Rocky Mount Toyota is easily the best car dealership I have ever, or will ever, come in contact with. When our Volvo broke down while driving from Florida to Virginia on interstate 95, they were the closest repair shop that agreed to take a look at the car. We were stranded on the highway in the July heat and it was 15 minutes before close, when Amanda, after hearing what our situation was, came to pick us up from the side of the road in her own personal vehicle. The rentals department stayed late to make sure we were taken care of, and we were able to continue our trip in a beautiful 2018 Camry rental that drives like a dream. When we requested that we return the rental and pick up our fixed car that following Sunday (when the dealership is closed), Amanda offered to meet us on her day off to make sure the process went smoothly. Amanda was our saving grace and we will forever be in her debt for going out of her way to help us in our time of need. From top to bottom, this business is full of wonderful people who have truly restored my faith in humanity. I will be shouting from the rooftops how amazing this dealership is for the rest of my life!! read more

If you are interested in renting a vehicle because you saw this place come up in your Google search...Skip this place! Not only did I complete the form for someone to reach out but I also called the following day and left a voicemail for Tiffany. No response back and called the next day which I got transferred to sales, when I asked if she was available the person advised she wasn't in her office. Ok cool, so I asked if someone else could help me. Got transferred to sales rep named Josh. He advised she also wasnt in her office, even after I asked if management could take my message. He advised he would give my info to Tiffany. I get things happen and people might be out of the office but I mean really?! absolutely no one could assist me other than her. Please invest in more inhouse training other than relying on just one person. Go to Hubert Vester Toyota for your car rental needs, Danielle took care of me and returned my call. read more

Trey Turner is the GM and he SUCKS! It was bad enough they sold me a Lexus where I couldn't even use the map since it was from Canada. Now.I find out they didn't even give me a tire lock and want me to BUY one! STAY AWAY FROM THIS DEALERSHIP BECAUSE YOU WILL GET SCREWED!! read more

Ask for Jackie! She is incredibly responsive and kind. She does not push you to do something you aren't comfortable with and she is the reason I have my 4Runner today! loved working with the team! Highly recommend. read more

We bought a used car there and the car is great but I want to say that the Powertrain Warranty they issued with the vehicle is administered by a company that is VERY PICKY about maintenance. You have to get every oil change and air filter change on time every time and keep records of it all. In all honesty, Total Warranty Services did make an exception once but after that, the warranty is now useless because of one delayed oil change. I remembered to bring the car back after 7 years for the inspection, but I shouldn't have bothered. Love the car, but disappointed in the warranty. read more

Had an issue with my Highlander on way from SC to NJ. Looked up nearest Toyota dealership and pulled in unannounced at 8:15am. Staff could not have been kinder. Service Manager Jim welcomed us and got someone to work on car. We were on our way within an hour. Fantastic service Team!! Thanks very much! read more

One person was pushy. I called and scheduled an appointment to view a vehicle. I asked the salesman to have the best price ready for me. We walked around and looked at other vehicles. There were two we were interested in. I asked him to put together the best numbers on them. Six days later and still haven't received their price they said they would put together. Did finally get a text message to say that one sold and they were sending the numbers on the other. They do not care about the person setting in front of them and getting them the best deal. They string you along tring to make sure they're sent any other customers that will pay more. I would deffentlynot recommend them. Which I could give less then one star. They don't deserve that. read more

They're asking Capstone (or at least 1794 or TRD Pro) prices for an SR5 Tundra. Website ( https://www.cartermyersautomotive.com/new/Toyota/2024-Toyota-Tundra-cf1c6eecac184ce726d339663016daf7.htm ) lists it at $58,293. Imagine my shock when Mike Mace (maybe it was Brian Mace?), whom I was told was the sales manager, comes out with the offer sheet at $72K. Sure it's got a lift (but it's not even an oem TRD lift kit)... it's a $1,600 Rough Country lift and MAYBE $4,000 worth of aftermarket wheels & tires. He probably ordered it off ExtremeTerrain.com for a grand total of $6,000. Sorry fella, but that's not a $72K truck. Mike gets an attitude when I asked him if the lift and wheels/tires were optional. He says, well they're already on the truck, of course they're not optional and I point out their very own website says, "Price includes non-optional dealer installed accessories." and he balls up the paperwork in my face and says, "we're done here." and goes to hide in his office. Terrible customer service. Do yourself a favor and go down to Wilson and see Hubert Vester. I wound up buying the SAME TRUCK (minus lift & tires) for $50K out the door. I can spend my own $6K to add a lift and tires myself and I'll still end up $16,000 cheaper than CMA. What a rip off. Good luck moving it off the lot. And I truly feel sorry for the sucker that spends $72K on that truck. read more

From contacted Amanda Simpson and her manager Kerry at Rocky Mount Toyota, to pick up my dream car, which only took me less than 3 weeks. I have been searching for my dream car even putting in deposits at different dealerships since October last year, but nothing heard back. Spoken to many dealerships before Rocky Mount Toyota, and most of them added ridiculous "market adjustment prices from 2k-10k. Or push me to come into stores before they are willing to talk to me about the price. Some salesmen even the managers are SO RUDE and told me on the phone - they do not need to discuss with me if I want to ask to lower the price because the car I want is in high demand. Rocky Mount is only a few dealerships straightforward with their price, and willing to work with me regarding all the packages, upgrades, discounts, and interest rate. No BS, very transparent. Amanda and her manager Kerry not just there to sell me a car, they cared and were willing to work with me and patiently answered all my questions. I am very happy with my car-buying process and will definitely recommend it to my family and friends and I will go back there in the future. read more

Discriminatory Sales Practices & Cunning Financing Process. Used to drive 2hours to service my Venza 2021 I purchased there 3 years ago. But I can gladly confirm that they lost my business and I will spread the word so they lose even more businesses. How you cannot finance a car that they did some after market modifications to ? They will not submit your credit application to all lenders as it's stated on the application form. They approved the car loan for the car value before tune up. And are asking you to put a down payment of the amount of they spent to tune up the car. they "spent" $14k for lifting the car up by 2" and for adding pro tro side steps. Yeah right ? My wife has a very good credit score and also work as finance manager for the federal government. Myself I am linguist that works with the military and civilians wishing to enlist. Not to brag but to make a point about our financial wellbeing. We know for a fact we are credit worthy because we just got a house mortgage that is 4x more than the car we wanted to get. Not to mention that we own 2 cars at this time and wanted to trade in the Venza and upgrade to the Land Cruiser . Yet we heard comments like :"she only make $5800-$6000 monthly" , from their so called salesmen. Yes they refused to run her credit through other lenders but theirs. And she still got approved with a 6% interest rate through their lender. But like we suspected they did discriminate against us and blocked the transaction with misleading statements. Their car market value was $58K when the average price for that same "Land Cruiser 2025" is around $65k- $75k. They claimed the bank will approve only 120% of the car value. Another lie banks approves up to 140% actually. Before we even got them to run the application they advised banks will not approve new cars but used ones. Another fat lie. They stated the after tune up value comes to $79k at first then that number went to $72K. 140% of either still get my wife eligible yet they refused to submit her loan application to other lenders but their in home. Also the unprofessional sale manager was making despising facial expressions toward my wife. They didn't only lose my business but they will surely will be hearing from my attorneys very very soon. As everything has been documented and well sorted. You are going to explain yourself to a federal judge. You done messed with the wrong family. read more

Rocky Mount Toyota 15 hours ago my wife and I were looking a vehicle with more room for our two kids and another on the way. We found a 2023 Sienna XLE on CarGurus located at Rocky Mount Toyota. Went it and spoke to Logan Bailey who allowed us to look at the vehicle. Purchase price of $42,999 was shown to my wife and I. Logan asked if we were financing with them or an outside source, and that the price would go up $1,000 if we did not finance through the dealer. We decided to use the dealer's financing. Logan looked at our trade in and said he used KBB Instant Cash offer to value our trade in. One of the sales managers, Bill, sat down with us and went over the numbers. The trade in value was still what KBB Instant Offer showed. I told Bill we had taken our Explorer to the Rocky Mount Ram dealer the night before and were offered $2,200 more. He said there was not any more he could do regarding our trade in. He was very adamant that's all he would give us for the trade in. My wife and I left and came back to the dealership and decided to go ahead with the purchase. I told Logan and Bill I was putting $16,500 on the Sienna. While speaking to Bill I asked if the Sienna was new or used since it had so low miles. He said it had never been registered and was classified as new because the dealership had been using it as a loaner vehicle. Logan ran the numbers with our trade in, down payment, and purchase price of $42,999. We agreed to the price and monthly payments. We step into the finance office of Rammi Shaehadeh and "discussed" the paperwork. The finance guy flipped through all the paperwork and barely explained anything. He started telling us how we needed an additional warranty because the computers in the Toyotas were notorious for breaking and they ranged from $4,000-6,000. After his sales pitch I asked how much the extra warranty would all cost and he said "less than $20 extra a payment". Never gave a whole dollar amount, and just broke it down into an extra $20 every month. When asked again he said we wouldn't even notice it a month. $20 times 72 months is $1,440. We reluctantly agreed because we did not want an expensive repair right after the Toyota factory warranty expired. We opted for GAP Insurance at $750. After signing on the iPad the finance officer tried to validate our loan with the lender but there was an issue regarding the term length. He got that straight and printed off our signed documents and folded them and put in an envelope. Shook hands and we walked to our "NEW" Sienna. We get home and show my mother, who is a certified accountant, the Sienna and she looked over the documents we signed. Rocky Mount Toyota had the correct purchase price on the co-signed document but raised the price of the Sienna on one document by $1,000, and another document by $2,000 over the advertised price of $42,999. We used their financing and they still managed to snake in more money for themselves WITHOUT OUR KNOWLEDGE. Additional charges we were not made aware of included $150 LoJack, included the "$20 a payment" warranty which really cost $4,325 and an additional $750 charge for "Total Warranty Service", $199 for Kornerstone, $698 for Nanocure Protection, $1,099 for "Tire and Wheel Protection (which requires two keys be received at delivery that we did not receive), $1,400 in "Other We Owes". Rocky Mount Toyota ripped me off on my trade in and then managed to rack up over $8,000 in charges that were not made aware to us. NEVER DO BUSINESS WITH THESE PEOPLE. read more

See all

Great and professional staff. The general manager is very professional and easy to communicate with.

My salesman, Ro was very professional and courteous. If you shop there, I would recommend asking for him Unfortunately, I wasn't told the "new" truck I was test driving to purchase had 2300 miles on it, showed signs of wear-damaged seats, rust, scratches, and was a test bed for accessories. The tires installed dragged against the fender flares-one would think the truck would have been tested before given to a customer What is sad is that it was a beautiful truck-but the trust with the dealership is just not there. read more

See all

As a dealership they are great but as a service center they SUCK. I have waited for 2 hours for an oil change. While waiting for my oil change I saw the people in the service department throwing a ball around and playing. Really people. I don't have time to waste when I'm at work like that. read more

I bought a 2020 Corolla from them and traded a 2018 Corolla in the biggest mistake ever I was told when I purchased the car that it would be paid off in 3 years to so I made the mistake of believing what they said I really wished I had seen these reviews before and had more knowledge of how car sales work the manager the sales team at this location is horrible I will never buy another car from here ever this was an extra disappointment that was not needed I ended up with a three year lease and ended up being out of about $20000 the car is terrible and drives horrible I really wish I never went there but they the sales people at Toyota will do this ridiculous behavior to someone who has power that can get stuff done and they will be accountable. For your own sake never do business here ever. read more

"Premium safety package" Scam We were interested in and test drove a corolla. When it came down to talking price, the sales manager (I wish I remembered his name) showed us the breakdown in price. It included a $1,600 price for a "premium safety package". I asked MULTIPLE times to clarify if this was optional or mandatory. This package included some app that puts a tracker on your vehicle and other worthless add on's. The sales manager repeatedly told me that it was not optional and is, in fact, a mandatory additional cost. We told them that is a deal breaker for us and we ended up leaving. I posted a Google review about this experience. The next day, the general manager of the dealership then calls me and tells me that safety package was not mandatory and is optional!!! They must have saw my negative review and wanted to try to explain themselves. The dealership then responded to my review and said something about how I wanted the extra premium safety package and that they couldn't accept my "offer" of it being included free of charge. COMPLETE BS. We were very clear about not being interested in the package or the extra charge. They obviously were trying to cover their butt and make it seem like there was a misunderstanding. So that they had some sort of explanation for the bad review. They tried to scam us out of $1,600 after driving an hour and a half to give them business! Sorry for the rant, but this dealership and their sales managers are SCAM ARTISTS. read more

I had a wonderful experience today leasing my 2020 Toyota Corolla. they had a great selection of new and used cars and very friendly costumer service from every team member I came in contact with. Anna Furgason was the sales woman who assisted me during the process of selling my car and getting the new one. she was very knowledgeable and helped me with all the questions I had, plus she was very down to earth and sweet. I will definitely be recommending Rocky Mount Toyota, and Anna to everyone I know with car buying needs. read more

CMA's Rocky Mount Toyota - Car Dealers Near Me - Rocky Mount, North Carolina

See all

I bought my new car from here and I had a great experience. All the staff here is amazing. They have a nice dealership with a big selection of Toyota's. New and used. They Toyota care and warranties are like no other. They have a lifetime unlimited mile for new cars, and 2 year service plan. Toyota care is pretty cool too. I'm new to Toyota's and I must say I'm happy with it!!!! read more

I hardly ever post reviews, but this has got to be the worst dealership I have ever dealt with. I live out of state and was ready to buy a used vehicle they had for sale and was even going to drive from out of state to pick it up. Zachary Perry and Kerry Mitchell were a joke for salesman, they gave me some info on the vehicle but would never respond back to me, I would call over and over and they would tell me they are busy with costumers and sorry they can call me back later. I am a paying customer and was ready to buy the vehicle in cash, I actually tried calling the manager of the place and even he didn't answer his phone, he also had no way to leave a voicemail because it was full. I'm thinking how can a manager not be ready to receive phone calls or voicemails, what kind of people are at this dealership lol, it's like i was begging them to buy the car. I called about this vehicle for over 2 weeks and every single time there was an excuse as to why they couldn't respond to me. I thought maybe because I was out of state they are not taking me seriously? maybe it was more work for them and they didn't wanna deal with it? The reviews on here are mostly good and I have no idea how, I called more and more people at rocky mount toyota and they struggled finding the car, finding a salesman for me to talk to, finding a manager, anything, I felt like I was taking crazy pills or like I was in an alternate universe where you beg to buy a car with your money and intelligence is frowned upon in this dimension. I was so worried i actually looked up Rocky Mount, North Carolina to see what kind of place is this. In all comments I hear people that have lived there, been there, or are from North Carolina say that it is the arm pit of the state. Others stated people have been severely unmotivated for generations and the wrong people are having babies, I heard people talk about that it is the ghetto where people care about 23 inch rims more than groceries, where nobody knows how to prioritize anything. Most people are looking for a way out, are unmotivated, bored, and that it is full of crime and run down neighborhoods. I heard many people call it Crime mount, North Carolina and talked about intelligence is not a thing in the town, and it's been that way for generations, just lazy, unmotivated, unintelligent. I heard others say since the 80s businesses left there because of how awful it has become and that it used to be such a great place. I began to actually feel bad for the people of Rocky Mount and realized that it's not the dealerships fault, the salesman that refuse to sell or put any effort in, the manager without a way to call or the guy at the desk not knowing how to find a vehicle for sale that I'm describing, it's not their fault, they are just victims and the product of generations of people that should not be having kids. I don't feel mad anymore about it, it's simply just how it is for these poor folks in Rocky Mount. read more

This dealership is by far the worst I've ever dealt with in over 20 years! The management are dishonest, disrespectful and crooks to say the least. Once they've made their money, you will be considered as an inferior person to them. They will blatantly lie to your face just to make the sell. If you value honesty and can't stand a crooked liar, don't waste your time at Rocky Mount Toyota! You will thank yourself later! read more

Thought going in for a oil change would be simple, Wrong!! My vehicle is on synthetic oil so thats what I requested for the appointment. Then at checkout they charged me for a regular oil change. I said there must be an issue what did Toyota do to my car? With out my permission the dealership decided to switch my vehicle to a synthetic/ oil blend. Which is lower Quality & not what i asked for. So this dealership likes to rip you off with Inferior products and cheap switches with no notice. I will never go there again. I feel like they Took advantage of my trust and broke it since they didn't do the simple task of an oil change correctly with the proper oil my vehicle has been on. DONT GET RIPPED OFF & LIED TO LIKE ME- GO ANYWHERE ELSE, EVEN GREENVILLE IF YOU HAVE TO! read more

On Saturday, January 7th, 2023 my husband & I went to Rocky Mount Toyota to trade my vehicle in for a Jeep Wrangler in the used car lot. William Pittman was our salesman & the purchasing process went as expected. When signing all the paperwork, Anna Furgason, offered us multiple options for warranties. We declined the coverages because we have previously had issues with things being covered with these types of warranties. We absolutely understand we chose NOT to purchase an extended warranty. When I left, Mr. Pittman told me he would call me to come back in the upcoming Friday to have an additional key made for the Jeep as that was when their key cutting person would be in again. Drove home from the dealership. A total of NINE miles. When I arrived home I realized I had forgotten the Carfax paperwork behind so I sent an email to Mr. Pittman asking him to hold on to it until I came back in. A bit later, I needed to run to the store. Got in the Jeep, put it in Reverse, backed up about 10ft and the CHECK ENGINE light came on. Not terribly alarming assuming Toyota serviced it before selling it, we were hopeful it was something simple. I emailed Mr. Pittman again that evening & explained what happened & simply asked if we could come in & have the code read on their machine to see what it was. I received no reply until Tuesday & he only replied to the email re: the Carfax & let me know it would be on his desk. My husband purchased a code reader by this time but had to go out of town for work travels. I assumed Mr. Pittman & I would discuss the Check Engine issue when I was in on Friday to get the key made. EXCEPT--Friday morning I woke up to an email for my Carfax report & got no phone call to come in and get the key made. When my husband returned home on the 18th he was able to get under the hood & take a look. It was then that we discovered the Jeep had a lot more issues that their service department should have seen if they serviced it like they claim. There was a zip strip holding the wires to the coil pack, 3 bolts were missing from the intake mounting brackets & 2 others were loose. At this point, I sent an email to their GM explaining the situation we were in after driving the vehicle only 9 miles & asking what options or help could they offer. He wanted the Jeep brought back to look at but it was apart in our carport so I asked him to call my husband to discuss it but he did not. Instead, I received a call from Anna Furgason and Mr. Pittman offering me a warranty to purchase but that it would NOT cover the current issue if we did. I declined the $4000+ option & explained again that this vehicle only went 9 miles from their dealership. I said I would wait to hear back from Tre, the GM, whom I had emailed after that call to let him know that it was shameful that they didn't stand behind a vehicle they sold after only driving it NINE miles. His reply to that was to offer a 50/50 split of the costs but insisted the Jeep be there the following AM to diagnose & so that "no more damage" is done. I emailed him back to let him know that my husband could complete the work for way less than what he would charge me for 1/2 & that the Jeep was apart in the carport & I had a dentist appointment in the morning. The sudden urgency expected of me after I patiently waited for 11 days & not hearing a thing back from my salesman was unnecessary. The GM never replied after that & absolutely NOTHING was done for us. Never even got the 2nd key. So if you are looking to purchase a used vehicle, I would DEFINITELY steer clear of this dealership. ZERO integrity. The Jeep ended up needing a whole new head cylinder & I have zero doubts after looking back on the entirety of the experience that they were very much aware of that. I heard absolutely NOTHING more from anyone. Even a phone call just to see if we got it running or to find out what it ended up needing would have shown some sort of integrity and kept me from writing this review, but they lack even the basics of courtesy. Buy elsewhere. read more

Went there last week to sell my car, had a $5000+ cash offer from kbb.com. Gentleman checked out my car, even test drove it. Their offer was $4000, found out he went into Kbb and blatantly lied to get a lower offer. He put in my bumper, quarter panel and trunk had previous body work and paint job. The car had never been in an accident, had the original paint on car with no fading or chipping. Said the car needed four tires and the tires only needed rotating. Guess he thought I would not find out but I have a Kbb account and everything was sent to my email address. How many other people have they did this too? read more

We came looking for an SUV. Haven't sealed the deal yet but Mrs. Amanda and Marcus are excellent. The staff here greet you on the lot and at the door. They make sure your ok. Offer water and coffee. Marcus has been straightforward. We have been car shopping for about 3 weeks. This has been the best experience thus far. I would definitely recommend Rocky Mount Toyota. (Mind you, we haven't even sealed the deal yet) read more

I am a strong believer in Toyota. I purchased my Prius in Raleigh and continue to get the maintenance done there. The service is exceptional and the facility is worth the drive. When pulling into the parking lot I really did not know where to park my car, the service center was not clearly identified. I had a recall on my car that should take forty-five minutes so I decided to wait. The facility is not adequate for what I would expect from a certified Toyota dealership. It seems very dirty and very outdated. When I asked for them to wash my car after the service they told me I had to call ahead and add that to my appointment. I feel any service a car wash should be standard. All in all I will never come back to this dealership and service center if I don't have to. read more

Was told 3 times the price of a oil change, twice on the phone and once in person of 69.99 but as I go to pay it's now $90 then get told of some additional charge no one mentioned, if this is how they treat customers then I'll just do the work myself and avoid being lied to and ripped off. read more

I thought I was going to be able to give this place a better review but oh well. I will first start off by saying this place will straight up LIE TO YOUR FACE. I saw a car that I was very interested in, emailed them to let them know and within minutes I received a call from the company and we talked more. While on the phone the manager told me I could gone ahead and fill out the credit application which I did and I even scheduled a test drive for the next day. Later this same day I received a email from Jackie stating how she was excited to meet the following day and if I had any questions she would be the main person to ask. OK SO THEY HAVE ALL MY INFORMATION, FILLED OUT THE CREDIT APPLICATION, AND WAS COMING TO TEST DRIVE THE CAR. With that being said the car should have been ''RESERVED'' LIKE OTHER DEALERSHIPS DO. This whole time the never had a problem emailing, texting or calling my phone. All this happen on 11-14-2022. The following day 11-15-2022 at 4pm is the day that I am suppose to come to check the car out well I receive a TEXT MESSAGE NOT A CALL BUT A TEXT THROUGH THE PHONE. The message stated that the car that I was interested in that we literally had just talked about the day before and did a credit report on had been sold. If you had no intentions on reserving the car like EVERY OTHER DEALER DOES than you shouldn't get eh customer to fill out the credit information then. THIS PLACE JUST WANTS YOUR MONEY POINT BLANK PERIOD. They have no respect for the customers that have did what they was suppose to do, like what was the point in setting everything up just for you not to hold it for the person coming to see it. GO TO A PLACE WHERE MONEY IS NOT THE ONLY THING ON THERE MIND BUT ALSO ON HOW THEY ARE TREATING THERE CUSTOMERS. ALSO LOOK AT THIS INVENTORY GOOD, SEEMS FISHY SINCE THEY HAVE ALL THESE NEWER YEAR CARS BUT NOBODY IS BUYING!! (LEMONS) read more

On Saturday, January 7th, 2023 my husband and I went to Rocky Mount Toyota to trade my vehicle in for a Jeep Wrangler in the used car lot. William Pittman was our salesman and the purchasing process went as expected. When signing all the paperwork, Anna Furgason, offered us multiple options for warranties. We declined the coverages because we have previously had issues with things being covered with these types of warranties. We absolutely understand we chose NOT to purchase an extended warranty. When I left, Mr. Pittman told me he would call me to come back in the upcoming Friday to have an additional key made for the Jeep as that was when their key cutting person would be in again. Drove home from the dealership. A total of NINE miles. When I arrived home I realized I had forgotten the Carfax paperwork behind so I sent an email to Mr. Pittman asking him to hold on to it until I came back in. A bit later, I needed to run to the store. Got in the Jeep, put it in Reverse, backed up about 10 ft and the CHECK ENGINE light came on. Not terribly alarming and assuming Toyota serviced it before selling it, we were hopeful it was something simple. I emailed Mr. Pittman again that evening and explained what happened and simply asked if we could come in and have the code read on their machine to see what it was. I received no reply until Tuesday and he only replied to the email re: the Carfax and let me know it would be on his desk. At this point, my husband purchased a code reader so we could figure out the issue and move on since our salesman was not replying to the email about the Check Engine light. Got the code reader but my husband had to leave for work travels and I assumed Mr. Pittman and I would discuss the Check Engine issue when I was in on Friday to get the key made. EXCEPT--Friday morning I woke up to an email for my Carfax report and got no phone call to come in and get the key made. When my husband returned home on the 18th he was able to get under the hood and take a look. It was then that we discovered the Jeep had a lot more issues that their service department should have seen if they serviced it like they claim. There was a zip strip holding the wires to the coil pack, 3 bolts were missing from the intake mounting brackets and 2 others were loose. At this point, I sent an email to their GM explaining the situation we were in after driving the vehicle only 9 miles & asking what options or help could they offer. He wanted the Jeep brought back to look at but it was apart in our carport so I asked him to call my husband to discuss it but he did not. Instead, I received a call from Anna Furgason and Mr. Pittman offering me a warranty to purchase but that it would NOT cover the current issue if we did. I declined the $4000+ option & explained again that this vehicle only went 9 miles from their dealership. At this point, it was really starting to feel like they were aware that this Jeep had issues. I said I would wait to hear back from Tre, the GM, whom I had emailed after that call to let him know that it was shameful that they didn't stand behind a vehicle they sold after only driving it NINE miles. His reply to that was to offer a 50/50 split of the costs but insisted the Jeep be there the following AM to diagnose and so that "no more damage" is done. I emailed him back to let him know that my husband could complete the work for way less than what he would charge me for 1/2 and that the Jeep was apart in the carport and I had a dentist appointment in the morning. The sudden urgency expected of me after I patiently waited for 11 days and not hearing a thing back from my salesman was unnecessary. The GM never replied after that and absolutely NOTHING was done for us. Never even got the 2nd key. So if you are looking to purchase a used vehicle, I would DEFINITELY steer clear of this dealership. ZERO integrity. The Jeep ended up needing a whole new head cylinder and I have zero doubts after looking back on the entirety of the experience that they were very much aware of that. I heard absolutely NOTHING more from anyone. Even a phone call just to see if we got it running or to find out what it ended up needing would have shown some sort of integrity and kept me from writing this review, but they lack even the basics of courtesy. Buy elsewhere. read more

This review should be two part. My husband traded trucks here, and received a very good deal. The truck he bought is a great vehicle and the price and trade-in was very reasonable. However, spending 5 hours at the dealership, after having several phone conversations with a salesperson, was totally unacceptable. I base this on the fact that I bought a new vehicle the week before, and was at that dealership less than 2 hours. I had also had phone conversations with the salesperson prior. There was just way too much time spent at Rcmt Toyota waiting. read more

Emailed the dealership about interest in a particular vehicle, got a fast response and even a video from the salesperson showing me a little bit about the vehicle, which was nice personal touch. Been looking at certain vehicle, but decided to open up and check out a different style, which they had a good price on, I was very transparent in making this clear. Salesperson William was great, he had the vehicle ready to go for test drive and was very laid back during the whole process of viewing and test drive, which was fantastic. Decided to see how much numbers would cost me for this particular vehicle, really I needed to know what my trade-in value would be, which is normally a hit or miss at dealerships. I'm a patient person, but I have to admit the process took entirely too long for a sales manager to get numbers to me, was at the dealership for 3hrs for a car I wasn't even sure about yet. Sales manager finally gets to me, offers me the lowest possible on my trade-in value, which I don't complain, because they are the second to do so out of 5 dealerships I've visited in past 2 weeks. I did not like the offer sheet that was presented and again tried to make clear, I don't like to purchase on a first trip to dealership, but clearly he wanted me driving out in a new car... This unfortunately activated my least favorite sales tactic that sales managers do sometimes, "guilt trip". He started to go on about best deal for 150 miles, why would you want to even look at the same car already have, car is definitely going to get sold if you wait, but his last comment really ticked me off, if something happens to your current car, you'll be stuck then... Ridiculous! I would say the dealership overall is 5 stars without the sales manager, seems like I always run into this problem whenever personally meeting a sales manager. So for future visitors, be prepared to meet those sales managers, because I watched them do it with everybody for the 3 hrs was there. read more

Durbie Howell helped my mom and I get a new car. I traded my old 2016 Toyota RAV4 for a new 2020 Toyota Corolla. I'm satisfied with our experience. read more

They should probably warn future customers before wasting everyone's time they don't accept financing through certain banks. Spent about 3 hours here looking at a car and decided I wanted to purchase it. I got them down to the price I was willing to pay for the car and that's when they tell me they don't accept checks from Navy Federal Credit Union and I would need to finance the car through them. I've never heard of a car dealership turning down money because they didn't approve of the bank a customer has. Needless to say I walked away from the dealership very upset. It seems to be a reoccurring problem as I've seen another review on cargurus stating they did the same thing to her when she wanted to finance through her own institution and not the dealership. Horrible business strategy if they're willing to turn down paying customers because they want everyone to finance through them. read more

I spoke with a manager three times asking whether a particular used car was on the lot. I informed the team I was driving 2 hours to test drive the car that I was interested in. When I arrived, I was told that the car was sold one hour before I arrived. I did not receive any phone call to notify me, which could have saved me 3 hours of driving. I will say that Marcus, a sales associate was very helpful and tried to find similar cars to make it worth our drive. There was another make and model of the same used car but it smelled like smoke and had stains on the interior ceiling from ashes. Unfortunately, we could not make a deal. 2 days later, another car of the same make and model showed up as newly listed for sale on their website. I called the dealership and spoke to the same manager, who "personally guaranteed" me it was on their lot. I explained the previous situation and how we had driven 2 hours, but it was sold without notifying us before we arrived, and was told "that happens sometimes." I contacted the dealership again the same day and spoke to another associate to ensure it was on the lot. I was told it was sold. This dealership will tell you whatever you want to hear to get you in the door so they can sell you whatever junk they have! I will NEVER do business with this dealership and would never recommend it to anyone. The only reason it has one star is because Marcus was fantastic in trying to calm down my frustration with driving 2 hours each way for nothing/just to be lied to. read more

Great service. Friendly staff and a quick trip from Raleigh/Wake Forest area. Love my new SUV. I have been car shopping lots of places and this one was definitely the best. read more

Forget the big dealers... This Toyota place goes the extra mile. Makes buying a pleasurable experience. In and out in 30 minutes. If you want a car go see Steve Sturgill. read more