Horrible experience. After getting confirmation of my appointment through email at 2:30, I called…read morethe office to double make sure the apt was going to be at 2:30. They told me they didn't have my apt and they can "squeeze me in" for 4pm. I advised I got 2 confirmation emails and a "don't forget you have an apt at 2:30" email. They said they don't know what happened but at 4 is when they can see me. When I scheduled the appointment over the phone I advised what insurance I had and they told me they accepted that insurance. I arrive and the receptionist tells me they don't know if they accept my insurance and that I need to wait for the billing lady to arrive. 45 Min later they tell me the billing girl has still not arrived and don't know when she's going to get back from lunch. I waited for an hour for the billing lady, not knowing if I was going to get seen or if they accepted my insurance. Such a waste of time and not organized at all. Don't recommend. I really wanted a female PCP, but unfortunately this one is not it.

I just love how the direction of the clinic is going the office manager Ms. Lindsey is extremely…read moreknowledgeable and helpful. I feel more relaxed coming into the clinic and calling.

I had gotten a leg infection due to a bad scratch from tools used in gardening! I got treated for…read morethe problem but after second visit this infection came with a fury! Plus my BP med was not working properly! I can't blame anybody infections are poison that can start real easy and do damage! Blame i don't put on anybody antibiotics didn't work for some reason or another! At least she some me everyday at the hospital! I had other doctors explain things to me! I'm resting n getting ready to go exercise with a lot of gusto! No blame here on anybody God n my faith saved me Amen!

Dr. Marissa R Gonzalez has been my doctor for over 7 years. She has been the only doctor out of 5…read moreprior doctors that has stabilized my diabetes. She has been through 2 knee breaks, 2 heart stints, and femur break with me. She was not the primary for those but she made her presence known with visits as my primary family doctor. I do not know the other two recommendors but one is from Austin and the other was from out of state and as far as I know Dr. Gonzalez practices in Laredo, Texas so I would not take those recommendations very highly. I would and have recommended her practice highly to friends and family. Dr. Gonzalez is the best and I have even changed my insurance when her contract with them was up. I have always been welcomed warmly in her office and the maximum wait I have experienced has been 1 hour, but in their defense, it was not an appointment.

Negative 50 is my rating on this group. They have a telephone answering service, although very…read moreprofessional voices, the service is worst than horrible! You are unable to speak to anyone at the clinic. It all goes through this answering service and they are the only ones that can speak to the healthcare team at the clinic. I attempted to contact them on two different occasions and both times, I literally held for over two hours just to find out that it was noon and they had stepped out to lunch. After holding for 2 hours!!!!! They promised they would get someone to call me back that same afternoon. Two weeks went by and not a single call from them. We felt like a hamster in a wheel...going absolutely no where. Don't be fooled. This is your typical company that is not out to care about your well being. They are all about the bottom line number and have no interest in your health or your wellness. A simple question to be asked for a 95 year old patient. They simply do not care! Then you show up and they leave you waiting for hours before they attend to you...95 year old patients should not be left hanging. It was bad, it was awful, it was intolerable. Too mechanical in my opinion. They need to start getting rid of their answering service that does nothing! Good Doctors are hard to find in Laredo. If you find one, don't let him go. "Hang on for dear life". To all, good luck, hope your experience is much better.

This organization runs test and doesn't give patients any update. Especially, If the patient needs…read moresomething to stop bleeding. They just tell you that they will call with test results. It been three days and no call. We have called several times, and the nurse practitioner doesn't call even after the operator assure that he got the message. this has become a business to fraud patients. The provider doesn't care about patients. Just bank account. If you go be ready to get no help. You can bleed to death and they don't care.

Best Doctor. Dr. Betty Garza de Caldera. Excellent Service and attention, lab work in the same…read moreoffice.

Excellent service and attention by dr. Garza age the rest of the staff. Also has a very convenient…read morelocation.