I absolutely love this bridal shop. You can tell the owner knows her dresses really well. I am surprised with the bad reviews. I literally called in and asked if I can drop by and she squeezed me in between her appointments. Both her and her daughter were very sweet. Her dresses were beautiful and I couldn't even make up my mind which one to choose. I have seen other bridal shops before and some of their selections weren't as glamorous as this bridal shop and the Village bridal prices were reasonable. She were not pushy at all and gave me professional advises. She is very honest and know what I was looking for. I don't see that from a lot of bridal places. Highly recommend this place! read more

Don't trust their hours or their website. They are one of three bridal places that had bridesmaid dress brands I wanted to look at. Waste of time. We went during normal hours, knowing that it was Thursday and their website says that only Sunday and Wednesday are Appointment only. There was a sign on the door that said "appointment only, call in advance". Why wouldn't you just update that on your website to say Appointment Only everyday? We will spend our money at another shop that actually cares about consumers and understands you need to post accurate information instead of wasting others' time. Won't ever know if they are a good business if you have an appointment because we couldn't even get in the door after double checking hours and driving all the way across Nashville. read more

Walked in trying to knock out any non department store that sells or rents formal dresses. The people were rude and very unhelpful. One younger girl had no ideal what a high low was. I felt very unwelcome. I think they need to let people look to see if it's a waist of time to even see if I like what you carry before I set up appointment. Not interested in returning. read more

Somehow my review keeps getting taken down UPDATE: So I got a phone call shortly after this review about how happy they were to find out they could get my dress here on time (which was still way later then they originally told us) never once mentioning any additional charge that would come from this, because i would never agree to "rush" a dress that we were told would be here way before I needed it. When I go to pickup the dress and on my way out the owner wanted to sit and talk for 20 minutes about taking the below review down saying it wasn't fair and at the time I still have it 3 stars, what about what's fair to the customers? After being lied to saying they tried calling me and I didn't have voicemail options (had the same voicemail set up since I was 16 I'm almost 21 now so you just lied again you never called me). So the last version of the story they gave me was another girl had ordered the same dress and they just assumed mine would come in a similar time (mind you they never said the dates given originally were an estimate they said it would come in never it "might") I honestly was so over it, so the same dress that should've been here in February came in May and we paid an additional $150 for it being late So if you want to deal with a bunch of liars and scammers then here's the shop for you I ordered my dress a while back after my sister in law got hers from here. The service was fine in the beginning, but her dress was almost two months late, and the lady really pushed me to order a different size then what me and my mom thought might be best, and I called to ask when my dress was supposed to be in last Wednesday and someone took my name and number and said they call me the next day to tell me when it was coming in which seemed a little odd to me, but I figured they were just busy and the next day I never got a call. And the day after that and the day after that to the point where it's almost been a week and I'm starting to feel like I should've gone elsewhere to order a dress. And I'm so over the Covid excuses for shipping anything, even the covid holidays had everything shipped to my house in the estimated shipping dates so non seasonal covid really shouldn't push it back past a day or two in my opinion. I'm just getting very frustrated which is so upsetting because I was so happy with it in the beginning. Since hers was two months late, mine cannot be that late because I will not be able to get alterations done in time for it to be ready by the wedding. The fact that I haven't gotten a phone call or email or anything after asking what's the status is just beginning to really concern me. read more

Horrible. Went in and no one acknowledged us. We picked a dress. I had to take it to the dressing room and have my dad help me. We really loved it and wanted to purchase it but they weren't concerned with answering our questions or anything. We left and went to the bride room spent the same amount and had absolutely amazing and dedicated service. read more

I had a great experience here. My wedding is in just 4 months and I needed to buy a dress off the rack. While I am sure it isn't the norm, we had the store to ourselves, and the staff was very helpful. There were lots of dresses within the price point I wanted, but I ended up with a dress a little over my budget because I loved it so much! I would recommend this store. :) read more

I love village bridal! They have a great selection of dresses. Tammy was so helpful and made me feel so important! She was great at only showing me dresses in my budget and really has something for every bride. read more

VB has beautiful dresses for affordable prices. Ladies working there were very nice and very helpful while I was picking my dress. The owner is so kind, polite and cheerful - it was a pleasure to spend time at the shop. I loved my bridesmaid's dress and everybody at my sister's wedding told me that I look beautiful. I highly recommend Village Bridal for bridesmaid, evening, cocktail or wedding dress selection shop! read more

Village Bridal was very helpful for me! They fit me in for an appointment last minute and were very kind and patient! Some beautiful dress selections in there...Thank you. read more

I had Julia (seamstress at Village Bridal) do alterations on my Wedding dress this summer. The dress was a size 18 and I had to have it altered down to a size 8. She did an outstanding job with my dress! She was very professional and friendly. Although she was very busy, she kept on task and was organized. My dress was strapless and my dress was so heavy it kept pulling down, showing too much cleavage. I was upset because this was the dress of my dreams. Julia calmed me down and suggested adding halter straps. It was a perfect solution and the dress turned out even more beautiful than I ever imagined!! I recommend this bridal shop for any bride! THANK YOU VILLAGE BRIDAL!! read more

We came on a Sunday, since the website said hours were 11-5p. The owner was inside when we came at 1:00 and wouldn't open up because Sunday's were "appointment only" according to a makeshift door sign. Three people looking for dresses were standing outside and she kept the doors closed and lights off... Doesn't seem like she's very eager for business. read more

This place was absolutely terrible!!! They ruined my dress and then tried to blame it on me, the bride, saying I had gained weight and that the dress was difficult to work with! I bought my dress at a shop out of state but they carried the designer so I thought that their alterations lady could handle it. She definitely couldn't!! By the end of my SIX different fittings, my dress was 2.5 inches shorter (when it was already a perfect length) and have a huge fold at my waist. And now they are still refusing to refund us for the cost of the alterations and the cost of the dress. read more

I had a great experience here. The staff is extremely helpful and friendly. Dresses are organized by price, so that made it very easy to stay within my budget. I went to several shops in Knoxville and Nashville, and Village Bridal had some very unique options that I did not see anywhere else. I would highly recommend including this shop in your dress hunt!!! read more

The owner is amazing! She knew exactly what she was doing. Having a one on one appointment gave my sister the attention and time she needed to find her perfect dress! The owner gave expert advice and care, which is exactly want my sister and I were looking for. I would highly recommend this bridal store! read more

The owner, Margaret, sold me a bridesmaids dress that I thought was a bridal gown for $800. I looked up the brand (Jasmine B2) when I got home. The same dress is sold for $200-$250 in other stores. I think she has a rack of dresses in the middle of her store that are white and ivory bridesmaids dresses that she sells as wedding gowns. I realized later that they were all less embellished and more simple. All sales are final and I was told I could not get a refund. I felt like I had been taken for a fool and was very upset. I do not recommend shopping here. read more

Do yourself a favor and skip this place. I set up an appointment to look for bridal gowns here. The girl who helped us was very young. That alone was not a problem, but she was clearly inexperienced. Right from the get-go, I told her exactly what I was looking for and my budget ($2,000). She told me I would only be able to search their clearance rack, which was at the back of the store. This is not something you want to hear when you are about to spend a lot of money at a store. In the same breath, she informed me they carried gowns up to $6,000. She then accompanied me to pull dresses. The ones she pulled were the complete opposite of what I told her I wanted. She pulled every single dress on the rack instead of using the information I provided to guide her selections. I agreed to try on two gowns, if only not to embarrass her. (At this point, the owner had come over and loudly exclaimed that they had what I was looking for, and this girl just didn't know what to do. It was uncomfortable as a customer to be in the midst of this scolding.) While I am very aware that bridal stores carry sample sizes, the first gown I tried on was at least 10 sizes too big. That's fine, but our young consultant made no attempt to clip the dress or at least help us visualize what the gown might actually look like. She let the fabric hang off my limp body and let me assume that's what I would look like. She had no idea how to fix the train. The second dress was just as bad. When my mom tried to take a picture of the gown, the owner came over and said we shouldn't look at pictures of the gown or make an opinion based on our pictures because the store's lighting was bad. OK. We left shortly afterward. Overall, I found the dresses to be bland, trite and devastatingly mediocre. I would rather elope and run away in a Fruit-of-the-Loom undershirt than wear any of the dresses I viewed today. If you are looking for a unique look with stellar customer service, SKIP this shop. Post Script: I am only giving this shop two stars because in general, I support local businesses in the Nashville area. But two stars is actually generous, and they deserve one, singular star. read more

The staff is very rude. I walked in only to be greeted with a quick "what do you want?". I informed the lady that I wanted to look at bridal gowns to which she responded that i need an appointment. I looked on the website and nowhere did it say that appointments are required and I had called but no one answered. She dismissed me and said that maybe I could try on one dress if she felt like it. She then returned to the only other girl in the store and showered her with attention (she had a larger budget) while I was ignored. There were some beautiful gowns there, but the lack of costumer service was ridiculous. After trying to ask questions and being treated like i was a huge burden I ultimately left frustrated without trying on one thing. read more

Brett and I want to thank you for being incredible and making our special day extra special! The gorgeous Pronovias wedding gown, silk veil, crystal hair piece and all four of my bridesmaids looked absolutely stunning!!! All thanks to you! I still hear comments from different people about how classy we all looked on my wedding day! Some relatives of Brett even said that ours was the most elegant and classy wedding they have ever attended! Everyone at this place was very professional, double checked checked my measurements and sizes before we ordered, and made length changes as we needed them without any issues. My bridesmaids looked gorgeous too in their French Tiffany chiffon floor length dresses in midnight blue. Everyone was in awe how beautiful they all looked. We want to thank the owner of Nashville Village Bridals for helping make our special day extraordinary, and dressing all of us in style! Thank you. read more

The dress selection is beautiful, but the customer service and alteration quality are poor. I bought my dress off the rack on short notice, knowing it would have to be brought down to my size. I was concerned, but the salesperson reassured me it could be done and would be beautiful. I came in for my first fitting, and I got a very different message from the owner. She said we would have to just work with what we had since it was a much bigger size than I needed and had a short time period to alter. During my second fitting, I overheard the seamstress saying she was 'ruining this beautiful dress' by cutting it down to my size and removing the train, as requested. I was not pleased with the alterations, but the shop owner said it was just how the dress would fit because it had been too big to start with. I ended up taking the dress to another tailor in town, who was incredible, and made the changes Village Bridal claimed weren't possible. When I called to tell the owner of the shop about this, she refused to refund any alteration charges because I could have changed weight between my ceremony and reception (held on different dates). I don't write reviews usually, but if you come to this shop for your dress, take it elsewhere to be altered. read more