I have been dealing with this company for decades. They have always given prompt service and their…read moreprices are very competitive. I am currently in the process of having a new furnace and air-conditioning system installed and they are doing a great job. I would highly recommend them and their services based on my experience. Richard...Amherst OH

The technician got to my house quickly and got my Boiler Furnace working, technician very…read moreknowledgable and helpful. Chuck was my technician and would highly recommend him.

Called Wilkes after receiving what seemed a very high quote from another plumber, Wilkes came out…read morereplaced and removed the worn-out water heater and the price was much less, and very reasonable for the work performed.

My mothers furnace stopped working recently and given the outside temperature my mom was in a…read morepanic. The team at Wilkes responded immediately and made replacing her furnace a priority. I live out of state and was not able to be there so knowing they were taking good care of her meant everything to me. They brought in heaters, covered doorways with blankets...everything they could to keep in the heat as best as they could. She raved about their kindness and how knowledgeable and honest they all were. Thank you so much!

Our AC went out in 95 degree heat at 9 :00 at night Brandon…read morereturned my call within the hour and was at my door at 9:00 AM the next morning He was friendly, professional and had us up and running in an hour. He explained what was the problem was and the needed repairs Great service!! Reasonable price Highly recommend!

Needed a plumbing repair and called Stack. Made an appointment for the next day. Got a call back…read moreasking if they could come today. Thomas, the plumber, arrived within half an hour and promptly fixed the issue. Very personable and we are very happy with the work. We have used Stack before and have always been very happy.

First day of this summers heat wave and we have no air, I knew from last year we were on borrowed…read moretime. Dave came out the same day I called and got us cooled down until he can replace the air conditioning unit.

If you want to use a company that is honest, reliable and quick to respond, this is your company…read more We contacted B&B after being put through hell for over three weeks with our home warranty company and the company they sent out when our a/c stopped working at the beginning of July. That company took over a week to even come see what the issue was, then when they finally did come they claimed the part of our furnace that needed replaced was obsolete and that we would need to replace the entire furnace. Well, we figured that's why we have a home warranty and assumed the warranty company would step in and do as it promised when we signed up. Long story short, after three weeks of that company and the warranty company going back and forth each giving us different stories and reasons as to why they couldn't get the job done we called B&B Heating and Cooling. Dave answered my call and came that same day. I explained to him our situation so he could have very easily kept with the story of the entire furnace needing to be replaced. Instead he was able to fix our furnace the very next day. We were literally shocked. He was not only kind but generous with his time as I know he had to squeeze our job into his very busy schedule. He was also honest with us about the age of our furnace and that it will probably need to be replaced in the next couple years, but being that he could readily fix the problem he did just that and let us know it would most likely give us a couple years to save for a new furnace. I cannot express how grateful we are to him and to finally have working a/c again. Thank you B&B Heating and Cooling!

Sal was extremely professional in sending out their repair person. However, the person who came…read morewas very unfriendly. When I asked him to wear a mask, he refused. When I asked him to check if there was a leak of gas from my furnace, he said everything is in good working condition and there are multiple safety measures to prevent any leak. But when I asked how to be sure there is no leak, he said that is a second step to measure with a meter and it will cost another $89. In any event, I didn't find him to be friendly and helpful to rule out my initial complaint. I did not opt for the second step. No second step for diagnosis was informed by Sal earlier. That said, I guess I must give the business a 5-star rating based on the professional scheduling and followup of the appointment. "One swallow doesn't make a summer' or "one bad day" is not a true reflection of the company. I am changing my rating at Sal's text request personally. It's only changed because I can understand Sal's concern as a businessman. He offered me free service in return but I declined it again. He got me wrong completely. My changed rating is only for the professionalism shown by the reception desk and their follow-up. It is not for the changed picture Ron gave that I asked if Ron wanted me to wear a mask. Who would ask that in one's own house? I was wearing my mask thoughout the encounter. As a 65+ year-old, I must be cautious. I don't need a service person's permission to wear a mask inside my house. Unbelievable. But I thought I must clarify to Sal's reply. Thanks Sal for your prompt response. But, isn't that a courteous way to ask ? - "You might want to wear a mask". He saw I was wearing one and he was entering my residence. Yes, I could have insisted but I think that is rude. Secondly, my complaint was "gas leak" and hence, the request to send someone from your company. I am not disputing any diagnosis. I just placed it before you, so it doesn't happen again.. I don't want any money back either. Service was rendered and I accept your company's policy. However, I thank the reception desk for immediately scheduling the appointment the same day. It was highly professional, including the update they followed up with. I commend you for that. Anyways, thanks for your immediate response. Much appreciated

Charged me $870 plus $106 travel to tell me my AC doesn't work. I knew that before they came out,…read morethen $6000 to replace it. Would not credit the me the new parts as once they open the box they consider them used. Then of course didn't leave me the (new/used) parts they replaced. More like theft than repair. Do yourself a favor and find someone else!