This review is specifically about the front desk staff. If I could give 0 stars for that…read moreexperience, I would. Everyone else in the office has been great, but the front desk staff completely ruined the experience. The woman at the front desk is extremely rude and disrespectful. She repeatedly interrupted me and would not even let me finish my sentences while I was trying to ask a simple question about my bill. It was very frustrating and unprofessional. At one point, the other male front desk staff member had to step in and offer help because he could clearly see what was happening and seemed to feel bad about the situation. I appreciated his willingness to help, but it should never have had to get to that point. I also spoke with another person who had a horrible experience with the same individual at the desk, so this clearly does not seem like an isolated issue. Patients should be able to ask questions about their charges without being spoken to in an aggressive or dismissive way. It creates a very hostile environment and reflects poorly on the entire office. I hope management takes this feedback seriously, because the rest of the office staff has otherwise been very good.

** This review is for the Cleaning service provided by Rhonda **…read more I believe this was the first time I had cleaning done by Rhonda in Arlington, MA's office. She was very thorough, detail orientated and nice. She explain things to you and provide guidelines when needed. Her work was gentle and will use proper force when needed. One of my best cleaning experience at Michael Garber's office so far.

Heard about the car crashing into Dr. Casey B. Cook's dental office. Karma!…read more After me being his patient for 30 years, he through me out to the curb via e-mail. Did not offer to meet with me in person to discuss the situation.

Dr. Cook and his staff are so wonderful--kind, caring, thorough and efficient. You are in the right…read morehands when you come here.

Rachel and Dr Langston I by far the best dental team I've ever had in my life. They are so funny…read moreand just so chill I think it just changes the Dentistry game in there. And that's not to say anything about the people that have been doing this for so long but changing the dynamic and the dentist office actually doesn't make it so terrible to want to go to. I'm not sure if they do Children's Dentistry but if they did this will definitely be a place that I would want to take my kids don't make kids aren't kids anymore because if they're that caring with me I can only imagine what they are to their little patients. I don't see myself ever seeing another dentist office again

Belmont Dental Group was the worst dental experience I've ever had. I chose this dental office…read morebecause of the overwhelming positive Google reviews, but that turned out to be very deceiving! I suspect they generate loads of fake positive reviews to maintain a high rating. My tooth had been bleeding, so I went there for a deep cleaning. Raycka was the most brutal and careless hygienist I have ever encountered. She does anesthesia in an extremely painful way. At my second appointment, I specifically asked her to be gentle and to use numbing gel if possible. She refused and then gave me anesthesia in an even more painful manner, causing me to spasm. I tried to stop her, but she rejected me again and kept pushing the needle deeper. I could even feel the needle hitting my jawbone, and I nearly passed out during the process. After the cleaning, my gums and jaw were so badly hurt that I had a fever for two consecutive days. What made the experience even worse was the billing part. Before I accepted the service, I called at least twice to confirm if I were in network. The receptionist confirmed that I was in-network. That was a complete lie! I later received a $1,000 bill. X-rays, the doctor's examination, and other services that should have been covered by insurance were charged to me. My wife, who has the same insurance, had an in-network deep cleaning in Waltham and only paid $200. This is absolutely outrageous. I tried calling to negotiate the bill, but their attitude was extremely rude. They insisted the misunderstanding was my fault. Why would you tell me I was in-network when I clearly was not? My decision to receive treatment was based entirely on what I was told. You lied to me and then charged me for it. If I knew I was out-of-network beforehand, I would never have chosen to get my cleaning done here! Horrible cleaning experience and dishonest billing practices. I advise everyone to avoid this dental group. It is a total rip-off.

Exquisite Dentistry has been my dentist for close to 20 years. I always receive high quality care…read morefrom them.

I've been a patient here for over 15 years. I had cleaning today by Caroline, who is excellent. Dr…read more Talluri is extremely competent and professional. Exquisite has it all - the location is convenient, the parking is easy, my appointments are always on time, and the care I receive is consistently top-notch.

Just had my first visit today and had to go in and give a review right away. All the positive…read morereviews are legit! Dr. Song and his team are amazing. One of the best experiences I have had with a dental office all around, beginning to end. Dare I say I am looking forward to my next visit? Weird, I know. But you'll understand once you go. I am switching my whole family to Dr. Song's office!!

So surprising to see Dr.Song doesn't have 5 million stars. If I could give him infinity, I would!…read moreMy daughter had a super stressful visit with another dentist that caused extreme PAIN, aniexty and potential unnecessary work. We visited Dr. Song for a second opinion, and she was immediately at ease. The whole staff had her comfort in mind, as did the incredibly well-curated, thoughtful space, which was clearly designed with patients in mind. Dr. Song made easing her worries a top priority and was sure to address those first. After examination, he offered a much less invasive option. The procedure was fast and painless. My daughter greeted me back in the waiting room swiftly and SMILING! I can't thank him enough. My teenage daughter is now his #1 fan and telling all her friends to see him! In addition to his incredible empathy, understanding, and talent, his office staff easily navigates insurance and scheduling. We can't thank him enough.

Dr. Brenda Nishimura is one of the best dentists I have ever had. She is thorough and skilled and…read moreshe completely stands behind her work. A couple of years ago I foolishly bit into a piece of hard candy and broke off a repair she did and Dr. Nishimura fixed the tooth again for free. She has a state of the art Cerec machine too and I have had her do both filling and crowns for me, always done perfectly well and without pain too. She is very attentive to her patients' comfort. Her staff is excellent too - Both Emily and Donna are superb hygienists who also do thorough and exceptional work while being sensitive to patient comfort. The office administrator Casey is delightful to work with as well. My wife and I have gone to Dr. Nishimura for almost eight years now and I would highly recommend her for anyone looking for a new dentist. As strange as it may sound, I actually look forward to my dental appointments.

Don't let the friendly staff fool you. When I started as a new patient, the patient billing…read morecoordinator was very helpful and communicated regularly. Trying every which way to find another benefit code they could use to pay for things. But all the communications stopped after tapping out my dental benefits it all stopped. I felt like just a piggy bank for them. Don't go to Dr. Nishimura if you want a dentist that listens, truly listens to your concerns. She'll patronize you and and be dismissive and do what she wants anyways despite your concerns. But it's worse than bed side manor. I stopped going after she left my teeth in worse condition than when I started. I went to two other dentists since then and both told me it would cost over $20K in braces and other dental work to fix it. I have been so bummed about dentist and afraid to go to any more. Run, don't walk, from this place. You have been warned.

I've been to Dr. Schick 2 or 3 times to have my teeth cleaned and once to have some cavities…read morefilled. He seemed to work really fast (not in a good way) and wasn't exactly gentle. Where my old dentist would let me spit and take a break ever several minutes, Dr. Schick relies on the suctiony thing and that can be exhausting on your throat. (Sorry...is that tmi?) Also, getting my fillings in was a worse experience than I expected and my teeth were uber sensitive for months afterwards in those spots. So, I think he's a perfectly competent dentist, but I'm going to find a new one for now. After all, there's like a gazillion in Davis Sq. to choose from!

I am moving and am so sad to have to find a new dentist!!!! Not only was Doctor Schick extremely…read morekind, gentle and caring, but very very understanding of my dental fear. The real gem here though is Deanna who works at the front desk and does all of the insurance magic. There is no dentist that I have ever experienced that has someone working so hard to make dentistry accessible and affordable. If you're looking for someone who really cares and isn't going to hurt your feelings or your mouth! I've almost considered flying back across the country to get some dental work done because they are so good.

Ongoing Complications Following Root Canal Treatment in 2011…read more I am writing to help shed light on a serious and ongoing complication from a root canal procedure performed at this office in 2011. Since that time, I have undergone three surgeries and still experience recurring infection and necrosis that has spread throughout my mouth, resulting in significant health issues. Recently I requested to have some of my health expenses with the proper receipts / notations from the health care providers. They ignored me then had an insurance lawyer write a unprofessional and inaccurate email back. Upon reviewing the x-rays prior to the root canal, tooth #4 was clearly compromised, with clouding surrounding the tooth. However, both Dr. Defrancesco and Dr. Cohen assured me that this was "normal." After the procedure, I was informed that everything appeared to be fine and that any issues might be related to the crown, which was later replaced at my own expense. Unfortunately, this did not resolve the problem, and the infection spread to other teeth, including #4, #5, and #2, as well as other areas in my mouth. I had previously reached out regarding a refund for the procedure, though I wanted to wait for more clarity before taking further action. I knew there was much more to this problem and didn't just want a-refund for the rootcanal. During this time, I encountered unprofessionalism and resistance when I initially made this request. It's also notable that I am a friend of Dr. D's sister in law. If this is how they respond towards people they know on a more personal level how will they treat someone they don't? The root canal procedure involved an apical puncture and overfill, leading to the infection. Immediate post-procedure x-rays revealed that the root canal was not properly executed, and the failure to inform me about the potential risks and complications constitutes a violation of the principle of informed consent. The toxic materials used in the overfilling can cause severe complications, and this has been the case in my situation. The extent of the damage was not and could not have been known until after the supposed statute of limitations had expired. The complications, including the spread of the infection, were not immediately apparent and were only discovered after multiple surgeries. This was hard to prove without convincing a doctor to open up the area, and having money to do it, which finally was done. It is clear that negligence occurred during the procedure, and yet, thid office has not taken responsibility or even shown any sympathy for the harm caused. Following the procedure, I experienced a severe decline in my health, (still having health issues from this to date) with documented issues such as severe sinusitis, post-nasal drip, sore throat, headaches, itchy eyes, vision issue, right ear issues/ pain and drainage issues, swollen lymph nodes, body pains, irritable bowel syndrome, neurological problems, anxiety, depression, stomach issues, cardiovascular problems, and irregular heartbeat. These symptoms worsened over the years and persisted even after tooth #3 was extracted. The spread of infection and necrosis is the primary cause of these ongoing health issues. I now have a tumor on the right side of my neck from persistent issues from this un-acknowledge mistake. My lymph node on the right has been consistently enlarged. Again, I had no previous health issues and all issues are directly related to this. Moreover, the most recent surgery on 3/15/2023 concluded that the original source of the problem in 2011 was tooth #4, not tooth #3 as initially diagnosed. This misdiagnosis led to an unnecessary root canal, which exacerbated the situation and instead cause me to almost die. As dental professionals, it should have been recognized that tooth issues can and do manifest as sensitivity in surrounding teeth. Additionally, Dr. Cohen punctured the apex of tooth #3 and overfilled it into my right sinus cavity without informing me, a serious "oversight" called malpractice. Had they diagnosed me properly and didn't perform a root canal on a healthy tooth none of this would have happened. Given the severity of the situation and the lasting impact on my health, I asked for partial compensation for the procedures not including harm caused or the work and schooling loss I incurred. I cannot afford to get implants which is causing issues with my jaw being uneven. Instead Ive been thrown away like yesterday's trash while they filled their pockets with my money and at the cost of my health/ life. My only hope at this point is to have my voice be heard, even on a small scale such as this and save someone else for having this happen to them.

Needed to get my biannual cleaning, and it was a great experience…read more Easy to get an appointment within a day after scheduling, even at a busy time. This was luck of the draw but I'll take it. Super friendly front desk staff. The hygienist doing my cleaning was very friendly and professional. She made me feel at ease and she did the cleaning efficiently and thoroughly. I would definitely come back here again for this service.