Great employees, Great Cigars. However over the last 2 years the chairs in the lounge have greatly worn out. This week I asked someone in management about when we would be getting new chairs/cushions, and while given no specific date and time, I was told I could bring in my own cushion. That's no different than going to a restaurant and they tell you to bring your own clean plates to eat off of. Customer Service is what you serve to the customer. Lets not forget that. Also the ventilation needs to improve. The floor is beginning to come up. Great Staff, Great People, Great times. But the Lounge needs work, read more

Davidus Cigars - Worn out chair. Sinking cushion - Tobacco Shops Near Me - Gaithersburg, Maryland

I have been going there few times and the locals who smoked in the lounge are friendly and generous to share their drinks. Good cigar selections! The mangers there are friendly and helpful. Those ppl who complain about thefts and being under watchful glaze are not being realistic. They have to watch out for thefts so what's your problem to give one or two stars?? Come on. Thefts are rampant in stores so just behave and buy cigars and shut up. It's a good store with good parking spots. Nice lounge and TVs Good place to relax for a hour or so and leave with happy feelings is what important to me. Your store rocks! read more

I have spent a fair bit of money here over the years but haven't been for a little while because I kind of went on a buying spree and have been trying to burn through what I have. I got an email from them saying they were having an event for St. Patrick's Day and there was a t-shirt I wanted. (The picture said "Limited Edition Filthy Hooligan Shirts Available for Sale" -look in my pics.) So what the heck, I'll go in and get a cool shirt and maybe a cigar or two. Well, that didn't work out AT ALL. First, the people there were friendly and polite. Ok, the good part is over. I asked about the shirt and the guy kind of looked down his nose at me past the cigar he had in his mouth and said they were not for sale, they were part of the event. (Refer again to the picture.) I said oh, and asked about the "event". He showed me a couple cigars and followed me around the humidor, asked if he could help, followed me around the humidor (still holding the cigar in his mouth,) asked if I wanted suggestions, followed me around the humidor, offered to help, followed me around the humidor, followed me out the door to the front area, stood and watched me until I left. I believe the only thing that made him happy was me leaving so he could FINALLY go smoke that cigar. I suggest you do everyone a favor and just not go in so he doesn't have to wait for you to leave so he can do his thing. It is a nice shop with a good selection and friendly people. On the other hand, inmates spend their time with less supervision, so pick your poison. There are other shops you can go to and get a good selection AND be treated with respect. read more

Davidus Cigars - This is the shirt I went into the store to get, the one the guy at the counter said were not for sale. - Tobacco Shops Near Me - Gaithersburg, Maryland

Amazing assortment of cigars. You will definitely find the one you are looking for. Knowledgeable staff are eager to assist.

Great selection, friendly staff. Smoking lounge with 2 TV's and about 2 dozen chairs.

The folks here really know their stuff and are very enthusiastic about sharing their knowledge with customers. They have always been good about answering my questions and never steer me wrong with recommendations. I really do feel like a "regular" here and I can't say that about a lot of places. read more

I looked up "cigars" on yelp and this was one of the options. It wasn't far from my house so I thought I'd give it a try. I had a general idea of what I was looking for but was also open to suggestions. O was helped by Liam. He was super friendly and VERY knowledgeable. He checked my ID and took me into the humidifier room. I told him I liked perdomos and we started there. He also gave me some suggestions and explained different brands, wrappings and flavors. The room of cigars is a good size and they have everything from $5 cigars to $35+. I didn't look at everything. There is also a lounge in the back where you can smoke. Also there is a free rewards program so id sign up for that. He said there are 11 stores across the state of Maryland and you can get cash back. Ill go here again! read more

I love this place. Everyone is incredibly friendly and helpful in making me choose the right stick for me. I love coming here and have started making this location my go-to. My only problem with this place is that to go here way too much haha read more

Good selection. Allegedly they follow everyone into the humidor to prevent theft. It's interesting bc the reality of people stealing out weighs the concept of good customer service. If you need a cigar and you want great customer service visit another cigar shop. If you want to be watched and followed into the humidor visit this store. They don't provide a Cigar Rights of America (CRA) Discount. That sucks. read more

Wow, a solid four star experience. They have one of the largest selections of cigars and you can use the lounge after purchase.

I just want to give a huge thank you and great job to Jennifer, Liam, and of Course Scott for awesome customer service, knowledge and quality recommedations From Tee aka Sister Teresa aka Rocky! read more

Cigar collection is okay. I'm not a fan of the clerk watching me with a suspicious look as I check out the cigars. I thought he was being helpful but did it again when I walked back to get another one..Awful experience. read more

Neither my husband nor I smoke...yet we have an unholy love for vintage tabacciana. Clearly because we're insane, but also because some of the mid-centure tobacco-wares are flipping beautiful. As most of our favorite tabacciana have been mid-century and/or art-deco era lighters and cigarette cases that we find at flea markets, we also have to put in some effort to clean and restore some of these items. Our most recent find was a silver cigarette case with a lighter insert, my husband and I headed over to Davidus Cigars to get some new wicks, lighter fluid, and new flints. The nice gentleman who was helping us at the counter seemed to realize immediately that we were trying to fix an old lighter, so he chatted with my husband briefly about options. I was looking at the empty cigar cases (they're so pretty!) that they had for sale at $3 each...and the nice guy told us that we could take one or two for free since we were buying so many things. Super nice! We even bought a package of slim filterless cigarettes for our lovely cigarette case. And yes, I realize that we're insane because we don't smoke and those cigarettes will just get stale...but hey, since we don't smoke anyways, stale cigarettes won't bother us. HA! read more

I just started getting into cigars and this place is great for the noob or for the cigar fanatic. The person was very helpful in teaching me the proper way to prep my humidor. He even gave me great tips for the sponge + tupperware technique. I would definitely come back here for more cigars. My friends vouch for this place too. read more

I've gone there with friends looking to buy pipe or cigarette tobacco as well as cigars. My overall impression is that the staff varies wildly, from friendly to indifferent to downright rude. They seem relatively knowledgeable about cigars, but give my friends looking for cigarette tobacco (the roll your own variety) funny looks, as if it's not worth their time to make a $10 sale. They apparently also have weird stocking issues, my friend's favorite brand of rolling paper was out of stock for weeks, and certain varieties of cigarette tobacco had sat on the shelf for so long that they were bone dry. If you're looking for a present or an impulse-buy tobacco product, this place is fine, but nothing about it would make me want to come back on a regular basis. read more

Great selection of cigars, knowledgeable staff, and walk in humidor. They also have a smoking lounge in the back. As a total novice I was just happy the employee didn't make me feel dumb for knowing nothing about the products. He was really helpful. Good prices and recommendations. read more

I don't buy cigars often, but this is my first, and generally only stop when I want some. Whether it's just one for when I'm in the mood, or several for an occasion, they are always good at helping me pick from the massive selection. Generally if you have even a vague idea of what you like, and a price range, they'll pull up a few options for you. I've never had them try to upsell me or sneer when I want something inexpensive. In fact, the one time I had to buy a cutter there, the salesman (who I think was the owner or a manager) did apologize that what he suggested was more expensive, but frankly worth the money. He's not wrong, few bucks extra has given me a great cutter, as opposed to the cheap one that would've probably broken after a few uses. I haven't had occasion to use it, but they do have a smoking lounge complete with comfy chairs and wi-fi. I've been meaning to check that out for a while now. ~EEE~ read more

What awesome customer service. I came in to get a gift not knowing anything about cigars and the staff was so great. Not pushy at all and very patient. Would recommend to anyone who may need help or suggestions. read more

I just started smoking pipes and I don't know much about different tobaccos, so instead of buying online I decided to go in and they did not disappoint! The staff (David and Scott) were extremely knowledgeable, honest and helpful. They have an amazing selection of products and a smoking lounge. The prices were very reasonable compared to online prices and they even gassed up my lighter for free. I bought small amounts of different kinds of tobacco for my pipe as sample and after I try those, I will definitely be going back. This is my new favorite store! read more

I really like Davidus, good price for pipes and pipe tobacco. I think that they have a good selection of cigars that are fairly priced as well. The people that work there are helpful and polite. I've never had a bad experience here. Plus you get a discount if you are police or military. You can also relax and smoke in the lounge if you want to as well. read more

Davidus Cigars - Pipes and tobacco I've gotten at Davidus. The just plain nut is amazing! - Tobacco Shops Near Me - Gaithersburg, Maryland

Stopped in for a new humidor. The service was great and there was a vast selection of cigars. While I was shopping, several regular customers came in and out. I didn't have time to replenish my stock of cigars but look forward to returning here. read more

Nice lounge, nice selection, yea a little overpriced. Free wi-fi, good food nearby. Employees are overly friendly pushing sales. I get it, but I'm here because I want to buy something, don't worry I will buy something lol. Seems they have issues with shoplifting so I get all the "I'm watching you signs," but we don't need that. Put one sign up front and call it quits. Keep it classy Maryland. Cigar smoking people are usually pretty laid back, friendly, no bull people. We don't cause problems. Nice decor, local regular smokers are great people, workers are polite, just don't follow me through the humidor, you can just watch me from security cameras lol. If i need help ill wave. I will be back. read more

I am a longtime and frequent cigar aficionado. I stopped dropping into the Shady Grove and Rockville stores because of the apparent mgmt policy to shadow every customer as though they are going to steal a cigar. Ask if I need help - if not let me go about my business of selecting cigars without the sales guy acting like he's moving cigars around and watching me over his shoulder. I was made to feel very uncomfortable so I now go to non- Davidus shops and buy larger quantities on line. Mgmt would be better served by installing cameras and to have the staff monitor them. read more

This is my first ever yelp review and it was caused by rare customer service over and above the expected. Upon arriving at the Shady Grove store, I realized I had left my wallet at my office. The manager, Jennifer Trainor, offered to give me the cigars I needed, gave me the store's phone number, and told me to call her with a credit card when it was convenient. Its not every day you have a merchant that would display the trust she did and I was extremely grateful for saving me a round trip to get my wallet. One more thing, while Jenn is a new face to me, all of the guys that work there are wonderful and make me feel like an old friend. read more

Something as high brow and prissy as pipe smoking has never been my metier. I am researching the subject and thinking about joining a forum but I am not entirely familiar with the lay of the land. Going to Davidus was such a affirming and positive experience that I am kind of finding smoking pipes a fortuitous move. Staff is very knowledgeable and eager to help.Pricing is superbly competitive and inventory is highly commendable. I have already established a rapport with senior staff L and P. Their friendliness and ease of helping me guide through was very highly appreciated. There is a loyal customer rewards program which will be very helpful to me as I consume copious amounts of tobacco every month. Over all experience that I had at their store was A ++++. It's so pleasurable to pen this review as I have bad experiences with one store in Lake forest and another in Virginia. I am delighted for their products and customer service. If you are a tobacco enthusiast I'd highly recommend visiting one of their stores in Maryland as their Philosophy of doing business can only be described that they are in the right field. Thanking you, H. read more

Great help. Nice people. The lounge looks comfortable. I will be back for sure. It would be nice to see a lounge with beverages.

Outstanding service and a comfortable lounge! Great prices and military discounts. Thanks again! -shift read more

Really enjoy this place, free wifi, great place to have a stick and hang out with a great crowd. Knowledgeable staff and good selection. They always have that hard to find stick. read more

I ventured over to Davidus to purchase some cigars for my father for his birthday. My dad enjoys cigars, but he is certainly not an afficionado. I asked the man working for assistance in picking out a few highly rated cigars for my father to try. Not only was this employee downright rude with a horrible attitude, he refused to help me pick out cigars because I did not specifically know what my father preferred. I am hoping I just caught this particular employee on a bad day (he seemed to be pissed off at the world), but having been refused service for not being versed in cigars I will certainly NOT be returning. Bottom line- horrible staff and horrible experience. read more

Every cigar you could want and many you don't. They have a very nice smoking lounge here. Unfortunately it closes at 9 PM when the store closes. I am a 3 Am lounge guy so minus one star for closing too early. read more

The only thing good about this place was the people I met. I could go there and talk about anything. I have never met the owners albeit have seen them many times they only speak to whomever they know. I have been a Patron for seven years well no more. Treat your customers with common decency and they will stay. I'm done! read more

I have spent hundreds of dollars on cigars here. The one time I was in the area needing access to his wifi he said I had to buy a cigar. Terrible move being heartless, lost my business. read more

My favorite cigar shop! Just off 270 on Shady Grove Rd. Great selection, knowledgeable staff, nice lounge to enjoy lively conversation..good pricing too. read more

I have been to this place multiple times during visits to the area. They have a nice selection of cigars and decent pricing. The staff are never veey friendly especially on my last visit. I got there at 8:55. They still had the open sign on ans people smoking in the lounge but the door was locked and the guy wouldnt sell me a cigar. He said he already closed his register. Very frustrating. read more

I meet up with my buddy who lives in MD here to have cigars regularly. The staff is friendly, cigars are reasonably priced and there is a nice lounge in the back with TV and couches to enjoy your cigars and surf the web with their free WIFI. read more

The manager at the Rockville location. Was very rude. Most location s the staff is very welcoming. This manager did not even say hi welcom to my store. I'm not going to get into details. Very disappointed. read more

I went there last night with my girlfriend to pick up some celebratory cigars for the new year. The manager working was a guy named Frank (I think). He was really nice and helpful, and they not only have a nice, expansive selection, but they have a lounge too. read more

If you have a Napoleon complex and want to feel like you're a high roller, then this is the place for you. There's a nice lounge where you can puff puff with importance because you just spent a lot of $ on a mediocre cigar. I don't know how they maintain their high-brow image when the store entrance has an unruly pile of crummy cigar boxes for sale. read more