Had a tire that was leaking air regularly. The usual mechanic shop I was going to claimed they…read morecouldn't find a reason why. Brought it to Discount Tire and they discovered the mechanic shop had rebuilt my tire sensor incorrectly (had that done a few weeks previously) and that was leaking the air. In 15 mins discount tire had the problem fixed. 5

I got a flat tire during this latest cold spell. I contacted discount tire in colonial Heights and…read moremade an appointment. When I walked into the door, I was greeted by Heather who took great care of me assessed what was going on, showed me what's happening with my tire, and recommended some things to make sure that I was safe on the road. Heather did not try to upsell me. Heather did not try to pull the wool over my eyes. Heather was very honest and forthcoming. I decided on two tires and was told about the warranty that I could come by anytime to just make sure that the tires are wearing well and that there would be checks that are done periodically. That piece of mind was refreshing. I was told that the entire process would take about an hour to be done. 45 minutes later I was driving away happy as a clam. The amount that I paid was very comparable to others that I had checked in the area and I'm very pleased with the Service I received. When it's time to purchase my next set of tires, I will be coming back to discount tire in Colonial Heights. Their service was top-tier.

Professional! Knowledgeable! Genuine!…read more Over the past few months my husband and I have had some unfortunate luck with our truck. Leetes fixed our truck in a timely manner, eased our stress and kept us updated the entire time! The team at Leetes is one of kind! I truly cannot say enough good things about the staff and their work. If your looking for a reliable, hardworking and timely auto shop this is seriously the right place to go! 10/10 would recommend

Don't waste your time making an appointment. They don't honor it. This business has declined…read moreseverely over the past year. I've been a customer for 14 years and I won't be back.

The tire pressure light came on in my car. I called Colonial Heights Tire and Auto. In 10 minutes…read moreflat I was ready to roll! They also gave me free tire valve caps. No charge for it all of course I left a tip.

This was hands down the best auto repair service experience I've ever had. They took time to listen…read moreto me, they communicated with me every step of the way, the repair was quick and effective, and the bill came in under my expectations. The staff was consistently friendly, patient, honest, and helpful. I can't say enough good things about this business. Highly, highly recommended.

I've used this service center several times of the last few years and I have found it the absolute…read morebest service center I've visit in decades. Let's face it we all need that service center you can trust. They have never attempted to up sell me on anything and they have never pushed a repair onto me. I've quested their repairs and have never had to go back for adjustment or the work not done correctly the first time. Since using them as a repair center for several repairs and having great dealings - I decided to begin using them as my go to for state inspections as well. As for cost - again I've never had them up sell me on anything and feel the costs that I've paid for repairs have been fair and most likely less then a dealership. I highly recommend this center for your car needs.

Super fast and efficient, they really inform you and are very knowledgeable about what they do…read more Services are a better price than most other companies in the area. Very happy with the oil change and overall check, I've been having bad luck with other car service centers but here with an appointment I was in and out in an hour. Thank you!

I did not get quality service and I received bad tire. I had to call AAA service the same day to…read moreput on spare tire. I experienced a great inconvenience.

Quick and quality service at a decent price. If you need VA inspection, tires, or just a regular…read moreservice, "OK tire" will take care of business.

Let me be clear. I really like this location and the employees. They are friendly and great with…read morecustomer service. I can't offer enough compliments.  Unfortunately they work for NTB.  And NTB, after selling every road hazard and lifetime warranty they could on my tires, still took me for over $140 to replace a tire under the road hazard. Again, super guys at this shop.  I will still keep going to them. But NTB won't get any more money from me on warranties and "lifetime of the tire" plans.

James McGowens and crew are very professional and caring about the customer's needs. James also…read moreoffered me a program in which I didn't have to pay upfront when the repairs became pricey. So grateful that I went there. They have great customer service and thoroughly explained everything to me. I didn't feel bamboozled, he was very honest and gave me options. James McGowens is a great asset to that location. I used to go there but I stopped due to poor customer service and lack of professionalism, since James is there and has made the necessary changes that store is AWESOME. I will be back.

Always a quality and honest place. I don't feel hassle or ripped off. Mainly go my my inspection,…read more and the staff is always friendly and never had an issue if anything needed to be corrected.

I just bought a 2011 Chevy Impala. Not new by any means, but new to me. I stop in here the day…read morebefore Thanksgiving to have a tire changed, get am inspection sticker, and an oil change. It seemed like every time I walked back up to the counter the price was raised higher, it seemed to me like they had found someone desperate for help and decided to make me for all I had. I spent every penny that I had, only for the same tire that they supposedly fixed to go flat on me on the way out to work. I had to borrow money for fix a flat, walk a good mile or more in the freezing cold, and now I'm late for work and risk losing my job. I don't have an oil change sticker on my car, the oil light never even went off, the tire sensor lights never changed, and now I see why. I was hoping it was something to do with the computer. I wouldn't recommend this place if you paid me to.

Terrell/Carolyn Roach, special thanks to Goodyear for having great leadership to run this store in…read moreColonial Heights. My mother had a situation with defected tires that still had plenty of tread and very low miles on time. Low and behold I never meet this manager by the name of Troy that runs this store but he called me back the very next day early in the morning so he could find out what I needed as a customer. I can honestly say after explaining everything he should nothing but hostility after hearing the situation. He kept his word in every sequence by getting in contact with Corporate or the Goodyear plant to advise the what occurred. He gave me and my mom reassurance that everything will be alright due to the defected tires situation. He called us back in a timely manner just like he said he would do. Everyone please take the time to support this store and show nothing but major love as you deal with the Store Manager by the name of Troy. He made my mother happy just in time for mother's day. As a Corporate office please take the time to represent your company managers Goodyear by doing something special for having such a great professional, manager that keeps his word and shows nothing but hospitality to bring Goodyear the numbers and quote they need to me for the year or quarter. Please show your people how your appreciate having such great leadership at your stores. Alot of customers take the time to complain, be negative and do what it takes to get people in trouble. No one has a heart to be honest and show how they appreciate the good someone does especially when it comes down to leadership. Some refuse to deal with customers like they are superior because they run the store. I can't say nothing bad about this store that Troy is in charge of, so please let's not take this message I wrote for granted and take heed to every word and let's do for Troy and continue to support this store customers and with telling others.

My husband and I were heading out of town for a long weekend when we stopped for gas in Colonial…read moreHeights. At the pump, we realized our back tire was almost completely flat! We drove to this Goodyear Auto Center to see if it could be repaired. Unfortunately, after removing 2 nails, it was determined that it couldn't be fixed. A new tire had to be brought to the shop from another source. We had our dog with us, and so spent the next 20 minutes or so walking around the area. We headed back to the shop and the manager was kind enough to let us bring the dog inside (so we could sit down). Soon the car was ready. Start to finish it was 90 minutes! We were so grateful to the staff, Lawanda Hill, Hunter Wemmering, and others. They were so professional and compassionate. I would highly recommend this place to anyone, and will go there for our future tire needs.