I can't say enough good things about this place. We had an odd issue with our RAM. Austin was great…read moreto work with and even asks for a follow-up call updating the results. I appreciated the care and concern.

Completely wasted two hours of my life. As a business owner I am busy. It is nearing the end of the…read moreyear, I need to buy a vehicle for my business. I called and specifically asked if a vehicle was avail, I was told that they verified that it was by Dalayna, that they would pull it up, and the internet Manager Chris, who called me to introduce himself said same. Low and behold as SOON as I sat down the salesman I met two seconds earlier says "Oh no, that one burned up on the showroom floor but I'll make it up to you". I am not going to mention his name as it is irrelevant to my experience. It was not his fault but I literally just met you and this is how you want this transaction to begin? As I sit here typing this, several hours later, it is still on the website. I worked for a dealership before, I know how the BS works. Apparently, if you want to play the whole, "oh no, thats not here but I got this one for you" game, then go ahead. Not the way I do business so you lost mine. Its 2024, not 1999, you need to do better.

Be careful getting a car here... they will let you leave with the vehicle and if financing falls…read morethrough and you have to return the vehicle they will find a reason to keep your down payment. They will not disclose that with you. It is not in the contract. They will charge you a "rental fee". The price of the rental fee will add up to your down payment. They are not honest people. The only way you get out of a rental fee is if you let them try to put you in a different car. They will also continue to run your credit after being asked to stop. If I could give them zero stars I would.

bought a vehicle off them they done a pretty big job that costed them a lot of money 5 months later…read moresame thing happens and wants me to pay 1100 bucks to fix it when I've only had it half year and only put 2400 miles I would do your home work people do not buy a car from here

I got my first car from him it last eight years not bad for a used 96 Eagle Vision I love that car…read moreplus Mr Scarlett is honest straight forward man I ever meet if I get enough money I'll buy another vehicle from him

From the owner: Thank you for visiting Scarlett's Auto Sales in Crossville TN. We are a family owned and operated…read moreused car dealer with over 30 years' experience in the automotive industry. Vicky and I have 3 goals for every customer, first goal is to provide our customers with a quality used car or truck that has been inspected and serviced with any necessary repair and service done before any car is ever sold, second we want the buying experience to be smooth and stress free with no high pressure sales tactics third service after the sale with extended warranty coverage and someone who truly cares about the customer and the vehicle after the sale. We have worked hard over the years to build a reputation of selling quality cars and trucks with great pricing and service after the sale. We have access to car financing options from local Credit Unions and Banks with rates as low as any lender in the country. Purchasing a vehicle is a long-term investment, and that's why we offer a variety of extended warranty coverage plans, from powertrain to premier coverage, for cars from 1 mile to 150 thousand miles. A large part of our business is finding customers the car they want and need, if you don't see your car in our inventory, stop by tell us about the car you need and let us find that car you.

Just called East Tennessee Ford. I was needing a new key for my 2015 Ford Focus. I spoke with the…read moreparts dept. and I got the shock of my life. To get a new Key, Just the key it is $290.00 plus tax. then I have to pay for the key to be cut and then I have to get it programed. I did not ask what the rest of the price was as I new I was not going to pay these morons that kind of money. I have had Fords all my life and i am in my 70's I can tell you this I would never buy a ford product and I sure will never buy from East Tennessee Ford. Second I would recommend everyone find another dealer to deal with. John Jamestown Tn.

Went to get my explorer tccm updated after fixing front axle disconnect and was told it was $200…read moreand would be a quick fix. Reluctantly agree to this crazy price and after waiting 2 hours they brought my car back and fixed nothing. The service person(Thomas Williams) had no idea what I was talking about and just led me on. Such a simple fix and they screwed me. Do not go here for service. EVER Still need to get my car fixed.

We purchased a vehicle in June of 2025. They offered to bring it to our home in Chattanooga which…read morewe thought was great initially, but 2 days later, they called and asked us to come to the dealership so they could correct a document and have resigned.. so 2 hours there and 2 hours back which negated the initial positive. We still do not have a title and registration as of January 2026. Our bank calls us daily regarding this. We have called the dealership dozens of times and get little to no information and are essentially told they will get the title and registration to us when they have it. We are on our 5th drive out tag which they never get to us before the previous expires and we have to request multiple times and have been pulled over 3 times for expired drive out tags.

Update to my last review to include pictures. Those tires were installed on Monday 08/11/25. Drove…read morethe truck home and parked it. 2 days later went to drive the truck and the right rear had a huge bulge in the side wall. I assumed I received a bad tire and called Tirerack for warranty replacement. That took until Monday the 18th to be shipped to another installer and mounted and balanced. (at this point I've been without my truck for 1 week). When I put the new tire on the truck I check all the other tires. They ALL had the same bulge in the sidewall. (pics will be added) One bad tire could happen (anything made by man) however 4 new tires with the same issue I find hard to believe. When I called Tirerack about it and sent them the pics they agreed that it wasn't a tire issue but an installer issue. So now I'me waiting for 3 more new tires to be delivered so I can get my truck back on the road again. ( Best case will be Monday 08/25/25 before that happens. I also noticed when I took the bad tires off the the left front lower shock mount was broken off and needs replacement. Shouldn't that have been caught when the truck was on the lift with the tires off? Just to make sure Dave Kirk personnel know do NOT call me as I have nothing to say to you about your service department.

These guys really helped me and my wife when we lost our car in an accident. Kyle and Pete where…read morevery kind and accommodating to us. They gave us a really good deal on our car and where very patient when our bank was been less than helpful when we tried to finance through them. Go check them out if you get a chance. Probably the most stress free experience buying a car I've ever had in all honesty.

They will lowball you on your trade in and expect you to pay full price for a vehicle that they…read moreown. They do not know what making a "deal" means! I would sooner recommend that you buy a car from Walmart!

I bought a 2010 Hyundai sonata on June 14 2024. A few hours after I had the vehicle I noticed the…read morefuel gauge was going from empty to full erratically. Two days after I had the vehicle the thermostat gauge was showing that the vehicle was running hot. I took it to a mechanic that Airport motors referred me to and I was told the car needed a new cluster and that he couldn't find one. I found out from another mechanic that the Hyundai dealership has to replace the cluster or the vehicle will go into theft mode and not start. Also the ESC off light is always on, I was told by the person that sold me the vehicle at airport motors that the electric control system off light would not affect anything. That was a flat out lie. The ESC goes to the antilock brakes and if I turn too hard the brakes lock up on me when I'm driving down the road and it's very scary and dangerous. Mr. Parham at airport motors knew I have a nine year old child and sold me this vehicle and knowingly lied about everything that is wrong with it. The antilock brakes locking up on me when I'm driving down the road with a nine year old child and the salesman knowingly sold me the vehicle like that should be an attempted murder charge. He should be criminally charged with attempted murder. Also the fuze to the cluster is super glued inside the fuze box. I was going to try and take it to the Hyundai dealership and get the cluster and ESC short fixed but since I told them that that it was sold to me with the fuze super glued into the fuzebox Hyundai will not even schedule a maintenance on the vehicle. The check engine light came on two weeks after buying the vehicle and the fuel pump sensor is fried. Now the gas gauge doesn't do anything but sit on empty. When I confronted airport motors about the vehicle they denied anything being wrong with and claimed the car had been in the family since it was purchased in 2010. That was also a lie .If the vehicle had been in his family for 24 years how could he not know all the things wrong with it. This place is owned and managed by criminals who will do and say anything to make a buck. They refuse to help me with any of the issues and continue to lie and say that they know nothing was wrong with the car when I purchased it. I've had the car 29 days now and I am just out 2700 dollars. Also I did a Carfax report on the vin number and it came back that there were two recalls from 2013 that had never been resolved. I hope airport motors gets shut down before they sale something that kills someone. I honestly don't know how they are still selling vehicles without going to prison.

bad service do not take your car to that shop he ruined $600.00 worth of rear end gears for my jeep…read moreand charger my $400.00 labor i had to take my jeep to another shop to get the work done he is not a good mechanic take your car some where else