I went into this store because I am replacing EVERY SINGLE light fixture in a house I just…read morepurchased. I used to live in this neighborhood so was very familiar with the location of this store even though I had never been inside. I decided that I wanted to "shop local" vs purchasing everything online. I have my new kitchen and bathroom designed, the electricians are coming and I am ready to make my selections. I take time from my day to drive over to this place in my old neighborhood. When I arrived, there was another client ahead of me. That was no problem. I wasn't in a hurry as I had set this time aside for this purpose. I was looking around the room and the woman working there asked me what I needed and when I told her, "a lot of lighting" she let me know that she wouldn't be available to help me for 20 minutes or so. I said, that's fine I can wait. Then she asked me if I had made a list of what I needed and what purpose/function I expected from each light fixture. Ummmm. I have a list in my head. I haven't written down a list. I am not a list making type of person but I know my spaces. Then she tells me I need to go home and make a list and come back when I have it because otherwise, I am going to "fall in love" with items out of my budget. Huh?? I was so confused! She had no idea what my budget was. She literally sent thousands of dollars in unsolicited business out the door. This place must not need new clients. That's ok. There are plenty of places that will happily take my money. I walked into an appliance store today and they were thrilled to show me their inventory and assist me in my purchases. It was a stark contrast to my experience at Lunaria. EDIT: To respond to the response. You are not being truthful with what happened. NEVER did you infer that I step out for coffee and come back. I WAS the person who asked for catalogs to look through while waiting and you specifically told me that would be a waste of time without a list. Even your client seemed to pick up on the fact that you were about to lose a customer and she then said, "Here, here are some catalogs if you would like to view them." and that is when I said, "She just said that would be a waste of time and is not her process." If you're going to tell the story, please be honest about what occurred. Super frustrating experience considering I set time aside to come view some lighting and even was very clear that I was in no hurry and didn't mind waiting for you to finish. You made it obvious, you didn't want to speak to me unless I had a list of lighting with what I expected each light to achieve. Those were almost your EXACT words. Not mine. 2nd EDIT: I just saw in your biz description, "Appointments are recommended." This says it all. You could have simply told me, "I would love to help you but it sounds like you have a big project that will be time consuming and I will need you to schedule an appointment. In the meantime, it would be helpful for my process if you make a list..." That would have been much more productive instead of coming across as dismissive and patronizing. As for misrepresenting what occurred, there really is no excuse for that.

If I could give this business 10 stars I would. In October I made an appointment and met with Alia…read moreto discuss replacement of three old lighting fixtures in my home. She listened carefully and presented options within my budget. When the fixtures arrived, and the vendor failed to include a part, Alia intervened quickly, and the vendor shipped the missing part. When the vendor failed to specify the right bulb for the chandelier that I bought, Alia intervened, contacted the vendor about the omission, and bought the correct bulb from a local store. Her husband delivered the correct bulbs in the rain to expedite installation. Alia embodies Retail at Its Best and has the expertise, patience and experience to find the right fixtures for your space. I recommend her and her business highly.

Customer service at the store is great. Wonderful selection of floor covering products. In-store…read morepersonnel are helpful and patient. Installation, however, does not match in-store service. The installers were careless. They scratched paint on walls of the bedroom being carpeted and they scratched finished wood on bedroom furniture and doors. Expensive to repair. Would not hire them again.

I recently selected Mertel Carpets for purchase and installation of my InHaus laminated flooring…read more I received 4 proposals from flooring companies in Marin, three within $200.00 and one more than double the other 3 proposals. I selected Mertel Carpets based on friends' recommendations and media reviews. The work was scheduled and performed in a very professional manner within the specified time period and to our satisfaction. The flooring, when installed, was above our expectations. Jeff checked in frequently on the installation to ensure it was done to his and our satisfaction. Based on this we will be seriously looking to Mertel for new carpeting in 2020.

This company is amazing. Took in a blind that had the button damaged and they fixed it without a…read morecharge. The most honest people, we purchased our shades 12 years ago. Top down controlled via iPhone app... Don't go anywhere else....

Needed some blinds restrung. Simple drop off. Said it'd take a few days. Picked them up. Done…read more Great service. Great price. Highly recommend.

I can only confirm what was said by another reviewer: "Chris is a geniune craftsman, utterly…read moremeticulous and wholly committed to the client's satisfaction." After working with Chris on a recent project I don't know why anybody would work with anyone else!

Tomasi fabricated a redwood countertop from five 2"x6" old growth redwood boards that we selected…read morefrom Rafael Lumber. He joined and planed them creating a beautiful top for our wine cabinet. He completed the work quickly, and professionally at a reasonable price. It was all a wonderful experience and I look forward to finding more projects he can help me with.

Bay View Shades is a shining example of how all small businesses should operate. I was trying to…read morefind a source to fix a very small problem with a blind, and two or three of the companies I contacted through their websites never responded to me. However, when I contacted Bay View I received a phone call the next morning. Although they are located in Novato and I live in San Francisco, I was very happy to drive up there on a lovely fall day. I dropped the blind off with Yuri, took a fifteen-walk through a lovely neighbourhood, and returned to find the job done. Yuri and his team are consummate professionals.

Uri did an absolutely incredible job with shades for my bedroom, office and living room. I was very…read moreimpressed with the quality of work (and the very reasonable price). I took some time deciding on the color and material of shades and he was an immense help, walking me through the different options and patiently answering all of my questions. It all got installed today and I'm more than impressed with how it looks! I wholeheartedly recommend him!!

Still loving this great lamp and shade shop. (I was wrong about the shop's origin story -- the…read moreolder couple who used to be there were not Amanda's parents; she bought the shop from them.) I went in today to get a couple of shades that could handle the heat generated by the bulbs I use, and that wouldn't collect dust (a big problem on our potholed street). Again, Amanda selected a couple of non-cloth shades that will work beautifully and can be wiped off with a damp cloth. She also knows ALL about the workings of lamps (more to it than you'd think), and always has the little part or fitting that you need. You won't find this kind of expertise online!

i purchased a vintage brass lamp last week. Amanda spent a lot of time with me looking at the…read morepossibilities and helping me select the perfect lamp and shade. I love the lamp. She is very knowledgeable and provided great customer service.

Aaron designed, and with his partner, Mike, built and installed a bookcase cabinet around my…read more65-inch television to my specifications. He designed, built and installed a 5 drawer, solid wood, self closing dresser unit, shoe shelves and closet shelves in my master bedroom closet. They built and installed extra matching top shelves in three bedroom closets, two hall closets and a pantry. Aaron is meticulous, detailed, extremely knowledgeable about his craft, creative and most importantly, he listens to what his customers want and tries his best to provide them with just that. I can't imagine anyone doing a better job than he did on these projects. I think his prices are very reasonable for such top quality work. He and his partner, Mike, are incredibly talented craftsmen who produce excellent results.

Aaron recently transformed my bedroom. He designed and built floor to ceiling custom shelves and…read moreadjustable pole hanging for my clothes closet. Aaron was a pleasure to work with; he truly listens, asks important questions, is punctual and delivers a high quality product. I really appreciate that he found a way to design this closet to maximize my storage space given the strange or awkward closet shape. It makes such a difference to have custom work like this in your home. Thanks Aaron!

Another great job from city carpet last week. Carpeted living room and steps. Made everything easy…read moreand such great workers. Plus prices good.

We had our entire 3 bedroom condo re carpeted. The experience from start to finish with Avo was…read moreexceptional. He came to our home to see what we needed, then I met him at the store which had a great selection but having seen what I was looking for, he steered me in the right direction and then came back to our home with samples that we set down in the light. Avo arranged for his A team to move the furniture...some of it very heavy. The team was absolutely outstanding. Meticulous, respectful. The job was done is one day!! Avo had to shave down one door to accommodate the luxurious underlay.... he did this the next day! We're happy!