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    David's Home Entertainment

    1.0 (1 review)
    Open 9:00 am - 5:00 pm

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    2 years ago

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    Verizon

    2.2
    (13 reviews)
    $$$

    Colton is a very valued employee! He greeted us as soon as we arrived and addressed the situation…read morewith patience and knowledge. He took the time to make sure we understood. And he went above and beyond! Kudos Colton for giving us an excellent experience!

    Crooked sales tactics. These guys are just like any other classic sleazeball salespeople. Walker…read moretook advantage of my predicament even though I told him the reason why I was there was for the new s26ultra free phone deal. I called ahead to this store because of my predicament. My car was towed that morning, my phone with a magnetized wallet was stolen the week before, I was unable to pay my insurance deductible to have my phone replaced because my card would take 2 weeks to arrive from my bank. Easter weekend didn't allow me to receive any help from Friday til Sunday. So I was desperately trying to get a phone so I could get myself out of the mess I was in. I borrowed a friend's car and drove an hour and a half out to this Waynesville store. After every question or prompt Walker gave me, he excused himself and walked over to his manager before coming back to me to let me know that usually they don't help people without proper ID/Phone but they will help me because of my situation. In reality, they only made it worse because they then prompted me to pay off the remainder of my phone payments, claiming I had to do that to show the new deals/discounts on my accounts. I paid it even though this canceled out the trade-in value deal I had on that phone, and guess what! The s26ultra was not part of any promotion available on my phone. When I asked Walker about it he said that the promo is only for new customers. I asked if I was a new customer now that I paid off my phone. He said no and that I am considered a return customer. So he knew from the start that the deal I was interested in was not available to me, but still prompted me to pay out my phone so he could get some sort of sale under his name and cancel my trade-in value. I said sorry you didn't get your sale and stood up to leave. He had the nerve to say no I'm sorry about your situation, that sucks. He should have been straightforward with me and told me from the get-go that the s26ultra deal I was interested in would never apply to me. So now not only am I without my wallet, phone, and car, but I am also without the money I paid to buy out my phone, and I lost my trade-in value. So thanks for that. I drove over three hours round-trip to be worse off than before. I can tell you guys really don't give a care about your customers.

    David's Home Entertainment - electronics - Updated July 2026

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