I came in this past Monday to buy my wedding dress. It was awesome first of all because it was Monday afternoon so there was no one there...and two because I had the most fantastic sales person. Yvonne greeted me with a big smile and immediately made me feel comfortable. I had been nervous about looking for a dress, as I had no clue really what I wanted. I gave her a few ideas, and she just ran with it. While all this is great, what I really want to get across was how great Yvonne was. She not only put me at ease, but made me feel excited about getting a dress(even though I came in there feeling uneasy and nervous). In the end I left with THE dress of my dreams and feel SO incredibly happy with my experience there. If you make an appointment request Yvonne...you will get A+ service, no pressure, and most importantly a really nice person helping you pick your wedding dress. read more

Went in yesterday 04/24/15 to find a Prom dress for my niece. Our Consultant Jaliesa Cruz was awesome. She was friendly, and very attentive. She has a very keen eye for style and was able to find the perfect dress for my niece. Thanks again Jailesa!!! read more

This place is the worse. I will never shop at a Davids bridal again .What do you mean all sales are final. That is the most ridiculous thing I have ever heard. And forget talking to the manager. I have called several times and always get she's busy. And still no call back. If anyone is in need for a worthless receipt let me know, as I will not be buying anything there. I will however continue to complain about there customer service.spred the word this store SUCKS. read more

If I could give this place 0 stars i would. My experience at David bridals was just awful. The management is rude. The way they talk their staff is unbelievable. I witnessed the manager confronting an employee out on the floor about a mistake she had made totally humiliated her. Consultants there are very unprofessional and impatient. The dresses are cheaply made. And when you ask for a percentage off on the model copy they will fight you all the way even when the model copy is damaged to begin with. avoid this place all together. read more

My daughter and I were at the Springfield, PA location on Saturday 5/21/16. I made an appointment online the day before our arrival. We got there about twenty minutes late due to traffic, but it wasn't a problem. Within ten minutes we were picking out wedding dresses. It was a very productive shopping day and we met some fabulous sales associates. Our personal consultant was Darrah. She was friendly, professional and very hard working as were the rest of the ladies I saw in the store that day. It was apparent they really like what they do and their passion for the work was very obvious. Darrah was so helpful and actually sealed the deal on our purchase with our choice on a dress because of the information she provided on the return policy. She is very knowledgeable and truly an asset to the business. We couldn't be more pleased with the service we received from Darrah and the rest of the happy, smiling consultants at David's Bridal! read more

Warning this place is extremely busy but if you don't mind the hustle and bustle it is a great place to go to the stylist definitely are Pleasant and helpful I work with a girl named Darrah even though I'm just a bridesmaid in a wedding she still made me feel extra special she was working with another bride and still had time for me to show me a million options even though I pre warned her that I'm extremely picky and indecisive lol Darrah made it feel like I was shopping with a girl friend...... long story short I end up getting a great dress and I have another wedding that I'm in in January and I'll be coming back to this David's Bridal for that dress as well...... and just another little tip management walks by often and also is very helpful read more

I've been to DB a number of times and a number of different locations. This one was special because of an employee named Toni. We went in because my little sister had just gotten engaged and we were super excited to look at dresses straight away. Toni worked with my two sisters, mother and I for over an hour and a half. She found a dress for my figure right away (I'm a bit hard to fit in conventional dresses, haha) and worked tirelessly to find the perfect one for my little sister. While she didn't get her dress that day (she got it at a DB closer to home a few weeks later), I was completely impressed and so pleased about the service we received. You have an awesome employee and I hope you know that. Thanks, Toni!!! read more

Had a great experience with our consultant, Morgan! So helpful and made the process quick and easy.

I have had two experiences at David's Bridal while looking for my Wedding gown. My first experience was horrible and the girl who helped me just wanted to go to lunch. She told me they didn't have any of the one style I wanted to try on, wouldn't let me try other gowns. Needless to say I was very disappointed. Since I set that appointment up, David's Bridal sent me a survey and I let them know what happened and how disappointed I was. Since there were so many beautiful dresses in my price range I wanted to go back. When I went back in, I was set up with a new consultant and they made sure to let me know the one who I had trouble with had been taken care of and they take it very seriously. Yvonne was the woman who worked with me the second time and she asked the manager what she could do for me. The two of them decided to give me a 20% off my order if I purchased that say the gown I loved. Yvonne and her manager were amazing since i didn't even ask for a discount. When I found the dress I loved Yvonne started crying before I even got out of the room to show my girls. I plan on setting up other appointments with her for my mom and mother-in-laws dresses. read more

I had an amazing experience here I came the same day of my wedding. And they were amazing they treated me like a 1st class citizen they made me look amazing look like a princess in less than under 1 hour. Toni was an amazing help!!!!! read more

i was very impressed with the friendliness, cleanliness and the wide selection of gowns for the mother of the groom at this location. We arrived at 6:30pm and store was closing at 7:00 pm. Our consultant Jaliesa Cruz (708687) stayed at least an hour after store closing to make sure that i found something comfortable. There was no pressure to rush and/or just pick anything out. Jaliesa Cruz (708687) is an asset to your store. Her friendliness, sense of humor, guidance and knowledge made me feel at ease. I highly recommend her She truelly has a passion to help others feel good about themselves read more

I was referred to David's Bridal by a few close friends who found their dream wedding dresses there. I chose the Springfield location because of convenience. (I visited in July 2015) It was WAY BETTER than I could have EVER expected. I was assigned to sales associate Jalesa who was INCREDIBLE. Jalesa was extremely knowledgeable and friendly. She was a "guru" of wedding dress styles and very aware of the stores inventory. Jalesa was patient with me as I really had no clue of what I wanted, and showed me styles that I didn't think I would like but ended up looking great on me. I felt like a princess as I was helped into each dress and given honest feedback. I appreciate this kind of service as it is hard to find! I didn't find my perfect dress but I am scheduling another appointment for the second round of looking. Also, this David's Bridal location is clean and welcoming in general, I'd definitely recommend! read more

Staff and management are rude. The only nice person there is at the front desk. I had an appointment and it wasn't after being paged twice (30 minutes later) Desiree came. There was also only one customer in the store at the time. She was not helpful at all, the dress was too big she said we will put you for the next size smaller. I insisted on trying the next size she said there was no need to do I walked to the rack and grabbed it myself. She was nowhere to be found when I wanted to check out. The front desk employee went and I got my information from her. I was also here before with a friend recently and had the same problem. This store lacks all customer service skills. read more

I'm getting married this Spring, and this store was actually third on my quest to find "the dress." I never pictured myself getting married, so honestly, I've had little to no idea what I'm doing through most of the process, making me feel strange and awkward. Anyway, I went to this store, at first, on a whim, or maybe as a desperate bid to find something, anything, that might seem right, when I had no idea what "right" might be, for me. So, a few things to note. First, this is a very, VERY busy store -- I first went in on a Saturday, and it was a madhouse. Obviously there was no one available to help me. Make an appointment, always, and if you can, I definitely recommend making that appointment for a weekday. I happened to have a free weekday afternoon for my actual appointment, and it was so much calmer. I had a really good experience during my appointment, too. The woman I was working with, Toni, was masterfully insightful and exceptionally cheery and encouraging the entire time I was there. I described to her the vague notion of what I wanted, and the very first dress she came back with was exactly what I had hoped for, fit beautifully, and looked amazing. She humored me through trying on a few others, but that first dress that she picked out ended up being the one I bought. I had that poetic "moment", trying it on (and then re-trying it, something she offered), where I realized that that was my dress. I highly recommend working with her, she knows what she's doing and she's a very friendly, warm person. She made my experience really enjoyable. Now. Alterations. As some other reviewers have pointed out, they were quite expensive, so I'd recommend shopping around if you want to find the best deal. Knowing little about dress alteration, and wanting to streamline an already stressful process, I opted to just bite the bullet and pay the money to have them do it on site. The first woman I worked with in alterations, whose name unfortunately escapes me, made me feel extremely uncomfortable. She was tersely silent during the entire alteration process, mumbled directions to me that constantly needed to be repeated, and even insinuated, when I asked a question about fit, that I was too large to fit into my dress. It was REALLY rude, and as I left that appointment (while paying a large chunk of change for the whole process and being told there would only be two days --two weekdays no less, which is inconvenient for a working bride-- during which I would be able to retry the dress), I felt dismayed, insulted, and uncomfortable. I dreaded my return appointment, and she is the only reason I am rating this store at 3 stars, rather than 5. However, I was pleasantly surprised when I returned a month later for my follow-up. I was greeted by a different alterations associate (Marina, I think her name was?), who was warm, friendly, and made me feel right at home. She was SO friendly, nice, and patient, showing me how to fix the bustle, and having me walk and move in the dress until I was absolutely sure that it was comfortable and "just right." The first seamstress had left a small mistake in the alterations (a stitch that hadn't been closed off or something like that), which she fixed for me while I waited, and I left with dress in hand, extremely happy and excited about this whole "wedding" process, something which had previously made a marriage-phobic person like me feel a little alienated. So thank you, Marina and Toni! I highly recommend both of them and couldn't be more pleased in working with them. read more

I've been here multiple times for bridesmaid dresses, my mother's dress and my wedding dress and I've worked with a couple of people, but I work with Toni very frequently, and honestly every time I've come and worked with her she's remembered me, what I was looking for, and she's handled my crazy family very, very well. I've always loved working with her and, whenever I'm back next for whatever reason, I'll be looking for her. read more

If I could give this store negative stars I would. My close friend went to this store to buy her wedding dress well in advice and a week before her wedding she went to pick it up and it was 4 inches too small! It wasn't even close to zipping. And my friend is tiny; not a single person can gain 4 inches in the matter of a few weeks, so clearly this was a mess up on the store's part! They promised my friend she would have her dress fixed and ready the Monday BEFORE her wedding (yes, 5 days before her big day) and when she showed up at her appointment, it still WAS NOT fixed! My friend was at the store for 3 hours so they could finally fix her dress, and she left with her dress having holes in the sides! THIS IS NOT ACCEPTABLE! David's Bridal is supposed to a professional business, that should do nothing less of exceptional work! Yes people make mistakes, no one is perfect. But this was not a forgivable mistake! And then the manager gave my friend a dust bag, and cheap wooden hanger. This called for comping the cost of the dress AND alterations, not cheap leftover giveaways. She should have gone to corporate, but my friend is a saint! read more

I came to this location after having a less than stellar experience at a different location in Maryland. Despite not having a good sales associate at the other location, I still found two dresses that I wanted to try on again for a second look. From the moment I walked in the store, I could tell this was going to be a much better experience. My friend and I were greeted right away and after being checked in were told my stylist was going to review the favorites I had saved online and if I wanted to look around while I waited we could. Only a few minutes later our stylist, Jaliesa, came over and gave me such a warm welcome and right away made me feel excited about looking at the dresses again. I also explained to her that I had picked some other new dresses from online that I wanted to try as well. I showed her the dresses that were my favorites and she immediately knew the exact dress, knew if they had it, and within minutes had them all pulled for me. After trying on my top 2 again, I still wasn't 100% in love so Jaliesa pulled more dresses based off my thoughts on each one. She couldn't have been more friendly or more helpful and she ended up finding the perfect dress, one I never would have pulled myself but had all of the elements I was looking for and some I didn't know I wanted. She never pressured me to try on dresses she pulled and she was very attentive but also knew when to step away to give my and my friend some time to talk about each dress, Not only did she make the experience memorable, she also was respectful of my budget and the dress ended up being half the price of the other ones I was considering, even though she knew I was prepared to double my budget if needed. My only negative is that my perfect dress wasn't more expensive because I would have loved to have given her a bigger sale! Once I decided on the dress, which was a perfect condition sample dress, she was able to get me an appointment right then with the alterations manager so I wouldn't have to go back. I didn't even feel stupid when I rang the bell after picking the dress because I was so happy I had found my dress. If anything I am glad my first experience at a different store wasn't good because I never would have come to this store and had this great experience with Jaliesa. read more

Extremely Disappointed!!! I have been a customer of David's Bridal ever since a bought my first prom dress. This year I purchased my wedding gown at DB, along with my bridesmaids dresses, veil, headband, slip, etc. I recently went for my first fitting and was not very impressed with the service. The woman was nice, but there was nothing spectacular being done to my dress. I had very minimal alterations that were needed. When I saw the bill for the alterations, I was totally shocked!! The bill was over $350! When we asked if there was anyway to lower the cost, we were told there was nothing anyone can do, because alterations is a separate company. We even had to pay TAX! No other seamstress or tailor charges tax in PA. Also, I had a guest book given to me as a gift that I did not need, and they wouldn't even let me return the book and put it towards the ridiculous alterations cost. After everything I bought in that store, they told me I'd have to exchange the book for more store merchandise. I would NEVER buy anything in that store again. They are a shady company that does not give a crap if you are satisfied or not. I even called back later to speak to the manager and got absolutely nowhere. She told me there was no way she could even give me a discount because they have no control over the computers. What a joke! I am going to a private professional seamstress now who is charging me way less money and will do a WAY better job on my dress! David's Bridal may be affordable for dresses, but DO NOT GET ALTERATIONS DONE!! It's such a rip off!!! And they do not care about their customers! I am a school teacher, and I work in a huge district. I can't wait to tell all of the young teachers to never go to David's Bridal! They just lost a customer and hopefully after reading this, you won't be a customer either!! read more