I had a knee replacement and was unable to have dental care for several months. I wanted clean…read moreteeth as soon as I could have them and I called for a cleaning only and was told it would cost $250.00!!!!!!! Wow! Enough said.....

I'm writing this review because the owner called me and made me feel very uncomfortable on the…read morephone while I was at work, even after I was told that the issue was resolved the previous day. He never asked about what had happened or what I had been told by the office, but just seemed focused on money (as another yelp review states below) and stated that my insurance was "weird" and "difficult" and that they had "lost money" on my like 3-minute cavity check). You need to realize that the office is in a position of power and please be respectful to everyone. A few months I called and was told that they would check on a cavity as part of my next cleaning at no additional charge (because it would take 10 seconds) and they were nice enough to move up my appointment. When I showed up for my appointment, they said they didn't have time for a cleaning and they checked inside my mouth for about 4-6 seconds and said everything was fine. I confirmed before (over the phone and in person) that it would be complementary (because it would take 10 seconds). They then charged me and billed my insurance for a full exam. The reason for this review is that the office has been frustrating and very needlessly time-consuming to work with; in addition to the phone call, on at least 4 different occasions I was told something would happen (we will call you later today of by tomorrow; we will email you in the next few hours) and nothing was done. Emails weren't sent with names in the signature so I was never sure who I was emailing with. In the future, just say "We're sorry this happened. You were told it would be a cleaning but instead we made a mistake with the schedule and we apologize for this. Good news is at we were able to do a 15-second check on your cavity we installed, and because this was only 15 seconds and because you were misled into thinking that it would be a complementary part of a cleaning, we won't be charging you or your insurance for those 15 seconds." All the dentists and orthodontists I had growing up, would check on a cavity that they installed for free if it took 5-10 seconds. If they saw something that looked more alarming we would go from there and possibly book a longer exam in the future. I may delete this review in the future, and wish everyone the best with no hard feelings. Goodbye.

Heard about the car crashing into Dr. Casey B. Cook's dental office. Karma!…read more After me being his patient for 30 years, he through me out to the curb via e-mail. Did not offer to meet with me in person to discuss the situation.

Dr. Cook and his staff are so wonderful--kind, caring, thorough and efficient. You are in the right…read morehands when you come here.

Dr Cook was my dentist for thirty years, and i am now 78 years old. I had to change health…read moreinsurance to an HMO, because Beth Israel Hospital effective 1/1/2026 has made their PCP HMO doctors only. Dr. Cook is not in the HMO network and has refused to join because they do not pay enough for his services. Dr. Cook told me i had to either pay for his services in full out of pocket, or find another dentist.

Can I give this place 10 stars? Because if I could, I would…read more Dr. Cook is The Best Dentist that anyone could have, period. He's got a great sense of humor as others have mentioned, plus he and his staff are very attentive and communicative about everything. I had an old filling start to break, which I didn't notice (but of course, Dr. Cook did). He said I should get it replaced, and before I went in for my appointment to do it, I got a text letting me know what my expected portion of the bill would be after insurance. I didn't ask for it, and it didn't happen when I arrived - it just magically appeared days in advance. The filling replacement was so fast, painless... I'd go so far as to say it was a breeze. I was able to eat dinner only a few hours later with no problem.

Awesome cleaning, as usual. Very attentive and friendly dental clinician. Very thorough cleaning…read moreof my crowded teeth

We made an appointment with this dentist based on recommendations and ratings. There is nothing on…read morethe website indicating it is on the second floor of the building or indicating that it does not have any access for wheelchairs. There is no elevator. The website says all are welcome. Apparently that is all but wheelchair users.

I can't stress my dental anxiety enough because it isn't possible. I have to take anxiety…read moremedication to even try to think of going but today I went to Smiles By Rosie and was completely in awe of the wonderful experience I was fortunate to have. The staff is absolutely amazing. They're all very sweet and understanding of your concerns. Everyone will go out of their way to calmly explain to you everything, from the procedures to even helping ease your anxiety and concerns. I only had a cleaning to day (and a very deep one as I hadn't been to the dentist in a long time) and I can confidently say that, even though it was a rough cleaning, I enjoyed it! It sounds weird but it's true! The hot rocks, lavender sheet, and warm pillow really helped comfort me and the music in the background was very relaxing. I really enjoyed my experience here and I never thought I could ever say that about a dentist's office. There is a long waiting list but if you're perseverant and positive, you can get in ahead of schedule! My appointment was supposed to be a year from now but I saw the email they usually send when there's an open spot and quickly replied to their message with my information, which I had typed down on a note in my phone so I could copy paste it quickly on their email message. If you don't do that, odds are someone else will get the appointment. The last time I tried, the appointment was filled within two minutes of having received the email. It's safe to say this office is a popular spot. All in all, amazing place, amazing staff, amazing service! Can't recommend them enough!

It did take a while for their wait list to open up enough that I could get in, but once I did, I'm…read morehappy to have found my new dentistry after moving to Somerville! Dr. Rosie and all of her team are kind, friendly and will make sure you feel as comfortable as possible, in a usually uncomfortable experience. Dr. Rosie is very thorough and so far I have no complaints, luckily I don't have any kind of dental complications so I'm not sure how getting an appointment might be like if you had some kind of emergency, but I was able to get a couple of fillings done within a week of my initial cleaning appointment when we found the cavities. Heated neck pillow during the exam, and a warm towel to wipe your face after, it's the little things but hey, I'll take them over not having them!

I've had two cavities filled by Dr. Lorna Lally and I can't recommend her enough. Dr. Lally is…read moreextremely friendly, kind, and reassuring. When I come to the dentist I'm usually extremely anxious and not in a good mood - especially when I have to get work done. Dr. Lally clearly communicates what to expect, understands where my anxiety is coming from, and makes me feel safe. She does a great job establishing trust and has done an awesome job filling my cavities - it was truly painless. Thank you Dr. Lally and your team for being the best!

I had such a great experience at this dental office. Dr. Dautaj and staff were incredibly kind,…read morewelcoming, and made me feel at ease. The office itself is beautiful--clean, modern, and very comfortable. As a new patient, I was impressed with how quickly I was able to get in for a cleaning--everything was efficient without feeling rushed. I also had an emergency visit for a cracked front tooth, and Dr. Dautaj took amazing care of me. She fixed it beautifully, and it honestly looks better than ever. I'm so grateful for the level of care and attention I received. Highly recommend!

I came in as a new patient expecting the same care everyone should receive x-rays and a cleaning…read more Instead, I was told I needed a "prior authorization" before they would clean my teeth. I knew that wasn't true, and I confirmed with my insurance (DentaQuest) that no authorization was required. I filed a grievance and documented everything in case this office tries to bill for a cleaning they never did. No patient should ever be treated differently because of their insurance or the color of their skin. I feel I was treated this way because I have MassHealth/Medicaid, a low-subsidy insurance plan, and because I am a Black woman as if I was ignorant and wouldn't know better. I remained respectful and polite, but I will not return. If you are a person of color and have MassHealth, Medicaid, DentaQuest, any type of state or government insurance, please be cautious. In my experience, this office especially Dr lang will play in your face, deny you proper care, will bill you for services you never received. Patients deserve honesty and equal treatment, no matter their background or insurance.

PRO - Had two wisdom teeth removed and it went straight forward. To my surprise had minor swelling…read more Customer service given from the nurses / dental assistants were good. Actual dentist(s) are Asian and they don't speak much. Majority of the staff not including the actual dentist(s) are either Spanish or Brazilian. CON - Asian male customer service who works at the front desk could be a little more friendlier. Take his time to explain and don't speak sooo fast. I under that having to re-explain yourself several times because of language barrier can be FRUSTRATING but again your job is based on offering a good quality CUSTOMER SERVICE. I give them a 5 Star and would actually return again. Even if the dentist don't speak to me. Workmanship isn't based on how well you can speak!

Look for Dr. Paul Dobrin, at Dental Arts Davis Square he is the most knowledgeable and honest…read moredentist I ever met.

for almost ten years despite this i had a last minute issue which left my insurance pending (even…read morethough i was still paying for it and insured which I provided them with that information) they refused to serve me or inform me that my insurance had any issues despite me providing them with my insurance information ahead of time. Unfortunately the front desk personal Adriana loudly (and across the room with multiple patients there) stated I was uninsured and she was refusing to provide my services. I had to ask her to come over to me because I didn't feel comfortable with her shouting this across the room. I also carefully read the financial form which they had me sign and it stated they would bill for services and payment was required within 30 days. They refused to honor this despite having me sign this upon entry. When I pointed this policy out to Adriana she changed the wording to "insurance will be billed" and insisted I pay out of pocket in full right then. This experience was such a let down. Unfortunately they have changed and are no longer a helpful or polite or reliable dental provider. I would not advise that people go here.

Great experience! Excellent care, friendly staff, and no wait time. All staff are the best. I'm so…read morehappy with the results!" Thank you

Worst dental hygienist experience ever Dentist was fine…read more X-ray technician was fine I would describe the hygienist as angry at life and taking it out on my mouth She went way to fast and squirted water right down the back of my throat as well as a over my face Then when she wiped it off she squashed my nose with force just angry She also very forcefully moving things around d in my mouth She only polished bottom teeth and not top teeth which I was kind of relieved as I The hygienist just poked harder if I winced She also put her gloves hands in my mouth and then on the keyboard and then back in my mouth several times

Dr Jradeh is very skilled at what he does. He listens to your concerns and explains what and why…read moreand doesn't push to do more than necessary. Only issue is limited office hours for appointments.

I stayed on at North Cambridge Dental when Dr. Jradeh took it over because he notices everything,…read morecommunicates well, discusses options, doesn't do extra procedures, has a great bedside manner and his staff are happy, thorough and gentle. It's a great location and I can always find parking. I fully recommend!