I would strongly recommend getting a second opinion before approving major repairs…read more I brought my 2021 GMC Yukon AT4 to Davenport GMC with a drivability issue just before my extended warranty expired. After their diagnosis, I was told the transmission needed to be replaced, and that repair was completed. The problem was still there immediately after I got the vehicle back. I was told to drive it for a "learning period," which I did, but nothing changed. After multiple return visits, I was then told the issue is now the engine and that it needs to be replaced. This all happened right after the warranty expired. At this point, the original problem has never been fixed, even after a major repair was done based on their diagnosis. Communication has also been an issue. I was told to contact the warranty company myself, but they confirmed that claims must be handled by the dealership and had no record of proper communication from them. The service manager, Chris, has been my main point of contact, and I've received inconsistent information throughout the process. I also had difficulty getting responses from upper management when trying to escalate.

Review for Davenport Auto Park in Rocky Mount, NC…read more I am deeply disappointed with how Davenport Auto Park handled my late husband's vehicle. After his passing, I contacted the dealership on August 9, 12, and 13, 2022, asking for the return of his GMC truck. I was told the vehicle had already been sold. However, sales records indicate the truck did not leave Rocky Mount until September 2022, long after my requests On August 9, 2022. I also have documentation showing that a power of attorney used in the transaction was voided by Cheryl Spruill, the dealership's title worker. Despite my requests, the dealership refused to return the vehicle. Matt Joyner, the sales manager, shifted blame onto the fact that I had legal representation, though I never disclosed my attorney's identity. As a company that promotes Christian values, I expected better integrity and compassion during such a sensitive time. Unfortunately, my experience left me feeling disregarded and mistreated. God Bless.

Adam Coleman is the best of the best he made sure he got me right and happy and satisfied left wit…read moremy future dream called and now im so blessed and to be stressed me and my baby girl loves it yall please if u need a car dont get a cash go head amd make them payments ask for Adam and Adam only you wont be disappointed I promise you....

My husband and I were assisted by LaKeysha Jacobs. She was very personable and professional. She…read morewas addressed all of our questions and concerns. We would definitely ask for her to help us on our next visit.

Trey Turner is the GM and he SUCKS!…read more It was bad enough they sold me a Lexus where I couldn't even use the map since it was from Canada. Now.I find out they didn't even give me a tire lock and want me to BUY one! STAY AWAY FROM THIS DEALERSHIP BECAUSE YOU WILL GET SCREWED!!

Ask for Jackie! She is incredibly responsive and kind. She does not push you to do something you…read morearen't comfortable with and she is the reason I have my 4Runner today! loved working with the team! Highly recommend.

I would strongly recommend getting a second opinion before approving major repairs…read more I brought my 2021 GMC Yukon AT4 to Davenport GMC with a drivability issue just before my extended warranty expired. After their diagnosis, I was told the transmission needed to be replaced, and that repair was completed. The problem was still there immediately after I got the vehicle back. I was told to drive it for a "learning period," which I did, but nothing changed. After multiple return visits, I was then told the issue is now the engine and that it needs to be replaced. This all happened right after the warranty expired. At this point, the original problem has never been fixed, even after a major repair was done based on their diagnosis. Communication has also been an issue. I was told to contact the warranty company myself, but they confirmed that claims must be handled by the dealership and had no record of proper communication from them. The service manager, Chris, has been my main point of contact, and I've received inconsistent information throughout the process. I also had difficulty getting responses from upper management when trying to escalate.

Just purchased a new 2019 GMC Truck from Matt at Davenport GMC. What a great and honest…read moredealership!!!!! I shopped around at several dealers and they all wanted to rip me off with over inflated pricing, but not at this dealership. If you in the market for a new car I highly recommend Matt at this dealership!!! AAAAA++++++++++ Thanks Tom H

It beats the hour drive anywhere else. Under old management this wasn't just a low producing and…read morepoorly run dealership, it was a hostile work environment also. Now under new management and allegedly, new ownership, I can only hope the business flourishes so I can continue to have a close resource for my Jeep. The staff in service are great, and the ladies in the office are the best.

Great spot. Always the best service. We first visited them when we were broken down, and now it's…read morethe only place we visti when in the area. We traveled a long way to purchase this time.

I visited the dodge rocky mount location for a service on my vehicle for the first time because…read moreit's closer in proximity to me than raleigh. Unfortunately upon my first visit I caught the service center doubling the cost of filter. I cannot recommend this place and I warn you to not go if you do not want to get taken advantage of.

Great service to my car several times! They are always nice and friendly gentlemen. I would…read morerecommend them!!

My purchase journey began on a rainy Saturday afternoon- My appearance was disheveled although I…read morewasn't wearing a bonnet or pajamas; I certainly didn't look prepared to conduct business! I was adamant about what I intended to purchase- I was buying a truck not being SOLD a truck - huge difference! the ability to handle the vast majority of the transaction remotely, furnishing the required documents electronically allowed me to control the flow of the deal; once I received bank approval it was simply time to pick up my vehcile. . SWEET! Zachary- Dawayne- and Seth - TRUE ROCK STARS! A few minor suggestions- Remember to offer your guest water/ coffee/ etc. while they wait and conduct business. I'm giving my experience 4.5 stars because I didnt get coffee! HAHAH but a bonus 5.5 stars because being KIND to your fellow humans regardless to their physical appearance, will award you not only a new CLIENT but an advocate with the means and resources to promote and bring new business! JOB WELL DONE TEAM! 2025 WHITE FORD :)

The car buying process can be stressful. However, working with Brandon was a pleasure, as he…read moreexhibited professionalism and catered to my needs. The staff ensured a seamless car buying experience.