Being an honest Businessman if he's going to service the public well my experience was horrible i…read morebrought my vacuum for service i was told it will be ready in 3 days upon my return i was given some one else's vacuum i told the owner that's wasn't mines he insisted it was i know my stuff n i take pictures of before n after ~i just want my vacuum back !

My DVD player needed a cord repair because the dog ate through the cord (unplugged.) Myers fixed it…read morefor 20 bucks and when I asked him to carry it to my car parked on the street beyond a sheet of ice he did it. . I haven't tried the player to see if it works but I'm sure it does

They picked up and dropped off my tractor. Everything works great. Thank you for your help.read more

Alan is everything you want and need in a small business. Dependable, reliable, fairly priced,…read morewith a LOT of integrity. He fixed our snowblower in 4 days, kept his word in the time he would pick and and deliver the snowblower. We gave him a tip as we appreciated him and his professionalism. You don't find many small business owners with this much integrity.

Great products and service! Worth the trip for the people!…read more I have never been disappointed with the products or service!

Had our tractor serviced. Picked up, tuned and changed the oil and filter. Delivered the tractor…read morewithin a few days. Work was excellent

I recently worked with David Hecht Kitchens on my kitchen remodel project, and the experience was…read moreexceptional.  The staff members at DHK have an eye for truly re-imagining an existing space, which was evident from our initial conversations about my kitchen.  The final design for my kitchen was way beyond anything I could have imagined on my own, and the staff worked closely with me to ensure all of my (many!) questions were answered during this process. During installation, the DHK team kept me informed about what was going on and took care of coordinating everything from lighting and plumbing to flooring and appliances!  My DHK cabinet installer was great to work with, and he went above and beyond in ensuring everything was installed perfectly. The outcome of this project is a truly transformed kitchen/dining/downstairs space that I LOVE walking into (and cooking in!) every day.  The kitchen in my house is most definitely the heart of our home, and we are so thankful to David Hecht Kitchens for delivering us the best!  I would highly, highly recommend DHK to anyone who is looking to get an exceptional experience with a kitchen or bath remodel project!

Our experience with Scribner's Kitchen and Bath, particularly owner Jim Moran, left us feeling…read moreprofoundly disrespected and fell significantly short of our expectations for a "luxury" kitchen designer. I remember assurances from Jim Moran that he was detail-oriented and would collaborate with my wife--an architect and engineer--he was notably absent from the design process after our initial meeting. For six months, near weekly design meetings with Scribner's were frustrating due to incorrect or unchanged plan updates. My wife ultimately developed key design features for the kitchen on her own and which I recall Jim Moran acknowledging were superior to his own. During construction, we discovered the kitchen island was installed 8 inches off-plan and was 6 inches shorter than the design. This highlighted that the measurements used to develop the plans were off by nearly six inches and resulted in a less than 27-inch clearance around our island. It felt as though Jim Moran dismissed our concerns, as I recall him claiming "he didn't think we'd notice" the change and stating the clearance was "fine", although not to code. I remember him only conceding to relocate the island when we pointed out it wouldn't accommodate my mother-in-law's wheelchair. Due to the inaccurate measurements used for developing the design, months of my wife's meticulous work on sightlines were rendered useless, for which we were offered no compensation. Undiscussed design details and quality issues were prevalent. Incomplete tile work, cracked new cabinets from costly under cabinet lighting installation, multiple unfilled crown molding seams, and countertop seams not identified in the design. Nearly every cabinet was damaged, and adhesive, from mounting the countertops, was left to harden on interior cabinet walls. In every instance it felt Jim Moran was only interested in fighting us to avoid rework. When my wife asked how we could adjudicate these issues, I recall Jim Moran shockingly threatened us with legal action. Not at all the experience we'd expect from the owner of a "luxury" kitchen contractor. I was further insulted when Jim Moran implied our complaints were related to being unable to afford the renovations; which is completely untrue and unfounded. Our checks all cleared without issue. We were never offered compensation or rework for the majority of our concerns as, it felt like, Jim Moran belittled our quality standards. The project, estimated for 4-6 weeks, dragged on for over 10 weeks, with no compensation offered for our increased displacement time or food costs. Insultingly the team abandoned the site without notifying us, and did not perform a final walk-through or punch list, leaving a dishwasher with standing water and tile unfinished. When we reached out to Scribners for help they notified us that the job was complete. We withheld final payment on appliances due to unsatisfactory installation and Scribners accepting damaged products. The appliance store graciously was able to get Jim Moran's attention which prompted another week of disgruntled contractors trudging through our home to fix appliances, tile, and lighting. Even then, broken pull-out cabinets remained, which I, exhausted from the experience, opted to fix myself, again without compensation or apology. Overall, the experience felt like dealing with a used car salesman--issues were hidden, options concealed, product information was incorrect, and communication was poor. Most disappointingly, my wife experienced increasingly rude treatment, including disregarded emails, belittlement of her expectations, and even legal threats.There were countless other issues and disrespectful comments that are too lengthy for this review. I hoped waiting a few months to write this review would make me feel better about the situation, as ultimately it is a nice kitchen. However, the treatment from the owner was unacceptable. I get no joy from writing this review but hope it helps others make a more informed decision, as I feel taken advantage of and foolish for trusting Scibners promises.

I recently had my kitchen remodeled by Scribner's Kitchen and Bath Design. I couldn't be happier…read morewith the results. From the initial consultation to the final installation, the process was seamless. Jim and Cindy are amazing and a delight to deal with. Cindy is very knowledgeable and helps with all the finishes, colors, flooring, hardware, etc. as well as scheduling. Jim is the owner and his building knowledge is impressive. He visited the site everyday. Jim has a tremendous team that he has worked with for years- extremely professional and they all worked hard to meet the high standards of Scribner's. Once they started there was never a delay- the electrician, the plumbers came when needed. No was called off for another job. It really is a well oiled machine. I was always well informed of what was going on. This is a top-notch organization. If you want a great kitchen, run, don't walk, to Scribner's Kitchen and Bath Design!

Friendly and helpful sales people. I would definitely go back to them again good selection of…read moreappliances

A thank you letter to GALLO APPLIANCE will tell you exactly how great they were!…read more This note is long overdue & I'm sorry it's so late. We can't thank you enough for all the work you did making sure we received the perfect dishwasher for our needs. I came home to a beautiful surprise, the dishwasher was installed and ready to go. My husband said, the installer did a beautiful job and was awe of his hard work ethic with the delivery and installation process. We just can't take for granted the work involved with removal of the old & new; hauling it down the stairs and to the truck and all the back & forth." As for the dishwasher, You helped us make the perfect choice. We thank you for making this purchase all too easy never leaving my home and making the changes to suit our needs. You have a very special interest in making your customers happy and we are most grateful!"

The quality of the design and recommended cabinets, tile, countertops, and hardware is to be…read morecommended. My initial design ideas were made better with their expertise and visually my kitchen looks exactly as I'd hoped. The work done by plumbers, electricians, painters, and all sorts of other specialist companies is top notch. What is well below expectations is the project oversight, attention to detail, customer service, and communication. I paid a premium price for low quality project management and two out of four major appliances being limited function to non-functional on the day they called the project "Majority of Work Complete". Venting work was needed outside, for a project taking place in the winter, and they saved the work for the last week of the project when adverse weather conditions prevented it from being done. The week prior I asked why the work wasn't even on the schedule and they assured me that they had it under control and the work would be completed on time. Apparently not consulting the weather forecast for an outdoor weather dependent project. Weather is beyond their control. Planning for weather to be beyond your control is what a good project manager does. But at least I can use the stove, as long as I don't burn anything I'm cooking or care whether my whole house smells like the kitchen. The brand new dishwasher is completely non-functional, doesn't even turn on. There were many sink elements in my project plan, which they were aware of when measuring for the very nice very expensive custom cabinets. Yet when I pull the faucet nozzle extension the under sink trash can gets knocked off track. I could remove the under sink trash can and solve that problem, but the reason I paid for custom cabinets including the under sink trash cans is there is no room for trash cans in my small kitchen. I wrongly assumed their measurements would account for the needed room for all the elements in the plan. When I expressed concern about the lack of oversight on the project and lack of care with my installs I was told to enjoy my beautiful kitchen. So if you're looking for a stunning kitchen that doesn't function, go with these guys without worry. If you're looking for a beautiful kitchen that also works, think twice.

After checking with family and friends, we contacted Covenant Kitchens & Baths as our first choice…read moreto discuss renovating our kitchen, mudroom & laundry room in our 100+ year old family home. The kitchen had very little counter space and outdated electrical, but we believed it was a difficult room to do much with as it had five doors and three windows which greatly limited our options. It had been last reno'd in 1990 but that was just a cosmetic reno, i.e., paint, flooring, cabinets & countertop. We met with Gerard and he agreed to take on our project. We spent about three months on design work with him and his design team, Pam & Emily, which, based on their input, changed very significantly from our original idea. The original layout was very inefficient because the cook prep area was spread over the entire space, and to get from the mudroom to the rest of the house, you had to walk through the prep area. They were able to offer suggestions to essentially flip the design of the space 180 degrees which allowed for the installation of a traditional U-shaped counter as well as the separation of the cook prep and dining areas. Since the walls had not been down in our lifetime, we had no real idea what we'd find although we expected that there were going to be things that would need attention. We found that there were rotted posts near what were originally exterior doors and floor joists. The fieldstone foundation was caving in as it only had mortar on the outside. There were structural issues with the second-floor landing (hidden above the ceiling) and lack of collar ties on the roof structure. The Covenant team estimated the job to take 12-14 weeks. We moved in and started using the space again right at the 14-week mark. Every weekday for 14 weeks, including a small number of Saturdays, there was at least one contractor at the house doing something. Anyone that has ever been involved with construction knows that is amazing scheduling. They easily could have lost at least a week or two deciding on how to resolve the foundation issue and then lining up the sub-contractors needed. The end result has been transformative. The space looks larger than it was due to having vaulted the ceiling and the organization of space. A triple window over the sink now looks out to the yard, brightening up the space. The kitchen is much more functional than it previously was. The attention to detail that they have is really amazing. They are able to visualize what the space will look like when finished. They try to incorporate the style of what they are designing into the rest of the home so that it looks new and modern but doesn't clash if you have an older home such as we do. The suggestions that they made for colors and finishes worked out very well. We'd very highly recommend them to anyone considering kitchen or bath work; as a matter of fact, we have spoken with several people who plan to contact them about upcoming projects.

Great local hardware store in Old Saybrook! Everytime I go in there, the staff is incredibly…read morehelpful! I can be describing a tool/part that I need and before I can even finish, Brian knows exactly what I'm talking about and where to look for it! A great staple in the community!

I needed a key made for my Toyota and Saybrook Hardware did a great job making it. Owen, Brian,…read moreCharlie, Mark, and Jessica made the experience wonderful and painless. They worked with me on scheduling. They happily answered all my questions. I highly recommend them if you need a car key made. Janice P (and Marialina D)