in your room. The furniture itself is high quality (but the price matches FOR SURE). I received my chairs (custom) in October 2025. Except- one of them wasn't what I ordered. It was the total wrong color. The company replaced it- four months later. Didn't offer a discount or a gift card for my troubles. when they came to deliver it, the delivery windows were all pretty inconvenient and they didn't send any reminder calls. When you're paying these kinds of designer, luxury prices, you expect a certain level of service that frankly I didn't receive. I'll be sticking to Wayfair from now on.

Over all I was pleased with my experience in the store. The sales woman seemed knowledgeable and…read morewas helpful in helping me find the proper out door light - I needed something that would look monumental atop a granite light post, yet wouldn't overwhelm a small house. The light was special ordered and arrived in a timely fashion. I got it home- unfortunately it sat in the box for the past 6 months while I got around to calling the electrician. When my electrician took it out of the box, the round lamp has a round baseplate. The baseplate is slightly larger than the lamp post so slightly overlaps and looks stupid. It's too late to return it. And too expensive to throw away. With all the other advice I received - I wish I would have been told that you can't put a round lamp on a square post. It was an expensive lesson.

Beautiful items but pushy sales people. I like to shop local but mom, your lamp came from on line.read more

I purchased a power shovel from Ace Hardware. No stores had it in stock so it was delivered. It was…read moreclearly a returned item based on the packaging and some assembly tools were missing. I called Wayland Home and design as my local Ace. They didn't hesitate in saying to bring it in. I dropped by and received the best service! They didn't make me feel stupid for not being able to put the thing together and they were of great assistance. They had it ready to roll in about 10 minutes and even tested it to ensure that it was properly working. It's rare to see this type of excellence in customer service these days. While I was waiting, I was noticing how they greeted each customer at the door with an offer to help. Amazing and I'm grateful for their assistance!!

The store was great when they first opened. But over the years service has just gone downhill. I…read morereally want to support my local hardware store. I've tried to buy propane a couple times. But when I arrive there is a sign saying they are out of propane. Today was the final straw. I needed potting soil. I went into the store and showed the cashier which potting soil I wanted on the Ace app. He couldn't look it up on his computer. He told me I had to go outside and find the placard number. Seriously- you can't look up Miracle Grow Potting Soil in your computer? So I went outside. Got in my car. And drove to Home Depot. (Where I just told the cashier what I wanted. They looked it up. I got in my car, drove to the side and a nice young man put it in my car.) So never again wayland Home and Design.

The AI-driven massage chair at Relax The Back was incredible -- it scanned my body, found every…read moretight spot, and hit them perfectly. Annie and Julian were extremely helpful, and the store is professional, friendly, and well-organized. I've been back twice and plan to return again and I plan on purchasing one of these in the near future. Highly recommend for anyone wanting more than a typical massage to go and check Relax The Back out!!! - KingKai

Annie made the experience of buying a recliner at their store a great one. She even hopped into the…read moreback of our pickup truck to sweep the dirt away.

I love the Farral outdoor chairs but the the shipping and packaging was so poor. There was no this…read moreend up on any of the boxes. Two out of three of the boxes the chairs were upside down. The chairs were loose in the boxes and has minimal protective packaging. One of the chairs arrived damaged and I had to return it via Fed Ex. Again the made in Turkey chairs are great. Whomever is in charge of boxing and shipping needs some training.

I was at Legacy Place this week and decided to check out this new furniture store, just to see what…read moreit was like and browse some new chairs and sofas. I was really impressed with the level of customer service! As soon as I walked in, I was greeted by Kara-Beth, who explained the store and the concept to me. It is owned by the same company that owns Wayfair and all the furniture in the store can be delivered to you in a matter of days. Some selections arrive as whole pieces, some are self assembly a la IKEA and you can also request a service that they have in partnership with Angie's (formerly Angie's List) where you can request assembly at the time of delivery. They have a nice selection of mostly mid-century looking and some more modern pieces including a lot of chairs and a few sofas. The pieces are definitely a step up from IKEA in appearance, but not as nice as West Elm, IMO. Most of the chairs I was eyeing are in the $300-$400 range and they had a sale going at the time I visited where there was an extra 15% off. What really impressed me more than the furniture was the thoughtful and personalized service. When I explained where I was looking to set up the chairs I was considering, Kara-Beth explained that it might be wise to consider swivel chairs so that people sitting side by side could orientate to themselves to face each other more comfortably during conversations. I never would have thought to consider it! What a great suggestion. I will definitely consider this store for future furniture purchases and it's so nice to know they can deliver quickly as we had to wait quite a long time to get a sofa from West Elm during peak COVID times.