I brought in a $500 pair of shoes to get the strap altered. The man working made a lot of snarky comments. Some of the comments being "Do you understand how physics works." And " there's no point to alter the strap because your foot will slide." When I handed over the shoe, they were still strapped together. I had offered to help him undo the strap, and he decided to look at me and go "What" with a rude demeanor. He then punched a hole into the strap, not listening to where I wanted. When he handed it back to me to try it on for sizing. I realized that it wouldn't slide anymore because he ripped the inside of the strap. I handed it back to him so he could fix it and instead he decided to cut it more and add another hole. The right shoe now has more holes than the left. When me and my mom were talking he kept saying that the right shoe would need another hole and decided to just punch it in without my knowledge. I didn't think he would do something without my okay, but that was furthest from the truth. He not only didn't apologize for the damages he caused. The whole time that I was in there he seemed very inconvenienced and it felt very rushed. I could tell he just wanted to do it as fast as possible so we would leave him alone. He could have told us that he didn't have time and to either make an appointment or come back later. I am happy I wasn't charged, but he caused damages that I will never be able to fix without having to redo the whole strap. I wouldn't be able to buy this shoe again because they no longer make them. Although the damage may be small to the inside it was more the fact he wasn't kind from the beginning and I never got an apology from his mistakes. I understand that he has done this for a long time and knows what he is talking about however he took what I said and completely disregarded it and chose to do whatever he wanted. read more

Service with a smile! my husband has been using the cobbler in Danvers Square for years... After a very recent interaction where the cobbler not only jacked up his prices but also got verbally argumentative with my husband... We were at a loss. I found this place and great yelp reviews only confirmed my decision. They were spot on. Fair pricing, fast service, incredibly friendly and honest so happy to have found them and support a local business doing it right! read more

FAST service. Very good and knowledgeable. I came in for replacement soles on an old pair of loafers and was very happy with it. Service was excellent. They explained what was wrong with the shoes beyond the obvious, listened to me when I asked for a quiet step and treads for outdoor walking, and provided me a reasonable list of options to fit those needs. Two days later (first thing in the morning too) I picked up the beautiful pair of shoes at a reasonable price! Better than new. read more

Great old fashioned business. The owner is highly skilled, honest and fair. In business with his daughter. If you have favorite shoes that you want to get a few more miles out of with soles and or heels, this is the place to go. They offer other orthotics and custom medically related footwear. Highly recommend. You'll be glad you came. read more

Owner did beautiful job of re-soling and re-heeling shoes. Ready when promised, priced as quoted. Explained pros and cons of different sole materials. Wonderful experience, will go there again! read more

My husband has an old leather computer bag and after years of use , the zipper had failed. I brought it there, he fixed it in less than a minute and refused to charge me. We are so grateful! read more

Wonderful business! A zipper on my winter coat was repaired while I waited - surpassing my expectations. Very reasonably priced. Gagnon's has an excellent selection of shoe polishes as well. Thank you Gagnon's, I will be back. read more

Great old fashioned business. If you have favorite shoes that you want to get a few more miles out of with soles and or heels. This is the place to go. They offer other orthotics and custom medically related footwear. A+ Business I will continue to frequent! read more

Repaired grandaughters figure ice skates very reasonable fee. Nice to have an old school repairman

Excellent service from Mr. Gagnon, who is extremely knowledgeable about all things shoes. I had previously gone to a place in Danvers where I felt ripped off with a ridiculous upsell technique, which I'm pretty certain was because they were designer shoes. The owner here is very honest, plus he does an amazing job. Very satisfied customer! read more

When you need a cobbler this is the place to go. A Magician with leather. Their repairs are top notch. Also, foot problems talk to them . They know about orthotic wear.Prompt /quality service always. read more

This place is awesome! They do an awesome job repairing shoes. Work I needed done included new insoles (twice), and gluing (thrice). In all cases work was done to the highest standard, and one of the insoles was even better than came with the shoe in the first place. What is really spectacular, is that I once gave a pair of shoes for repair, and paid $12 up front. When I got it back there was $6 in the shoe. I said very uncertainly "Change?" YES! He had gotten the insoles for cheaper than he expected, so he gave me the difference. He could have never done this, and I would never even know. Customer service at its finest. This place epitomizes why I love small business. read more

Exactly what you would expect from a longstanding, locally-owned business: gruff service, timely repairs and affordable prices. Dropped off a pair of wedge boots that I had worn wayyyyy down-- to the leather! They fixed them within 3 days for only $25! They look fantastic. I will be bringing more shoes here soon. Cash only unless your repair is $25 or more. read more

Gagnon's Shoe Repair - Brand new wedge heel. - Shoe Repair Near Me - Beverly, Massachusetts

I needed new heels and soles on my dress shoes and I brought them to Rick Gagnon at Gagnon's shoe repair in Beverly! Rick did an amazing job for a reasonable price! But while wearing them I noticed a weird squeak coming from the left shoe as I walked in them ! I brought them back and had to leave them but Rick solved the problem and only charged me an additional $5 ! I'm a happy guy and my expensive dress shoes are like brand new! I would definitely recommend Gagnon Shoe Repair ! read more

On vacation from So CA. Wife's shoe had a velco issue. Gagnon's was very busy but was kind enough to have her shoe ready the next morning as we were going back to L.A. the next afternoon. The repair was flawless. Thank you so much! read more

I recently visited Mr. Gagnon at his new location in Beverly as I needed to pick up some shoe care supplies. Mr. Gagnon is always full of information about shoe and general leather goods care, repair and construction, and was extremely helpful, as always. The pricing of the shoe trees, spray water proofing and cream polished I purchased was very competitive, even when compared to Amazon and other online retailers, and of the highest quality. I have been a customer of theirs for many years at their previous Salem location, and have always been satisfied. For the lover of quality dress shoes and boots, Gagnon's Shoe Repair is a gem that the North Shore is lucky to have. read more

Had a pair of boots repaired here. Soles fixed, grommet replaced and some new laces. Work was done very well, and quickly. Boots were ready for pickup within 2 days of my dropping them off, and the price was extremely reasonable. Owner was also very nice. I will definitely return here in the future for needed repairs. read more

Yes, nothing has changed, this place is still great and he has a lady working in there with him now. Hmm.. a lady cobbler, I like it. I brought in a leather purse, and two boots. I needed the purse fixed because I had used it non stop this year and it was starting to fall apart at the seams. Well not anymore, it is all fixed. I also needed the soles of my boots replaced, it is now as good as new. The other boots just needed a good polishing. The back of the heels of the boots, were always rubbing on the floor mats in my car, while I was driving and had left scuff marks that I couldn't get rid off myself. The scuff marks are gone now, like they were never there. Most recently I brought in some too tight heels, to be stretched and they too were done to satisfaction. This week, I dropped off two more pairs of boots (I know, I have a boot problem. I will work out that issue eventually). I will update, this update again...later. read more

I started going to this cobbler a few years ago due to working in the area. He has brought many of my shoes back to life! Shoes I haven't worn for many years. Thank you so much for what you due. It's a skill free people are proficient in. read more

I play ice hockey three times a week my hockey gloves were getting worn out i know Gagnon's is a Shoe Repair business but i figured what the heck i will see if he can do anything with the glove, it was just 1 glove he said if it's 5 minutes it's $5 bucks, 20 minutes $20.00 bucks i said okay.....i went back 2 days later and it was repaired he said $5 bucks can't beat that price they were $200.00 dollar ice hockey gloves.................on a side note years and years he also repaired my roller skates and he opens up early 7:00 A.M. read more

They re-stitched my Wallet(twice) and my toiletries kit. Fast and extremely reasonable. Highest recommendation.

I don't even live in Salem anymore and I still went back to him. He fixed my pocketbook zipper in 5 minutes. He's honest and does great work! read more

They are wonderful!! I had a designer shoe where the heel completely came off. My favorite shoe, of course. I had tried 2 places before (before moving to Salem) where they tried and failed to fix my shoe. Alas, I went here and to my absolute amazement and joy - all fixed!! In a few days, no less. I've had other shoes fixed here since and they've all come out great! read more

The pinnacle of shoe repair. Bring cash because this place is old school-- good, honest service and cash only (under a certain amount). I even got a nice little explanation of leather work after I brought in some boots. read more

Exceptional workmanship, reasonable prices, quick turn around and never try to upsell you. Family owned and operated- what more could you ask for? read more

I brought a pair of shoes in to see if they could do anything with the leather splitting on them. They exceeded what I thought they could do! My favorite shoes look awesome again and somehow they made it so you cant tell they were splitting. Highly recommended! read more

Great shop. They do amazing work and stand behind what they do. Very friendly and educational

I got my shoes repaired and they did a very good job. The turn around time was very quick. The price was good. They were very honest about what they coils do. Service was great. read more

I stopped by here to get some toe-taps put onto a new pair of leather-soled shoes. They were done in 2 minutes and cost less than the change I had in my pocket. It is fantastic places like this that deserve our business! read more

Unbelievable service! Ready the next day. The tips on my shoes were destroyed along with the heel. For an unbeatable price they fixed the tips and the heels without me asking! I have paid up to $40 in the past for this same service at another place and Gagnon's did it even better and for a fraction of the cost. 100% recommend! read more

Great service, reasonable prices. They made my $250 Nocona cowboy boots look brand new! -and they're ten years old. Can't go wrong here if you want to save your favorite shoes. Quality workmanship looks fantastic. read more

I brought in a leather sandal that had a broken piece of elastic along the back of the heel. Without it the shoe was too loose to wear. After a few days he replaced the elastic, but he sewed the shoe back together with a different color thread (white instead of beige) and the stitching is all over the place. It looks nothing like the original. He also folded the leather incorrectly before sewing, so it doesn't lay smooth anymore. It causes these sharp edges to poke into the back of my ankle. In the end it doesn't matter because he made the elastic too loose and I still can't wear the shoe anyways. read more

Excellent service. The replaced the rubber heel bases on my boots, while I waited (December 2015). I also visited a few years ago, also had a great experience. Reasonably priced, helpful, friendly. read more

This is a great place with a hard-working and knowledgeable staff. I needed new heels for my dress shoes and the price was a very reasonable $27, including 2 pairs of laces. They were also able to accommodate the fact that I don't wear leather by using rubber, instead of their typical leather. The quality was better than new and freshly shined. I highly recommend this place. read more

Gagnon's does high quality work for a fair price with fast service. I have brought several pairs of shoes and boots for repair and refurbishment, and I have been very happy with the outcome. A friend also had zippers replaced on some nice leather handbags which saved her from having to replace them. read more

I was well into my 20s when it occurred to me that shoes could be repaired rather than tossed when they got wobbly or the leather was torn. That said, I am pretty tough on shoes and so I was thrilled to find this place in downtown Salem, not far from my office. I've made three trips there with a total of six items and have not been disappointed in the quality of their work. In fact, the shoes I brought in wound up being more comfortable because of the rubber heel tips he used to replace the original plastic ones that wore down. He also repaired a favorite designer purse, re-inserting a broken strap in a way that was pretty much undetectable. The shop is on Derby Street near the corner of Lafayette and not too far from Pickering Wharf. read more

Very disappointed. I wanted a pair of leather-soled shoes re-soled. I've had this done several times before. The soles were only glued on - not stitched as has always been done before. New soles started coming off after I'd worn the shoes about five times. Very poor quality work, very poor value. read more

Absolutely wonderful craftsmanship. I recently dropped off two pair of boots and I couldn't be happier with the work that was done and the price was very fair. I recommend bringing in your favorite shoe, boot or heel here to get a makeover to anyone! read more