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    Harmonie Aesthetics | Health | Wellness

    5.0 (1 review)
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    Nova Physician Wellness Center

    Nova Physician Wellness Center

    2.8
    (36 reviews)
    0.2 mi

    Very disappointed with the administrative and customer service experience at NOVA. I recently…read morewaited over 30 minutes past my scheduled appointment time to be seen. There was no administrative staff present, and the NP appeared to be doing everything on her own while being triple booked. The entire experience felt extremely disorganized and unprofessional. I have also called multiple times this week to cancel an appointment and left several voicemails with no response. During one call, the representative hung up on me and acted as if they could not understand me, which was very frustrating. In addition, I am dealing with a serious billing error. My insurance was billed under BCBS-VA even though my coverage is through Blue Benefits Massachusetts and must be billed under BCBS-MD. The correct information, including the front and back of my insurance card, was provided at intake. As a result, I received a $200 bill stating the claim was denied due to improper submission. This is now the second administrative issue I have experienced with this practice. Access to healthcare is too important for repeated errors and poor communication. I hope the office corrects the claim and improves its administrative processes moving forward.

    I am incredibly frustrated with this facility. I visited a year ago, and at the time of my…read moreappointment, I paid my required insurance copay. The staff explicitly confirmed that my insurance was accepted and that everything was covered. Now, an entire year later, I suddenly receive a bill claiming that my insurance didn't cover the visit. It is completely unacceptable to surprise patients with bills a year after the fact--especially when your staff confirms coverage at checkout. This feels incredibly disorganized at best and predatory at worst. Save yourself the financial headache and go somewhere that actually has their billing department figured out. I will not be returning.

    Mandana Shafai, MD

    Mandana Shafai, MD

    3.4
    (31 reviews)
    0.2 mi

    Since June 20th, 2026, when I was scheduled to be seen by Nurse Adhikari, I've had to call the…read moredoctor's office (your office) several times (at least 6 times, if not more), in addition to sending an email. This was my semiannual visit, and the whole purpose was to have a refill on my medication. The day after my visit, I went to the pharmacy, and they had not yet received the doctor's order. I called the office, and they had to ask the nurse for the prescription; they didn't have it. When I went to the pharmacy a few days later, only one of my prescriptions had been sent, and I had to call back for it. When I was with the nurse, I specifically asked for my lab results. Yet she forgot that there is a need for medication. The medicine needed a doctor's approval. I had to call my insurance company three times to ask whether they had received approval for the medicine, and each time the answer was no. I called the doctor's office, and they didn't know how to work the system to send the approval. Finally, they lied to me and said the insurance didn't approve the medication and that it has to go through a specialty pharmacy. I called my insurance today, and they did not know anything about this claim. There was no doctor's approval for the medicine in question on my file. My insurance agent called the doctor's office while I was on the phone, and I was listening for them to leave a message. There has been no response from your office yet. This is the worst I have seen any medical organization perform in my many years of experience. I did not think this level of ignorance from a doctor's office was possible.

    Dr Shafai is extremely thorough and approachable. I appreciate her attention to diet and lifestyle…read morerecommendations as well as medications and traditional lab tests. She treats my hypothyroid and PCOS. She is knowledgeable in functional medicine tests and approaches as well. Ok

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    Mandana Shafai, MD
    Mandana Shafai, MD
    Mandana Shafai, MD

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    Harmonie Aesthetics | Health | Wellness - medicalspa - Updated August 2026

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