1. Darla Mackey - Geneva Financial

    1. Darla Mackey - Geneva Financial

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    Happy Valley, OR

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    Darla Mackey - Geneva Financial

    5.0 (1 review)
    Closed 7:00 am - 7:00 pm

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    Museum Place Apartments

    Museum Place Apartments

    (37 reviews)

    Downtown, Southwest Portland

    (CONTINUED, PLEASE SEE ORIGINAL REVIEW FIRST)…read more Fri 02/27/26: -I emailed Lorri at 1pm stating the Jetty bond very clearly replaced the deposit requirement and demanded an updated lease or addendum confirming no further deposit was due by that day (Friday, night before I'm scheduled to move) by 6pm. -6:17pm: Received an email saying the regional manager approved a $500 deposit, and a new lease would be sent in the morning before I arrived to get the keys. -This didn't address the surety bond issue, but I had no alternative housing and agreed. Sat 02/28/26: -Picked up keys. Walked into unit for the first time and see there is no balcony or fireplace which is very plainly stated on the website for the layout i chose, which is Gallery B. Look it up yourself. Doesn't seem to indicate either balcony or fireplace is only in specific units, does it? Misleading and dishonest, once again. Mon 03/02/26: -Found a tow notice on my car ("tow at 5:30pm 03/02"). I saw this at 9:30pm on 03/02, so I just so happened to get lucky that the tow truck hadn't arrived on time. -I have provided my vehicle information twice to the office. Once in my initial application and again when I signed the lease and requested to add reserved parking. Id also been required to pay prorated amount for garage parking at key pick-up. I was given a fob, and nothing else. Nothing to display in my vehicle, no stickers, no window tags. Yet regardless my vehicle was almost towed. Mon 03/02/26: -Received an automated email from the property that I had a balance due for full rent and garage parking for March, despite having confirmed via email and verbally two times that the 6 weeks free being advertised on their website would apply to the unit I was renting. Honorable Mention: I moved in on Saturday, checked my locked mailbox on Monday and it was stuffed to the brim with mail for the prior tenant. So if you're concerned about privacy this isn't the place for you. Last but not least go ahead and google Greystar property management Oregon lawsuit. You'll see they settled for a massive amount just two months ago (Dec 2025) for predatory practices. Looks like the settlement hasn't deterred them in the slightest. If you have options to go elsewhere, which I did not, i definitely recommend you do that. I wish I had never applied here.

    FYI Tried to secure…read moretour several times and replies were acerbic and demanding . I passed finally and found another friendly response caring properly !

    Sterling Pointe by Prime Residential

    Sterling Pointe by Prime Residential

    (106 reviews)

    Southwest Portland

    I've lived at this community for a couple of years now, and overall I'm happy we decided to stay…read more Like most long-term places, it hasn't been perfect the entire time, but what's really stood out to me is how much things have improved. The apartments themselves are honestly one of the biggest reasons we've stayed -- they're modern, well-designed, and comfortable. It actually feels like a nice place to come home to, and the layout and finishes really make a difference compared to other places we looked at. Over the past year especially, the office staff and maintenance team have gotten a lot more responsive and helpful. Maintenance requests are handled much faster than before, and the staff has been more communicative and professional, which makes a big difference when you're living somewhere long-term. I also appreciate that the community seems to be moving in a better direction overall. It feels more organized, better maintained, and more resident-focused than it used to be. No place is perfect, but it's clear there's been real effort put into improving things here, and that's why we've chosen to renew instead of moving. If you're looking for a place with nice apartments and a team that's actively getting better, this is definitely worth checking out.

    Wish I could give -10 stars. When I first moved in a few years ago, the staff was…read moreincredible--friendly, responsive, and professional. But after about 6 months, turnover exploded. Every time I had an issue (frequent), my contact was gone, replaced by someone new. Staff only stabilized in my final months. I've lived in 10 apartments--this is my first complaint ever, mainly because they still owe me money. First major issue: Garage door dead. Battery swap (nothing), new remote (nothing). Manually opened: zero power. Garages draw from attached unit; when those tenants left, power cut. Instead of calling PGE immediately, they tried contacting ex-tenants. Took 1.5 weeks despite my repeated follow-ups. Promises: "I'll look into it and call tomorrow/Monday"--then silence. Call back? "They're out today." Re-explain to new staff who "takes a message." Emails? They admitted they rarely check because "too busy." Very professional. Yasmine (longest-tenured) was queen of "I'll get back to you"--rarely did. Higher-ups? Director always "busy" or message-only. Contacted CORE directly: 25-30 calls, ONE callback. Requested 2-week rent deduction for inoperable garage--took 2 weeks of chasing. Other issues: Electrical: Breakers tripped with plug-in AC. Not overload--microwave, oven, kitchen lights, living room outlets all died together (code violation: microwave needs dedicated circuit). Fire hazard with newborn. Panel last inspected 1980s. Maintenance: "beyond expertise," up to city--no fix. Charged for garage + extra carport spot for months. Garage failed 8-10 more times post-power fix. Move-out: Tried 30-day notice after work; office (closes 6pm) locked at 4:45pm multiple times--missed deadline, paid fee. No waiver/help. Final bill: Late fee added. Office said "pay with final bill in ~30 days"--then claimed pro-rated rent due immediately. Offered courtesy removal but only CORE could approve. CORE ignored. Threatened credit reporting after 60 days. Urgent emails ignored. Paid months ago; still no refund for garage credit/overcharges. Frustration: Blatantly ignored while mishandling money/safety--they don't care. Neighbors had identical complaints; no one reported because responses nonexistent. Entire staff needs replacing. Deserve stress-free home, not daily chases for basic job duties. Terrible place. Do NOT move here--if here, get out fast. Save headache/money. #BringCourtneyBack

    Darla Mackey - Geneva Financial - mortgagebrokers - Updated July 2026

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