I was very pleased with service I received from Angel. He was very patient, and brought out dresses that were in my style and price range. I didn't feel pressured to make a purchase immediately, he devoted time to listen to me, and I chose the dress of my dreams. I chose my dress, and cried happy tears. So blessed to have had Angel as my consultant. He truly made the process smooth and enjoyable! read more

I was new to the wedding protocol and went into this location to look at gowns and 3 ladies met me at the door very rudely asking me for my appt time. I told them I didn't have one and I just wanted to look at the gowns. After telling me I must have an appt, one of the women asked me what size I wear. I told her a size 6. She told me I would be a size 12-14 in their gowns. I left there so mad and swore I'd never go into any David's bridal again. A few weeks later, I decided to make an appt at the Ft. Worth location where I was treated like a queen and I was a SIZE 6 like I originally said (I even fit into a 4) and found my dream dress. Thanks to the Ft. Worth location, I was very pleased with David's bridal. Arlington, on the other hand, needs a little wake up call. read more

I went to this location to purchase my wedding dress for my December wedding. The appointment started out a little rocky, it was a Sunday and they were very busy. I was asked to pick 3 dresses I liked and would like to try on and then head to my dressing room. I did what I was asked and then waited for about 15 minutes for my consultant to meet us there. That was the rocky part, but when Yvonne (my consultant) did come over she was very attentive and super helpful! She made sure to ask what I liked and disliked. After I had tried on 2 of the 3 dresses I picked out she came into the room with a dress that was well under budget and absolutely beautiful! I was hesitant to try it on because I felt that it wasn't really "me". But as soon as I was in the dress I felt beautiful, and it was my dress! Through out the whole appointment she put my hair up in different styles and gave me different veils to try with the dresses to make every dress feel "bridal". She didn't try to push anything on me (like up sale), when I said I didn't like something that was the end of the conversation! If you are looking to go to this location for anything please schedule your appointment with Yvonne! She was amazing! read more

Omg. The girl who helped me was wonderful. She had only started one week ago. We found a dress that I loved. But it was the last one. Had broken loops and was dirty. She didn't know if you could get another. But could get it fixed . Ok cool. Put on law a way. Next day seen same dress online. " so you could get another one " Called hulen location found it and even a size smaller that was the right size. Never got measured at arl highlands. They asked me did I get a petticoat. I didn't even get offered one. Didn't know I needed one. So I went to hule location. She already had it pulled for me. She even gave me undergarments that the other one didn't offer. Tried it on with the petticoat. It was perfect. She was awesome. Was told to get refund from arlington highlands location. Went there got slip saying I got refund. Hours later still hasn't shown up. Called store arlington highlands. Was on hold 15 min. Just for her to try to find my account. But they had spelled my name wrong and got my number wrong. Omg omg was told manager would call me right back for an answer. 4 more hours later. No call so I called. She left for the day sick. But no one had the common curtosy to call back. Really. This has been a horrible experience. I should of just went to the hulen location first. Cause they are great. read more

Newly engaged. First store I've ever attempted looking for a dress in. Came to browse with my best friend and the woman at the front desk politely explained the process of making an appointment. While looking at a dress another associate rudely scolded me for pulling a dress off the rack in front of another customer. Absolutely won't be buying a dress from David's Bridal. read more

We didn't get good customer service while we were there even with an appointment and even with seemed like a store full of employees. Their prices are outrageous and once my item arrived even though it was shipped to my house they called me for a few weeks afterward saying my item was there at the store. read more

This was my fourth store to try, and I was about ready to give up. I hadn't made an appointment, so I just assumed I'd come in to look at dresses. Right as I was leaving, they had an opening come up. The ladies at the front counter were SO sweet. They let me in on the appointment and encouraged me to stay. Yvonne was my consultant, and she was wonderful. I fell in love with literally the first dress I tried on. I didn't want to try any more after that. I loved how she dressed me up from head to toe. I even liked the veil. After having been to other stores, this one was by far the best experience. The wedding dress is beautiful, and the customer service is all around superb. read more

They lie. Bought a wedding dress just a month ago but wedding was called off. Called David's Bridal and asked if I came return the dress and they said is long as you still have the tags on the dress and you have your receipt we can refund back on your David's Bridal credit card. But when I showed up today they said no it's the store policy's no refunds its on your receipt. I looked on my receipt and it DOES NOT say that. I told the person at the door that my receipt does say that she then called the manager to the front. The manager Said the same thing it's on your receipt. So I gave her the receipt and she looked at it and then walked over to a little sign by the cash register that said no returns. Called corporate office and they lie so I would highly NOT RECOMMEND DAVID BRIDAL in Arlington Texas store #0051. DONT BUY FROM DAVID BRIDAL!!!!!!!!!!!!!!!!!!!!!! read more

I scheduled an appointment a week or so ago for my MOH to try on several dresses that I liked with the goal of narrowing it down to the perfect dress so I could have my other bridesmaids come in and order. I was welcomed to the store by an associate who was nice enough, she was trying to gather my contact information (which I had already set up online before going into the store). Meanwhile, another associate came over and started asking me questions about which dresses I was interested in. I was trying to dig in my purse and find my list, all while the first associate was still asking me a million questions I had already answered online. It was a little overwhelming having two separate conversations going on at the same time. To top it off, when the first associate wrote my name on the door tag, she spelled my name wrong. Whatever...moving on. We showed up on time for our appointment, there weren't many other customers in the store, but we waited about 15 minutes for the associate who would be helping me to come get us. The associate who took the list of styles I had written down came back and told me that most of what I wanted my MOH to try on they didn't have in the store, which was fine. She pulled what she had and we got started. From that point, I never saw the person assigned to assist me again. I had to find and pull my own dresses (one of which I had previously been told they didn't have in the store) the rest of the time. One time, when I couldn't find a dress I was looking for and asked for help it was clear that I was bothering her. I don't mind shopping for myself, but if you're going to make me get an appointment then I really wish I could be assisted for the duration of the appointment and not have to go look for someone when we had questions. Usually I found all four sales associates sitting at the front register talking when I needed help. It also would be helpful if all store associates knew which dresses they have in store, in order to prevent confusion when I find the dress you just told me you didn't have. Overall, my experience wasn't as bad as what I have read from other brides, but I definitely feel like when shopping for something this important, there should be more attention to your customers. It also makes me hesitant to send my bridesmaids to order a dress at this store. When I do the shopping for my bridal gown, I will definitely choose another location and hopefully have a better experience. read more

JASMINE was amazing! She was extremely helpful, attentive, and showed me a lot care and professionalism. I am so glad that I had her as a bridal consultant! My overall experience at this David's Bridal was OK, only because when I returned for alterations, the lady was being kind of inconsiderate and I had to wait for over 30 min. even though I made an appointment. read more

I had a wonderful experience with Anna yesterday! I went in looking for a dress that I had seen online. I didn't have an appointment but the sweet little grey haired lady at the podium gave me a tour and scheduled me for an appointment @ 5pm (it was 4pm at the time). She told me I could browse until it was time for me to be seen by a stylist. I showed my stylist the dress I was interested in and they were out at every location but she immediately found a dress almost identical to it with a clearance price! She was very attentive and my experience was perfect! I said YES TO THE DRESS! [Along with about three other ladies who found their dream dresses ;-)]...all the people I came in contact with were bubbly and had extremely positive attitudes and did whatever to make sure I was satisfied! read more

My fiancé suggested I check out David's Bridal and I was very hesitant because I figured it would be a cheap and halfhearted place. I'm a huge fan of 'Say Yes to the Dress' and wanted an experience I always see on there. I had a 9:30 appointment at this store, which I scheduled last minute so to not have only one place to look at dresses. We showed up and were instantly embraced by everyone. My consultant, Julie, listened to what I did and didn't want, showed us the section that best fit my descriptions, and set us free. My mother, grandmother and I picked a few out and it kept getting better. Michele was another lady that jumped on in and made us feel like royalty. She did my hair, suggested a sash that actually was the selling point, and oozed joy for her job. I left to grab lunch and check out Alfred Angelo, which was a horrid nightmare, and couldn't get back to my 2pm appointment at David's. I had found my dress and felt like a million bucks because of their staff. My mom even cried and she is NOT a crier. I couldn't have asked for a better experience and more beautiful dress!!! read more

Terrible, terrible, TERRIBLE experience. I went here twice. The first was to look at wedding dresses and get a feel of styles and fabrics. The store was busy when I arrived, but we were checked in quickly and directed to start looking over the dresses. The consultant we were assigned to was friendly in the beginning and asked what I was looking for, my size, how long I had been looking, etc. It was hard to tell what the dresses looked like since so many were crammed on to the hang line, but we were able to pull a few that I wanted to try on. After this, we then headed over to the changing area. The consultant helped me change into the undergarments and try on the dresses. This part was okay and while I was largely underwhelmed (I chose styles that I thought would look nice but ultimately didn't) I was extremely taken aback at how pushy and rude the consultant was once she saw and heard that I wasn't happy with the style/fits of the dresses I was trying on. She told me that she was not a mind reader and that I needed to help her out more. Okay. Understandable, but I was under the impression that she was supposed to help guide the process, not just help me get in and out of dresses. She did pull one dress for me to try on, and it was everything that I said I did NOT want (satin, blingy, tight fitting) but I tried it on to oblige her. I guess she was expecting me to choose this dress because she was visible irritated (huffy/screwed up face) when I said no. Also, during the appt, the consultant kept disappearing to find accessories to pair with the dress even though I had very firmly said that I did not want to try on veils or shoes. I understand that they work off commission, but they need to do a better job of not making it so obvious. There were at least 3 occasions where she left me standing in the dressing room or on the pedestal waiting for her to come back from grabbing g accessories that I had told her i did NOT want to try on. Absolute waste of time and as a result I was late to another bridal appt. I ended up finding my dream dress at a more reputable and higher end bridal boutique, but the sourness of my first dress shopping excursion at David's Bridal almost sullied the experience at the nicer shop as I was on edge and felt as though I would be ridiculed for not knowing exactly what I wanted/not finding my dress day of. Fast forward a few months. Being the dum dum that I am I came back to David's Bridal, but this time in search of dresses for my bridesmaids. The appt started off similar to the last where I was checked in quickly and then told to browse the dresses while my consultant finished with another client. 20 minutes passed before the consultant checked in with us and asked us to pull 3 dresses and also gave us estimates on sizes. My bridesmaids and I had looked through the racks a bit but we're both over and underwhelmed by what we saw. I was hoping that the consultant would gather some information (style of my dress /color preferences) and help guide the process a bit. When the consultant finally arrived, she was extremely rude and acted as if we were inconveniencing her with our presence. She rolled her eyes at us when we didn't pull dresses in the estimated sizes (we were not aware that we needed to do this) and very snipply told us that is why she had told us the sizes. She then sighed loudly and told me to come with her to help her pull correct sizes. I was not sure why she could not do this herself, but I went along and followed and 40 minutes of our hour long appt had been squandered at this point. During the time she told me to quickly find the dresses as she didn't want our appt to run into her next one. You know, because she didn't start our appt 20 minutes late or anything. Once we got dresses in our correct size she left us alone to put them on. She didn't help us clip the dresses so we were left to do that on our own by pulling the dresses back with no way to secure them. About 15 minutes later she "checked in" again and asked us what dress we liked. My bridesmaids and I were dumbfounded at this question and kinda just stared at the dresses without saying anything. She laughed out loud rudely and walked away. She didn't ask if we would like to look at other styles/what we were looking for/or if we were even having a good time. Nothing. I glanced over at one point and saw that she had moved on to helping someone looking for bridal dresses. I guess our potential sale was not large enough for her to care or put any effort into the appt. We left empty-handed, annoyed and extremely off-put by the service we received. It is obvious that bridesmaids dresses are low on their list of priorities. I will never visit this location again and will stick to smaller boutiques because it's obvious that David's Bridal and the the employees at this location do not care. read more

I went to this Davids bridal to get a dress I was going to wear in my friends wedding and when I walked in to try on the dress, the "manager" Yvonne yelled from across the room, "how can I help you?" As I started to answer, she picked up the phone and started talking to people who were calling. Then when she was done with her conversation she finally started to help me and when I started to answer she answered the phone AGAIN. So finally she pulled the dress I needed, took me to the dressing room and I started to change into the dress. As I was pulling the dress up, another store clerk opens the door to my dressing room and I am facing the entire store in only my bra and panties. I was mortified. So was the other store clerk. She cried and apologized which was nice, but little miss Yvonne just laughed and said "I knew I must have been doing something wrong, I didn't put a name on your door so people would know you were in there!" She LAUGHED. No apology. THEN, I wasn't allowed to use a coupon for my dress that all the other bridesmaids were able to use because at my store it was already on sale. This was one of the worst experiences of my life. read more

If I could give this location negative stars, I would. Starting with my first appointment, I was not informed that they consultant would be helping 2 brides at once. Myself, friends and aunt ended up picking out and trying on dresses ourselves as my consultant was busy with her other bride. The only reason I purchased I fell in love with my dress and I was on a short time frame. The date of my wedding, 8/22/15, was clear from the beginning. Date never changed from the time I made my appointment to the time I picked up my dress. However, the store wrote it down as the 29th and then proceeded to tell me that I was wrong. I think I would know when my wedding date is. When I went to the first alterations appointment, the first seamstress was wonderful. She knew exactly what needed to be done and how it needed to be done. When I went to my second alterations appointment to try on the dress, the first seamstress must not have been the one to do the work. It was too large on the top and too short on the bottom. Being a strapless dress, I was constantly pulling on it to make sure I didn't show off anything. You could see my shoes constantly. I have never known a bride whose shoes have shown while standing at the alter, unless it was intentional. They promised they would fix it and I could pick up my dress the next day as the day after that I was leaving for Vegas to get married. It was cut close. I arrived at the store to find out that the power was out in the whole shopping center. I understand that things happen. However, when I went to the door no one acknowledged myself and another bride that was waiting outside. They came to the door to allow employees in and out but continued to ignore the brides outside. The seamstress that helped me the day before just so happened to come to work and noticed me waiting and knew my situation. When the other employees came to the door, she explained my situation to them, one of them that claimed she was a manager looked at me and said "Clearly the power is out. We can not let you in the store." That statement frustrated me to the point of tears and when I snapped back at her she closed the door in my face. You are in the business of helping brides and knowing that we are on a timeline. Not in the business of giving the brides attitude and closing the door in their face. I continued to wait about 5 minutes and my dress arrived and I signed a piece of paper and left. I took my dress home, tried it on, only to find out that none of the work I requested the day before had been done. I spent more money on alterations than I did on the dress and alterations were not even completed! I went back after my wedding to talk to another manager about my experience and I need my dress preserved. All this manager was able to offer me was a Sorry! and a discount on the cleaning/preservation. All in all, I was very unhappy with my entire experience. Wedding dress shopping is something that should be fun and a happy memory. Mine was not because of this David's Bridal location. I will not be returning for any reason and I will make sure and continue to share my experience so others don't end up the same. read more

Very polite and helpful. I will do all my bridal shopping here due to prompt service and they truly cater to your needs!!! Happy bride!

Just went in to pick up my bridesmaid dress on a Wednesday evening and had terrible experience. I only waited a couple minutes before I was asked what I needed, and the lady who "helped" me went to the back to get my dress. At least, that's what I thought she was doing, so I told the other 2 people who asked if I'd been helped yet, that yes I had been. However, after almost 10 minutes, the original lady came back out and told me she was helping a bride pull dresses and that she would get the dress soon. I wasnt thrilled, since the dress was already paid for and I literally just needed to pick it up. After waiting at least another 10 minutes, just wandering around the store, I walked over to the dressing area and saw only 2 brides there. I thought they must have been busy since grabbing my dress was taking so long...but no. I stood at the entrance to the dressing area for a few minutes before my lady saw me and then finally got my dress. I'm sorry you weren't making any commission off my dress but if you couldn't get it for me you could have asked one of the 2 other people working if that could help. read more

My daughter scheduled an appointment with David's Bridal in Arlington during a bridal show in Fort Worth the week before. my daughter and I arrived for her 10:30 appointment a bit early. I'd purchased my wedding dress from this David's Bridal location two years ago so I knew what to expect. How were, this visit with a daughter was far from the same experience. The person who greeted us was very distracted, doing her best to multitask and failing miserably. My daughter was already stressed over finding her perfect wedding dress so her experience was off to a very shaky start. She met with her consultant first then was shown to a fitting room to put on her undergarments. The first dress she'd found online was hanging outside the fitting room. I brought the dress inside where we discovered it was two sizes smaller than the size my daughter wears. We proceeded with putting the much smaller dress on her but when she came out of the fitting room to look at herself it was disappointing. We retuned to the fitting room to find another dress she'd found online but it was six sizes too small. I could see the anger and frustration on my daughter's face so I grabbed both dresses, left the fitting room in search of her consultant. I found him not too far away. I explained the dresses her was bringing to her were far too small, stating she needed dresses closer to her actual size. I return to the fitting room to speak to my daughter and that is when an angel named Yvonne McCloud appeared. Yvonne managed to turn my daughter's nightmare wedding dress shopping experience around. Yvonne convinced my daughter to try on a dress that she hadn't previously selected then asked her to sit down outside the fitting room, close her eyes, and trust Yvonne. Yvonne did her magic by putting my daughter's hair up and adding a veil to give her an exact idea of how she'd look. My daughter loved the look and the dress, however Yvonne encouraged her to select and try on a least two other dresses before she made her final decision. My daughter listened to Yvonne, tried on the other dresses which helped her make her final decision on a wedding dress. Yvonne is an angel! She connected with a daughter, actually listening to her thoughts about how she imagined her wedding dress would look. My daughter found her dream dress and rang the bell to celebrate. We owe Yvonne a huge thank you for her attention to detail and her kind, caring spirit. She loves her job. Yvonne is an Assistant Store Manager at the Arlington store but to me she will always be our special wedding dress angel! Thank you Yvonne! You are the best! read more

I went about 3 weeks for my appointment. Everyone was so friendly upon arrival. The dresses that are $99.00 and below that we see online basically don't exist. They didn't have a dress within my price range so I opted to try on more expensive dresses. I ended up choosing a $240 Vera Wang. The dress had be special ordered to fit my size 8 body. I went in two days ago to try it on. I was put in a room and LEFT!!! The dress was SO WRINKLED and looked like it had been wadded up for days! I put the dress on and it is so long and don't even fit! I could not get anyone to help me except for a lady I found at sewing machine. She offered no help except that she alter it for another $75!!! The service after the sale is pathetic! So now I'm stuck with an ugly dress and having to go buy another one for my wedding that is two weeks away! I'm not only stressing I'm so disappointed Words can NOT express enough how this upset I am! read more

My mom & I went to the Arlington David's Bridal and had made a few appointments at other salons in case I couldn't find anything I liked, but cancelled all appointments after going here. The assistant manager, Y'vonne was great! I had no idea what I wanted and she patiently helped me narrow down dresses and accessories! Very sweet, patient and sincere, highly recommend! read more

My Daughter, her future mother in law and I had a wonderful experience at David's Bridal. Quinn was assigned her personal assistant and she treated my daughter like a VIP, with her undivided attention and smart advisory discussions with her to make her wedding dress decision a very memorable one! When we first arrived, they could not find my daughter in the data base although she had a confirmed appt. on line. The lady at the front immediately took my daughter's information, then found her in the data base and everything was very professional and went smoothly. It was a very busy place, however I observed each of the personal assistants' were attentive with their brides, however, Quinn stood out taking care of my daughter, immediately fixing her hair so she would be trying on dresses with her hair "done" and it was a fabulous experience. My daughter said "YES to the DRESS" after trying on several of the Mermaid style dresses... and she went with the first dress after trying on all her choices and recommendations by Quinn. My daughter rang the bell loudly and was cheered by all in the store! What a wonderful experience! My appt and the groom's mother appt is in January for our Dresses! Mother's of the Bride and Groom and of Course we booked with Quinn!! Thank you for a wonderful experience! read more

This is obviously a very busy David's Bridal location. My 14 year old daughter and I were a Saturday afternoon walk-in with no appointment. I was trying any lead in order to find my daughter a dress to wear to homecoming dance. We were "worked in" to an empty dressing room. Molly was the associate assisting us. She was very attentive to the fact that we were looking for an appropriately modest dress for my 5'11" daughter. Molly found the perfect dress, but sadly the price was beyond my budget. Molly's attentiveness was superb, and I can't complement her enough. If I have a need to visit this location again, I will definitely request Molly's assistance! read more

Nope, Nope, NOPE!!! I will never come back to this DB, nor will I recommend someone to come here! Yvonne was my stylist. I'm sorry to say, but she was the worst. I felt like she maybe should pick another line of work. I was so disappointed with my time here I was nearly in tears. I tried showing my stylist the dresses that I liked, so she could get an idea, but she continually cut me off telling me I could only start with three dresses. She got upset when I told her that I didn't need her to bring out heels for me, she actually rolled her eyes at me. When I explained that I was getting married on the beach she patted me on the back (like I was a child) and rolled her eyes again. One of the worst things that happened was when we were putting on the first dress. She told me "we didn't have your size in the first dresses you picked so I pulled dresses I thought you might like. So what I'm basically saying is that I tried... *eyeroll*" Well, 2 of the dresses you pulled were the ones I asked for, and if you don't want me as a client, just say so... geez! That was the way she made me feel. Mrs. Yvonne then proceeded to disappear for half of my appointment. Not to get me dresses tho... my cousin helped me in and out of 2 more dresses... one of which my MOM pulled off the rack! When the stylist did come back with a last dress she asked if I wanted to schedule another appointment because mine was almost over!! WHAT!!! She cut my appointment more than 30 minutes short! I was livid!! My cousin ended up telling the front receptionist about it, who then told the manager about it. The manager tried to reschedule me, but not until almost closing. I don't live in Arlington, so I wasn't going to wait 4+ hours to get another room. I told her that I just needed to get a room for my cousin (my MOH) and she said of course! When I asked if I could slip into her fitting room to try on ONE more dress...she said NO! Too bad for them, because that's the dress I ended up selecting... at a DIFFERENT much David's Bridal! Please please please try to avoid this DB, or in the very least my particular stylist. My experience was just the worst! ='( read more

Gosh, reading the other reviews makes me wonder if I am too easily satisfied! I did have a scheduling mix up but they worked me in even though I made an appointment. What made my appointment was the consultant, Yvonne. She was busy, but really listened to me and tried to pull dresses that met my criteria while also going outside my casual comfort zone. I ended up with a dress I really like and would have never chosen for myself. The original wait time was about 6 weeks for delivery, but it came in in only 2 weeks. I even called a couple days after my appointment to change the dress color and it was done with no problems. read more

I went into this David's Bridal without an appointment early one day. My mother, grandmother and I were helped by Yvonne, who is now the manager. I tried on 4 dresses and fell in love with one of them. It was a strapless, but they added sleeves for me. Yvonne was awesome, she played with my hair to show me different options for each dress, she brought out a few necklaces to wear with each dress. She was more than accommodating and exceeded my expectations. I was able to pick up my dress after the alterations last month and it was perfect. I also picked my bridesmaids dresses out and they all love the dress. We are also getting our shoes dyed there to match our colors. I can not say enough good things about my experience at this store and with Yvonne. My only complaint is that I was told they would hold my undergarments that I have to wear under the dress with the dress at the store, which was incorrect. They did however have them sent to me for free, and they arrived in plenty of time for my alterations appointment. read more

I was really frustrated when I wrote my review. I'm sure the employee was new and just made a mistake, well, several. The other employees were pleasant and the store manager sent an apology email. I called another location and made an appointment. I believe in second chances so I'll give the company another try and see if it was a location/employee specific problem. read more

I want to give a huge shout out to Quinn and Yvonne for making this day such a success! I went into this day feeling overwhelmed and worried that my head would get the best of me. To my surprise, Quinn helped me get out of my head by making small talk and making me feel super comfortable. Quinn has to be one of the most genuine sales associates I have come in contact with. Not only did both Yvonne and Quinn have a great persona, but they were so helpful with all the extras i.e. shoes, hair and accessories. I am truly blessed to have had such a great experience. read more

Latrice is an excellent agent! She was very helpful and made my experience of searching for my gown a dream come true. They provide great customer service and would recommend this location to everyone! read more

I had the opportunity to work with Latrice at this location. Her customer service and personal attention were unmatched. When I came into the store, I was overwhelmed with the dresses and had no clue of what I wanted in a wedding dress. From our consultation, she was able to take the information of what I didn't want or like and pick out the dress that wowed me. I love the ringing of the bell ceremony that they do when the bride chooses her dress. It had me in tears, happy tears. Latrice is an awesome consultant who has a great eye for selecting dresses and helping brides look their best. read more

T This store has the WORST customer service ever. My daughter made an appointment, and was never told there was a time limit. We are going to buy a dress for her special day, and I, mom, am prepared to spend whatever it takes to make her happy. Upon entering the store we are handed a clipboard, and told to look around and find "5 dresses" she wanted to look a at. Since when is their a limit as to how many dresses you get to try on?The sales person who was assigned to work with us, acted extremely put out to answer any questions. She didnt actually have to do anything else. We pulled our own dresses for trying on. After my daughter had tried those "5" on, and still hadnt found her dress, I asked her if she waned to look at others, we were told by our sales associate "she had been with us for over an hour and she hadnt had a break. I couldnt believe my ears. As I told her "thats ok there are other places to buy a dress." Would not ever buy a dress there! read more

My initial finding of my dress was a wonderful experience until my final fitting. The alteration lady rushed me & I kept telling her the straps on my dress would not stay up. They kept falling off & that it made the top too big & she just kept saying that it was fine & they couldn't do anymore for me & rushed me out. I tried it on again at my moms & the whole top is so big you can see everything . My wedding is in 5 days & as of now I have no dress to wear & no extra money to buy another dress. I called today & the manager was supposed to call me back & I still haven't been called. I am completely panicking....If you buy a dress from this location please do not allow them to do alterations, they won't listen to you & you may find yourself in my shoes with a wedding but no wedding dress to wear. I feel that when you pay money like that for your dress they should make sure it fits....I am just so disappointed & just beyond stressed at what I am going to do . read more

When I tried on dresses, they kept bringing me everything I specifically said I didn't want. They said time was running out (they had us wait and started 20 mins past our appt time) and I tried on a dress that I had to get it for the price. They made me ring a bell and announce I "said yes to the dress" which was embarrassing and very cheesy. I literally tried to run away! I picked up the dress and it was NOT what I ordered. It was put together very poorly and looked like it was going to fall apart. Not to mention they made me try to put it on myself. Manager said that's the way they make them. I ended up getting a dirty one off the rack and they never gave me a discount. I ordered a bra and when I picked it up it also was NOT what I ordered! The manager had an attitude and pretty much accused me of lying when she said there are only two bras they carry in the store. In sorry but I did not order a bra that ripples and don't even support my boobs. Don't get fooled by their sales. Their customer service and quality is atrocious as always. Thankfully they refunded my money for the bra but not the time nor has it took to drive 30 mins one way here. read more

I had 2 appointments on the Saturday after Thanksgiving. One for me to find my wedding dress and one for my bridesmaids to find their dresses. Yvonne McCloud worked with us and she was absolutely amazing, She first listened to me and asked questions to understand my whole vision for my dress. Then, she asked questions about my venue and my style of wedding. We went through the racks and looked at the variety of dresses available. She asked my opinion on some dresses and then found three dresses she wanted me to try on within my price range. As I tried on dresses, Yvonne brought accessories and fixed my hair to try and make it look as much like my actual wedding day as possible. Michelle also assisted in giving advice and helping me put on the dresses. The first dress I tried on was exactly like I pictured. However, it did not fit me the exact way I wanted it to. The next two dresses were not anything like what I pictured, but they were stunning. Yvonne asked if I would like to try on more dresses, but I was already sold on the second dress. As I told Yvonne my choice, she gave me sound advice to really put wedding and marriage into perspective. I could really tell she cared about me, my wedding, and my marriage. She treated me as if I was her daughter finding a wedding dress and it was a memorable experience! My bridesmaids were also able to find their dresses with ease because of Yvonne and Michelle's opinions and knowledge. I would not have been able to find the perfect dress without the staff at David's Bridal and I am extremely grateful for their assistance! read more

I am very surprised to read the other reviews because yesterday my daughter, two of her bridesmaids, myself and one of the bridesmaids mothers went to David's Bridal in the Arlington Highlands and had a wonderfully special unforgettable experience! Yvonne was absolutely amazing and made the dress fittings a special time for all of us, she listened to my daughters dream vision of her wedding and that's when the magic began. Yvonne made us feel at home and took inpecable pride in her work, after 4 pretty dresses my daughter walked out of the dressing room and we knew that was the one! She was glowing and looked beautiful. Yvonne even took the time to fix my daughters hair up and made a few suggestions which put her look over the top. I was dreading finding out how much this was going to cost but was pleasantly surprised that this beautiful look was not going to break the bank, Yvonne knew our budget goal and kept it there without playing on the "This is your daughters big day, you don't want to cut corners" (this is what I was told at a snobby bridal boutique in Mansfield earlier in the week). Our experience doesn't stop here, next we decided since 2 of the bridesmaids were with us we would see about their dresses too and this is where Yvonne and the lady from alterations went above and beyond. One of the bridesmaids lives in Germany and won't be here until a few days before the wedding but we need her dress to be ordered now, they worked with us and the bridesmaid in Germany via texting to get her size correct. We left David's Bridal having taken care of the Brides dress and her 4 bridesmaids dresses. Yvonne took exceptional care of us and I can say any Bride-to-be lucky enough to get Yvonne as their consultant will be blessed, she loves what she does and it shows. She was a blessing to us and it is a day made so special I will never forget. read more

On Saturday, March 7th my sisters and I went into David's Bridal to try on Bridesmaids dresses. They closed at 7 and we got there at about 6:30 so we very quickly looked through the rack and chose a few to try on. We finished trying on the dresses at 7 and we found a dress that we thought was going to work for all 8 bridesmaids. We were waiting to see if someone would come by to assist us further, but no one came. At 7:10 an employee of David's stomped up to us (literally) and VERY rudely told us that our appt was over and that we needed to leave because they closed at 7. She then walked to the back. We very quickly discussed that we would NOT be spending several hundred dollars at this location with that kind of customer service. As we were gathering our purses the same employee stomped passed us while rolling her eyes and making noises trying to indicate how mad she was. She stomped (literally, like a 2 year old) all the way out of the store. As we were leaving, the ladies at the front of the store asked us if everything was ok and we told them what happened. They did NOT care in the least bit and told us she was responsible for telling us when our appt was over. Customer service obviously means NOTHING to this store and we WILL NOT be buying bridesmaids dresses from them for this wedding. read more

We found my bridesmaid's dresses and the store clerk added it to my wish list so my girls would know which dress to buy. Well, she ended up entering the wrong style number so now two of the girls ordered their dress in the store and have the wrong dress and three of the girls ordered theirs online and have the right one. When I called the manager to explain she said they have no control over what is ordered online, which is why the girls that ordered online have the right one and the ones ordered in the store have the wrong one! And when I was trying to explain that to her she cut me off and started talking to customers in the store, which made me upset and then she told me "don't be ugly!" And she said there was nothing they can do because it takes three months to make the color dress we need. Now my wedding is two weeks away and my girls have the wrong dress! I was told not to go here but I didn't listen and I wish I would have! read more