Like some of the other more recent reviewers I'm a little surprised to see such negative reviews. My wedding is being planned on relatively short notice (about 5 months), and I went to David's about 2 wks ago for my first and only dress shopping experience. Carmen assisted me and she was very kind and very supportive. I was feeling overwhelmed before I had even started shopping and she made me feel very comfortable once I was there. I tried on approx 8 different dresses over about an hour and a half and Carmen was very patient. When I finally did decide on the 2nd dress I had tried on everyone made me feel very special and like I had made the right choice. It's been less than two weeks and the special ordered dress has already been delivered and is hanging in my closet as I type, all for a lot less than a lot of people I know. I left off one star for a few minor reasons including: 1. the dress preservation package I purchased when I bought the dress is $24 less this week than it was when I bought it 2. I felt like the list of dresses they asked me to prepare before I got there so I could try on those dresses was kind of a waste of time, though that didn't really matter in the end. I should note that I am planning on having the dress altered elsewhere - I plan on removing the capsleeves from the dress to make it sleeveless and was unhappy with the face the seamstress made when that question was asked. Otherwise - a good experience and I'd recommend any bride on a budget and/or short time period to check with David's before going elsewhere. read more

The store itself is beautiful inside. However their sales representative are not knowledgeable of the products and had me feeling a little rushed just one example is I purchased a sash and when it arrived it was a completely different color. The sales representative stated when I picked up the purchase the floor displays are discolored. The sales rep who showed me the sash initially when I purchased it should of told me this or perhaps they should remove them from the Floor. My advise is if you go to this location do your own research on potential dresses and have a plan otherwise your in trouble. I did get my dress here though the alterations department is wonderful polite knowledgeable and did a great job the sales reps need to take a lesson from them. read more

I went to Davids Bridal to look for a dress within in my budget the only positive about this place is that everything is affordable. The customer service sucked the girl I had did not pull me a singal dress I had to do it all on my own then she put me in a room the size of a small linen closet. She said she would be right back to help me with the corset of the dress she disappeared for like 30 mins. So my mom had to do my corset. The dress was hideous!!!! The material was soo cheap the " satin" under cloth of the skirt was NOT satin it was taffita so the tag was wrong. And all of the dresses are cheaply made. Id rather spend 2000 dollars and get a beautiful dress that will last me threw my wedding day then spend 800 hundered and snag my train on something and have the back come off!!!! Not to mention when the girl came back she helped me undo the corset and she smelled so bad!!!! Now everyweek I get a phone call from them to come back and try trying on dresses again and each time I say stop calling. They wont stop hounding me!!!! read more

I hate waiting and don't understand the concept of making an appointment and having to wait. Don't schedule appointments, if the store is too busy. It's rude and obnoxious to make someone wait! Your time is not more valuable than other's. I still have plenty of proms and then weddings ahead being a Mom of two daughter's. Won't come back here. read more

Only giving 2 stars because of my experience yesterday with Hope was amazing. If I didn't have her then I'd give 0 star.. I had 10 bridesmaids get their dresses from this location and it wasn't until yesterday (my final bridesmaid appointment) with Hope did I find out about the diamond rewards. Each time I went into the store the front desk didn't make eye contact with me and would talk among themselves without greeting me or my guests. When I went for my first appointment I explained I had bridesmaids of all sizes but wanted them all in the same dress. Instead of helping me, the consultant looked at me like I was crazy. My bridesmaids and I aimlessly walked the store to find something that would work. Each time I went was pretty terrible, I could of just walked in and grabbed the dress myself and had my girls try it on because no one was of assistance to us. Yesterday Hope was the literal Angel of David's Bridal. I wish I had her first because I know she would of took care of me and my girls (and I'd probably have 1000+ extra diamond points) Hope deserves whatever award you give to your employees and a promotion and if you're looking to go here make sure you make an appointment with her. read more

My visit here was my very first time trying on bridal dresses. I had Alex, as my "stylist" and had the worst experience. Not only did she not listen to the style I wanted, she didn't want my Mom helping me pick dresses. She cut my appointment short and told me to schedule another appointment to come back and to not bring my Mom the next time. This place is overbooked with appointments and they do not care anything about giving brides a special experience. read more

I had a great experience at this location. The dress that I chose was gorgeous within the acceptable price range. I also got dresses for my bridesmaids from this location as well. When I came to my appointment all the Ladies on the floor were very helpful and supportive. I got several suggestions, all the help that I needed while trying on the dresses, picking out the right accessories and shoes. When it came to the alterations for my dress and my bridesmaids dresses - all the measurements were done perfectly, all alterations people were very friendly and helpful, especially alteration Manager. The final outcome - when we picked up our dresses from alterations - all the dresses were a perfect fit for all of us. Thank you to the great and friendly alterations department!!! read more

What a wonderful experience! Alecia is incredible! These ladies know their stuff. I tried on a lot of dresses and then she brought me one to try and she was spot on! read more

My daughter had an appointment last Saturday at the Feasterville store. Alex was her consultant and couldn't have been nicer. Alex is the one that actually picked "The Dress". My daughter tried on several but chose the one Alex picked. We had passed it by because as Alex said it didn't have "hanger appeal". It is beautiful and a perfect wedding dress for her. Thank you Alex for making this such a pleasurable experience! read more

AMAZING!!! First off the new look of the store is beautiful. I called last minute for an appointment and they still got me in and gave me plenty of attention. I already had a dress and ended up still getting a new one from DavidsBridal today! All the ladies there were so helpful and pleasant but my girl Amanda was FANTASTIC!!!! She was sooo helpful and honest with how something looked which I loved. Not just someone trying to sell you a dress. She was really great!!!!!! Definitely go check them out!!!! Ask for Amanda she won't steer you wrong. read more

Our first visit was very good. The staff was friendly and helpful. My mother was buying an anniversary dress. We placed the order and picked it up just a few days later. It was on this visit that everything went south. When we went to pick up the dress, the young lady could not find my mother's order. She told us to wait at the front, we wanted to shop for some shoes so we proceeded to the middle. The young lady handed my mother the dress and walked away. They gave us the dress in a see-thru plastic and did not offer a garment bag, nor was it offered at point of sale. When we asked about a bag they gave us an attitude for asking. We were surprised that they were so dismissive. We wondered how much we had to spend in order to feel that our purchase mattered. We only spent less than $150 maybe less. We could have ordered online but wanted to give them the business since they were attentive our first visit. Our experience when picking up was very lack luster. We did. It feel appreciated or even welcome. I did ask for the manager and she wasn't very pleasant. read more

I absolutely love Brittany! She was so amazing and helpful, if anyone wants to go you have to request her! She had so many great ideas for my bridesmaids. She's down to earth and very very helpful. She went way above and beyond to help with color and fabric ideas. Her knowledge on weddings and dresses is unbelievable. The store manager is very awesome also very friendly and wants to run a great store. read more

I had an amazing experience at this location. Amanda was extremely helpful and made picking out the perfect wedding dress an experience I will never ever forget. Highly recommend making an appointment and if you're as lucky as me you will get Amanda as a consultant!! read more

i had such a great experience here! I got my dress and everything i needed to feel great for my special day. The most wonderful woman, OLGA- helped me with my alterations. She was so sweet, and helpful. She went above & beyond for me- i am so thankful i had her guidance and help with this experience- thanks so so so so so much OLGA! read more

I had to update my review. I was so impressed with the customer service from this store. My dress came in damaged and Christina, Hope and the seamstress Olga all helped me for hours trying to make it right. I couldn't be happier with all their help. I had to have adjustments made for the cost and Christina made sure that was all taken care of. I have had to call her for a question about she just seriously went above and beyond to help me. If you possibly can, go in during the day and ask for Christina or Hope and they will give you their undivided attention!! Thanks so much ladies for your patience and assistance in helping me with my MOB dress! read more

The shop was clean and organized. They managed to squeeze me in with only a short wait even though they were clearly busy. I could not have asked for a more knowledgeable, helpful and patient stylist if I tried! I was completely out of my element and she walked me through everything with a smile. I ended up choosing one of the wedding gowns that she picked. Ask for HOPE, you won't be disappointed! read more

I bought my wedding dress tonight. It was such an amazing process and my consultant, Karoline, was so amazing and super helpful. She listened to all my likes & dislikes and ended up picking out the dress that I absolutely loved. I had the best experience possible and would recommend her to everyone! read more

The store was nice and clean. They really did a great job with the remodel but the service was non- existent. We were late for our appointment because we got caught up at another salon so we called in advance and told Davids we are still coming and currently on our way! They said everything is fine thanks for letting us know! Yet when we got there it was like ghost town. There was maybe 2 ladies working and one other bride with her small family in the store. So I thought we would be getting plenty of assistance when I saw this! WRONG. Our "stylist" did not do her job. She was no where to be seen when We were selecting dresses, she didn't help me tie the corset on one I actually liked, she disappeared and only showed up when I came out to see how they looked. (thank god my aunt and maid of honor was there to help me get in them!!) Basically what I'm saying is they didn't treat my experience as special, didn't try to sell me anything and didn't help. So I would go to another salon, one that celebrates the dress buying experience with you!! read more

I made an appointment online through their website and added a few favorites so I could try them on. I will say, since a lot of the dresses I picked where clearance, they didn't have them in store. That's ok, it's understandable. What really helped was how friendly the entire staff, especially Amanda, was from the moment I walked in. I was shown where to look for dresses, and she was so apologetic about not having all my "favorites" in store. She did try to find similar styles to help me find "the perfect dress". I told her I don't mind looking at higher end dresses but would really like to keep within my budget. Well I walked out spending $3 under budget! LoL! I couldn't believe it! I'm very happy with EVERYONE (I wish I knew all their names) who took the time to talk to me and help me. The store was very open, clean, and bright. Thank you ladies! As a tip, I would recommend a week night because I pretty much had all the staff to myself and can only guess weekends would be a mad house. read more

I had no complaints about this place UNTIL 30 minutes prior to my ceremony, as I am attempting to secure my dress. And there is only 1 side of the clasp. That's right, the clasp that is holding my dress together, which is supposed to have 2 sides, only had 1. 30 minutes before my ceremony. When I had my fitting 1 week prior, there were both sides. The alterations woman actually said she put an EXTRA clasp on the back. Turns out she just took off one. AVOID David bridal. Thanks for ruining my wedding. read more

My experience with this location started out ok. I showed up for the appointment and everyone seemed very friendly. The girl that helped me pick my dress was very attentive and helpful. However, I gave her a particular budget I needed to work with so she showed me one dress she knew I would like and said that it was on sale so it would be within my budget. I fell in love with it and then she told me it was actually not on sale. I'm sure they work on commission but that was a pretty dirty trick! Eventually after I ordered my dress the 3 month window for when it was supposed to arrive passed so I called to find out what was going on. They left me on hold for 30 minutes. I then hung up and called back and they said they had no idea I was on hold. Then they told me the dress had been in the store for almost a month; they just never bothered to tell me. They were not even apologetic. They just said I needed to hurry up and pick up the dress. Terrible experience. I would not recommend David's Bridal to anyone! read more

I booked an appointment for an alteration and informed them that my dress was not purchased from them. They gave me an appointment. While at my appointment they were completely rude and told me they will not do the alteration because my dress was not purchased there. When I told her that I informed the women who set the appointment of where I purchased my dress she told me no they wouldn't do that, basically calling me a lair. I will never shop at this store again or send any of my friends or family here. Worst service ever. If I could give 0 stars I would. read more

I had a one of a kind experience this Saturday (1/21/16). Karoline O'Donnell was a fantastic stylist, as well as a kind person. She really wanted me to find "the dress". Which I did with her help! Surprisingly, wedding dress shopping was easier than I thought. I had made 2 other appointments at other bridal stores that afternoon, but ended up canceling them because I found my dress at David's Bridal. I had originally seen the dress online David's bridal online site. I showed it to Karoline along with some other styles that I liked, and some dresses that she thought I may like. Once I put on that gown, that was it, I didn't want to take it off. Its a beautiful dress and I feel beautiful in it. Thank you, Karoline and the staff at David's Bridal. Our wedding is in October, I just cant wait to wear this dress! You have made me, my mother(who was with me that day) so happy. Thank you again, a thousand times over. read more

We have been to David's Bridal in the past and had had a not-bad experience then. So, we headed there yesterday for my daughters' wedding shopping. Wow what a poor experience we had! They not only had absolutely nothing for my daughter to try on that was in her size (she is petite but well within an average-girl size). The consultant was "helping" two sets of customers at the same time and was not helpful at all. She was border-line rude. I would maybe recommend David's for a prom dress but never for a wedding. read more

I was really excited to go to David's bridal because I found dresses online that I loved and wanted to try on, hoping to find The Dress. When I walked into the store, the woman at the front took my information but couldn't find my account so they weren't able to look at my favorites and find the dresses for me. She then directed me towards the dresses I could look at, and there was hardly a selection, especially in my price range. I didn't see not one dress I saw online, in the store. I picked out a few dresses and the stylist took me too a tiny dressing room, to try on dresses. She didn't even help me put them on. How am I suppose to zip and button up my dresses. It's very hard to do on your own. The stylist was not very helpful and was hardly around. All of the dresses were not true to size and fit loosely. I was so disappointed with my experience. They didn't offer me shoes or a veil to try on with the dress or nothing. Do not go here. Waste of time. read more

The team made shopping for a wedding dress a fun and memorable experience for myself as well as my guests. I was extremely satisfied by the efforts of my consultant who paid exact attention to my preferences but also included the ideas of my guests. Hours later I am still beaming with excitement. read more

Love the new layout. Very organized. All staff were beyond welcoming, professional, and helpful. Favorite location of any Davids Bridal I have been to. read more

I was there with my sister, the bride to be, on March 5,2017. The service that we receive from the moment we walked in until the brides final sale was AWESOME! Our assistance was Hope who was so professional and attentive to ALL DETAILS. We really put Hope to work for about 2 hours. The operational store Manager, Denise, introduced herself and made sure we were satisfied and please with the service we were receiving. The variety of gowns, shoes, colors and accessories were amazing. I would recommend this location to other brides who would love to feel like a queen for the day as she prepares for one of the most significant days of her life. Kudos to Hope! You were our Angel for the day. We all were in tears as my sister said "YES TO HER DRESS! read more

I had two great experiences at this particular location. My first time in this store I had an appointment on a Sunday afternoon. My consultant was Adrienne and she was absolutely wonderful. The store was a little busy and they did mention that they were understaffed that day but we never felt like we were being ignored or not getting enough help or attention. There was another girl who was helping Adrienne with pulling more dresses, helping me get into them, etc and she was so nice as well. I went into this appointment expecting nothing because after looking at their dresses online, I didn't see anything I liked. (I live wayy out of state and my mom really wanted to see me try dresses on so she begged) After trying on the 3rd dress, I knew it was "the one" but my friends/family wanted to see more (I think they weren't expecting it to go so fast). The staff (and I) entertained my friends/family even though the staff and I knew I had already picked out my dress. My second visit was to pick out bridesmaid dresses with 4/5 of my bridesmaids. I was in town and on a whim we decided to go look without an appointment. Even without the appointment we still got enough help from the staff (Adrienne was there again!) and they were super nice, friendly, and helpful. read more

Meghan was awesome she really made my experience a memorable one. Nicole also was great. Meghan pickked out all my dresses...I really thought it would take me months to find the perfect dress. I will never forget how wonderful the staff made me feel. read more

Don't do it!!!! The staff for trying on dresses was very nice. However, alteration another story. They gave me two prices one for straps and one for hem the dress. They looked at the tag took so numbers and told us an estimate was about 70. I think 30 straps and 40 for hem. So I went there instead of going to my local dry cleaner. BIG MISTAKE. I ended up costing $110 plus tax! read more

My first visit was wonderful and everyone was super helpful with finding me the perfect dress for my senior prom. I needed alterations to the dress. Nothing too tricky, straps at the top, and the waist brought in a few inches. I was very excited to pick up my dress the day before prom, when I did the alterations manager told me to get changed and she would zip me up. She told me that she doesn't button the dresses when people try them on and I blindly listened. Everything went great until it came time for me to put on the dress the next day (the day of prom). When I did the button at the top was completely broken. I'm thinking this is why the alterations manager didn't button it at my try on. I was able to pin the dress shut at the top and didn't mind too much because the rest of my dress was still perfect. Upon arrival at the prom, only 5 minutes in and the strap at the top of my dress ripped right off. I'm extremely disappointed the quality of the alterations because they charged a lot. I do recommended for finding a dress, but do not recommended for alterations!!! :( read more

The new store is amazing!! I went in today with my daughter just to get an idea of dresses for her sweet sixteen. I was introduced to Hope and she is amazing, compassionate, and went above and beyond. I would highly recommend this store not only for the great quality but also of the customer service that was received today. With Hope assisting us we were able to purchase my daughter's entire attire for her sweet sixteen and her grandmother dress as well. We scheduled additional appointments to continue purchasing for the rest of the family members. Once again if you need an dress for any event please ask for Hope at this location. read more

I had the best experience getting my daughters prom dress. Our consultant Amanda was amazing, i would recommend her to everyone i know going prom shopping ! Amanda thank you for all your help!!! read more

Even though I didn't have a fitting with this particular Davids bridal store the ladies bent over backwards for three consecutive days to make sure I got what I was looking for. These women are incredible! I wanted a dress I saw online and their store was the last to have it in any size for all of PA and DE. They searched their store to find it. We played phone tag, they got me pricing and then when they found a spot on it they cleaned it before they shipped it. I wish I could have had my fitting here. The store I choose was horrible and I didn't have a good experience. Had I gone here Im sure I would have been treated with respect. Over the phone, not even in person, I felt like gold. Thank you for your help. The dress you helped me get is my wedding gown for the big day!! If it weren't for you I'd still be searching! I love it, my family loves it and I'm so excited to wear it! read more

I was disappointed with Davids Bridal. My family and I spent only thirty minutes in the store. After check in we were left to our own devices to try to find the right dress - even though we were asked to describe what we were looking for. The sales associate followed behind us while we searched and did not offer any direction or aid. After finding three dresses that might have worked we asked the associate to show us to the dressing room. I had to back out of the dressing room after putting on each dress and ask a family member to please help me close up the back of the dress. The sales associate rotated between leaving our group and staring dejectedly off into the other room while I tried on gowns. Trying on gowns took no more than ten minutes. We said our thank you's and goodbyes - however, I couldn't get past the feeling that I somehow owed this young lady an apology for wasting so much of her time. read more