DO NOT! I REPEAT...DO NOT TAKE YOUR DEVICE TO THIS PLACE.
If I could give zero stars, I would. I dropped my iPhone 8+ Tuesday, January 9th, 2018. I called them to ask if they repair the iPhone 8+ back plate. I spoke with Jesse and he advised yes they do but it might take approximately 3 hours. So on my lunch (11 am), I took it over to them thinking that by the time I got off from work (5 pm), it would be ready to go. Boy was I wrong. I get there to pick it up and all they've done is scraped a portion of the back plate off. Their excuse was Apple used some super adhesive on these devices making it hard for outside companies to repair them. They told me I could take the phone with me (so that I would not be without a phone) but to be sure to bring it back first thing in the morning so that by the time I got off the next day, it would be ready. Then they proceeded to tell me that this was their first iPhone 8+ they had repaired. When I found this out, I was highly upset. If this was the first iPhone 9+ they had repaired, they should have told me that when I called originally to find out if they replace the back plate of these phones that way I would've had the opportunity to make the decision on whether I wanted to take a risk and have them repair it (knowing they had never done it before) or call another company that had experience. I was not given that option. So, I agreed to take it into them first thing Wednesday morning and give them all day to repair my phone. The time came for me to get off work and I receive a phone call from Jesse asking me do I want the good news or the bad news. I ask him to just give me the information about my phone. He states well the bad news is, we have damaged the battery on your phone but the good news is we already have iPhone 8 + batteries on order and we should have it no later than Saturday, January 13th. I asked was there a way for them to get it in quicker and he said well my boss advised me to tell you Saturday, we're actually supposed to get it on Thursday but we want to make sure to meet your expectations. Being from the customer service field, I completely understood but I was not happy about it. I advised them that I definitely needed it by Saturday, so that I could return the phone under buyer's remorse because I had not had the phone a full week yet and had determined that the iPhone 8+ was way too big for my little hands. Jesse assured me that I should have it by Saturday. They gave me an iPhone 6s loaner and I went on about my day. Saturday, January 13th rolls around, I have not heard from them at all between Wednesday and Saturday. At this point, they've had my phone longer than I've had my phone. I call at noon and speak to Jesse and he feels it's important to tell me that he was off the day before (as if I care) and as of 12:00 pm on Saturday, they had not received the battery but their shipments for the day had not come in, and they generally come in between 12:00 pm - 4:00 pm. I said ok, if I have not heard from you by 4, you'll be hearing from me. Well 4 o'clock rolls around and I still have not heard from any Dash representative. I just so happen to be on that side of town, so I go by the store Saturday only to be told that my phone is not done and they don't know when they are going to get the battery. So now I'm livid. You quoted me 3 hours 5 days ago, and it is 5 days later and my phone is still not repaired and it's not from the issue I caused, it's from the issue they caused (you would think that because they damaged my phone they would put a rush on the equipment they needed to repair my phone). Jesse was so nonchalant about the situation and looking at me like he didn't understand why I was so upset. Well considering I was originally quoted 3 hours for the repair, it is now 5 days later and my phone is still not repaired and it's not because of something I did, it is because of something they did, not only that, now I am going to be outside of my buyer's remorse period causing me to be stuck with a phone I did not want. I asked Jesse were they prepared to purchase my phone and he emphatically stated that they WILL NOT be purchasing my device although they've caused me to have to keep it. I was lied to and I was not treated as if they had made a mistake but as if it was my problem. So a word to the wise....DO NOT TAKE YOUR DEVICES TO THEM. THEIR CUSTOMER SERVICE SUCKS AND THEY DO NOT TELL THE TRUTH. read more