We purchased a vehicle in June of 2025. They offered to bring it to our home in Chattanooga which we thought was great initially, but 2 days later, they called and asked us to come to the dealership so they could correct a document and have resigned.. so 2 hours there and 2 hours back which negated the initial positive. We still do not have a title and registration as of January 2026. Our bank calls us daily regarding this. We have called the dealership dozens of times and get little to no information and are essentially told they will get the title and registration to us when they have it. We are on our 5th drive out tag which they never get to us before the previous expires and we have to request multiple times and have been pulled over 3 times for expired drive out tags. read more

Update to my last review to include pictures. Those tires were installed on Monday 08/11/25. Drove the truck home and parked it. 2 days later went to drive the truck and the right rear had a huge bulge in the side wall. I assumed I received a bad tire and called Tirerack for warranty replacement. That took until Monday the 18th to be shipped to another installer and mounted and balanced. (at this point I've been without my truck for 1 week). When I put the new tire on the truck I check all the other tires. They ALL had the same bulge in the sidewall. (pics will be added) One bad tire could happen (anything made by man) however 4 new tires with the same issue I find hard to believe. When I called Tirerack about it and sent them the pics they agreed that it wasn't a tire issue but an installer issue. So now I'me waiting for 3 more new tires to be delivered so I can get my truck back on the road again. ( Best case will be Monday 08/25/25 before that happens. I also noticed when I took the bad tires off the the left front lower shock mount was broken off and needs replacement. Shouldn't that have been caught when the truck was on the lift with the tires off? Just to make sure Dave Kirk personnel know do NOT call me as I have nothing to say to you about your service department. read more

Came in for service with a cylinder knocking not knowing much about mechanics. They told me I needed a whole new engine and I wouldn't make half way back to Arkansas on my road trip. Proceeded to try to sell me a truck to take advantage of my bad situation and gave me some horrible numbers that were a rip off. Turns out I was just low on oil... Made it back to Arkansas and have drove the truck thousands of miles without issue. Not sure how they sleep at night. read more

There are some experiences that warrant a lengthy review, because a simple 5 star rating doesn't convey the experience thoroughly. I have been searching for a particular vehicle and always came across one a day late and dollar short. However, a search during an occasional sweep allowed me to locate one within driving distance. I called Dave Kirk GMC and was greeted by a professional representative Jessica. She located the car for me, sent me a personal walk around video, and looked at special request areas for me. Amazing. I called back and put down a deposit to hold the vehicle. I was introduced to Nick Sayre at this point. And let me tell you, someone who has customer service to a science, it's this man. I felt like we have been friends since highschool (many many years ago). It's difficult to connect with someone like that instantly; he treated you like family. Like the ones you call because you want to (smile). Nick answered every question for me and answered questions I didn't think to have. Nick and I discussed the sale and came to a final price. Also, I sent Nick all my paperwork for my trade to initiate conversation and through professional negotiations, came to a great deal for my final out the door price. Fast forward to the next day, there were no surprises...actually one. Nick had the car through service, detailed, and in front with my name on the car! This wasn't a new car sale, mind you, this was a preowned sale. I was blown away. Very professional and friendly; like we've known each other this whole time. No surprises when I was introduced to finance and spoke with Travis, another professional with a great sense of humor. For the financial process, we all sometimes fear (or loathe) due to its complexity or dry event timeline; Travis made this process seamless and enjoyable. True master of his craft as well. During my discussions, I was introduced to Greg, the General Manager, and we discussed many items in length over my trade and my "new to me" purchase, he has had years of experience and ensured that I was taken care of by his team. During my purchase, I requested some non routine service to be performed (my own dime of course), due to my long drive back, I wanted some peace of mind. The vehicle didnt really need it, but I'm borderline OCD and wanted it anyway. I was introduced to Michael, service advisor, and requested maintenance history (to go along with my dealer provided carfax) and he eagerly obliged. Michael was also able to squeeze me in during his busy day with a "skeleton crew". Amazing customer service. I didn't mention all of this was from a phone conversation that started on a Friday afternoon that led into Saturday morning. All of this was completed overnight and I arrived at 0900 (3.5 hour drive) and was complete with my deal within the hour. The service I requested allowed me to leave early afternoon, and was extremely pleased. This is a true definition of customer service and family dealership. Hands down, this is where I would recommend to all my family and friends. We will be back and will advocate for this location to anyone and everyone asking for a recommended dealership. read more

Dave Kirk Chevrolet GMC - Auto Repair Near Me - Crossville, Tennessee

Was lied to from the start! You can't drive 235 miles on 10 hours charge! Attempted to trade this vehicle back to them and they offered $10,000 below what I paid, even after they lied to me so they could make a sale. I advise staying away from Dave Kirk! Took my business down the street to East Tennessee Ford where they helped me get out of the trap I fell in with Dave Kirk. Now I'm fighting with them to file paperwork that should have been filed over 2 months ago!!! read more

Took my 2004 chevy there for tuneup, chg. oil-trans.fl., and a few other items (over $1200)... well first thing, they broke the MAP sensor during tuneup and had to order another - meanwhile it's running like crap - idle rough, slamming into gear unless ya baby it, etc. Finally got the sensor and it's still running like $#!+ Took it to Smith Auto down the street as I thought the transmission was going out, who found that they left off the MAP sensor mounting bracket AND the bolt holding it to the intake ~ so there's this great sucking hole in the intake which was why all the poor performance. Transmission is fine... Another thing was to check out where the leaks were coming from - got a vague answer from Kirk guys the valve cover gasket, maybe the back one too but they couldn't verify that one ~ nope, the gasket 'leaks' were minor - the big leak was the oil pressure sending sensor was dripping oil like heck and they completely missed it - Smith Auto found it immediately and also noticed a heavily dripping coolant leak in a pipe that has O-ring worn out - the Kirk guys missed it too. Then there's the front end alignment - Kirk guys found the passenger side axle needed replaced, yet STILL did an alignment which wouldn't hold long and would have to be redone after replacing the axle (got Smith Auto to do that!) Lost faith in dealership service departments!!!!!!!!!!!!!! Take your car to Smith Auto instead ;-) read more

If I could give this dealer a MINUS 10 I would! I bought a classic 2002 Specialty Camaro. I knew when I bought it, it would need work. But, I never envisioned that Dave Kirk Chevrolet would not know how to fix a car! I have now spent $4,068 for them to supposedly find and fix the same problem! Add to buy one of the parts from eBay Motors because they could not find it. Additionally, I told the service writer several times to have the spare tire and all the exterior lights checked, since the four tires on the car were bad and I thought the spare was under the trunk. Silly me! They never checked either, or they would have discovered that the spare was not bad, it was non-existant! To make matters worse when I called Dave Kirk about the spare, the service writer made a JOKE that at least the car was running. I told him I had not driven it far enough to make sure of that. Well, HE not only made a bad joke, he was dead wrong! I got a flat near my home in one of the new tires I bought, purchased a spare from eBay motors and had AAA put the spare on. When I headed over to the tire shop about 35 miles from home to have the flat fixed after having AAA change out the flat I got 1/2 way there and again the dash lit up like a Christmas Tree. I literally limped back home and since the flat in the trunk of the Camaro is far too heavy for me to lift out, the dealer will have to send someone out to get it into my other car. Needless to say, I will be taking the Camaro to another shop in town and demanding at least a partial refund for the money spent for nothing, to say nothing of the almost 3-month down time in the shop. That makes THREE times in the shop for weeks on end for the same problem! read more

Dave Kirk Chevrolet GMC - Auto Repair Near Me - Crossville, Tennessee

I don't recommend wasting your time here! They lie to get you in the door then try and offer half what your trade books for and of course ask for a cash down payment when the sales event said specifically zero down and 4000$ over trade in value with no credit or good credit it's all a lie just to get you there to get your information then offer a ridiculous offer also the truck I was originally interested in was sold already just save yourself time and go somewhere that don't use the bait and switch tactics! read more

I wish I could give zero stars. I sold a 2023 GMC Canyon to Dave Kirk last Friday. Title in hand, gave them the vehicle and title and they said "Corporate" will have a check for me next Wednesday. In the meantime, they sold the truck on the following Tuesday, before paying me. r. Wednesday morning, after a couple texts with the intake salesman, I told them I would be coming later that day (4:30 pm) to get the check. No one told me it wasn't ready, they let me drive and show up without having the check. Of course I was angry, they didn't give a crap about my time or effort and I was the only person who had a right to be angry...they sold a vehicle they didn't pay for, and couldn't tell me when I would now get a check. Greg the manager only had the courage to tell me "it's out of my control, sorry". He did get frustrated with me because I was very angry and said some colorful things (you would too if someone was giving you the literal runaround for $46,000). He smugly walked away and said "I can cuss too" (why, what has he to be angry about, how much money was he not getting paid???). I told him I would be in the next morning at 9am for the check, he said "OK". He also said the GM was home sick and they had to send him checks to sign, of course which mine was NOT one of them. When I called the next morning, instead of showing up at 9am, I was told they have the check, but need 2 signatures and the other person who is to sign is out doing rounds at other dealers. No one mentioned 2 signatures the night before, and yet they still saw no urgency to get the second signature, again knowing I was going to be there at 9am! I told them I am coming at 1pm and they better have it or I am bringing the police....yeah I know, probably wouldn't happen but I was at my wits end, frustrated and very angry from their constant delays and lies. I did eventually get it that day after another trip. Do yourself a favor, avoid these folks at all costs. Horrible, just horrible. There is more to say but I am tired of this nonsense. Shame on them. read more

I got in a pretty bad wreck a little under two weeks ago and ended up totaling my car. Thankfully the lady who hit me had insurance and all was worked out in the end but the car shopping experience has been particularly stressful. Having only had two used cars in the past, I knew this time around I wanted to get a brand new one with a warranty, better gas mileage, and a few specific bells and whistles that would make me happy in the long run. I spent over a week searching for the right car and finally came across the one I wanted, but every dealership around me didn't satisfy me with their offers and inventory. Saturday night I was looking online, came across Dave Kirk, and they had the exact vehicle I was looking for. They got in touch with me about availability the very next business day and we hurried down to them to check the car out. They were super helpful and understood that I had been through a lot of stress lately, and especially with this being my first new car buying experience. I was so thankful for their help through it all. Needless to say, the car is in the driveway as I'm typing this and I couldn't be happier with my decision! Matt was our salesman and he was such an awesome guy all around, super informative and very kind. Everyone at the dealership was so happy to help however they could and have checked in with me already to make sure I'm happy with everything about my vehicle and experience overall. I highly recommend Dave Kirk Chevrolet GMC and their salesman Matt for a great car buying experience! read more

Dave Kirk Chevrolet GMC - 2024 Chevrolet Trailblazer ACTIV - Auto Repair Near Me - Crossville, Tennessee

This horrible company employs bait and switch tactics. Premotions are a lie to get people in the door and get thier personal information. Shady business practices and the use of promotional companys so they can pass the blame. People should avoid this place like the plague. Dealerships like Dave Kirk give reputable car dealers everywhere thier bad wrap. This company should be ashamed. read more

I do not recommend buying a car from this dealership. My fiancé and I have had a very bad experience with this dealership. Traded a vehicle in on may 8,2023 and have had multiple issues with not only mecahanical, electrical, but the dealership wrecked the vehicle while picking it up to service it and depreciated the value even further. However they did admit fault as they should have and made repairs as they should have but have had to get upset with them cause they continue to swap out her loaner car because they keep selling them. Not only is she a 3 time return customer but she and I both feel that because she is a woman they believe they can just push her around and take advantage of her. At this point I would trust a buy here pay here over this Chevy dealer read more

Went to buy a Buick but wanted to test ride one first. Salesman in the most rudest voice asks us just what are we trying to accomplish here? Soon as we got out of our car! WTH did he think we were doing there!? Wouldn't waste my time or money in this place. read more

If you if you choose to purchase a car from Kirk automotive, please don't get caught up in the scam of free oil changes without reading the fine print that you have to pay for other services to make that coupon worth anything just another deceptive sales practice read more

We had some rear quarter damage to a 2018 GMC 3500 HD DRW truck. Jason got us in very quickly and worked with our insurance company. Jason and his crew were able to get our truck back to us in less than a week which is critical as it is our only vehicle. The truck was repaired back to new and also fully detailed. We highly recommend them for body work. read more

Went out to my car after parking at Walmart. The bumper had been pulled askew. I tried to push it back in but to no avail. So I stopped by Dave Kirk Body Shop. They got it back in and added some glue while I waited. I asked what I owed them and they said nothing. Because of that kindness, they have a customer for life! read more

Received a letter in the mail about a recall notice for my daughters 06 cobalt. We have never had one problem with the car and my daughter loves it. The recall letter stated that the ignition switch is faulty and needs to be replaced. On 07/04/2018, Whenever my daughter went back to pick up her vehicle after the repair, none of the instrument panel worked. The speedometer, the RPM gauge, the gas gauge, nothing worked and all of the warning lights were on. The service manager told me it just a coincidence that it all stopped working and it was nothing that they did. The refused to repair it. Very disappointed in Dave Kirk automotive. read more

We just bought our new XT4 Cadillac from Nick at Dave Kirk Automotive! What a terrific experience dealing with friendly professional people. From the vehicle tour to the test drive to the final sale we were treated well. So far the follow up has been A+ too. I'm happy to recommend this dealership to anyone looking for a new GM car and for service on their vehicle. read more

Doing A Follow up I purchased a 2020 GMC Sierra 1500 which has Bridgestone Alenza Tires on it since Day 1 they hydroplane and slip in curves and I only have 7500 miles on them it sarted out with 22 miles and Dave Kirk GMC refuses to do anything about so beware of this dealer just about sales and no customer service Thanks. read more

Been looking for a used Corvette for awhile. Not a big fan of car dealerships but found this one a big exception to the rule. First they had a 2011 Vette reasonably priced, Had some questions about the car that Dave Kudder answered promptly. Drove the six hours the next day and they had the car out front. It was absolutely stunning. Went for an extended test drive with salesman Jason Reed. Upon returning he put together a deal I could not refuse. Waiting a short time for the completion of the paperwork met a guy outside who was very knowledgeable about Vettes. Turns out he was the owner of the dealership. Completed the deal with their finance manager Gibby Gibson who professionally walked me through the paperwork. Thanks to all of you. Job well done. read more

Even though the dealer posted an offer to contact me it never happened. I emailed and left a voicemail but still nothing. Be warned.

I've had my 2016 Cadillac ATS serviced at DK several times and everytime I bring it in for something, they find something else wrong or they fix something else. On one occasion, I had to bring it back 3 times before they could figure out what was wrong with it. This last time and it will be the last time, I had taken it in to check the brakes and they told me my back tires were bare. First, I have run flat tires. Second, the tires are 80k mile tires with only 30k miles on them. Third, everyone knows the back tires wear much slower than the front tires. Then, they told me the brakes are fine, but I need to replace a wheel hub on the front left. I told them to go ahead with the work because I needed to drive to Florida the next day. They said the noise from the tire was very pronounced so I said okay, but if the noise was still there after they fixed it - I would be very unhappy. Next, they told me they couldn't get the part in today so I'll have to bring it back tomorrow. Oh, I forgot I need to be in Florida tomorrow afternoon. Why couldn't they get the part from a Auto Parts store? I'm never taking my car back to Dave Kirk. Ever!! read more

I have to hand it to the service department. I came in last minute on a Saturday from an accident and they hooked me up with a loaner for the weekend til enterprise opened on Monday. Then when they looked at the vehicle they originally said the part wouldn't be here for 2 days but the service manager Kevin said that he would call around to try to get it sooner. At 330 on Monday they called me and said the they got the part and fixed it. They sent someone all the way to Knoxville to get the part and install it just to get me back on the road. I would recommend these outstanding people anytime. read more

I do not recommend Dave Kirk. My husband found a Ford F-150 for 19000 dollars from this dealership on cargurus.com and checked their website to make sure it was accurate. He went to look at it about thirty mins before closing last night to test drive it. He was very interested in it and was looking to purchase but was told it needed to be inspected on the next business day. My husband then checked and saw the same truck this morning on cargurus again. It, however, had jumped 5000 dollars in price. My husband called and was told that the man dealing with online listings had been fired and the price was incorrect and they would look into what the could do and call him back. They called him back but said they would not honor their original price that he would have paid the night before and that the price would remain at the new price. Therefore, they will not get our business. Very sketchy practice in my opinion. Oh, and the last photo shows where they Dave Kirk price was still more expensive than the 'regular' price because they screwed up when fixing their mistake. UPDATE: After being off their website for a day, they've added it back with a new regular price WAY above what they originally had, as shown in the last screenshot. They must have realized they could squeeze much more out of it when my husband showed up the day it went online originally... read more

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Watch out! Unless you ENJOY paying for diagnoses, go elsewhere. I recently took my vehicle to Dave Kirk for a recall, and also asked them to check out another service issue I was having. Though they told me that there would be a $100+ diagnosis fee, I naturally assumed that this fee would be applied to the repair if I decided to do it. That's pretty common, right? When I got my final bill, I was a bit taken aback to realize that they'd NOT applied the diagnostic fee to the repair. Nevertheless, I went back to them today when my dashboard light came on. This time I asked the question, and they told me that there WOULD be a charge to diagnose the problem and it WOULDN'T be applied to the repair. I really don't understand how they stay manage to stay in business with this kind of policy. I'll take my business elsewhere - likely to Knoxville. read more

We ran over a truck retread in the middle of HWY 40 and it ripped up several parts on Honda Civic. Stopped at Kirk Chevrolet and Scott Elmore helped us out. He got the car in the shop- checked it over, removed debris, and got us back on the road in short order (no charge!!!!!!!!!!)! A huge thank you to the staff at Kirk Automotive and Mr. Elmore for saving our vacation! read more

Went in with my new Silverado Z71 to have it leveled. (2" lift in the front to remove rake) service advisor told me they just did the same thing I wanted on dealership owner Dave Kirk's truck, but could not do it on my truck. Referred me to some trailer hitch place down the street that only does hitches.... Super weird. read more

Brandon is the absolute BEST. I was passing through Crossville, TN and needed an oil changed in my Dually truck. I called and they answered. I was literally out within 30 minutes. Everyone there is super friendly. The lounge area was nice, clean, and cozy. But what shocked me the most was a computer and printer in the lounge. I'm a HotShot "female" driver that stop into a lot of dealerships around the world to have my routine checkups for my truck, but I have never seen a location that truly thinks about their customers like this location. I had paperwork that needed to printed out from my email, and guess what, I was able to do so while having my vehicle serviced all at the same time with no additional fees lol. Not to mention "Coronavirus"not here baby Brandon made sure my truck was disinfected before leaving this location. I'm not hyping your head up with this long passage for fun. I really do mean that everyone there were scary Nice. Also truckers I had a 40 ft trailer (loaded) and was able to drop trailer at the location then my service. Keep It Up everyone @ Dave Kirk Automotive in Crossville TN. Hope to see you guys/gals again on my next run after I drop this load off in Utah. Thank You read more

For the first time in my life, against my better judgment I had decided to purchase a car off the internet. Dave Kirk Automotive is a large dealership, so I felt it was a safe transaction. I was wrong. Todd Reid told me the car was in immaculate condition. Apparently at Dave Kirk Automotive that means a blown motor and a transmission that wont shift to second gear. So as soon as I received the car I took it to a certified mechanic and got a disgustingly long list of problems. Todd Reid told me that it was not his problem and said thats what the car business is all about. Long story short it took 2 months, a lawyer, and the better business bureau to get only part of my money back. If you decide to purchase a car from Dave Kirk Automotive, please have your own mechanic inspect it. If Dave Kirk Automotive has ripped you off file a complaint at the Tennessee Better Business Bureau http://www.knoxville.bbb.org Also contact GM and complain http://www.gm.com/utilities/contact_us/contact.jsp?deep=form&community Please dont make the same mistake as me. read more

My 2017 Canyon was unfortunately damaged by someone else's negligence. Kirk Automotive was recommended by my insurance carrier and since the truck was purchased from Kirk, it only seemed logical to have their body shop handle the repairs to the two drivers side doors. After their third attempt to make the repairs, they finally got the two doors straight. No more dents or wrinkles. Problem now is the doors no longer match the rest of the truck color. The painter and the body shop foreman both agree the color does not match and the cause is there are too many coats of base and/or intermediate color on the doors. Well duh, if the doors would have been straightened correctly the first time, maybe the color would match. Now their solution is to repaint the two drivers side fenders in an attempt to "blend" the paint. read more

Jase is so courteous and always treats you like you're his only customer. He's not one of those service people that will try and take advantage and tell you something needs to be done on your vehicle when it doesn't. He's as 'honest as the day is long'. He explains everything in detail and makes sure you understand the work that was done on your vehicle. I will continue to bring my car to Jase & Dave Kirk GMC for service. read more