I am incredibly frustrated with this facility. I visited a year ago, and at the time of my…read moreappointment, I paid my required insurance copay. The staff explicitly confirmed that my insurance was accepted and that everything was covered. Now, an entire year later, I suddenly receive a bill claiming that my insurance didn't cover the visit. It is completely unacceptable to surprise patients with bills a year after the fact--especially when your staff confirms coverage at checkout. This feels incredibly disorganized at best and predatory at worst. Save yourself the financial headache and go somewhere that actually has their billing department figured out. I will not be returning.

Very disappointed with the administrative and customer service experience at NOVA. I recently…read morewaited over 30 minutes past my scheduled appointment time to be seen. There was no administrative staff present, and the NP appeared to be doing everything on her own while being triple booked. The entire experience felt extremely disorganized and unprofessional. I have also called multiple times this week to cancel an appointment and left several voicemails with no response. During one call, the representative hung up on me and acted as if they could not understand me, which was very frustrating. In addition, I am dealing with a serious billing error. My insurance was billed under BCBS-VA even though my coverage is through Blue Benefits Massachusetts and must be billed under BCBS-MD. The correct information, including the front and back of my insurance card, was provided at intake. As a result, I received a $200 bill stating the claim was denied due to improper submission. This is now the second administrative issue I have experienced with this practice. Access to healthcare is too important for repeated errors and poor communication. I hope the office corrects the claim and improves its administrative processes moving forward.

I'm really surprised by the negative reviews here. Personally, I had a really fruitful experience…read more I worked with Mariam, who answered my questions and stuck with me week after week to track my progress, make recommendations, and course correct with my diet as needed. I already ate very healthy, whole foods consistently before starting on medication but she really helped me lock in the caloric goals I needed to lose weight in a healthy way. I stayed on the medication for about 4 months until my BMI was normal and I didn't qualify for the medication anymore. It was expensive, but I still consider it a worthy investment. I lost about 15-20 lbs and several inches at my waist and hips. I look better, feel better, and am more confident about how to live with healthy habits for the long run.

I have lost weight with this problem twice. I lost 15 lbs about 5 years ago and now 20 lbs. I find…read morethe diet supper easy and healthy. I need the fact that I made a commitment and the weekly accountability; it works for me.

Christine is amazing and knows exactly what you need! I received Daxxify which is an alternative to…read moreBotox. She was knowledgeable and made me feel very comfortable. I would recommend this place for sure !

I had my first visit today and the staff is so friendly. The they seem so knowledgeable about their…read moreproducts and gave me great advice towards my journey. Everyone seems like they really care about you as a person and the treatment from the staff is so welcoming.

Great customer service, highly recommend to cut in weight. This place offers more service then…read moreother places Best in VA

Amazing place Dr. kim is a very knowledgeable and kind staff very friendly and professional.read more

I have been using Dr Kim.for the past 11 months he is honest and doesnt push you to do anything you…read moreare not comfortable with. Very grateful for the help I received from him. Saved my life

Beyond Mobile life has changed my life- having access to a service like this allows me to know that…read moreI am not alone. I would definitely recommend this services to everyone.

Hands down one of the best companies.I have ever partnered with.They provides excellent…read moreservice.Excellent customer service in excellent communication skills throughout the entire process.

This is the second time I have visited this location and the second time that I received great…read moreservice for something that other urgent cares did not have available. After a fall on the soccer field, I felt that I needed an x-ray for my wrist. Inova urgent care did not have x-rays available at any location on the day that I inquired. Patient First registered me within two minutes of walking in. Within one additional minute I was taken back for a wrist x-ray by the x-ray technician on site. And within 10 additional minutes, I was seen by the Doctor who happily informed that my wrist was not broken. I was in and out in 20 minutes with the information I needed.

Since June 20th, 2026, when I was scheduled to be seen by Nurse Adhikari, I've had to call the…read moredoctor's office (your office) several times (at least 6 times, if not more), in addition to sending an email. This was my semiannual visit, and the whole purpose was to have a refill on my medication. The day after my visit, I went to the pharmacy, and they had not yet received the doctor's order. I called the office, and they had to ask the nurse for the prescription; they didn't have it. When I went to the pharmacy a few days later, only one of my prescriptions had been sent, and I had to call back for it. When I was with the nurse, I specifically asked for my lab results. Yet she forgot that there is a need for medication. The medicine needed a doctor's approval. I had to call my insurance company three times to ask whether they had received approval for the medicine, and each time the answer was no. I called the doctor's office, and they didn't know how to work the system to send the approval. Finally, they lied to me and said the insurance didn't approve the medication and that it has to go through a specialty pharmacy. I called my insurance today, and they did not know anything about this claim. There was no doctor's approval for the medicine in question on my file. My insurance agent called the doctor's office while I was on the phone, and I was listening for them to leave a message. There has been no response from your office yet. This is the worst I have seen any medical organization perform in my many years of experience. I did not think this level of ignorance from a doctor's office was possible.

I recently visited for my very first massage, and I couldn't have asked for a better experience…read more From the moment I walked in, everyone was incredibly kind, welcoming, and professional. The atmosphere immediately put me at ease. Since it was my first visit, I received a discounted introductory rate, which was a wonderful bonus. Before the massage, I filled out a form detailing my preferred pressure level, focus areas, and any areas that needed extra care. I chose the firmest pressure available and requested extra attention on my back and shoulders since I carry a lot of tension there. The massage was exactly what I needed. The work done on my back and shoulders helped release so many knots and areas of built-up stress. I received a full-body massage, and I genuinely felt relief almost immediately. Even a week later, I still feel more relaxed and less tense than before my appointment. At the end of my visit, I was also given a loyalty stamp card, which was a lovely surprise. After five visits, you receive a free massage and a pedicure downstairs, which makes me even more excited to return. The staff, the service, and the overall experience exceeded my expectations. I highly recommend Stone + Sage Spa and will absolutely be coming back again!

Do not go here. I…read morerarely leave one-star reviews, but the way my mother and I were treated here today was genuinely appalling. This was our first visit. My mother is disabled, walks with a stick, and moves very slowly. We had difficulty finding parking and arrived approximately 15 minutes late. I completely accept that we were late and would have understood if that meant shortening, changing, or even rescheduling our appointments. That was never the issue. The issue was the extraordinary level of hostility and rudeness we were met with from the moment we walked through the door. The woman at the front desk was immediately abrupt, unfriendly and confrontational in her tone. There was no welcome, no attempt to explain anything calmly. She stood over me and sharply demanded, "What treatments do you want?" Her whole manner was so hostile that I was taken aback almost immediately. I explained that when I had called beforehand, I had spoken to a lovely woman who told me specifically not to worry about choosing everything in advance. I had explained that I was visiting from out of the country, wanted to spend quite a bit of time at the spa, and was hoping to book several treatments and have a relaxing day. I was told they would be quiet, that time would be allocated for me, and that I could look through the options and decide what I wanted when I arrived. When I asked to see the menu, the woman at the desk told me I could only choose between the first two treatments, which were around 30 and 45 minutes. I was confused because this was completely different from what I had been told on the phone, so I simply asked why I could only choose those two. She gave me no real explanation other than saying it was because we were late. At that point, I assumed perhaps there simply was not enough time for any of the longer treatments. So I asked, "Is there someone coming in after us?" She said no. That confused me even more. If nobody was booked after us, I genuinely could not understand why I was being told I could only choose from two shorter treatments. So I calmly asked why I could not choose one of the longer, more expensive treatments further down the menu if there was actually time available. Instead of explaining, she simply glared at me. Then she threw her hands up in the air and, in an extremely rude and dismissive tone, said, "Oh, just pick whatever you want," before turning around and stomping off. It was incredibly abrupt, condescending and hostile. I was not arguing with her. I was asking a perfectly reasonable question because what I had been told on the phone and what I was now being told in person made absolutely no sense. What made the experience even worse was the way she treated my mother. At one point my mother politely said, "Excuse me, can I ask a question?" The woman looked directly at her and simply walked away without allowing her to speak or answering her. I had bitten my tongue throughout the entire interaction because I genuinely thought perhaps this was simply her manner. But by that point I was becoming increasingly uncomfortable and anxious. This was supposed to be a relaxing spa day with my mother, and instead we were being spoken to as though we were an inconvenience. I eventually stood up, apologized again for being late, and explained that my mother has a disability and that it had taken us a little longer than expected to get there. I also made it clear that if someone had simply said, politely, "Unfortunately, because you're late we can only accommodate these treatments today," I would have completely understood. I am very flexible. I would even have happily come back the following day. But there was absolutely no need for the hostility, the glaring, the dismissive tone, the throwing up of hands, or walking away while my mother was trying to speak. The whole thing was especially disappointing because the woman I had spoken to on the phone had been so lovely and accommodating. I had deliberately not booked individual treatments in advance because I had specifically been told not to. I arrived expecting to have a consultation, choose several treatments and spend a significant amount of money there. Instead, we walked out without having a single treatment. The entire situation could have been avoided with basic courtesy and clear communication. Being 15 minutes late does not give someone permission to speak to customers in such a hostile and demeaning manner, particularly when one of those customers is visibly disabled and walking with a stick. There are far too many good salons and spas available to tolerate being treated like this. Based on my experience today, I would absolutely not recommend this one.