I would love to leave a great review, because in the past Natural Bridge has always been fast and…read morereliable. But not this time, and I'm really disappointed. I called them on July 10th, when my ac unit motor started making a racket. Hot summer day, but I turned off the ac so I wouldn't do more damage. They came out quickly, listened to the noise, but that was all they did to diagnose it. They didn't remove the part or do any sort of inspection. It is an older unit, and they told me they were sure the blower motor had broken fan blades, and that if it wasn't replaced it would throw more blades and do even more damage. They went on to say that due to the age of the unit, it was unlikely they could find a replacement motor, and that I should just replace the entire hvac system. Well, we had been thinking of moving away from fuel oil, so he didn't have to push us too hard. He suggested a brand new York system with a heat pump, which would run us close to $7000. An expense we weren't prepared for, but thought we needed. He said that if we were his customers he could squeeze us in, adding to the push to get the new unit, and it would be 3-5 weeks. His secretary called to confirm our order, even sent us a photo copy of the specs of the unit we were getting. So far so good. But now we were without ac in the middle of July, so we purchased a large window unit to keep the living room cool, a $400 expense we figured would be good to have in case of future events. When 5 weeks came and went, I called them, just to see where we stood. We were doing ok with the window unit for the time being. But it was August and really warm. He said that most of the parts had come in, and he expected the last one next week, and we could get going. And then I never heard from them again. Just out of curiosity, and because we hadn't yet thought Natural Air would drop the ball, I called the Farmer's CoOp to ask about the blower motor. They found a perfectly good replacement in just a few hours, and scheduled me to install it the next day. The total for the blower motor and installation was $465, about what I paid for the window unit. And the old, noisy blower? Did it have broken blades? No, not at all. The bearings were just getting old, and it benefitted from the replacement. The ac worked fine after that and has served us well all summer, and now winter. It's been over 7 months since we ordered our brand new $7000 hvac unit that we didn't even need, and still no word from Natural Bridge. Not only didn't he do an inspection of the problem before diagnosing it incorrectly, but he left a customer hanging for months. He pressured us into spending thousands of dollars for no reason, then didn't even deliver on that sale. And I have no idea why, or how, we "fell through the cracks". I'm glad we did, because we saved thousands.

Natural Bridge Heating and AC, Replaced two 25 year old HVAC units at my…read morehome and converted one indoor Handler and replaced a second indoor handler, at a very competitive price. (I obtained four other Quotes from other contractors). Mr. Donny Shanks crew was very professional,highly knowledgeable and the workmanship Quality was top notch! I Highly recommend them for any of your Heating and Air Conditioning issues. Steve P. Buena Vista Va.

Since the last review in 2013 this company was bought out by the Hughs. They installed two…read moremini-split system and replaced our oil furnace and added a heat pump system. They were great to work with and completed all the work on time. All of the techs that worked on these projects were very professional and nice people

(1)My Trane A/C unit, installed new 8/2012 by Total Tech LLC, did not work when turned on @ the end…read moreof 5/2013. I called Total Tech LLC for a yearly service @ informed A/C down; 5/31/2013 Total Tech LLC performed the routine yearly service & found that a 20 amp circuit breaker had tripped. I paid for the service call $95.40. (2)During the week of 7/7/2013, the A/C unit went down. The technician found that the system was "freezing-up" & needed to replace the "TXV" part, did not have it & was ordered from Texas; it arrived a week later, but the technician discovered that it was an incorrect part for the unit & would have to re-order a correct TXV. I didn't want to wait another week, so Total Tech LLC was able to locate the part in Beckley, WV, had it driven to Frankford, WV, (3) & installed the correct TXV part. Late that afternoon, the 20 amp circuit breaker tripped again, & I called the owner of Total Tech LLC, @ 5:00pm to get the technician back. (4)When he arrived at 6:15pm, he could not find anything wrong with the unit but said that he would be back on Tuesday, 7/22/2013 to replace the circuit breaker. I called Total Tech LLC on 7/22/2013 & the owner said "We think you need to get someone else." This system is under a ten (10) year warranty (parts and labor). The technician never came back, and I was billed $159.00 for after-hours overtime of one hour, and the system is still not working. (5)Well I did get "someone else" today, and the first problem noticed by the new air conditioning company was that the A/C unit was pulling 22 amps from a 20 amp circuit breaker causing the breaker to trip, which should have been addressed when the new unit was installed in 2012 by Total Tech LLC. So the new company installed a new 30 amp circuit breaker supplied by me; also found that the new "TXV sensing bulb" was incorrectly mounted by Total Tech LLC. The new company re-mounted & insulated the TXV; system working properly.

Highly recommend Chapman Plumbing, Heating & Air Conditioning in Covington. We had a main water…read moreline break at our home and they assessed the situation and responded immediately. Since the soil on our property has a significant amount of rock and slate, replacing the line was not a simple job but their team took the time to do it correctly rather than rushing through it. Holly was excellent throughout the process, communicating clearly at every step and making sure we understood what was being done. Chapman was the approved contractor through our HomeServe warranty and while it became clear that the water line ultimately needed full replacement, we felt confident in the work being performed. They also left the job site in good condition considering the extent of the excavation and repair. I would absolutely recommend Chapman for plumbing work and would not hesitate to call Holly again. Chapman Plumbing advertises emergency availability in Covington which matched our experience of their prompt response. Thanks, Chapman team!

We had an emergency plumbing issue and Chapmans was there the following day, took care of permits,…read moreinspection & had us fixed up in no time. We were shocked as we thought this would take much longer. Thanks so much to them! Holly is the absolute best to work with.

This business has friendly folks that are always willing to help you with whatever hardware and…read morebuilding needs you have. They recently held an item for me until I was able to get there and purchase it. It was the last one in stock.

Neathawk is an old valued big box type hardware and home store. Unlike the real big box home…read moreimprovement store, they staff with knowledgeable and helpful people who are there for the customer. Great job!

Contacted them to come out for a quote. Came out and left with out talking to me at all. Called to…read moreask about the quote told I would be called back, never was this went on for about 3 months of me calling and not receiving any word back. Waste of time!

My experience was excellent and I recommend SG Young roofing without reservation! Randy fit me…read moreinto his schedule due to my roof leak and his crew started and finished in two days as was estimated. The estimate for work was right in line with what my insurance said was appropriate and they removed rotted boards and did the job right! Thanks Randy!

Glad to do a one-time cleaning. Responsive, thorough, and professional. Great sense of humor,…read moretolerant of pets, and eager to please. This is world class service.

Spring has arrived! It's time to organize your closets, clean out the pantry, and give that cozy…read morechair a good steam cleaning after getting you through the winter. Throw open those doors and windows, bid farewell to dust bunnies and cobwebs, and with your trusty cleaning caddy in hand, breathe in the fresh Spring air. Enjoy the birds chirping as you gracefully complete each task with ease, turning your space into a tidy and inviting sanctuary once more. Hold up! Hit the brakes! Say what?! With such a busy schedule, it seems more likely that I could match every pair of overflowing socks in the laundry basket than to thoroughly clean even one room! The fact was that I needed some help, so I turned to yelp. That's where I found Jennie! She responded to my message right away, and came over the next day to assess the chaos and book my appointment. Fast forward two weeks, and Jenni, along with her team Lisa and Kali showed up at my door. They got straight to work, and within two days, my home was restored! Professional and effective, these ladies did a fantastic job . April is already booked, and I can't speak highly enough of Jennie and her crew!