Moved to 108 Eaton St in Reading. Still.awesone shoe repair! Saved my favorite winter boots. Fixing…read morethe soles which were becoming detached after rough use. SO MUCH BETTER (and cheaper!) than trying to replace.

The elastic strap on my favorite Doc Marten mary jane's started to break, and I needed a good shoe…read morerepair place to fix them quickly. I found Bay State and called the store to find out their hours and talked to the owner. Luckily, they were open on Saturday morning just long enough for me to drop my shoes off and possibly pick them up on the same day. The store is in downtown Haverhill (not in the heart of downtown, just on the edge) and has ample free parking. It is a an older building and the repair shop is a bit worn, but I don't really care about how it looks as long as my shoes get fixed correctly! The owner looked over my shoes, said he could repair them in 1/2 hour and even offered to replace the elastic strap on the other shoe before it failed as well. I asked him to clean them as well, and his estimate was just $15. When I went back after 30 minutes, they were indeed ready at the stated estimated price. He did a great job on the stitching (it is even and looks professional) and they are fixed and look like new! Great price and great work = 5 stars.

They are closed. Site should be updated to reflect it. Don't have a shoe repair in town anymore.read more

I brought Sam a nice leather bag that I had received for a gift. Unfortunately the original zipper…read morewas garbage and failed after the first couple of uses. The online vendor would not do anything to resolve the issue. Sam replaced the zipper with a quality zipper with a lifetime warranty. He also reinforced all the stress points with rivets and treated the bag to prevent water damage. Now I have a bag that should be around for a long time. Highly recommend J&W Shoe Repair.

Great, quality work. Very happy with the results of a resole of my favorite boots. Recommend this…read moreshop.

Dependable and friendly business doing its best to accommodate customers with traditional quality…read moreservices.

My wife brought in a worn out piece from my leather ice hockey goalie pads and the folks at…read moreHollywood in Burlington did a PERFECT job in duplicating it AND on time!! They should advertise leather sporting good repairs!! Excellent craftmanship.

I have been bringing my footwear here for over 30 years. He does an excellent job and makes…read moreeverything look brand new! I would never go anywhere else. I wish I had taken before and after photos of my beat up Frye boots. The soles and heels needed replacing and the toes had holes. Voila! They look brand new.

I've been taking my shoes and bags here for over 30 years. He's wonderful and does amazing work. I…read moremoved away from Wakefield but I still come back to the Town Cobbler.

Last week I dropped off a pair of motorcycle boots that desperately needed new heels. Because of…read morethe rave reviews (and a location of which I was familiar), I went to Completely Heeled. Today I picked up my boots. WOW! They are BEAUTIFUL! The work is exceptional. They look new! I am really, really pleased. I will bring all my shoe repair to Sam now. What marvelous work! The location is easy to get to -- just off Rte 97 in Salem (maybe 100 yards from it) on Lawrence Road, across from Suppa's Pizza. Big parking lot along side. I'm SO impressed!

He does good work but you must be patient long wait time for finished work. I had a Kate spade…read morepurse repaired very professionally done. Like I said be patient

I brought in a $500 pair of shoes to get the strap altered. The man working made a lot of snarky…read morecomments. Some of the comments being "Do you understand how physics works." And " there's no point to alter the strap because your foot will slide." When I handed over the shoe, they were still strapped together. I had offered to help him undo the strap, and he decided to look at me and go "What" with a rude demeanor. He then punched a hole into the strap, not listening to where I wanted. When he handed it back to me to try it on for sizing. I realized that it wouldn't slide anymore because he ripped the inside of the strap. I handed it back to him so he could fix it and instead he decided to cut it more and add another hole. The right shoe now has more holes than the left. When me and my mom were talking he kept saying that the right shoe would need another hole and decided to just punch it in without my knowledge. I didn't think he would do something without my okay, but that was furthest from the truth. He not only didn't apologize for the damages he caused. The whole time that I was in there he seemed very inconvenienced and it felt very rushed. I could tell he just wanted to do it as fast as possible so we would leave him alone. He could have told us that he didn't have time and to either make an appointment or come back later. I am happy I wasn't charged, but he caused damages that I will never be able to fix without having to redo the whole strap. I wouldn't be able to buy this shoe again because they no longer make them. Although the damage may be small to the inside it was more the fact he wasn't kind from the beginning and I never got an apology from his mistakes. I understand that he has done this for a long time and knows what he is talking about however he took what I said and completely disregarded it and chose to do whatever he wanted.

Service with a smile! my husband has been using the cobbler in Danvers Square for years... After a…read morevery recent interaction where the cobbler not only jacked up his prices but also got verbally argumentative with my husband... We were at a loss. I found this place and great yelp reviews only confirmed my decision. They were spot on. Fair pricing, fast service, incredibly friendly and honest so happy to have found them and support a local business doing it right!