Went here last night on a whim through a friend's recommendation. Made some tough decisions but Dr…read more Bradway, Blue (nurse) and Maritza (front office) really helped make the process gentle. They were 100 with me. They respected every single thing my family and I did and said. Magoo went out with ease and now pain free. They were so kind and patient throughout the whole night while at their hospital. I'm appreciative for their compassion, commitment and kindness. Thank you ladies for being so great! From my family and I

I'm embarrassed that I don't know how to spell her name, but Naia, Niya, the person who runs the…read morefront desk, she's the most calming person on the planet sometimes. I have really bad anxiety. And my shrink has a real sense of humor telling me to get a dog for it. I've been in this ER for some real shit, but also some just me being anxious shit. No matter what it is, she's never dismissive. She's never condescending. I'm always relieved to see her face. My dog is also obsessed with her. Everyone else here is great too. Also, the nurses are great. The one tonight gave me pee pee pads because my very high dog is leaving a trail. They've been very useful as my entire apartment smells like pee, but that can all be mopped up off the floor and thankfully thrown away off the couch and bed.

Best experience for veterinary services in Berkeley. Calm,…read morecompetent and organized from the moment you enter. You can feel confident with the care, your pet will receive.

Kind staff, but a frustrating and disorganized urgent care experience…read more Our visit took about 1.5 hours. Even though we completed intake over the phone, we were asked to fill out the same information again on paper, and we weren't seen until ~15 minutes after our scheduled time. We also spent a long time waiting due to a lepto test. We were initially told results could take up to 30 minutes and that the assistant would check with Dr. Holliday to see if we could leave and come back. About 20 minutes later, we were told we only needed to wait 10-15 minutes total--by then, we had already waited most of that time unnecessarily. Follow-up was the most frustrating part. The front desk was responsive through the online portal, but not helpful--they repeatedly said they would "leave a note for the doctor" or were "waiting for the doctor to finalize their notes." We later found out test results were available on Tuesday but weren't released to us until Thursday. For an urgent care visit, this delay felt unacceptable. We requested SOAP notes and lab results on Monday for insurance purposes and had to follow up multiple times to get documentation that should have been readily available. The medical care itself seemed thorough, but the administrative side was lacking. Given the cost (urgent care exam alone was $147), I expected a more efficient and timely process. Overall: kind staff, but poor follow-through and delayed communication. For urgent care, I expected a much greater sense of urgency.

Wow the vet is really caring and answered all my questions I had during my visit. The reason I left…read moremy previous vet for Campus Veterinary Clinic is because the previous vet just rushed us all the time and didn't feel like they really cared about the issues at hand. We have to do fluid therapy and they provided all of our options. We decided to do it ourselves and they gave us a tutorial on how to do it at home to save money. Great experience so far and glad I found Campus Veterinary Clinic

Unfortunately I am leaving this vet practice after taking my cat there for several years. They…read morehave become rigid, unfriendly and inhumane. They seem focused on making money and suggesting random tests and procedures. They refused to refill my cat's food prescription he has been on his whole life and insisted I bring him in for a check up before they refilled it even though I was running out of food. They demanded I schedule a visit and falsely accused me of cancelling a prior appointment in order to get the food. The vet I saw was sour and examined my cat for around 2 minutes. As I was waiting to be seen in the waiting area, a guy came in and asked to speak with a manager because his dog had the wrong blood work done and he wanted a refund. The tech I met was very nice, was patient and handled my cat gently so I will give 2 stars instead of 1.

We took our dog here for complications after a tooth extraction. We were there for about 3 hours in…read moretotal, and in that time I was incredibly impressed with every single staff member. They patiently endured all kinds of rudeness, borderline harassment, and ungrateful treatment from owners who were clearly stressed about their animals. It was very obvious that everyone who works here has the safety and health of the animals in mind, even when the adults are less than grateful. Everyone whose pet was stable was seen in order, which took some time because while we were there they got 2 different animals who required emergency treatment and were immediately rushed back. While we were waiting the staff chatted with us and generally made us feel really welcome. The vet was very clear and understanding about what was going on with our dog and we left with the right treatment and medicines. She is now feeling much better.

I'm really sad to rank this place so low. I've taken three of my cats here for the past three…read moreyears. Two of my cats were seniors who past from chronic kidney disease and one from cancer. They really took care of my girl in oncology but she didn't make it. They provided clear expectations on the quality of life for my two elders girls and helped me make the right decisions to put them to rest. My youngest cat, who we only had for less than two years, has shown sign of chronic gastrointestinal issues and every time we've take him in, they weren't as compassionate. Within his less than two years of life, he's been to the ER for the same symptoms four times. Three were at PETs. We chose to bring him here because of our past experience with our girls. For his care here, the vets were evasive and push incredible expensive diagnostic that didn't actually solve the issue. Every single time they just gave him pain meds after blood work and radiology showed nothing wrong. We didn't want to say anything, but Dr. Peterson seemed to be on a stimulant or some kind of meds while she spoke to us. She kept repeating the same questions over and over after we answered them and was talking a mile a minute and continously interrupting us. It was jarring. She wouldn't refer us to a specialist or internal medicine unless we wanted to pay even more. This is very predatory. Thankfully, we brought him to another facility for the same situation when we couldn't make it to PETs. After gathering records from that office and PETS, this facility called me and sent me a list of internal medicine practices I could take my cat to. They did this without forcing us to come in or saying they couldn't do it unless we did more procedures. They got back to me the same day with his records. This is a stark difference from how we were treated at PETs. PETs didn't send his records for several days. They spelled my name wrong several times after asking me multiple times how to spell it and continued to say they could help us further unless we wanted to pay more. They have become a money-grabbing predatory practice. And I can only say this with confidence because of the stark difference on how we were treated at PETs vs the other facility. We have enough evidence to take him to internal endoscopy ourselves without dealing with PETs anymore I'm really sad to rank this place so low. I've taken three of my cats here for the past three years. Two of my cats were seniors who past from chronic kidney disease and one from cancer. They really took care of my girl in oncology but she didn't make it. They provided clear expectations on the quality of life for my two elders girls and helped me make the right decisions to put them to rest. My youngest cat, who we only had for less than two years, has shown sign of chronic gastrointestinal issues and every time we've take him in, they weren't as compassionate. Within his less than two years of time? He's been to the ER for the same symptoms four times? Three were at PETs. We chose to bring him here because if our past experience with our girls. For his care here, the vets were evasive and push incredible expensive diagnostic that didn't actually solve the issue. Every single time they just gave him pain meds after blood work and radiology showed nothing wrong. We didn't want to say anything, but Dr. Peterson seemed to be on a stimulant or some kind of meds while she spike to us. She kept repeating the same questions over and over after we answered them and was taking a mile a minute and continously interrupting us. It was jarring. She wouldn't refer us to a specialist or internal medicine unless we wanted to pay even more. This is very predatory. Thankfully, we brought him to another facility for the same situation when we couldn't make it to PETs. After gathering records from that office and PETS, this facility called me and sent me a list of internal medicine I could take my cat to. They did this without forcing us to come in or saying they couldn't do it unless we did more procedures. They got back to me the same day with his records. This is a stark difference from how we were treated at PETs. PETs didn't send his records for several days. They spelled my name wrong several times after asking me multiple times how to spell it and continued to say they could help us further unless we wanted to pay more. They have become a money-grabbing predatory practice. And I can only say this with confidence because of the stark difference on how we were treated at PETs vs the other facility. We have enough evidence to take him to internal ourselves without dealing with PETs anymore and hopefully can get him proper treatment instead of a bandaidand hopefully can get him proper treatment instead of a bandaid.

Huge thank you to Dr. Dianicia Valencia and the team for taking such good care of Ben today. I was…read morehonestly very stressed and worried when his dew claw injury suddenly became worse, especially after already bringing him in the week before. What I appreciated most was not only the care for Ben, but also the kindness and understanding toward my financial situation. The doctor took the time to explain every recommendation clearly, never pressured me, and helped work with me to find a treatment option that was still safe for Ben while being more affordable. As a pet owner, that level of compassion means a lot. Veterinary emergencies can be overwhelming, and being treated with patience and understanding made the entire experience so much less stressful. Ben may have been a little dramatic today but he came home safe, cared for, and already acting like himself again (especially after snacks). Thank you again for your kindness, honesty, and for truly caring about both your patients and their owners. We really appreciate you so much.

Dr Valencia has a great bedside manner. She walked in, sat down on the floor and connected with my…read more14 year old dog while she listened to me.. Soon Molly stopped shaking and at the same time, I felt like Dr Valencia really listened to my concerns, my goals, then did a thorough physical exam, and came up with a great plan based on her hx/physical exam diagnosis of a herniated disc (i did not want to do confirmatory imaging), educated me about our options, and met me where I was. Molly is already doing better. Thank you!

University Veterinary Hospital in West Berkeley is a fantastic clinic with a really nice, clean,…read moreand well-organized facility. They have a small parking lot, but there's usually decent street parking nearby. They're open Monday through Saturday by appointment only. I saw Dr. Schaffer for my cat Sophie and she was amazing. She was incredibly thorough, compassionate, and clearly very good with animals. The entire staff was great--professional, friendly, and attentive. I felt very comfortable here, and I think my cat, despite it being a new environment, felt relatively at ease as well. They're very transparent about pricing and never pressured me into getting any specific tests. They answered all my questions clearly and made sure I understood everything. The clinic gives out free treats for both cats and dogs, which was a nice touch. Their prices do lean a little on the higher side compared to some other clinics I looked at nearby but they provided close estimates over the phone beforehand. They offer basic blood/urine work and have an in-house pharmacy for some medications. They also do basic bladder ultrasounds, but for more advanced imaging, they refer out to other nearby clinics they trust. Overall, I highly recommend this clinic. The level of care and professionalism is excellent, and Dr. Schaffer especially was wonderful with my cat.

Compassionate people and my dog loves them too! Currently…read moreDr.Lam is helping us navigate a troubling set of issues, but he is extremely knowledgeable and treats Buddy, my Shih Tzu mix with kindness and pets.

If you are in the need for an in-home euthanasia visit, I highly recommend Dr. Grant. We were…read morelooking for someone who would transition our adopted feral cat at home. Mer did NOT want to be in a carrier, his stress and anxiety levels were running high. Having the ability transition him in the comfort of our home was, for all of us, perfect on many levels. I called the clinic, explained what I what I wanted to do and they had me reach out to Dr. Grant via email. He was responsive, communicated all the pertinent details to me and we scheduled a date. My husband and I have "graduated" many furbabies in our lives so we are not strangers to the process, but when the day came, Dr. Grant arrived and went over the procedure one more time to make sure I would be at ease. He did not rush and Mer moved on peacefully. We still have four dogs who will eventually need help in moving on. It gives me great comfort to know I can reach out to Dr. Grant when it is their time.

Dr. Grant is wonderful and caring. He has helped us on three different occasions with end of life…read moredecisions for our dogs. The service he provides is invaluable. Highly recommend!

Great vet, compassionate, friendly, and wise. I've taken many of my cats over the years there…read more This hospital is pricey, but it's open at night for emergencies, and there is someone there all night, unlike other vets. They also have specialists there which are great!

Our dog is now 16.5 after working with Dr. Brown, Chelsea, and recently Ruby for 7 years (and…read moreongoing). Our dog has had many ups and downs, a couple ER scares, and Dr. Brown has patiently walked me through all of anxieties that come with loving a geriatric soul dog. In my mind, you're paying for time - his time, which he's generous with, and more time with your pet. It will always be worth it. I trust this team implicitly and hope they know what kind of impact they've had on our lives by giving us so much time with our dog and helping her live a good life.

No one picks up the phone during business hours. Called at least 5 times on different days…read more It is a real struggle to communicate with the vet tech. Common sense is not her strength; for appointments (can only be booked by email), she only gives days of availability not times. She rarely responds to emails in a timely manner, even when it involves medications for example that need to be received in a timely way. It is very stressful playing phone tag with her or reminding her to respond to emails. I really like Dr. Brown, but I cannot imagine how I can rely on this clinic when my pet is having an emergency and there is no one to speak to. Voicemail directs emergencies to a third party. It would be terrible to be unable to reach your veterinarians during an emergency. Their physical address maps to a UPS or a rug store so you can't go in person for an emergency either.

Great initial visit. Was able to ask questions to ensure my guy stays healthy for a long time. Very…read morecaring and adaptive to the animal (my pup has a lot of energy) ensuring the animal is comfortable and well treated. I wish my doctor's office exhibited the level of care they provided. Front desk could be better. In my multiple experiences with them, it's felt more like checking boxes than providing customer service (over phone and in office). Won't get into the nitty gritty (because all other staff was great) but I was able to notice differential service between me and other owners. Everyone should be treated with equal respect and care, would not want this to be mistaken as bias. My pup had such a good time, I dont think he will associate the vet with something to be scared of. Considering my pups story, this speaks volumes of the dedicated staff and the environment they cultivated

Extremely rude staff. Doctors are great. But the reception definitely needs improving and people…read morewho are actually happy to work there. I'm constantly dealing with shortness and rudeness with the help desk.