Mike Fronztzak and Suzan Huizinga are by far some of the nicest and most helpful people I've ever…read morehad the pleasure of doing business. I had a very in depth issue with farmers insurance that took multiple days of phone calls and emails to resolve. They went above and beyond expectations. I can't say enough good things about this agency and their staff. Thank you!!

By default, I was with Forest for a long time.. I was on my parents' plan (back when they went by…read moreanother name) and as an adult stayed with Forest. My parents left forest awhile ago. They were unsatisfied with how much they were paying and their rude agent. I had little, but generally very pleasant interactions with my agent until recently. When I needed to drop my ex and his car off of my plan, they would not help me. My ex would not sign the documents needed to get off of the plan and Forest said there was nothing they could do. Not their fault, I agree. But curious, I inquired with another company. According to my new agent (Country) there are ways around this situation but they were not willing to help me. I assume this is because I wasn't worth their time, with my small insurance plans. So I stopped paying for my car coverage and was dropped from the plan. Not an issue, we all move on, right? Wrong. After I canceled my Home insurance, and submitted my Quit Claim Deed to show that my ex no longer owned my home, Forest sent me my refund check with his name on it! I assume this was to intentionally cause me more headache, luckily, I was able to cash the check with ease and deposit it back into my escrow account. Truth be told, I have much more coverage needs coming soon and I am absolutely ecstatic that it won't be through Forest Agency.

Last night I called Navy Insurance with an incident I had that could of turned out really bad on my…read morepart. I called Navy Insurance and spoke with a young lady name Tania at the Cermak location. She was very patience and informative in the situation that I was in. She kept me calm and explained my situation and explained what I needed to do to resolve my issue. She advised me that she will personally follow up the next day and thats exactly what she did. I can be a handful when I dont get great service but Tania made it very difficult for me to get upset at her by the way she handled the situation, kudos to her. Moving forward I'll be contacting her knowing that she will get the job done. Great Service and thank you very much Tania.

This new office is very nice and modern! The receptionist Alondra assisted me in such a friendly…read morematter and was quick! Will be making this my go to office from now on :)

Bill Carlton is by far one of the best insurance agents I've dealt with in the last 33 years. I…read morehave had the experience of dealing with many high end insurance companies and agents. As most people know, most insurance companies have many similarities and that is when it is important...scratch that, it is crucial you go with a company that has and agent that will go the extra mile for you anytime you need it. As a licensed private detective, I am a great judge of character and I can tell when someone genuinely cares about the client, as well as, when they solve problems and do not simply "pass the buck." Bill, if you are reading this review, please know that you are appreciated very much and you are truly one in a million in regards to your profession and demeanor.

From the owner: Whether you're looking for homeowners insurance, auto insurance, renters insurance, or another…read morekind, I'm here to help you understand the insurance coverage you may want. Serving the Oak Park, IL area since 2021, I can help you understand your coverage options so you can protect what matters most to you. Stop by in person, reach out online or call to get a free quote today.

Beatrice is very helpful and quick on her feet!…read more Service here is great, always timely and proficient. And very helpful.

This location is the best I have been coming here for 18 years the staff is friendly and very…read morehelpful and they explain anything you want to know about the company I have referred friends here also when you drive with Northwest you drive with the best.

Great service. Being a loyal customer you get discounts on insurance and service is always quick…read more I'd recommend

I have worked with this office for several years, from homeowners' insurance to life insurance…read more This time I was interested in getting a few more policies, I left a voicemail and didn't hear back, went to there website and completed a "contact me" tab on the site still nothing. I finally called again and spoke with Melissa who stated she was unaware that I had left a voicemail several days earlier but that she would talk to her staff. I explained to her what I needed, she said okay I will email you over some policy options that we can over versus what you currently have and bring your mother so we can go over her policy options. She said I close at 6pm but I understand you are coming after work and will wait for you, I get there with at 5:56pm the door was locked, I knocked a lady answered I explained I had an appointment with Melissa, she said have a seat, went to talk to Melissa 20 minutes later we are still there waiting....We walked out, I should have known after not getting a call back that customer service would be lacking. I will be calling tomorrow (hopefully there answer) to cancel my policy.

From the owner: Whether you're looking for homeowners insurance, auto insurance, renters insurance, or another…read morekind, I'm here to help you understand the insurance coverage you may want. Serving the Berwyn, IL area since 1995, I can help you understand your coverage options so you can protect what matters most to you. Stop by in person, reach out online or call to get a free quote today.

The agent/ receptionist Jeanette at aarco car insurance company is the best. She has a friendly,…read morepatient, professional demeanor she knows your name, and always make me feel that whatever you are there for is of the utmost importance. In my book she is a 10

Clearly the individual leaving the one and only review for this company must be an employee…read more I called this company while doing comparable shopping for insurance quotes and received none of the professionalism listed above. What I did receive was rudeness. The first time I called the guy that answered the phone stated that he could not hear me and simply hung up. Even though I thought this was rude, I gave the benefit of the doubt and called back. When the same guy answered, I advised that I was calling to get an insurance quote and he actually stated, "Maybe you should try calling back later, everyone here in the office is to busy right now for that." I actually laughed, thanked him and moved on with my search. I'm writing this review for other customers to save them the time in calling this company. Clearly, this guy showed no concern with acquiring a potential customer-maybe in his opinion, they have all they need right now. I can only imagine how they treat the customers that they already have. The terribly sad part in this is that most of the time management has no clue that they have employees that treat customers this way and only come to work for a check and could truly care less about providing stellar customer service or retaining customers for their employer. I suggest management seeks out better employee's or more customer service training. While their prices may be lower than another insurance agency, I'm sure I'm not the only one who would appreciate great customer service in addition to low prices. Potential customers, please know that this seems to be a case of, "You get what you pay for."

Son personas muy amables y pacientes maradalie muchas…read moregracias por su buena ayuda..

I have been shopping around for car insurance, and everywhere I had call has been the same thing…read more.. People trying to sell me services or add-ons that I don't really need or want on my insurance policy coverage. I spoke with Melissa (I'm glad I wrote her name down) over the phone, and I explained to her my situation, what I was looking for, and what my expectations were for a product that will be good enough for my old secondary car. She was kind enough to go over the details of what Freeway offer, and a well laid out plan of what to expect for when something unexpected happens. I am glad she took the time to go over the little details, something you don't experience anymore over the phone when companies want to just push sales. Thank you!

David and his wife are some of the most pleasant people Ive ever met. They will handle any and all…read moreof your insurance needs and they even have pet insurance too! 100/10 would recommend (:

From the owner: Our mission is to have you walk through our door into a welcoming and family friendly environment…read moreand leave with your questions answered and needs met. We help the Berwyn, Hinsdale, Lyons, Riverside, Brookfield, Oak Park, Forest Park, La Grange, Cicero, and the nearby Illinois communities make informed decisions on Auto Insurance, Home Insurance, and Renters Insurance. We live where you live, serving Berwyn and the surrounding suburbs. Our mission is to be your "Good Neighbor." License #: IL-18631178

Professional, Courteous and knowledgeable. I feel secure knowing Jose Chavez and his team are…read morehandling my auto and home insurance needs. If you are looking for a dependable representative who looks out for you, your budget and your family, I would recommend Mr Chavez and his team! Thank you for your support!!

Jose is a tremendous businessman and friend. I've known Jose for over ten years and he's a person…read moreof high integrity and helpful nature. He's professional, punctual and dependable. It's always a pleasure doing business with him because he focuses more on people than making money. He patiently answers all my questions and is reachable anytime.