Not happy with the selection or service. I waited 40 yrs to finally try on a wedding dress and was told at a bridal-show that they would have the biggest plus size selection. Not true all their dresses were very dated and not much to choose from. The service was horrible! We had an appointment and they were 45 minutes late. There was no place to sit down and they didn't even offer us a bottle of water. The stylist I had acted as if she was annoyed I was there and she didn't help me into any of the dresses. She was also MIA most of the time. Only good thing about David's bridal is the prices are cheap most of all the dresses are under 1k. But very dated. I did not feel like a bride but more of an inconvenience. read more

I went to David's Bridal in Cool Springs on April 4. After having mediocre service, my daughter picked out a dress to wear as a bridesmaid. AFTER we paid for the dress the miserable salesman told me that the dress was only guaranteed to arrive 2 days before the wedding (June1), but would probably arrive earlier. Needless to say I was a bit worried. We went week after week without being contacted by them. The other bridesmaids dresses arrived at different DB locations (even girls who ordered long after us), but I still was not contacted. I hate to be impatient, but today (May17) I gave up and called them to see if they could at least give me a time line. When I called they told me that the dress had been in since April 19! I asked the girl why I wasn't contacted and she apologized and told me there were problems with the previous "receiver" whatever that means. I asked her if she thought there was any way we could get it altered in time and she said she wanted to talk to her manager. After I sat on hold for 5 minutes the manager got on the phone. Her name was Grenee Heffner. The first thing she said to me was, I see in the system that you were contacted on April 19! (Not only was I not contacted I can prove that no one called me because the number I gave was my cell and there are no records of them calling or a missed call from them.) I told her that I was not contacted and she repeated that the system said I was. I asked her if she thought I would be making this call if I was contacted. I also said that I was very upset that she was calling me a liar. After she said she wasn't calling me a liar, she repeated what was in the system. I was furious at that point, and told her that she obviously had employee trouble because someone put it in the system, but never contacted me and here she was blaming the customer for their error. She reiterated that all she can do is go by what is in the system. She offered to get me in contact with the alterations person to see if they could get it done on time and has the nerve to ask me what needed to be altered and if I had the shoes yet! I told her the last thing I would do is trust David's Bridal with anything. Ladies, if you care about your wedding or bridemaid's dresses don't go here! What I didn't mention was that the wedding is for my oldest daughter's and David's Bridal has successfully made our wedding preparations all that more hectic and stressful. Luckily I found a wonderful place called Chic Heiress in Franklin to do the alterations in plenty of time and at much less than what DB charges! read more

I went to this David's Bridal with my mother and bridesmaids to pick out bridesmaid dresses and has a FABULOUS experience. The sales associate, Kendra, was absolutely amazing. I had 5 loud, crazy and enthusiastic girls with me and Kendra pulled at least 6 different dresses in each of their sizes so I could see them on everyone. We ended up finding the perfect dress and having a great time. Thank you so much to David's and Kendra for helping me out the finishing touches on my special day!! read more

First time shopping for a black tie wedding. Donna was so helpful. I wasn't thrilled with the first selections we made, so she continued to bring dresses until I found what I wanted. I'm a plus-size and was so pleased at all the choices that were available. read more

I came into David's last Saturday to look for a wedding dress for my big day. I was helped by Brandy and Sierra, and I couldn't have possibly had a better experience! They asked me lots of questions about my wedding to ensure they found me the perfect match, and after trying on lots of beautiful gowns, they asked if there was anything else I wanted to try on that I hadn't seen yet. I tried pitifully to explain my ideal dress, but since I could hardly explain it, I figured it would be no use. They left to hunt a dress and came back with the dress of my dreams! These two women are so sweet, so knowledgeable, and made my experience even better than I thought it could be. Would recommend to anyone. :) read more

I was in the store looking for a ball gown for a military ball. I was scanning through the racks for a solid 45-50 minutes... In that time no one came up to ask me if I was finding everything alright or to start me a fitting room (when I had 4 full length dresses in my hand). They were just on the computer and behind the counter and didn't help at all. I was so disappointed in the service... I just left. read more

If I could give this place no stars, I would. Even with an appointment (just for a bridesmaid dress) the woman who was supposed to helping was almost nowhere to be found. I had to hunt her down to tell her I just needed to check out. Then, the lady at check out wouldn't check us out. She went to hunt down the same illusive chick to check me out. I don't care if you think this place is cheap. Go somewhere else! I loath this place. read more

Terrible experience! Don't buy from David's Bridal if possible! I bought a dress for my May weddiing and the alterations were a joke. The bustle left ugly holes in the back of the dress. When I told the lady I was working with that it looked bad she told me that noone would be looking at the back of my dress. "Don't worry about it." Excuse me? There were also chalk marks down the side of the dress from the alterations, there was a section on the side that had to be re-sewn because there was a hole in the dress. Was given no compensation for the extra trip to the store for them to fix the problems. Tried to file a complaint and received little response. When we finally did the manager had a funky attitude and refused to offer any compensation. You would think that a brides wedding dress would be important to people selling wedding dress. Don't shop here or any other David's Bridal. read more

This was my first trip to a bridal salon, however I came as a bridesmaid. I don't know if I should have high expectations since David's is a retail chain and I came on a Saturday afternoon right before wedding season, but it was busy! When I say busy, I mean staff were running around everywhere and I felt like I was in people's space as they tried on dresses. The employee that assisted me was very helpful and even got my boyfriend a chair while he waited for me. One thing I thought was weird is that there are no mirrors or a space to put your belongings in the VERY small dressing rooms. All in all, I got what I needed coming in. I don't think I would have enjoyed the experience as a bride, though. read more

My only complaint is that they solicit. But found my dress and they were able to sell it right there and I could take it with me!

David's Bridal has now screwed me over three times in the process of getting my wedding dress. I'm a young bride so I'm not very knowledgeable on the whole wedding process. I believe I was definitely taken advantage of because of that. When I got my dress at David's the whole process was magical and sparkly until we got to the checkout. Then everything seemed to fly by and we were given no explanation of cost. But the price seemed cheaper than anything else we had seen, so it just kind of flew over our heads. On the day I got my dress, the saleswoman put a veil on me that did not go with my dress at all. I told her I wasn't crazy about the veil and did not want it. She said to put it on layaway just in case I changed my mind because veils come through there apparently very quick and then they're gone. I went along with it because she told me I could take it off layaway later. My plan was just to call and cancel the layaway. When I did, they told me that layaway actually means a payment plan. Apparently I had already paid $60 on the $300 veil and they absolutely would not give me my money back even though I never wanted it! They offered in store credit but I had already purchased bridesmaids dresses so I was not willing to spend any more at a store I disrespected. After 3 phone calls and an in-store visit, I lost the $60 and the veil. I then picked up my dress four months later and tried to schedule an alterations appointment. I bought the dress because the saleswoman promised I could make significant alterations to the cut and look of the dress. She said it would make it unique. I paid more to order it extra long so I would have extra material to work with. When I called the alterations department, they proceeded to tell me that they could not make ANY of the changes because they are under contract with designers not to change anything about the dress. When I took it to another seamstress she showed me how it's really impossible to make those changes because of the fabric. And she showed me how cheaply it was made in the first place. I also discovered at my alterations appointment that David's sold me an unnecessary and unfitting slip for $50 without telling me. I knew I purchased the slip but I thought it was because I had to. I found out since then that a) you can rent slips, b) most people do not wear a full petticoat like they sold me, and c) the petticoat they sold me absolutely undermines the dress. The dress is made to be worn without a slip (according the to alterations lady). When you put a slip under it, it messes with the cut and silly. So that was another $50 that they slipped by me. I cannot recommend more strongly that anyone should stay away from David's Bridal. This is the first negative review I've written in my life but it's after almost 6 months of dealing with these people, being lied to multiple times, and not receiving anything from them in return. read more

We had an appointment, and we didn't have to wait long for our bridal party assistant to arrive. However, after a couple of minutes she disappeared and didn't show back up except when we were finished. Almost the entire time we saw her chatting with the receptionist. It was just annoying that we were left alone in the store for the entire time we were there. read more

I initially went to another David's Bridal, in Kentucky, because I wanted to try on dresses with my family there and this one was somewhat equidistant to all of us. After poor service and being extremely rushed through what should have been an enjoyable experience, I called the DB in Franklin and scheduled an appointment. After 3 hours of trying on dresses, with very patient and helpful staff (Andrea was awesome), I chose the dress that I initially tried on at the DB in Kentucky! During this time the woman from alterations (I believe her name was Susan) came over and introduced herself and helped me understand what they would do to the dress to alter it for me. She was very knowledgeable and made me feel confident in my selection. I ordered that dress and it came in a week later! I couldn't believe the service. I scheduled my appointment for alterations so I picked up my dress and had my fitting all at the same time. It was great. I am just so happy I went to this DB. My initial experience was so poor that I was really concerned to go back to DB but I am happy I did because I found the dress of my dreams! read more

We arrived 15 minutes early for our appointment and didnt meet our consultant until 45 minutes later. Our consultant had another appointment at the same time, so we were being patient. While we waited i picked out a few dresses i liked that were in my budget. My consultant never asked my budget and kept pulling dresses she felt would look good on me instead of letting me try on the ones i picked (i mentioned 3 times i'd like to try the ones i pulled). Between dresses we would wait at least 15 minutes for her to come back so i could take it off. In 3 hours i tried on 5 dresses! Although most dresses she pulled did fit my body, they were no where near my budget.I started to love what i was trying on, but i knew i couldnt afford it. She asked me why i wanted to keep trying on dresses when i "found the one". I told her i hadn't found "the one" and the dresses i tried on were most likely out of my budget. She brushed that off and just commented "oh you're worth it". Then she told me i could just go ahead and order the dress and if i changed my mind i could just have store credit, which made no since seeing how i told her i dont have that much money to spend. She hounded us until i finally had to be super stern with her and tell her i was not making a purchase. I made an appointment for the next day just to get her off my back, but there was no way i was coming back to her. My parents were in from out of town and this was my first time trying on wedding dresses. I was so excited about the experience and quite honestly my consultant made it uneasy and was insensitive to my budget and wants. I will never recommend anyone go to the Cool Spring's David's Bridal. I understand the pressure to sell, but your consultants need to understand that without a happy bride, no money is coming out of their purse. I will recommend the David's Bridal in Goodlettsville, they were phenomenal and i was able to find my dress there! read more

i gave 2 stars because i went twice. The first time was in the morning and it was for my wedding dress. i loved the experience and it went smoothly. the second time was for my bridesmaid and it was around 6pm. the girl was never around and was pushy! she kept trying to put off any work whatsoever! checking out she ordered a dress for my bridesmaid, but was on hold so she tried to talk us into going home and doing her job by ordering it ourselves! um, thats her job! i was really insulted when she asked the date of my wedding like 5 different times because she could never remember it. i just hope the dress gets here and its the right one!!!! read more

Popped into the store on a Wednesday evening without an appointment to try and find a bridesmaid dress. Tami was wonderful and helped my friend and I try on a number of different dresses. We made the mistake of not looking for dresses sooner - ORDERING CAN TAKE A WHILE SO GO GET YOUR DRESS EARLY! However, Tami figured out which styles of dresses could be ordered in time for the wedding we are in so that we didn't try on a dress that we would not be able to order. She also took the extra step of calling a David's Bridal in Florida as they had my size and color, and I was able to get that other location to ship the dress to me. All in all this was a great experience shopping for a bridesmaids dress. I bought my wedding dress here about 2 years ago and it's wonderful to see that the quality and service has only gotten better. read more

Extremely rude AND HORRIBLE AT KEEPING APPOINTMENTS!!!! I Wish I read reviews before going!!! First problem: they were not helpful at finding a dress to match what I asked for. My mother had to go look around the sale room after the lady said they did not have any more dresses to match the description... my mom found 5!!! Second: they took my dress for alteration and never told me a pick up date: so when I called, they blamed me for not coming to pick it up on the random day they picked without informing me of... they were beyond rude on the phone!!!!!! Only go here if it's all you have left!!! read more

I had an appointment for my bridal party. They had a decent selection of bridesmaids dresses, however the staff was exceptionally snooty. Eventhough my girls found dresses I decided to take my business elsewhere due to the sorry customer service. read more

I had an amazing experience here on Friday. I wasn't expecting much, since my wedding is in a week, and I knew I wouldn't really have time to order anything in or make serious alterations, BUT--I left with a dress I absolutely love, the most beautiful dress I've ever worn, hands down. Autumn helped me--she was incredible, kind, and patient, especially since I knew more or less what I didn't want and had little to know idea of what I did want. I thought I wanted short (knee length or so) and plain, and I wound up with floor length and detailed, so there goes. I lowballed her with a budget and she worked really hard to find me solid options, two of which were okay, but they didn't have in the right size. I then spotted the one, which was definitely a little over budget, but tried it on--and I loved it so much that I went for it. Not only Autumn, but all the other sales associates I interacted with were really sweet and friendly. I thought getting a dress would be a really stressful experience, but she made it so simple and was very understanding about my concerns and incredibly strict deadline. Their prices really run the gamut--you can find something for any budget. Some things look cheaper than they are, and others look more expensive than they are. The one thing to be aware of is that they don't do holds or returns, only exchanges for equal or greater value. Honestly the only irritating part of the experience was that other customers felt like it was chill to comment on my choices and give me some backhanded compliments ("That one's beautiful, it looks so much better than that other thing you were considering." "I just don't think short is a good look...it's not very bridal.")--but obviously not the fault of the store or employees at all. You will probably have an even better experience than I did if you actually plan your wedding more than a month in advance and then don't have to stress about a timeline. But I'm so glad I went here, and am absolutely thrilled. read more

My mother had a scheduled appointment here tonight. She waited for someone to come help her for nearly an HOUR. She tried a few things on and decided to leave because nobody ever came to offer her assistance, despite her scheduled appointment. When she went to tell the receptionist that no one had come to help her, she apathetically said "oh, I'm sorry, have a good night" and did not offer any additional help or assistance. Do not give these people your money! You work too hard to spend your money on this awful customer service. read more

The only reason I am giving them 1 star is because there isn't an option for something lower. I purchased my wedding dress from David's Bridal in Cool Spring and 7 bridesmaid dresses. I purchased my dress on December 29th and was told as long as my bridesmaids purchased by the end of February the dresses would arrive in more than enough time for my June 16th wedding. My sister and matron of honor went in at the beginning of February to purchase her dress and was told there was a chance the dress would not arrive in time. That day my mom and I talked with the manager about the situation just to see what we could do to rectify and make sure the dresses were in on time. The manager, Mel, was RIDICULOUSLY unprofessional. She aggressively told me to "take a deep breath" and said that their policies changed in January which is why we were told differently in December. She was very unwilling to help us and even rolled her eyes at my mother. We asked if she could at least confirm that the dresses wouldn't arrive in time and she told me she wouldn't have that information for 3 days but could call me if I needed her to. It's been 5 days since this incident and I have never heard from her. One of my other bridesmaids also experienced the same unprofessionalism when she was told "she didn't know what she was talking about" concerning when I told her she needed to purchase her dress. There were 4 people present when I purchased my wedding dress and was given this information and we all heard the same thing. At this point it's too late for my bridesmaids to purchase their dresses anywhere else, but if I had the option I would absolutely return and spend more money just to not give the David's Bridal in cool springs any of my business. Planning a wedding is a wonderful time, but it can also be a stressful time and NO ONE especially a bride and her mother should be treated the way we were by someone in management. I will note that I have recently visited the David's Bridal in Rivergate and had a much more pleasant experience. They were more understanding and willing to do what they could to get the dress we needed. read more

David's Bridal is the Walmart of wedding apparel. I erroneous thought that since this particular store was located in Cool Springs my experience would be a little better. Wrong! We arrived at the exact time the store was to open so we did not have to wait and though there were employees inside the store, and several who arrived while I was waiting, they would not unlock the door to let customers in. By the time they did, more than 5 minutes later, there were three other people waiting outside. Then, even as the first customer I had to wait a ridiculous amount of time for the incompetent associate to find the information for the wedding party (I was there as a Bridesmaid) Then was given a few dresses to choose from and a dressing room, and was just left alone. After choosing the dress, which had a large Sale tag on it, the associate tried to charge me $30 more than the tag said and I had to pay shipping and handling to have it delivered to the store! When the dress came and I tried it on I realized there were blue marks all over it. The associate proceeded to take the dress in the back to try to get the stains out, which worked initially. After I got the dress home and tried it on again we realized that the cleaning solution left more stains on the dress! So I drove an hour back to the store to try to exchange it. I was given a really hard time and treated very rudely. The wedding was 10 weeks away and they told me that it was too late to order a dress in time. In the end I did end up getting a dress in time. They never offered an apology, partial credit or any sort of compensation. I would never recommend David's Bridal to anyone, especially this particular location. **Stephanie - Thank you for your reply to my post. Unfortunately, I never received your private message. If you would please try to send it again, I look forward to speaking to you. Thanks. read more

By far the most HORRIBLE experience of my life! Newly engaged & excited, I made an appointment for a Sunday afternoon. Got there at least 15 minutes ahead of time, notebook in hand. I had listed out the style numbers of the dresses carried by David's that I wanted to see/try on...along with pictures of styles of gowns that I liked. I was very organized (I worked in bridal retail & knew how helpful it would be for a bride to have some idea of what she was looking for)! Well the consultant that was assigned to me was polite at first but I could tell that she was rolling her eyes at my list. She started pulling dresses that completely laced up the back which was one of my major NO factors! But thinking she had some experience & knew what she was doing I tried the dress on. It was hideous & I did not like it at all. Well while I was talking to my mother about the dress & what aspects I did like about it...the consultant found another bride who was ready to spend money right then & there. This was only the 2nd gown I'd tried on by the way. She left me standing in this fully laced gown for OVER 30 minutes! She did this after every gown!! She would get me in one dress & then disappear for 30-45 minutes with the other bride. She has no idea what my budget was or even if I was ready to buy that day. She had never even asked my date. I had actually found one dress that I really wanted but after waiting for 50 minutes, I said forget it!! I was furious. I got myself out of the gown, gathered my things & was heading for the door when she finally reappeared. I was trying to be polite at the time but then she tOld me to come back when I was "ready to buy" I nearly lost my mind! I walked out & never intend on going back for anything!! They need to work with their consultants on business ethics & basic customer service skills!!! read more

I feel 5 stars doesn't do it justice!! I had an appointment Saturday to try on wedding dresses and immediately I felt welcomed!! Bri was assisting me for the day. OH MY GOODNESS!!! I LOVE BRI!!! She was super helpful and you could tell she has a heart for this and was so patient and funny. Everyone would come and help and it felt like the whole store was in on the journey! It was my first time trying on dresses and I was super nervous and didn't know what to expect. I was torn with a dress, it was on clearance and since it's my first store I didn't know if I should get it or walk away. I'm a very indecisive person and all the employees were so patient with me and felt the struggle. Linda the general manager was SUPER sweet as well!!! She gave me an offer I couldn't refuse and got the dress... when I went home I noticed we purchased the wrong veil. My mom and I went back Tuesday and I saw another dress that I was wondering if I tried it on.... I didn't. Bri wasn't there but fortunately Linda was. I asked if I could make an appointment to try it on and she said I could just do it now (which was super sweet of them to do!) I STILL felt welcomed and they checked on me as if I had made an appointment for that day... y'all don't understand how special everyone at David's Bridal made me feel. I ended up with a new dress and they said I could exchange it for the one I just bought!!! It was a dream come true. I also love the ceremony they have when you pick your dress. I can not explain how much I LOVED this experience. They even said it's about the bride and all they want is for her to find the dress of her dreams. I did. I am so happy and can't wait till my new dress comes in!!! read more

ASK FOR GWEN. She found my dress after I'd looked at 75 dresses elsewhere--she listened to me and picked out something perfect! The experience was very pleasant and low-pressure, and she showed me one dress at a time unlike most places which overwhelm you with too many choices all at once. I highly recommend Gwen! I just ordered my dress so I can't say much about the process after this point, but as far as the shopping part goes, this was the best experience I had, and I went to over 10 other bridal stores in the Nashville area. read more

The consultant I got was very pushy and made me feel unwanted the entire time. She made me cry at one point. She also made me feel like finding a dress in my budget wasn't an option. My mother an bridal party had issues with her also. My friend had a different consultant a few months prior and had a great experience. I gave an extra star because the dress I did find was beautiful and in budget. read more

I went to this location yesterday. I didn't have high hopes based on other's experiences of David's Bridal but I was in the middle of a dress crisis & just needed to easily find a new dress off-the-rack. Linda was my patient & kind consultant. We found a dress that was almost IT. And then Susan in alterations really saved the day. She was also patient and creative. Somehow Susan understood what I wanted when even I didn't really know and she came up with ideas to get the dress THERE in the easiest way possible. read more

I had went dress shopping at several different stores and not found anything that i absolutely loved like i did when i went to Davids Bridal of Cool Springs. Although i did have to wait a little bit on a consultant the wait was well worth it. The consultant was very nice and friendly and i found a beautiful dress that fit me perfectly. Their selection is absolutely amazing. I bought the dress and have an appointment to get my bridesmaid dresses next week. I would recommend David's Bridal to anyone. read more

I was so pleasantly pleased with the service I received at this David's. After an unpleasant experience at a David's in Florida, bridal consultant Jamie was amazingly patient, helpful, and thoughtful. She pointed me to similar styles to those I requested, made suggestions, and graciously answered all of our questions related to dressing for the big day. She made a potentially uncomfortable situation delightful, and I would highly recommend requesting her assistance if you choose to visit David's Bridal in Franklin. read more

I would not recommend David's Bridal to anyone unless you want your dress after the wedding date. I ordered a bridesmaid's dress and was told one date. I then called back a week later and they told me it would not be ready for 2 weeks after the wedding. After on the phone numerous times, I was finally able to get someone to confirm the dress would be ready on time. I then get an email saying the dress is ready in the store. I go to try it on, and the zipper won't unzip for me to even try it on. The consultant was extremely rude and unprofessional. I do not recommend this store to anymore! read more

I LOVE MY DRESS!!! I am so glad that I found what I was looking for. Unfortunately, the service left more than a lot to be desired. I cannot even remember the name of the person that helped me, because she was so busy running around helping others that my best friend and myself did almost all of the work. We picked out all but 2 dresses and while she did help change me, that was it. Even when I found the dress that I wanted, I stood there in that dress for 25 minutes before she returned from the other bride just so I could ask questions about the sash. Again, we waited another 20 minutes after I took the dress off to be told that we could go up front to be rung up. At the register my "consultant" wasn't even there. I was offered nothing, not the preservation kit, nothing. I was rung up by a new employee and sent on my way. I can honestly say that one of the most exciting days of my life was not great. I am glad I found the dress of my dreams and am hopeful that the alteration process will go as well as everyone else says because my first experience did not. I have never written a negative comment about anything and it has been almost 3 months since I went on 12/13/14, but I am still feeling cruddy about what should have been a blast. Thank goodness for my best friend being there!!!! Alicia T. read more

We went to the David's Bridal in Cool Springs to look for a dress for my mother. When we entered, we were not greeted and at no point did anyone ask us for help. My mother found a dress she liked and tried it on. She then noticed a small hole at the bottom of the zipper and a large portion of beads missing. The sales lady told us to take it to our local store and the seamstress would repair it. We purchased the dress ($330) and took it to our local store the next day. The seamstress told us it could not be repaired and that they should have never sold us the dress in the shape it was in. Luckily our local store was able to help us locate the same dress, undamaged at another store and replaced the damaged dress. The staff at the Cool Springs location provided absolutely no assistance and seemed to be only concerned about getting the sale. I would highly recommend going to a different David's Bridal store. read more

I visited the store a few days ago and I can only say that I had a wonderful experience. I bought my dress at the David's Bridal in Puerto Rico back in January in that store they pressured me to buy the dress, they treated me poorly and on top of that they said the dress didnt came in a size bigger than 14. So I bought the 14 even though it was fitting me ok but with no wiggle room. After flying back to PR to do the alterations and having another bad experience I decided to bring the dress with me to TN. That is when I went to David's here in Franklin and Oh my! They helped me tremendously I was so ready to give up and buy a new dress when Emily in alterations gave me hopes. They exchange my dress to a size 16 with no issues at all even when the dress was bought in January They made me fill great there. Coming back today for my alterations appointment! Big kuddos to Lisa and Mel as well!!! Awesome people there!!! read more

This was my first visit to shop for bridal dresses and I was not impressed. I made the appointment through the Nashville Bridal Show and the lady that was taking my information (she worked for DB) told me that the perfect day would be on a Thursday in the afternoon around 6:00PM. So I went ahead and booked it. They told me in the confirmation email that I should come prepared with pictures of dresses and an idea of what I wanted. The day arrived for my appointment and my mom, sister in law, and my brother came along for the fun. We got there and....nothing. Nobody greeted us as we walked through the door, we waited until someone finally came to the front to take my information and then we proceeded to wait over an hour. I work in retail so I know how busy it can be especially at a Bridal store but there was maybe three other people there besides me. So myself and my family decided to start picking out some dresses so that when my time came it could go faster. Finally after over an hour I finally get someone to come "help." I brought an entire BINDER full of pictures of dresses and the lady never once asked to see them. She was a very sweet lady but seemed bothered that she had to deal with me. We had already picked out some dresses to try (i'm a size 2 and they didn't have my size in anything which i'm used to) and wasn't finding anything that jumped at me and the lady never even offered to pull more dresses or choices for me. I got into the changing room and was literally left to fend for myself. This lady was too worried about her "other bride" to take the time with me. Long story short I did not find a dress there and wasted three hours for nothing. read more

This location has extremely poor customer service. I tried to set an appointment and was put on hold so long that I hung up after five minutes. When I went to the store on my own to ask about wedding shoes, they pointed over to the shoe area and told me to go look. Not once did anyone ask if they could help or if I was finding what I needed. There were numerous people staff not helping anybody either. Only one woman was busy with a bridal gown fitting. I plan to order my shoes online if I can find out if they are dyeable and where I can have them dyed. read more

As a newly engaged lady, I was completely overwhelmed and excited about the idea of dress shopping. With my mom and best friend beside me, we took on the David's Bridal in Cool Springs area. While my specific "consultant" was doing the best with her poor work environment, she just couldn't make up for so many wrongs. To begin with, upon entering the store, we were immediately instructed that to look around we had to register. Fine, great, let's register. I was told by an employee that my required phone number and email were for store use only and would not result in spam - WRONG. That was my first mistake. After registration, my bff and I were instructed to look around at things we liked. All I can say is, thank heavens for my friend and mom, without them, I would still be dress searching. The manager who "helped" us was quite ridiculous, she vehemenantly suggested that I buy the exact dress I was wearing rather than ordering one. When my mom explained that this dress was STAINED and TORN, the MANAGER shrugged, said that her alterations department could fix it and then warned that ordering a new could result in months of waiting. Um, NO. The dress arrived in less than four weeks; which would have impressed me had the manager not acted like I was asking for her first born by requesting a NEW dress. When my maids and I returned later to browse their dress options, we were left standing for over 20 minutes before our "consultant" even spoke to us. Like any grown adult, we took it upon ourselves to check out possible dresses. And fortunately, my maid of honor secured dressing rooms. I am not sure why they don't put mirrors in them, but whatever. As the maids were trying on, I became the consultant as NO ONE came to help us. I checked sizes, returned dresses, etc. When we decided to purchase, as you can imagine, every employee in the building was suddenly available for comment. Again, we were threatened about the issue of ordering new dresses. Two out of three dresses the maids tried on were not even the color we needed.. these people clearly need serious training in customer service. I was not and am not satisfied at all with my experiences with David's Bridal. Step it up folks. read more

Okay service. First, I wish someone told me this before I went shopping for my wedding dress -- BRING YOUR OWN BRA!!! David's Bridal bras are completely unflattering unless you are a A cup. I tried to write this review on David's Bridal website and they wouldn't print it. The right bra makes the dress look completely different on you. Second, make sure you have a sales rep working with you ONLY. I had Rachel working with me and someone else and because I was not a traditional bride (running off to Hawaii just the 2 of us), she paid little attention to gathering dresses I wanted to try on. I wanted to try on at least 6 dresses; she pulled 2. The one I bought I am happy with but I felt rushed and not paid attention to. Another problem was that Rachel convinced me to buy a bra I told her did not support me at all. She convinced me that alterations would sew the bra in the dress and it would be beautiful. When I went for my fitting, the alterations department informed me the bra can't be made into something else and even if they did sew it in, it still would not support me. So I had to go buy my own FLATTERING bra and reschedule my fitting. Then I had to argue for 1 hour with the store manager to refund or credit me for the crappy bra Rachel made me buy. Their policy is no refunds. I finally got a store credit which I am using towards my alterations which they did not want me to use the credit towards alterations. Naturally they wanted me to buy more. But I stood firm. read more

Worst bridal store. I am the bride so I made an appointment for two of my bridesmaids. They are 11 and 15 years old. We had an appointment but still had to wait 20 min on someone to help us. Once the lady pulled some styles for us and escorted us to a dressing room, we never received any other help from her. I had my future mother n law with me. No one offered her a place to sit. I got her a chair and I stood the whole time. The lady that was supposedly our salesperson passed us several times as she went to help others. We finished trying on our dresses and made our way out of the store. No one stopped us to ask if we needed help or said a polite goodbye. I did notice several of the stylist glance our way but offered no goodbye or assistance. I will never go to a David bridal store again. Since then, we have received excellent service at Bella Bridesmaid store in Green Hills. I felt pampered and feel great about finding my BM dresses at such a personal and unique boutique. Bella appreciates my business and more importantly cares about my satisfaction. read more

I was so excited to go and look at David's Bridal selection today. I walk into the bridal store not one single sales associate greeted me or my maid of honor, I thought to myself maybe they are just busy. I continue to walk around and look at the dresses. I did find one. We waited even went up to the front of the store and waited about 20 minutes, finally this unprofessional man came up to us and said they were booked today and I needed to make an appointment ha ha!!!!! I thought what? There were only three girls trying on dresses and there are many dressing rooms. He then wanted me to make an appointment and as I was leaving he told the next ladies that came in we are booked and laughed and gave them a hug. Pretty sure he just didn't want to help me. I was dumbfounded that he thought I would actually want to make an appointment there. Absolutely not and nor would I ever tell anyone else to go there. They were rude and distasteful. I plan to go to the White Room in Lebanon. I hear they have a better dress selection anyhow. read more

This is my first experience with David's Bridal. We bought a beautiful prom dress there, but couldn't find shoes. As we were paying for the dress, I asked the young lady if we needed to make an appointment to have the dress altered after we find shoes. She said "No. It's a simple hem. Just drop on by and visit our alterations department, but they will need about a month". Fair enough... Once my daughter found shoes, we were closing in on a month until we needed the dress, so I called on a Monday to verify that they could get the dress completed by April 24th. The alterations department informed me that we did, in fact, need an appointment and they only take appointments on Tuesdays and Thursdays. This was March 23 and their next available appointment wasn't until April 10th. I informed her that April 10th is a mere two weeks before we need the dress and we were told that they need a month. She said "I THINK we can do it" I told her that I can't accept "I THINK" as a pick up date, and that "I THINK" they needed to educate their staff when selling a dress. read more