Other than having to wait for a long time because they didn't seem to have my policy on hand or had trouble finding it and then getting payment from the insurance company, they did a professional job and were very transparent. Thanks! read more

I have a new Audi S6 that got rear ended at a stop light. I called the sales manager at Audi and they told me there was only 1 shop to take my car and it was Ben at Unique. He said they do all top end vehicles in Salt Lake. I called Ben on his cell phone (in error) and he spoke to me for an hour. A month later, he fought for me every day with insurance and his guys did amazing work on my Audi. Ben invited me to stop often to see the progress. While I didn't know this shop, I have been around this industry for 30 years. Ben at Unique is the best shop in Utah for any top end auto needing repairs. My S6 looks absolutely unbelievable and he detailed the heck out of it prior to giving it back. This shop will be my body shop in Utah. PERIOD. read more

I am from out of state and my car was damaged from rocks being thrown on it from an overpass. Audi in the area recommended this shop so we left it there. Now the car has already been in for a week and we got an estimate in a reasonable amount of time and then nothing. Abraham was supposed to call last Thursday and didn't and no returned calls on Friday or Monday. We finally found out he was out sick Friday and Monday and apparently they care so little no one else can take over like every job I've ever had. And no response from emails to anyone else. So I would avoid them at all cost. read more

I made an appointment for an estimate, something had dripped on my hood. Christina was very nice, almost exhuberant. She told me the options, try buffing a little spot & see if it comes off. They let me drive my car into the repair bay, where Billy very gently rubbed the stain. They have a window in the waiting room, so you could watch the work! The spots came out - no charge?!!! No charge! And Ben spent a lot of time with me explaining the ins & outs of filing an insurance claim for the additional damage. Friendly, forthright & great job! THANKS. read more

7 months ago my autopilot on my 2015 Model S Tesla stopped working. Being that my model had an older version front bumper I had updated it with an after market one. Autopilot worked great with it for 7 months and then one day it stopped. I had taken it to two different Tesla Service Centers and both gave me the same runaround that it was unfixable unless I put the OEM bumper back on. I contacted Dave's Body Shop and on the day of my appointment they were very understanding and were confident they could make the adjustments necessary to get the autopilot working again. After leaving the vehicle with them for a few hours they called me and told me the autopilot was repaired and fully functioning. So grateful I have this feature back. It was one of the biggest reasons why I bought it in the first place. read more

Dave's auto body was so professional, honest and wonderful to work with. They helped me save money where I could. I would highly recommend them. They fixed a bumper and fender that were hit. read more

These guys are open from 9-5 and closed 1 hr for lunch? What a joke, maybe rotate a lunch or two to accommodate the customer? Just a thought. read more

I was referred here by my insurance company after a small accident. Everyone at the body shop was really nice and helpful, and was quick to help us get a quote and schedule the repair. The work was finished and everything looked really great and I have not had any problems since. I am only giving them four stars because we were told the car would be finished by Wednesday at the latest, but it wasn't finished until Friday evening. This wouldn't be a big deal, but no one from the shop bothered to call and give an update, and let me know it would take longer, so on Thursday I called and had to ask. The location is very convenient and there is a enterprise rental right next door. They also have snacks and drinks available for free while you wait. read more

Dave's body shop has really great in person interactions. They make you feel confident in your car's timely repair & make you feel like your situation is going to be handled with care. Everything with my car was better than new and I was happy with my repairs. Here is my issue though... & I was not impressed with a few dealings on their end. Prior to turning in my keys, i recognized that i had a few bags in my trunk... Full of clothing items. I was in the middle of a move and had several jackets, clothing items, shoes, ETC in my trunk. I asked the man who was taking my keys if i should take the bags out of the car & move them into the rental... I think he was overwhelmed by how much was in there... He just assured me that it wasn't going to be a problem and told me that i could just leave everything in there. Well... I didn't think it was going to be a problem either, nor did i expect it to take nearly 47 days for me to get my car back. I couldn't believe it. When i finally received my car back... the bags that i had in my trunk had been "misplaced" and my jackets had been misplaced as well. They even had before and after photos of the contents of my trunk and still discontinued to do anything about it. They said that they distinctly tell their customers to remove their personal belongings from the vehicle... and were not held accountable. Truthfully, it was just a really disheartening experience knowing that the owners weren't willing to do anything about it. Nor were they willing to do any digging further than the incident happening. Especially when there were documented photos. I trust their work... but the integrity of the employees? I dunno. i am still a little bitter. read more

This place came highly recommended by my dealership, but unfortunately fell far short of acceptable. Terrible, terrible, inconsiderate place. After waiting three weeks for my car, I finally go to pick it up and they tried adding $180 dollars cause I was paying with a credit card. I had already dropped my rental car off and had gotten a ride to their shop, so I was stuck there. I had the exact amount, almost $4000 dollars on my card, but didn't have the unexpected extra $180. They wouldn't help me out. Super inconsiderate. They left me without my much needed car. I have four kids that need to go places and I already returned the rental. I would caution anyone looking to get their car fixed. There are plenty of other places that wouldn't try and add fees for using cards or leave families without a car. read more

I come here at 12:30 the place is closed for lunch? What kind of business is closed for lunch in the middle of the week? LOL this place is a joke I don't even know why I even bother coming back but anyway I did come back and they said it will be another week until they can give me an estimate on the car? that is hilarious I'll take my business elsewhere sincerely Larry h Miller collision will get that thing estimated in 5 minutes please do not go to this body shop these guys always are full of excuses and weird. read more

I just had a great experience with Dave's Body Shop. After totally smushing the front of my car, I had to get something done. There was extensive paint and detail work to get taken care of as well as quite a bit of engine work. Dave's worked seamlessly with my dealership and saw to it that my car got back into perfect shape (maybe even slightly better!) One of the cool things about Dave's is that they post pictures of your car at the end of each day. You can watch the whole disassembly and assembly. Initially it is a bit depressing to see your car taken apart. But it is really nice when you see it start to come back together. There are a lot of other really convenient things about Dave's. There is an Enterprise Rent-A-Car right next door, which is very handy if you aren't getting a loaner. They also have toys and other things to keep your squirmy toddler occupied while you take a look at paperwork. Ben is especially helpful and he kept me up-to-date on repairs and other issues as they arose. I am hoping never to need body work for my car again, but if I do, this is definitely the place to go. read more

Found out later that I got charged double what I should have paid! Sure, they fixed the problem after my daughter tore of the bumper. It Iooked great. But when another daughter did the same thing a couple of years later I was surprised to find a reputable shop that did it for under half of what Dave's Body Shop charged me. My advice: Shop around, look at the Yelp and other reviews and make a better choice. This big names are not the only game in town! read more

I have been to Dave's 2 different times now with my Tesla and they are amazing. I am very particular about my vehicle and it has been great finding someone that care's about my car just as much as I do. The manager Ben has gone above and beyond each time to make sure I am happy with their service and satisfied with the results. I have yet to be disappointed. The entire staff at Dave's is professional, friendly, and experts at what they do. They are respectful of my time and have always tried to satisfy my schedule without sacrificing quality work. I will never trust my Tesla to anyone other than Dave's Body Shop. I highly recommend them. read more

10 STARS!!!! Dave's is the only place I would ever trust any of my families vehicles to. These guys are totally awesome, honest, upfront and extremely accommodating. I really can't express enough gratitude for the guys, they never cease to amaze me. They go above and beyond every time I talk to them. Will recommend to anybody that cares about the safety and well being of their family and that is looking for an honest car shop! Keep it up Alex!!! read more

*FINAL UPDATE: Dave's has reached out to me and made things right by refunding my storage fees, thank you*

Zero stars! Manager said shop would cover car rental and didn't. Enterprise back charged my AMEX entire amount 4 months later. Amex dispute proved futile and I was obligated to pay entire amount. Better to find a car shop that will hold true to their word at the surface rather than find surprises underneath down the road. read more

After a minor accident my radiator needed replacing, I was referred to Daves by the Insurance company. Daves replaced the Radiator, after the repairs the check engine light came on, took the car to Auto Zone had them pull the codes, 2 codes 1 thermostat 1 Fan Circuit relay. Called Dave's to have them take a look. Was told its not there problem call a mechanic, and your insurance company. After speaking with several Mechanics and having them do a Diag they agreed both issues were directly related to the replacement of the Radiator. I mean why would the mechanics shops lie it would mean more business for these mechanics. After several calls to Daves, the insurance company eventually got the car back to Daves. Daves told me they were going to send it to the dealer for repairs... 2 days later, no dealer and all Daves did was replace the thermostat.... !@#$ Really I could replaced the thermostat in about an hour If someone gets errors related to the parts you just worked on you should at least have them bring the vehicle in and have it looked at not just pass the buck. Avoid Daves a Radiator is standard stuff and they screwed that up. read more

The receptionist was very nice but the owner was very rude. They did not take the proper procedure for repairing the body of my vehicle. I would not recommend this shop to anyone. Will never do business with this company again. read more

Dave's auto body was an extreme disappointment! I would not recommend using them. Terrible communication and terrible workmanship. Now I'm stuck cleaning up their mess. They like to play the good guy but when it comes down to action they will leave you hanging. Avoid these guys, there are other body shops around that do a much better job. read more

I recently had my 2014 MINI cooper repaired at Dave's due to severe damage to the left front of the vehicle. Following the repairs I was extremely impressed with the overall condition and quality. They did a great job of keeping me in the loop and really put a lot of pride in their work. Seeing the finished product removed all of the dread that had been caused by the accident. I would highly recommend them to anyone in need of automotive collision repairs. read more

This company fixed my suburban and they did a great job. From the moment I walked in the door I knew they would take care of me and I knew that my car would be back to normal in no time. I would absolutely recommend this company for your body shop needs. read more

Amazing. Everyone who works here is awesome. From the front receptionist, the mechanics to the men in charge. I was welcomed and guided throughout. I loved being able to get pictures of the progress my car made and be able to text directly to the man over my vehicle. Great results and communication through the whole process. Hopefully I won't need them again but if I do I wouldn't go anywhere else. read more

Terrible customer sevice. Arrogant Alex wanted to charge me $3000-$4000 for a job another shop did for $1600. This was after I shopped with 3 other shops. The highest, with the exceptioon of these guys was $1900.00. I understand they need to make money and he needs to take care of his wardrobe, but he is going to have to get it from someone else. He beated around the bush about the quote as well. I definitely would shop around before you have these guys work on your car. There are shops who will be fair with you and do an incredible job. IT's YOUR MONEY. You have a choice. Don't take their word for it. read more

Horrible experience! Offensive staff! Some of the worst customer service that I have ever experienced! The whole time I dealt with Dave's, I was kind and positive. I brought my vehicle in for a quote (referenced by my insurance agent). I was told that I needed an appointment, and that they couldn't get to me until the next week. I came for the appointment, the vehicle was estimated, and they told me that they would get back with me. THEY NEVER CALLED ME I called my insurance agent, they called Dave's and asked them to call me with status. I never heard back. This was several weeks from my first visit. I drove back to Dave's and was told by an agent to bring my vehicle in the next week for repair. I arrived at the specified time, and dropped off my vehicle for repair. A few hours later, I received a call from Dave's (first time they called me), and I was chewed out for bringing my vehicle in. I was told that I did not have an appointment. I explained that the agent that I talked to told me to bring my vehicle in that day, and that I considered that to be an appointment. I was informed that it was not by the person who called me. I was told that they would not be able to get to my vehicle for several weeks, and that they were already 60 vehicles behind (ahead of me). The person also said, "I probably ought to shut my doors for a while". - actually I agree, you should shut your doors... I went back that night and got the keys to my vehicle, I didn't say anything else other than I was told that they could not get to my repair, and that I was there to pick up my vehicle. I drove to Service King (Collision Center) in Draper (this was Monday night). They met me in the parking lot, estimated my vehicle, talked about options, got my insurance information, and told me to bring my vehicle back the next morning (Tuesday). Tuesday morning, I brought my vehicle in to Service King, and they asked if I needed a ride to work. Almost every day I would receive a call from their agent telling me the status and answering questions. On Friday of that same week, the repairs were complete, and I picked up my vehicle. They were kind, considerate, and very professional. The repairs and the paint matching were absolutely fantastic. You can't tell that there every was any damage. BTW, I called Dave's the day that I took my vehicle to Service King. I let them know that I would no longer need their services. They informed me that they had already canceled my repair ticket. I asked them why, and indicated that I had not asked them to cancel my repair ticket. They told me that they "assumed" when I picked up my vehicle that they should cancel my repair ticket. I did not ask them to cancel the ticket, or gave them any indication that I was going somewhere else... Summary: DO NOT GO TO DAVE'S, unless you enjoy abuse and poor customer service. read more

I took my car in for some paint repair which had occurred over the years along one side. I received an estimate which I believed to include ALL paint repairs on the one side however when I received the car back there was still one scrape (down to the car metal) remaining. I was quite disappointed thinking they had perhaps damaged the new paint when reassembling. I contacted them and said I wanted to bring the car back in and have them fix it. I was told the paint damage had always been there and they had not included it on the original estimate. First, I was told the repair would take one week and it ran over that time frame, no problem, I understood. Second, when I made the call after picking up my car I did not receive a return call and had to call back the next day. Third, why would I want to spend money to repair all of the paint with one exception. Even if it had not been on the original estimate, when someone saw that, would they not think to call me and question it? I apparently should have gone over the estimate with a fine tooth comb to ensure they were doing what I had requested. The work that was done was excellent but I must now take the time to return the car (to another shop) to finish what I thought was being done in the first place. Not a big fan. read more

I had a bid done a few weeks ago by Kenny for my car to be fixed after it was scratched in the car wash. The entire body would need buffed, and the roof needed some paint work. When I took the bid in to the car wash that will be paying for it, the manager informed me that he had never seen a bid so high and asked that I get one more bid. I did, and received a bid that was more than 3x less than the bid from Dave's. Having seen work that was done there, I still wanted to use them for the paint work and have the buffing done somewhere else. I called the cell phone number on the card of the person who did my bid and left a message for him, asking if I could please have a different bid for just the paint work so that I could turn it in. During my message I was cut off, so rather than call right back, I emailed him. Two days later, on Thursday, I called again after I hadn't heard back or been sent the new bid, and was told that the girl answering the phone had told him to call me, but they were super busy and probably wouldn't get around to it until Monday. Monday came and went and I tried calling again, with no response. I emailed again yesterday and have waited all day today, a week after my initial phone call, again with no response. I have even offered to make another appointment for a whole new bid so that I could get this process moving along. At this point I feel like they must not need business too bad and I'm basically begging them to charge me way too much money. I am very very disappointed and will let people know to save their time and steer clear of Dave's. read more

Dave's Body Shop is a really great body shop. They have the best customer service I have ever experienced at a body shop. Their customer service guy Daniel is so nice and professional. They will help you with anything that you need and answer any question you have. I recently crashed my car on some ice and took it there to get repaired. It was done quickly even though they had to order the parts from out-of-state. Anytime I had a question Daniel always called me back right away. I have worked with some really horrible body shops for prior accidents and Dave's Shop is just the opposite. You should definitely take your car here! read more

Speedy, courteous service. Our Toyota Corolla was delivered on time and within estimate guidelines. Keeping us informed along the way of the repairs being made was an added bonus. The repairs looked so seamless. I am very happy with the results, and have already recommended this shop to others. read more

We dropped off our 2010 Nissan Alitma here after being rear ended. They did an awesome job making sure that not only the visable damage was repaired but made sure that the alignment was correct and fram was in specifications. I really liked how they emailed pictures every day keeping me up to date on the status of the car and the repairs. The repairs were very high quality and I will definitely continue to use them with future repair needs. read more

Service is HORRIBLE!!! I've been waiting for a part for my car door handle to be repaired for more than a month now and they still don't have it. Ryan said that he would call me back when it came in but he has never called back even after calling him several times. I told him that I wanted it done before our vacation to Washington last week so we had to open the door from the inside every time. There is no sense of urgency at this place! We also had a repair to our bumper but it was took about three weeks even though it was promised to be done within a week. They did a great job once it was done but it took way too long!!! read more

Dave's Body shop technicians do awesome work. Unfortunately their customer service is terrible. Though they offered automatic updates via text or email, that I requested, I never received any. When I called (6 times), the service advisor/estimator never had any updates and always said he would call back. He only called back once. read more

Absolutely unbelievable experience. As a customer, I've never been treated so poorly. I got in a bit of a fender bender. Dave's claimed to do good work so I wanted to bring it to them. I sent in my estimate and they told me it would be 2.5 weeks before I could even bring my car in. I though hey, quality takes time I guess. So we're right around the corner from me bringing by car in when they call and tell me that they have to move our appointment back yet another week. 3.5 weeks from when I called to when I'd be able to have my car in their shop. Then they tell me that their labor fees are more than what my insurance quoted and that I'd have to pay the rest out of pocket. Keep in mind, they told me all of this AFTER I had already been waiting patiently for TWO WEEKS to bring my car in. After finally talking to the right person (after three phone transfers) Kirsten or Kristina or whatever tells me that maybe I should just take my car somewhere else. LIKE WHAT?!? I'm amazed with how poorly they treat their customers. ZERO STARS, absolutely do not go to Dave's Body Shop. They've lost my business and ANYONE who asks where I took my car when they get in their own fender bender I'll tell them "Anywhere besides Dave's Body Shop." Atrocious, guys. Absolutely atrocious. read more