They scammed me into a $3900 service package when I made my purchase, I request refund on 4-17,I…read morestill do not see the refund until June.. After 2 weeks waiting, a few calls and even went in person, my refund check is mailed on 6-30, but it is not the full refund, only $3122. Watch out buying vehicle with them.

If you like to get scammed, you're gonna love Medlin Buick GMC. If I could give this place less…read morethan 1 star I would. I visited Medlin Tuesday July 30th to look at a used 10 year old Lexus SUV. I was working with the salesman Robert Harrison. I inspected the car, then took the car for a test drive with Robert. Robert was trying to convince me it was better to buy a brand new GMC, than a 10 year old Lexus. I disagreed. He could tell I was a serious buyer and mentioned that he wanted to get a deal done before the end of the month, which seemed reasonable to me. Because of this I spent an hour or so calling around Wilson for a mechanic that could do a Pre-Purchase Inspection on the Lexus before I bought it. I always get a pre-purchase inspection from a third party before buying a used car (and you should too) just to make sure there are know unseen mechanical problems with the vehicle. I finally got an appointment for the next day with the local Toyota dealership (Toyota owns the Lexus brand) to do the pre-purchase inspection. Robert went over the sale numbers with me and took my insurance info to have the paperwork ready when I came by the next day to take the car to the PPI. Before I left the dealership Robert asked if I changed my mind, or anything came up, to give him a call and let him know. I said I would. I live in Durham which is a 1 hour 15 minute drive from Medlin and if I wasn't going to come by it would be easy enough to call and let him know. I arrived on Wednesday the 31st at Medlin at the scheduled time to pick up the car and I thought it was odd that Robert was not there when I walked in. Usually when a salesman is itching to sell a car they are right there to greet you as you walk in the door. I asked for Robert and was told he was at lunch and would be back soon. I thought that was odd. So I walked out to the used Lexus I was going to take to pre-purchase inspection and after a few minutes Robert walked up with a pizza in his hands smiling. He said he meant to call me 10 minutes earlier because someone had called the dealership and bought the Lexus and already had wired them the money. I thought he was joking. So I said I needed to get going because it was almost time for the PPI appointment, but Robert said his story of the car being already sold again. He said they could have only held it for me if I had put a $5,000 deposit down. After spending over 2 hours with him the day before this was the first time I was hearing anything about needing to put a deposit to hold the vehicle. The Lexus had been sitting on the lot and advertised by Medlin for over 3 months. Never once did Robert or his sales manager mention to me the day before about putting a deposit to hold the vehicle, even though it was obvious I was a serious buyer. Once I realized that Robert was not joking and that they sold the car 10 minutes before I got there and didn't even bother to give me a call, I was floored. It was great that Robert didn't even apologize or anything for wasting 2 days of my life. I turned around in disbelief and walked back to my car. Robert said to my back, "Well, if there's anything else I can help you with just let me know." I didn't turn around and reply because I knew if I did the words I was going to say were not going to be polite. I'm actually glad it worked out this way, because I don't want to give those people any of my money.

I would like to give praise for our total experience! I don't want to leave anyone out, wo…read moreif I do it is Not intentional, Jose Rodriguez, William, Ken are so generous and helpful! Best personalities, and customer care! I appreciate everything you guys did. Using your sense of humor, and honesty! I appreciate you and your dealership: ! Thanks again A. Adams and J. Rudolph!

Lee has been great. I bought my vehicle here January of 2024 and just went back for a service and…read morehad a great experience. The staff was friendly, fast, and honest. The last part being the most important. I live in Goldsboro and I'm willing to drive the extra mile to go to Lee Nissan in Wilson. From sales to finance to service they've all been spot on.

Just bought a brand new CRV at Vester- what a great experience. No pressure and no nonsense. They…read morewere very accommodating and even let me switch out what we're planning to buy the next day. I'm glad made the short drive to Wilson from the Raleigh area it was well worth it. Quentin, our sales rep, was very helpful and treated us well. He actually was over at Toyota and helped us look at the new RAV4, but when we talked about the CRV he said let's go take a look at one. Nice benefit of them having multiple manufacturers in the same area. He was awesome and it was just like hanging out and looking at cars with your friends or neighbors. Also, shout out to Brayson the sales manager. He was also very nice and at no point did I feel like there was any pressure or tension. It was more of a situation where it felt like everyone was there to facilitate and not just trying to extra money. Everyone there I talked to was personable and friendly. Great experience and plan to go there for our future purchases.

My salesman Ben was great, he brought the car out to my house (an hour away) from me to test drive…read moreand appraise my trade-in...We made a deal, he brought the car back washed and filled up...but he left without giving me any paperwork and I can't get anyone in finance on the phone to call me back.

My serviceman George was helpful that was the only good thing about this dealership…read more The management team was unhelpful, inconsiderate, and displayed poor customer service communication. I was very disappointed in their professionalism and unsatisfactory response when I had to bring my new vehicle back because less than 12 hours of driving off their lot my check engine light came on while I was out of town. When I bought it back to the dealership they took it to be serviced and NO ONE called me to let me know it was ready nor did anyone in management come out to apologize or explain what was wrong with my vehicle. I called the GM to express my concerns and I felt that he wasn't going to do anything about it. This management team (GM & Finance) needs to take customer service training and do better with how they treat their customers. For this reason I will NEVER recommend this dealership to anyone....lack of compassion and respect!!!!

Deceptive people. cover engine problem. Claim the tire light was because of low air, which was…read morenot true. Air was put in tire and system stated that tire system needed to be corrected. After driving less than an hour after purchase the engine light came on. The catalytical converter was faulty.

We were in the market for an Expedition Platinum in Glacier Gray, which is a new color and hard to…read morefind. I visited a local dealer, but wasn't satisfied with their "Out the Door" price or the fact that I was left hanging for several days without communication. I found the exact vehicle I wanted at Lee Ford and called. I spoke with Morgan and explained that I know what I want, have a quote from one dealer, another dealer still to call and was ready to make a purchase based on who could give me the best price. All 3 dealers had the exact same vehicle/options/trim package/MSRP so I was comparing apples to apples. Morgan was eager to help, gave me a price over the phone. I thanked her and told her that I still needed to call one more place that evening and she offered her personal cell phone for me to continue to be in touch, even after they closed at 7pm. I told her I would call back by the next morning at the latest. She said that she was off the next day, but please call anyway with our decision, whether she was getting the sale or not. Not wanting to call too early on her day off, I planned to call around 9/9:30 am. She called me at 8:10 to check in. Long story short, we got a substantially better price and at a dealer an hour closer to home in VA. I was disappointed that she could not at least match the lower price, as we would have driven the extra hour to give her the sale. We were so impressed by her willingness to be available after they closed that night and also the next day on her day off. I texted her after purchasing our new Expedition to thank her for going above and beyond to make herself available. She was happy for us, asked to see pics of our vehicle and told me if I had any questions about our new Expedition, to please feel free to ask. Wow! Morgan is genuinely kind and caring and impressed us so much! I would recommend her highly for everyone in the area.

I was on the road traveling and had problems. I found Lee Ford and they fixed the problem. They…read morewere very nice people, very accommodating. I felt the price was way too high for what they did however, the manager called me and explained everything which was very nice of him.. I still feel that the diagnostic fee they charge, especially if you're having the work done there Is way way too much. I had no choice but to pay it being on the road. But I gotta tell if you buy a car from them I think they will treat you well. Very nice people to work with. Randy

I have been to this dealership several times for "service". Each time I am enormously…read moredissatisfied. They fail to communicate what they promise to do. This current visit they did not do what I had my truck in to have done, told me my air filter was completely clogged (after I changed it not 3 month ago) and said they would save it for me to see as I didn't believe them. They couldn't find the filter when I got there to pick up my truck. Hmmm. They added DEF fluid at an OUTRAGEOUS price, when I specifically told them I would take care of that myself. If you complain about legitimate issues, no one cares and they will do absolutely NOTHING about it. I will not be back and I will tell everyone I can not to bother going there!

I'd advise you to not go to this rip off of a service center. I took my Jeep and they screwed me…read moreover and lied. Look at my screenshots.

so since hubert vester chevrolet keeps telling me they have offered me 3 options to get out of this…read moreinfested vehicle but do not disclose them i will it's my information!!!!!! so now they are the experts on roaches not rid a pest!!!! rid a pest did not just went and fumigated vehicle because i told them.. they inspected vehicle 1st when one of their techs say a german roach they begin treating it!!!!!!!!!!!!!!!! 3 techs went out!!!!! option 1: keep infested truck.. i've already had to pay out of pocket for fumigating, will have to get someone to professionally clean vehicle cause roaches were under carpet along with a lot of eggs that we accidently discovered in while recording there so call detailing where my husband pulled carpet out. also not knowing the damage bugs have already done to the electronical parts of the unit. option 2: accept the trade in for the gmc truck which puts me at losing $7,173.93 of my downpayment.. option 3: buy the truck back for 24,500 which is not even what i owe bank .. owed to bank $25,966 so i will still have to come out of pocket $1,466 and when i get my reimbursement of extended warranty which is $6,200.92 minus the $1,466 will leave a balance of $4,734.92 putting me losing $8,265.08 from my $13,000

Drove an hour to purchase a vehicle. Price online was $4000 less than what they were actually…read moreselling it for. When I asked why so much higher and why this was not listed online I was told Chevy makes them set a price online and they don't have to honor it. Went 10 minutes down the road got the same vehicle for $5000 less.