I came to this David's to be fitted for and purchase a bridesmaid dress after doing the initial wedding and bridesmaid dress shopping at a store in Washington state. My experience in Washington was FAR superior to my experience at this location. I called a little less than a week in advance to make an appointment (mind you the dress had already been chosen, just needed to determine size and place the order) and was cheerfully helped by Tammy, who informed me that she would be the one helping me when I came in. When I arrived, I was greeted warmly by the gentleman behind the kiosk (the first star of this review is for him) - and that was where the friendliness and genuine customer service ended. Tammy was informed that I had arrived, and responded with "well, does she have an appointment?" When informed that I did she quickly marched me to the rack to find the correct dress and take my measurements. I informed her that I either needed a size 2 or a size 4, but they only had a 4 available to try. Tammy dropped me off at a fitting room and promptly disappeared to help another group - what is the point of making an appointment if you don't actually get helped by a consultant? The size 4 was a little roomy and after standing awkwardly outside my fitting room for a while, Tammy returned to ask if I was ready to order (NOT if I needed any help or had any questions). When I asked about trying a size 2 I was informed that none were available and could not be ordered in to try.... so I guess i'm just supposed to guess at my size and hope for the best.....? Again, what is the point of making an appointment to come in when I just end up guessing at my size anyway, I could have just ordered online. I know the difference between a 2 and a 4 is probably minimal, but after spending $160 on a dress I would like to minimize the need for alterations as much as possible. Upon checking out I asked if the store was able to match online pricing, since my dress was listed as 25% off and free shipping. Tammy sighed audibly, rolled her eyes at me, turned and walked away to find someone else to help me and left to tend to another group without so much as a "thank you, have a good day" to me - but not before making sure that the other employee was sure to give Tammy credit for the sale, even though she had done almost nothing to earn it. The second employee was much friendlier and helped me to check out and get the best price possible - although not matching the online price. The second star awarded is for her. I'm getting married in a little over a year, and you can bet that I will NOT be shopping here for my dress or bridesmaid dresses - nor will I suggest David's to any other brides. read more

With a little over a week until my wedding in Belize, I was in a bit of a dilemma. The dress I ordered online wasn't able to get altered to fit me properly. As soon as I left the seamstress/family friend's home, I went to several bridal stores within the same area with no luck on a beach style wedding dress that was a great price and fitted my curvy body. I finally made it to David's Bridal at about 7 pm tired and a little concerned that I wouldn't find what I was looking for. Adrienne helped me out and after only trying on a handful of dresses and one possible contender, I tried out a dress she picked...and it was perfect! And the one! And it was on sale...at a GREAT price! She was so sweet, helpful, and what I really needed after a tough day. After she added the perfect belt to the dress...I started crying and we hugged. She was a great blessing to me that evening and I'm very grateful for her help. read more

I was so pleasantly surprised by my experience at David's Bridal with Katie! I cannot rave about her enough. I've had two previous unsuccessful shopping experiences, one at an independent salon and another with BHLDN. Not only did I find the dress I want, but Katie was an amazing help. She specifically looked for samples in my size or close to it, so I wasn't swimming in samples much too large or squeezing into too small dresses and trying to imagine what I'd look like in my gown, like at other salons. She provided the right undergarments, as well, to try on with the dresses so I know exactly how my dress is going to look. And she was also full of advice about how to correctly style and care for the gown, which was great. The appointment was effortless, on time, and there was a wide selection at this store. Overall, I highly recommend Katie as a stylist and this David's Bridal location! read more

Do yourself s favor and request an appointment with JAMES!! He's fast, organized, funny, has good taste, efficient, fun to work with, honest and so patient!! He knows the inventory forwards and backwards and can answer Anything you throw at him! DB- I hope you value james and keep him forever! He needs to be running the whole show!! Thanks again, James!! Xoxo read more

The manager Tammy saved my rear (literally) - a few months ago a salesgirl talked me into buying a bridesmaids dress a size smaller than I normally wear. It was my own fault for thinking I could knock off 15 pounds in 4 months, I actually gained weight trying to be healthy (a whole other story). So there I was a week from the wedding and panicking because my dress wouldn't zip all the way - I take it to a tailor thinking that they could let it out a bit, but there was not enough material. Frantically I call David's Bridal praying that they have my correct size and color, Tammy says that there are only 2 in the country and that she would call the other stores and check if they have what I need. I prayed the entire 45 minutes waiting for her return phone call and she was able to have my right dress overnighted to me from Idaho!! I just needed to return the dress that was too small and pay for the overnight shipping. I am so thankful for her helping me out like this, I cannot sing her praises enough - go see Tammy and she will take the best care of your needs!!!! read more

On a recent busy Saturday afternoon, my two daughters and I arrived for our appointment to find a Maid of Honor dress. We had already purchased six bridesmaids' dresses and seven pair of shoes from David's Bridal on-line, but wanted to find an extra special Maid of Honor dress. Our attendant was Hira, and we were quite surprised to learn she was recently hired, as she knew her job and performed it very well. Not only did she really listen to us describe what we were looking for and our concerns because the wedding was so close and happily bring us the many different dresses we asked for (after finding them on-line), but she also brought us a dress she personally chose -- which we all loved and purchased and took home that day. Hira also took the time to look in the "back" for the exact style and size of shoes we needed. Everyone we met that day (the "check-in" clerk, the other sales staff, and the manager) were very nice and helpful to us and everyone in the store that day. Because of their great selections and quality merchandise, we have shopped at various David's Bridal stores in different cities throughout Texas many times over the past 15+ years (purchasing countless prom/bridesmaid dresses, and a mother of the bride and wedding dress), but this experience at this store was our very best by far. I highly recommend this particular store without reservation!! read more

Yesterday my best friend of 9 years found her perfect dress. Adrian was AMAZING. She knew what she was talking about and even used a little trick to sneak in a dress that Leah was being stubborn about even trying on. After she tried it on IT WAS THE ONE! She was so nice and made the experience everything it should have been. Thank you Adrian! read more

I had a great experience going to David's Bridal. My stylist was Faith and she was great! Very knowledgeable about their dresses and accessories. Was so helpful in my finding my perfect dress. I recommend requesting Faith! read more

Julia was absolutely amazing and helped me find my perfect dress for my special day. I would definitely see her if you're looking for the right dress. She listens and is helpful and I'm so thankful she was the one to help me!!! read more

Just had a wonderful experience at David Bridal. She said Yes to the Dress. Faith was our consultant and she was wonderful. Thanks Fsith.

Faith was so awesome at helping us find just the right dress for prom! She showed us what it would look like to order a size smaller and offered to find it at another store. read more

Went to David's Bridal with a very specific vision (one might say I was "picky") and the team wasn't deterred at all. Everyone was COMPLETELY helpful and kind, never made me feel guilty for not liking something. They searched even outside of the store to help me find the pieces to create the dress I was envisioning. The manager personally searched online for what I was looking for and had amazing advice. I had the privilege of being assisted by Adrienne and Tammy in the dressing room, and they both made me feel so comfortable and were patient, kind, and didn't rush the process. I was very pleased. It's also a huge stress relief that their alterations are all done in house, and in an incredibly timely manner. My wedding is in February, so the fact that I know everything will be shipped in AND altered to my liking within a very short time frame is so wonderful. I am super grateful to all the ladies at this location for their hard work and sensitivity to the bride-to-be. It can be so overwhelming shopping for a wedding dress, and they made me feel amazing. read more

I visited David's bridal with my niece and 3 other family members shopping for her wedding dress. We were assisted by Adrienne Curry. What a very special experience Adrienne made for all of us. This was our first stop and, WOW! We couldn't have asked for a friendlier, more welcoming lady to lead our experience. Adrienne was so kind and made each of us feel at home in the store and gave each of us a memorable and pleasant experience. I am looking forward to the day I get to come back to David's Bridal with my own daughter to shop for her wedding dress, and just hope that Adrienne is still there to assist us. read more

Request for Tara! She did an excellent job not only showing me EXACTLY what I asked for, but she also listened to my alternative choices and brought those for me to try. Normally, I stick to exactly what I want and what I think I will look good in, however, she respectfully allowed me to try a few of the other designs. I ended up falling in love with one of the things she suggested. I am impressed with the overall team that works in the Gateway location. I sincerely appreciated the help and the encouragement while trying options that I didn't like. The selections are small for what I was looking for, but they were able to give me tips and suggestions for other styles they did not have. I am extremely pleased, thank y'all David's Bridal. read more

Having worked in bridal for a while, I usually wouldn't write a review because (to be honest) it takes a lot to impress me at this point... However, I finally got to be the BRIDE and boy, was I DIFFICULT AND I KNEW IT. I never expected to find THE ONE with my high expectations and extensive knowledge of gowns. I've tried on a few other places and undoubtedly ended up back at Davids. My stylist, James Trench, blew me away. I couldn't believe he could not only handle me, my five bridesmaids, my parents, my grandma, and my mother-in-law. We are all such an obnoxiously loud and opinionated bunch! He not only handled it, he lent advice, he cracked jokes, and he made things even more fun than I ever imagined...but, here's the best part. He pulled my gown himself. Picked something I never knew I needed or expected and I fell head over heels. I've studied fashion abroad in Paris and this man knows his stuff more than some of the professionals working in Haute Couture! Trust James..he will make you fall in love (extra shout out to Stephanie...she was a part of the management team and she was so warm, welcoming, and made the experience that much more special). read more

Worst experience ever! My family and I have spent A LOT of money here. I have recommended this place to friends and coworkers. But not after today... My sister went in for her final fitting and I had some time to go look at bridesmaid dresses. There were two rooms used out of about 20 available empty rooms. There were at least 3 people standing around the front door. No one bother to ask me if I needed help. Finally when I flagged down a lady to help locate some dresses, I took the dresses to one of the empty rooms. When I got there and before I could open a dressing room door, a lady (short, Hispanic lady) started berating me on what I wanted to do and that I needed an appt. Finally she grudgingly opened a door for a dressing room for me to try on 2 bridesmaid dresses. When I got out from the room to see how the dress was fitting, she just stood there talking to another coworker and not once acknowledge me. In the mean time my sister found another dress and was checking out. She happened to be the lady there to check us out. When my sister (the bride) was asking her about the return policy on the dress (an extra dress, not the wedding dress), she immediately turned my sister's money back toward her. How does she make that assumption we weren't going to get it??? The whole experience left a very bitter tasted in my mouth. I can get bridesmaid dresses at Nordstrom for about the same price and a much better service. I can say that I won't be coming back here again. read more

I came in with only 4 weeks to go before my wedding and needed to find a wedding dress that I could leave with that day. Tammy helped me out and was absolutely amazing, she pulled several options for me and we found one that fit perfect. I thought it would be impossible to find a dress that didn't require alterations and could fit in my budget. Luckily she knew what to look for. My dress fit perfect on 11/26 and I couldn't be happier. Thank you Tammy! read more

Soooo. Worst experiance ever! Luckily my family is quite honest and don't put up with much. We were greeted quite polietly, and I was suggested my dress size 14. Yes bigger than anyone would want but lets face the facts. We were pointed to a wall that has that size of dresses on it and was told we would be helped momentarily. Five minutes later a lady walked up to us and said " ummm... you are a size 16" As rude as that! We couldn't believe it! I had become quite prepared with dress styles I liked from thier catolog and online with style numbers and pictures all nicely put into a folder prepared to share with anyone that knew what they were doing. She walked up to the rack and grabbed what she thought I wanted without asking any questions! She walked us to the room hung up 4 dresses that she liked and walked away. As I tried on dress one it was clear to see that 3 hands fit in between me and the dress... Therefore she just caused herself more work. Needless to say the rest of the expirence went the same way. And I am now a happy owner of an absolutly beautiful dress from ALFRED ANGELO! And I will NEVER visit this store again! read more

Dress selection and price is very good. But, as the mother of the bride and experienced in customer service I was a bit dissapointed in the service provided. Initially, we had an appointment and arrived on time. There were quite a few people milling around the store. We waited just a few minutes before going back to the dressing area where my daughter explained what she was looking for. The service person quickly came up with 4 dresses. She assisted my daughter into the first dress and after a bit my daughter decided to try another. My daughter glowed! She told the service person she thought this was the dress but give her a minute. Every thing to this point was fine and then it started going south. While my daughter was making up her mind, the service person's next appointment arrived. They had been brought back to the fitting area before the service person was through with us. As we were deciding whether to purchase the dress or not the service person went and pulled dresses for the next girl. Then my daughter said yes to the dress. The customer service person said she had to tell the manager and get alterations to set up appointment then she disappeared for about 10 minutes. Finally, the manager showed up to ring a bell, alterations made an appointment with my daughter and then nothing...My daughter waited and waited for help to get out of the dress. Did not happen. I helped her get out of the dress. I tried to find the girl so I could spend my money and leave but she did not show up! I told my daughter to hollar at me when she shows up cause I'm going outside for a minute. It seemed once we decided to purchase that was the end of the service. Well, finallly we get to the counter and I pay for the dress then they told me the alterations are a separate charge from the dress. I was under the impression alterations were included in the price. No one bothered to explain the extra cost until after I paid for the dress. So much for staying within a budget, Thanks David's Bridal on Research! Mary Nicol read more

This was my fist bridal appointment, and I wasn't expecting much. That was probably a good thing. My consultant was nice enough, but she didn't help me much. My friend who was with me eventually started helping me into the dresses bc my consultant just disappeared randomly. They do have a pretty decent range of styles, so it was a good place to go for a first appointment. Had I been seriously considering buying a dress there, I would have been very disappointed with the lack of service. read more

LOVED LOVED LOVED Livia! She was so helpful.I walked in not really having any idea on what I was looking for.She explained everything and was so heart warming. I left feeling like we had been best friends for years.She knows what she is doing.I highly recommend asking for her as your wedding consultant.She will not steer you in the wrong direction. She adds accessories to the dress and yourself so you can actually get the feel of your wedding day. She also helped me pick out a color palette for my wedding and gave me some neat ideas I could do to make my wedding venue look and feel magical.I am so in love with my dress,couldn't have done it without her. I am one happy bride :) read more

I went to Davids Bridal to find my Wedding dress. When I got there I really had no idea of what I wanted. I asked my consultant, Tiffany to surprise me. (Tiffany was amazing by the way!) I really gave her no information to work with and she brought back several dresses for me to try on to see which direction I was going. She stayed well under my budget so I would have money for alterations! She asked me questions about the wedding and really seemed interested, made me even more excited about finding my perfect dress. I found a beautiful mermaid style!! And I just made an appointment with her again to go with my bridesmaids to find their dresses. I recommend Tiffany if anyone wants to go and make an appointment. She really kept all her attention on me, and helping me find a dress! (: read more

I met with Deena and she was awesome! My experience was good here and I have no complaints.

My daughter and I went to David's Bridal last week looking for wedding dresses. We did not have an appointment but they had a cancelation and were happy to fit us in. They had a large selection and the prices were great. Adrienne took great care of us and put my daughter into a beautiful wedding dress. She was also helping another young lady with a fitting but other staff members would step in and pick up the slack until she was finished. We did not mind at all because we did not have an appointment. Over all it was a wonderful experience with a very pleasant staff. read more

The bridal party I'm in has had nothing but problems from this location! Not only was the girl rude, but our problems have gone from dresses (bridesmaids AND bridal gown) all the way to shoes being shipped with the wrong size. Hopefully there is a better location out there! read more

I am among 5 girls who had a 1pm appt. at David's Bridal. We showed up about 15 minutes prior to our appt time and were told that they were finishing with the last group and could get us back in 10 minutes so we asked if we could browse while waiting. We picked out several dresses and waited. It was at 1:15 that I spoke to the lady at the front about our appt and she said the rep was going to take a break. I said we were on a time crunch and were already 15 minutes past our appt time, keep in mind it's a crazy Saturday. The rep who decided to skip her much needed break to help a party of 5 is named Madison. I apologized to her that she would have to skip her break to help us and she was so calm and said no worries. I needed to let the manager know that I truly appreciated her help and to my surprise I found out she is very new at this job. I certainly couldn't tell as she acted so completely professional and like she had been doing this for many years! I would definitely request her help should I need to go back to this location in the future! Thank you Madison! read more

We don't know what other David's Bridals are like but this place is a nightmare. I have never seen a more rude collection of staff in one place before. They truly could not care less about your wedding. I can't imagine how bad and incompetent the management must be to allow their employees to behave like this. read more

I would rate it a 0 if had the option. On February 7, 2015, my daughter, several out-of-town friends and family, and myself (her mother) had an appointment at David's Bridal at 2:30 P.M. Our initial impression walking into the store was nothing less than chaos, and it went downhill from there. We were shuttled to several different desks when we arrived. After arriving at the final desk, we were told to look around and our coordinator would be with us shortly. 15 minutes later our coordinator came to get us. Her first question was "do you know what type of dress you want." My daughter said fit-and-flare or ball gown, sweetheart neckline, not too poofy, more beading than lace, off-white or cream. The coordinator said, oh, you obviously don't know what you want. (Seriously, how much more specific can you get. Especially when the coordinator bragged how she is only one of a few full-time people and knows EVERY dress in the shop). She then said she would get us a catalog. She disappeared for 10 mins. and then returned with a catalog of dresses. Handed us a pen and scrap of paper and said, "write down numbers that you like." The catalog is not very big and they are white dresses on a white background. You could barely make out the shape let alone any type of detail. We wrote down some numbers, really not knowing what we were picking. We had to stand around in the middle of groups of people because there was nowhere to sit down. We were now 30 minutes into our appointment, having spent only 2 mins. with our coordinator, and not yet seeing one dress. We then proceeded to track down our coordinator - that took another 10-15 minutes. Once found, she went to pull the dresses. She arrived back with three, put them on the rack outside the room and immediately walked away. 20 minutes or so later, she arrived back and asked how things were going. (By the way, thanks for the help in getting in the gowns). My daughter told her that the dresses were not what she was looking for could she pull some others based on what she had told her earlier and again repeated what she was looking for. This happened numerous times and had to wait long periods of time for her to pop up again. By this time, all our nerves were frayed due to the lack of attention by our attendant, totally ignoring our requests, and long periods of waiting around for someone to further help us. My daughter was close to tears. This is the biggest purchase for the most important day of her life and we felt like we were getting the same amount of attention than if we were in a Ross store buying a pair of jeans. One of the dresses the attendant pulled you could fit 7 people under and many were all lace. Our description was not too poofy and minimum lace. On a couple of dresses we needed a belt and that took another 15-20 mins. to get. The attendant did finally find one dress that may have worked. We spent 20 mins. looking for her to find out if the dress came in another color, besides champagne. Even the floor manager came over to us several times during our visit to find out how things were going. We told her bad - we cannot find our attendant and she is not pulling dresses we asked for. The floor manager acted like we said everything was fine and walked off. We even asked her on the final dress if it came in another color and she turned around and walked off never to be seen again. After tracking down the attendant, she did say the dress was special order in any other colors but we couldn't see it beforehand. By then, my daughter was in the dressing room in tears. For her and myself, this was to be a very special, important day, and it turned out horribly. My daughter even said, "I could have tried on the perfect dress but I never would have known it because everything's so hectic and this experience was horrible." In the 2 plus hours we were there, we heard our attendant's name called over the loud speaker a minimum of 10 times and was also "helping" 2-3 other brides. I even asked another consultant about a dress and she asked who our attendant was. I said, the woman whose name who is called every 5 minutes and she knew exactly who I was talking about. I might make the excuse that it was a Saturday, but they should have it properly staffed to handle the appointments they have booked - we were not a walk in. There were dresses on the ground, along with plastic bags, belts and general trash everywhere outside of the dressing rooms. In summary, we were there over 2 1/2 hours, we had probably 8 minutes total with our coordinator, saw 10-12 dresses, with only 2 fitting our description and with no price cap to limit the search. It was also extremely disappointing that people drove in from out-of-town to be a part of picking out the dress and sharing in the special moment, only for the day to turn out to be a very sad and disappointing day. read more

Thank you Tammy and Jennie at David's Bridal. My daughter, bridesmaids and our family members had a great experience today. Service and attention to detail were excellent. You both helped her feel like the princess she deserved! read more

I had one of the worst experiences trying to find and buy a dress from this David's Bridal location. I was trying to find a particular dress that is apparently only at the David's Bridal in New York. The only advice the person I talked to on the phone gave in order for me to try on the dress was to either buy it and hope for the best making it very clear all sales are final. The second option she gave me was to go ahead and make a trip to New York to try on the dress. I told her that wasn't an option and asked for any other advice she had and she responded with no other options and was in a hurry to end the conversation. I was shocked at how rude she was and how unwilling she was to help someone that wanted to buy not only a wedding dress but also bridesmaid dresses from their location. read more

I had a great experience here. Alexandra was my consultant while I shopped for a special occasion dress. She was the perfect mix of helpful without being overbearing. The store looked beautiful, organized, and professional. Thanks! read more

This rating is so poor due to issues with some of the staff at this location. I purchased two dresses for my daughters - they are toddlers. They were fitted and we proceeded to the front desk to order the dresses. This is where the saga begins. The woman at the counter asked my now husband how old the girls were and decided, without meeting my children, to change their dress size right there. She ordered diferent sizes than the woman who fitted them. She was super rude too. When the dresses came in she is the person who called me and told me they had to be picked up immediately. I asked if I could make an appointment for a fitting. She told me I had to come get them or they would be sent back. I would have to get a fitting at another time. She wouldn't make an appointment for me. When I finally got the fitting appointment the dresses did not fit (big surprise). In one case, it was so big it could not be altered. My daughter is 5 and she was heart broken. The dress she had picked was not available in her size and it was too late to reorder. We had to pick one off the floor that would be close to her size. The only one that would work was more expensive and required alterations. I spoke to the manager - I was really upset. The whole thing was awful. There were no discounts, no effort to try and make it right, just a big fat bill and a snotty attitude. The only people in that place that behaved professionally were the tailors and the lady who fit us the first time we were in there. Everyone else is a nightmare. read more

This location is great. If you decide to go, ask for Adrienne. She picks out great dresses and has this crazy on point intuition when it comes to what you like. She really seemed to care about me and what I wanted. If I were to do it again I would definitely go back to see her. But it's not only Adrienne. The store manager Stephanie was great too. She had good input and suggestions. This is the place to go! read more

I have had nothing but problems with this store. First they lost all my Bridesmaids measurements so all of them had to come back in to be re-measured. Then when they decided they would give them a discount for all the trouble each dress ended up being a different price. Now, I am in my friends wedding and I kept getting phone calls to come in and order my bridesmaid dress so I did about a month ago and guess what, another girl just got the same dress for half of what I paid for it and David's Bridal refuses to refund me any money. After all the time and money my friends and I have spent in your store you would figure we would get treated a little better! read more

I'm from Illinois and was searching for a prom dress my daughter found online but not in her size. There were only two found in the system and they were both out of state. I called TX and spoke with James. He went above and beyond to help me. He searched for the dress and couldn't find it but took my # and said he would continue looking. I'm thankful that he didn't give up and was able to find the dress for my daughter, have it checked, and shipped to us the following day. The dress is beautiful and a perfect fit! Thank you James! read more

Let me start off by saying, I HAD SO MUCH FUN! When my bridal consultant, Tammy came and greeted me she was so sweet. She started off by asking me about my wedding and the vibe and decor I was going for...she immediately said "that sounds like Melissa Sweet" I really had no idea about that designer, as I had not researched it before. I was open to the suggestion. She helped me pick a few dresses out and really had a feel for my style. The FIRST dress I tried on ended up being the dress I purchased! It was a Melissa Sweet gown and was the exact vintage/boho vibe I was wanting. Tammy picked out amazing headpieces to pair with the dress that seriously tied the whole look together!! Tammy and the other girls at the salon made me feel so beautiful in my dress and made my mom and i feel so comfortable. Everyone was so friendly and I truly felt like I was shopping with friends. After my scheduled appointment was over they even let my mom try on a few MOB dresses. We went Wednesday during the day, which is probably why they were so accommodating to us staying late. If you get the chance to go during the week, I recommend it...avoid the hustle and bustle of the weekend. Overall, I'm so happy with my wedding dress shopping experience!! read more

I recommend making an appointment, and make sure your appointment is first thing. I also recommend James. He was just the best and he listened to everything I had to say. Even though he was busy and had several clients, he made sure that each lady got treated and had his full attention. Thanks again James:) read more

David's Bridal in Austin and Corpus Christi have the worst customer experience I've ever seen in ANY company out there. My daughter ordered a standard dress (no-alterations and no special requirements) about a week or so after receiving her dress she went to the store and another store caught her eye. David's bridal would not take the original dress back. After several conversations round in round with the rude representatives we got now where thus we ended up with a $1600 dress we can't use. So then we go to Austin to get our other daughters bridesmaid dresses. We spent 45 minutes on the phone giving every piece of information with the exception of blood and come to find out the representative we talked to took down none of the information and passed us off to someone else. We were promised a return call within 45 minutes. 3 days later we had to call them and sure enough it was if we were placing our order for the first time ever and again no records of what we already had ordered. Additionally we were finally told to call the district manager about a refund for the original dress. We call her and we're told now it is too late we should have called her back when the original issue came about. Well thanks a lot, that would have been great information to know back when we were treated like complete crap It is my opinion you would be an absolute fool to put anything in to the hands of these morons. Especially anything to do with the most special day of your life. For a company who specializes in such a wonder day in peoples lives they fall way short of meeting reasonable expectations. Like taking down a name and phone and email. read more

Livia was my bridal consultant, she was excellent. Very personalized recommendations, she really listened to the theme of our wedding and what styles of dresses I liked. She found gorgeous dresses, within my budget, so I had lots of options. I didn't have an appointment, just walked into the store, and couldn't have asked for a better experience. read more

Adrienne, the consultant I had, was very experienced and drew off of what I was looking for and what would look good with my body form. Everyone was very friendly and very focused on customer service and satisfaction. This particular location was recommended by a friend because of the customer service, and she was certainly correct. I highly recommend this place if you want the perfect experience searching for THE dress, which I found here! :) read more