Nate was very Professional and solved the issues with my heat pump. He answered all my questions…read moreand concerns. I give Nate the following rating: THANK YOU!! HIGHLY RECOMMENDED!!! FIVE STARS!!!

Professional Inspection Provided TECH and Assistant arrived…read moreon time and completed Winter Inspection(s)

I have purposely waited to write this review so I could see how the unit holds up to the heat…read more We've had some days over 90 degrees for days at a time, and we are comfortable. Let's talk about Douglas. This man...the word is, patient. So very patient with me and my thousand questions. Comparing units and companies, sizes, and fans. Never seems irritated with my questions or my phone calls. Stuck with me even though I had competing companies. He made sure I made an informed decision, and when I am spending thousands on a brand new unit, I need to make an informed decision. On the day of installation, everything was done well and in a timely manner. Everything was clean and they removed my old unit as well. Would I use them again? Absolutely! Would I recommend them? That's what I'm doing right now :) PS: I absolutely LOVE Ecobee!

6yr old AC decided to start rapidly cycling and dumped condensate all over my basement. They came…read moreout quickly and diagnosed it and fixed it for a good price.I asked them to help with another problem, humidity. They slowed my fan down and it immediately helped. Big problem was actually simple. My condensate pump had clogged which flooded and shut down the AC. They fixed it without trying to upsell me on replacement parts. I'll use them again. I didn't get my system serviced regularly, and a wet basement and hot house were the results.

I'm distressed to hear some of the one and two star stories. I see they are recent posts. I was a…read morecustomer from 2014-2016. Used their maintenance plan and spent almost $2000 over that period. Some people may think that's too much to spend over two years but my A/C VAC was 25 years old! Of course I kept up my end by nurturing/cleaning our unit as much as I could. I loved the techs that did the semi annual checks. They remarked at how clean the system was. We did some minor replacements on parts but again at that age more things could go wrong. The office people were always superb and professional. We sold our beautiful home in the summer of '16 with that 25 year old system doing its job well. I know without ICE's partnership, I couldn't have done that well.

Called during a really hot weekend and my "contactor" needed to be replaced, $250 for Tech to show…read moreup, and the rest to diagnose and replace a $20 part (contactor), total price was over $500.00 took tech maybe 30mins total, Tech was really nice and friendly, overall just got a sick feeling getting charged 500 for a job I can do in the future with 0 hvac experience.

After American Home Shield sent out a company to diagnose our AC problem (bad evaporator coil), we…read moregot a second opinion from Access Heating and Air as an independent contractor. We had used their services before after a technician from another HVAC company highly recommended them. Although Steven West, the owner who is full of integrity, said he could fix our 15-year old AC, we decided to get a new AC/furnace. We trusted that the quality of the work and the product were high, and the price was fair after comparing with several other companies. Installation went very smoothly, and Steven W. and other tech Steve were personable, knowledgeable, efficient, and experienced. Lisa in the office also had exceptional customer service. We are so glad we found this company, and we are enjoying our new AC/furnace!

HVAC unit died 2 days ago. Contacted Access Heating & Air because they've serviced our units at…read moreour church for years & have a great reputation. They came within a few hours and gave quote to repair unit or replace unit which was 22 years old. They provided all the information for us to make an informed decision and didn't try to pressure us in any way toward any one option. They completed the replacement system (inside & out) today in what seemed like record time! Very knowledgeable, VERY pleasant. Owner is honest and unlike other companies in the area doesn't try to take advantage of folks who aren't heating & cooling experts. I would HIGHLY recommend this company for anyone needing repairs or a whole new system. VERY, VERY impressed with them! Even brought an under-the-house plumbing leak to our attention!

Alco HVAC continues to provide the highest levels of professionalism, service and communication…read more The owner, Austin Lowe, leads a team or highly trained HVAC technicians. Austin is always involved in each call and communicates with the client in a way that reflects the quality of their work. The on-site technician does the same keeping the client informed along the was. And by the way, they work CLEAN and respect your property too! They are first rate and worth the wait because they are always busy. Give them a try. You won't be disappointed. John Deaton

Austin is my go to guy for all my HVAC needs. Been a customer for several years now and he has…read morealways been responsive, fair, and does outstanding work. Thank you Austin!

My AC went out 6pm Monday. I called Cox climate and left a message. Well Sabrina called me right…read moreback. She said Sam was working morning to night but he could be there 2-6pm the next day. Well Sam was at my door at 11am and my ac was back on in 15 min. He replaced the capacitor but said he would be back Friday to put a better quality one in (permanent fix). Have you ever had an AC repairman arrive early to an appointment and fix it in 15 min??? Reputable, exceedingly competent and I'll never call anyone else for AC needs.

Reached out on Social Media to see if any of my friends could recommend a HVAC person, within 5…read moreminutes of my post I was given Cox Climates information, I called them and was pleasantly surprised to hear a genuinely happy person. She set me up with a same day appointment, (with Sam) which was amazing since our heat had stopped working on one of the coldest days of the year. Should expect a call between 12 and 5, but would call if they had anything earlier, well yes he called within an hour of my call, came out and fixed the problem. He could have sold us a brand new heating system and we wouldn't have been any the wiser, but no he was honest and fair. Professional but very real and informative. He sold us not only on his honesty but his professionalism, he gained our trust and business. Thank you.

Had been without AC for over a week! Called and they were able to come out same day and had it up…read moreand running within 15 minutes! Incredible customer service and will definitely be using them in the future!

Wonderful company. Quick response in emergency times, my furnace wasn't working. Thank you Darren ,…read moreLisa and Brandon. Honest and do such a great job! So reliable and they know their business.

My unit went out on a Friday, right before a week of record-high temps. The admin I spoke with was…read morevery apologetic that the earliest a tech could come out was Tuesday, and she was very professional and so sweet! I got a reminder call on Monday and Tuesday morning from a different admin, who was also very sweet! Kenny the tech was on time, and very professional and showed me what the issue was (fried wire). It was a (thankfully!) very quick fix, and my house started cooling down. I cannot speak highly enough about this company! I truly hope I don't need them again (haha!) but if I do, they will be the only people I call!

This company came out on June 9 2025 to collect $125.00 service fee and overrode my ac unit which…read moretook all of 15 minutes. They said they needed to order a part.- after about 15 attempts and over 2 1/2 months later there has been no response or updates. My system has been running non stop. I understand delays happen and with the extreme heat this summer and maybe an influx in service calls, but to flat out not give the customer the courtesy to follow up is Poor business!! Even after I left a message for the owner or Manager to return my call, still nothing!!!